Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEleanor Palmer Partnership
I work on the Eleanor Palmer PTA chair group and with Martyn Gerrard as our partner sponsor. The team were really keen to start working with us and provide great support to the school via our Winter and Summer Fairs. They are always responsive, provide great artwork, raffle prizes and sponsorship. They have a genuine interest in Eleanor Palmer and the other schools they partner with and are a genuine pleasure to engage with. Without our additional fund raising the children would get no school trips, new climbing frames, music lessons, etc. so we are grateful for the work they do and support they provide. Long may it continue!
Ben · 25 August 2024
★★★★★ 5/5
TrustpilotI have been dealing with Saad
I have been dealing with Saad, Jessica and the team at Martyn Gerrard since late 2023 and cannot praise them highly enough. Their professionalism, knowledge and sincere approach to business is in my mind second to none.
Jimmy · 29 May 2024
★★★★★ 5/5
TrustpilotAmanda was extremely helpful during…
Amanda was extremely helpful during both the sale of our existing property and the purchase of our next. Friendly, professional and always responded in a timely fashion. It was a nice contrast to some of the teenage boy estate agents that seem to have become the norm.
Dael · 27 October 2023
★★★★★ 5/5
TrustpilotAdriano was really helpful on the phone…
Adriano was really helpful on the phone to me with the request I made. He went the extra length to send me an email confirming the details I needed.All the best Adriano.
Savitree · 20 August 2024
★★★★★ 5/5
TrustpilotI recently worked with Tobias Donnelly at Martyn Gerrard estate agents
I recently worked with Tobias Donnelly at Martyn Gerrard to rent out my flat.. he was absolutely amazing! So professional and great at communicating..
Miranta · 3 February 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Tobias wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 1/5
TrustpilotSo Martyn Gerrard estate agents decided…
So Martyn Gerrard estate agents decided whilst paying the rent that’s owed on the 18th of every month. Decided that it was ok to not pay the rent on the 18th and they with sort it out the following week. The accounts team apparently went home!
Pasha · 20 September 2024
Agent replied · 23 October 2024
We sincerely apologise for the delay you experienced in receiving the rent payment. We understand how crucial it is for landlords to receive timely payments, and we always strive to ensure rent is transferred promptly. In this instance, it appears there was a delay in receiving the rent into our account. Whether this was due to the tenant paying late or a delay in the banking system, we can't tell. However, as soon as the payment was received into our account, we immediately processed it, and you should have received the rent on the 20th.We appreciate your understanding. If you have any further concerns, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotThank you to Sophie
Thank you to Sophie, Emily and Adriano for all of your helpful property advice :-)
Katie · 17 October 2023
Agent replied · 23 October 2024
Dear Katie, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotMG has been really helpful right from…
MG has been really helpful right from the start of the tenancy process, especially Kevin made sure the entire process was smooth from help finding tenancy to post rental help. He was very responsive and available all the time to resolve any issues.
Rajan · 16 January 2024
★★★★★ 5/5
TrustpilotAmazing Team
The team members are very experienced and professionals. We are with them from last 3 years and always helped us in all aspects. Titas Juskevicius is the best. He was very helpful and professional dealing with. Thank you to him and Martyn Gerrard.
Beril · 16 January 2024
★★★★★ 5/5
TrustpilotEmily was very helpful and confident in…
Emily was very helpful and confident in the knowledge of the local areaWe had questions which she answered with alot of extra information
Mandy · 27 February 2023
Agent replied · 23 October 2024
Dear Mandy. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI’m extremely happy with the service…
I’m extremely happy with the service I’ve received from this company. They have been kind, respectful and incredibly helpful at every step along the minefield of selling a property. I don’t know how I would have managed without their help. Jatin was my allocated agent and he went far beyond his remit to help me at every turn. I can’t recommend them enough, Evelyn Simpson
Evelyn · 17 December 2021
★★★★★ 5/5
TrustpilotThank you so much Kevin!!
We recently rent our house through Martyn Gerrard.Kevin was extremely helpful throughout and made the stress of referencing, paperwork and moving much easier. He was always easily contactable and the use of WhatsApp made things a lot easier, rather than waiting on hold or for a callback. Thank you for helping us move into our dream home!
Sam · 8 December 2022
★★★★★ 1/5
TrustpilotWorst company to deal with!!
Worst company to deal with!!! Let my flat through them with rent guarantee, the tenants decided not to pay and I am left out of pocket! What is the purpose of your rent guarantee scheme if you can't guarantee the rent. Worst communication ever, emails are hardly replied, person dealing with you is never in office! DO NOT USE THEM!
Gayan · 13 December 2023
Agent replied · 23 October 2024
Hi Mr Fernando, we are sorry you have had this problem and that our communication with you has not been as we would want. We understand there was an issue with the rent guarantee in this particular instance as only part of the money due to you was paid out after the tenant - who had been paying the rent properly for some time - suddenly stopped paying. As you know our Head of Property Management has been working on this for you and has now got the insurance company to pay all the money due to you.Again we are sorry that you have had these issues and that it has taken longer than we would have expected to sort out with the insurers.
★★★★★ 1/5
TrustpilotHorrible experience having to deal with Martyn Gerrard
Horrible experience having to deal with this company. Their contractors for one of their buildings have damaged our property, and after originally saying they’ll look into it, they’ve ignored me since. It’s been 2 weeks since the damage occurred and there’s been no progress. Unscrupulous company - avoid.
Ben · 2 August 2024
Agent replied · 23 October 2024
Hi Ben, we understand that the issue you're experiencing relates to the building next door, managed by our Block Management team. We’ve been in touch with you via email and phone to keep you informed, and we’ll continue to keep you informed as we follow up with the contractor to resolve this as quickly as possible.The repairs were necessary to address a leak affecting your flat and our property. We replaced the capstones on the parapet wall between the two properties, as the old rendering on both sides was severely damaged and likely the main cause of the leaks. Unfortunately, it seems the contractor did not clean up properly after finishing their work, and we are actively pursuing them to rectify this. However, we believe the damage to the wall was due to the age and condition of the rendering rather than the contractor’s actions. With the new capstones in place, we expect this should prevent any further leaks.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service and attention to detail Annie and Maria along with Tyrell helped make the sale of our property in Gaisford Street go as smoothly as possible.Thanks Joe & Bridget
Joe · 19 August 2024
★★★★★ 5/5
TrustpilotWas shown a property by Anna and she…
Was shown a property by Anna and she was very attentive and gave all the information needed with no rush. Would recommend!
JV · 8 May 2026
★★★★★ 5/5
TrustpilotBuying a property
Jenna was patient and very professional. She answered all our questions , and we had many, and we never felts she was pushing us into buying or making a decision we were not 100% comfortable with. She was always quick to respond and absolutely lovely.
Iris · 13 November 2023
★★★★★ 5/5
TrustpilotDaniel Harris
Daniel Harris, done an out standing job for me in finding new tenants. Daniel kept me posted with viewings and sorted all of the paperwork issues that arise these days.He made it flow really well. So a big thank you Daniel, for sorting this out all before the close of play at Christmas. Five star service..
Michael · 23 December 2022
★★★★★ 4/5
GoogleCurrently looking for the property, thanks for hardworking and professional staff , Claudia, who provided me with the updated market trends and property info for reference
Wong · 2 June 2025
Agent replied · 24 June 2025
Hi Wong, thanking for leaving our Sales Team a positive review.
★★★★★ 5/5
TrustpilotMG review
Gabriella is a formidable sales person, she is assured knowledgeable and knows when to stand her ground . My recent experience with MG has been excellent, the book of clients and relationships they hold are second to none and they get the job done.
Roger · 29 November 2023
★★★★★ 5/5
TrustpilotWe had a good experience with Martyn Gerrard …
We had a good experience with Martyn Gerrard Estate Agents.They helped us find an apartment, all questions were answered clearly, the agent always answered and explained if we had any problems. Our agent Adam Peerthy is attentive, punctual and professional.Thank you
Mr · 3 February 2024
★★★★★ 5/5
TrustpilotThe process of finding a flat has been…
The process of finding a flat has been very smooth with Martyn Gerrard. Nadia was very responsive throughout and really helpful!
Ben · 24 March 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAdriano was brilliant 🤩
Adriano was a pleasure to deal with, nothing was too much trouble. I’ll be recommending him to family and friends
Geauxinue · 18 April 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotEasy tenancy renewal process
We've rented through Martyn Gerrard for nearly a year, and just went through the tenancy renewal process. The whole process was dealt with swiftly, and Jessica was very helpful and answered all of our queries promptly.
Alex · 7 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
