Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotZoe from the renewals department is…
Zoe from the renewals department is brilliant. I have worked with her on many contracts. She has always advised well, is hard working, easily contactable and gets things done.
Ofir · 21 June 2023
Agent replied · 23 October 2024
Dear Ofir, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our renewals department wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotVery good experience with this agency…
Very good experience with this agency especially Agent Hossein Ghane made sure that everything all our wishes are fulfilled
Ibrahim · 2 December 2022
★★★★★ 5/5
GoogleVery professional, efficient and friendly service. Eva and her team worked hard to secure the right tenant and arrange the necessary contracts. I have been working with Martyn Gerrard for many years and would recommend their agency.
S · 11 November 2018
★★★★★ 5/5
TrustpilotHouse sale success
We recently sold our home through Martyn Gerrard. Declan was very efficient, explained the process, provided helpful advice throughout and followed up with all parties to ensure we completed.
Zoe · 12 July 2021
★★★★★ 5/5
GoogleI had the pleasure of acquiring a residential development site for my client, and my experience working with Ian Rosen, who was acting on behalf of the seller was exceptional from the beginning to the end. Despite the challenges of the current market, the transaction proceeded remarkably smoothly.
Freddie · 17 April 2024
★★★★★ 1/5
GoogleMake sure u check the boiler and the shower, the hot and cold water in a property when u rent of this guys, they promise will help u but they will do nothing. 9 months without being able to wash and without a proper functional boiler as well no carbon monoxide alarm or fire alarm in the bedroom, for not mention the rest of problems. Nothing from what they promised they have done. No help, no interest. Their only interest is to take your money. That's it! I would give them 0 stars if would be possible. I lived a nightmare because of their neglect! No, no, no!
Alex · 11 October 2020
★★★★★ 5/5
TrustpilotRaphael is very knowledgeable
Raphael is very knowledgeable. Any question or worries we had, he was always at the end of the phone
Meli · 17 November 2022
★★★★★ 2/5
TrustpilotSlapdash
We were looked after when moving in, but nothing of the sort when moving out. PPE was not properly worn to viewings, no gloves, masks under the nose etc. I had to bring PPE up at the start to even be reassured that it would be worn. They didn't communicate in the preferred method although I told them multiple times. They didn't respond efficiently to emails. They sent an email explaining I had to pay a check out fee, which is now illegal, when I queried it they removed it. They didn't even confirm when a new tenant was found to allow us to be put at ease. Luckily I had a great landlord who I could work with for the most part instead. I would have been stuffed if they managed the property.
Rebecca · 14 September 2020
★★★★★ 5/5
TrustpilotMartyn Gerrard has been very helpful…
Martyn Gerrard has been very helpful throughout the process of renting property, especially Nadia. She was very responsive and friendly.
OC · 30 September 2022
★★★★★ 5/5
TrustpilotNadia was super responsive & helpful at…
Nadia was super responsive & helpful at getting our tenancy agreed with furnishings and dates that worked for us!
Emily · 7 November 2022
★★★★★ 5/5
GoogleBobbie Barnard is one of the best agents I've dealt with. She is proactive, dedicated and understood what we were looking to achieve. Wouldn't hesitate to recommend.
Simon · 11 October 2021
★★★★★ 5/5
TrustpilotGreat service from Martin & Declan
Great service from Martin & Declan, loads of experience and great support along in selling my property, without a doubt would recommend their services when buying or selling a property. They really do go the extra mile working round the clock to make sure all parties are happy, we had some obstacles along the way but where taken care of professionally and in a timely manner. Thanks again guys! Look forward in doing more business with yourselves.
Vikram · 26 May 2021
★★★★★ 5/5
TrustpilotGreat service, thank you
I had the pleasure of working with Annie Clarke during my recent property purchase, and I can't praise her enough. Annie's professionalism and attentive service made the entire process smooth and enjoyable. She was always available to answer my questions. I highly recommend her to anyone in need of a dedicated and knowledgeable estate agent.
Fabien · 3 November 2023
★★★★★ 5/5
TrustpilotTop letting Agent!
They were very professional and were always available to answer queries .They made the experience stress free and our property was rented out very quickly. Would highly recommend!
Julian · 23 June 2023
Agent replied · 23 October 2024
Dear Julian, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotBruvis and team were excellent
Bruvis, Bobbie and the team were so helpful and professional . They helped us all the way and were very personable
Adam · 13 August 2022
★★★★★ 5/5
TrustpilotLovely, friendly staff
The guys in the office were friendly, helpful, realistic and responsive. They made sure to keep me informed as soon as they had information, no chasing needed which was much appreciated.
Sara · 21 March 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI dealt with Tyler and he was very…
I dealt with Tyler and he was very helpful. Kept me up do date and offered different solutions when I ran into obstacles. Always available if any help is needed.
Customer · 24 February 2021
★★★★★ 1/5
TrustpilotTruly terrible experience
Truly terrible experience, they pay for good reviews on google and I regret not checking reviews before signing up with them. Leaving the property was a nightmare, they were trying to make me sign a new contract for more money in the middle of the pandemic with no remorse of the difficult situation.Left them but now are trying to get money from me for damages that were in the property BEFORE my tenancy started, all things they didn't include in the inventory. I wasn't present at the check-out because they asked me to give the keys back 1 day before and I had already moved so agreed without suspecting they would take advantage of me not being at the check-out inventory. I actually improved the state of the flat as the way it was given to me was utterly disgusting, the pictures taken for the inventory are really poor quality so you can hardly see so I have no way to prove those damages where there before my tenancy started.I do not recommend you sign up with this agency!
MCM · 19 August 2020
★★★★★ 1/5
TrustpilotAvoid at all costs - Cowboys
Recently moved into a property let through and managed by Martyn Gerrard as the landlady lives abroad. The initial estate agent took forever to get back to us about anything but we loved the flat so we didn't mind that much. On move day we found the proper dirty and dusty, with black mold growing all over the freezer and grease in the oven so thick that it smoked when turned on. When we complained they said that in the contract the flat is to be 'cleaned to a domestic standard with omissions' and these issues all fell under omissions. We also have a week later still not received two sets of keys. Look forward to the nightmare of leaving the property by the look of the reviews. Would recommend all landlords to avoid the estate agent as tenants will have an awful time.
Simon · 19 August 2020
★★★★★ 5/5
TrustpilotI recommend 100%
I would not describe how professional and how fast our agent was in renting a house. I 100% recommend this agency, but also the agent who helped us enormously, Erhan Okay
Alexandru · 20 March 2023
Agent replied · 23 October 2024
Dear Alexandru. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our North Finchley office wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWe have had several interactions with…
We have had several interactions with MG over the years and all have been very satisfactory. In particular, Anthony Spittle has always been available to deal with my tenants issues and queries and is probably the most professional lettings agent my husband and I have had the pleasure of working with. A real star ⭐️
Alex · 29 October 2023
★★★★★ 5/5
TrustpilotEmily at Martyn Gerrard has been…
Emily at Martyn Gerrard has been amazing from start to finish.The process of selling is notoriously stressful but she was reassuring and helpful every step of the way.We are grateful for her helping us sell our house in such a tricky market. The completion of the sale was testament to her hard work and professionalism.
Dolapo · 28 October 2023
★★★★★ 5/5
TrustpilotAdam is great
Adam is great! So knowledgeable and honest
Sahar · 27 October 2023
★★★★★ 5/5
TrustpilotVery happy.
Have to say Stewart, Declan and Emily did a great job. All really attentive and managed the whole process really well. Delighted we chose them. Many thanks guys.
David · 15 June 2023
Agent replied · 23 October 2024
Dear David, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
