Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe sales share my information with other property marketing suite without my consent, this is ridiculous
Zhengyang · 23 August 2024
Agent replied · 22 October 2024
Thank you for your feedback. At Fraser & Co, we take our clients' privacy and concerns very seriously, but your information was processed in line with our Privacy Policy, a link to which is included https://shorturl.at/5zBVS. The policy states that your personal information may be shared with third-party service providers, regulatory authorities, and within the Fraser & Co Group as required to provide services and comply with legal obligations.
Our sales consultant has confirmed that you were informed several times about the standard industry practice of sharing basic registration details with the developer when you expressed interest in the property. This is the role we play as agents acting for a principal; in layperson’s terms by supplying us with information, you are supplying the principal, our client.
We understand that you may have had concerns, but please rest assured that your information was handled with care and in accordance with our established procedures. At any time, anyone can ask for their details and data to be removed and both we and our clients would of course abide by this request.
If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We are here to assist you.
Fraser & Co
★★★★★ 2/5
TrustpilotThe service is constantly experiencing…
The service is constantly experiencing failures, which has a severe impact on the businesses of those who rely on clicks within seconds. The service had three major outages in just one week, which I consider absurd.
Carlos · 21 June 2023
Agent replied · 25 May 2026
We want to express our sincerest apologies for the issues you've been experiencing with our service. It's crucial to us that our customers are more than satisfied and we would like the opportunity to resolve this situation immediately.
Please understand that the recent service disruptions were unusual and not reflective of the reliable service we strive to provide. Our team has already been working diligently to identify and address the root causes of these outages to prevent recurrence.
We fully acknowledge that the stability of our service is paramount, especially for businesses that rely on timely clicks. We are deeply sorry for any impact these interruptions may have had on your business.
We value your feedback and would appreciate the opportunity to rectify the situation. We would be grateful if you could contact our customer service team directly at contact@cutt.ly, so we can personally address your concerns and work towards a resolution.
Once again, we apologize for the inconvenience caused and we're looking forward to resolving this situation to your satisfaction.
★★★★★ 5/5
GoogleAbsolutely amazing team! I highly recommend Lock8 Estates ! I was looking for a flat and just popped in their office and Zine was more than happy to show us a property. Very professional team, really prompt as well
Rawan · 23 October 2020
★★★★★ 5/5
TrustpilotPhenomenal Customer Service
The customer support team provided prompt and helpful answer to all my questions. They made the entire process of signing up for a subscription easier. I would definitely recommend Cuttly
Satisfied · 28 April 2022
★★★★★ 1/5
GoogleI’ve been renting in the area for over 10years. Worst agency I’ve come across, avoid as a plague.
Jaroslav · 24 June 2024
Agent replied · 22 October 2024
Hi Jaroslav,
We're sorry to hear about your experience. We have looked into this and our property management team will respond to your complaint within 5 working days in line with our complaints procedure.
★★★★★ 2/5
TrustpilotI received a link presumably from USPS…
I received a link presumably from USPS saying it's a delivery. Is this from your site?
Tina · 25 July 2024
Agent replied · 22 October 2025
Thank you for reporting this issue. The use of the shortened link you received is against our Terms of Service. Please report this link using our abuse form at https://cutt.ly/report so we can take the necessary steps to protect our users.
★★★★★ 5/5
TrustpilotCuttly, My Go-To for Link Management!
Honestly, I don't know how I managed links before cutt.ly. This tool is just the right blend of power and simplicity. Love how it takes something as complex as tracking and turns it into a cakewalk. And those personalized QR codes? Just the icing on the cake! It's like this platform was made keeping my needs in mind. Hats off, cutt.ly, you're doing a great job!
Michelle · 23 June 2023
★★★★★ 5/5
GoogleI and my husband and son were looking for a rental house in a good location and found this real estate office. They helped us. They put a lot of effort into making the home rental process as fast as possible. Once again, they were very helpful when the time came for a new contract. They answer all our questions as soon as possible and are always in contact. The people working in this real estate office are friendly and the service quality is very good.Trust Lock 8 Estates because they will be of great help to youPositiveResponsiveness, Quality, Professionalism, Value
Hey · 23 October 2021
★★★★★ 5/5
GoogleI've been using Lock 8 Estates for about 6 months now and I have been consistently impressed with their professionalism and the high level of service that I've had and continue to receive from the team. From the very first discussion with Zine-Eddine where he talked me through available services, supported the listing of my flat and subsequently helped to find and move tenants in, I've been pleased with the support that I've received. Since then the entire team has been attentive to both mine and my tenants' needs, have been punctual in responding to queries and requests, and also been patient with any delays on our side. I would fully recommend the Lock 8 Estates team and look forward to continuing to work with them!
Vanessa · 23 October 2021
★★★★★ 5/5
GoogleSeemless process, great service. Ed was very helpful and easy to access. 100% recommend.
Olamide · 24 July 2024
Agent replied · 22 October 2024
Dear Olamide,
Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services.
Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleThey are best agents in London and they are so kind,since me and my wife were newcomers in London,they helped us a lot,god bless them, stephan,jeyda,Sami.
Koorosh · 23 October 2023
Agent replied · 22 October 2024
Hi Koorosh,
Thank you for leaving us this 5 star review.
★★★★★ 5/5
TrustpilotBig customer-service improvement
Gotta give it up to Patryk and team, they've really stepped up customer-service & the product from when I wrote my first review 18 months ago.
Laurence · 3 May 2022
★★★★★ 5/5
TrustpilotNo words can expresse the excellent…
No words can express the excellent customer service. I highly recommend Cuttly.ly. Prompt, professional and quality service and team. Thank you very much.
Christian · 30 July 2022
★★★★★ 5/5
GoogleEd helped me get my place ! Was super efficient and responsive!
Jammy · 24 June 2024
Agent replied · 22 October 2024
Dear Jammy,
Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services.
Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleHassle free property renting!
Had been a wonderful experience with the team at Lock8 who delivered professional and hassle free service while i was renting a property.
The team was accomodative enough to all my requests for property viewing and the BEST part is that they are open even on sundays, which really turns out to be a convenient option for working professionals.
Having viewed multiple properties which the team manages, found a perfect choice for my likes and all thanks to the team to have helped me with the renting process.
The overall renting process was a cake walk, with all documentation and related processes taken care of and i could rent the property within a week - the team understood my urgency and handled my request with utmost priority.
Glad to have associated with Lock8 for my property search. Thanks for all their magnificent support!
Sanoj · 23 October 2020
★★★★★ 5/5
TrustpilotTheir service is great because of their…
Their service is great because of their great timely customer support. A good round of applause for the entire team of Cuttly. We have been in the software domain since 1997 and found very few companies in the SAS that are very keen to assist every single customer up to their best.
India · 25 November 2023
★★★★★ 5/5
GoogleWe've been using Lock8Estates services for two years and we couldn't be happier. They've helped us during a tough situation, they've always replied to our emails and needs quickly, promptly and efficiently, we always feel welcomed when we go the office.
Honestly, they're an amazing, professional and efficient team, very nice and assertive. And it’s not the first time that I’ve seen the team to go out of their away to help out their clients. I would recommend Lock8Estates service to everyone.
Ana · 24 October 2019
★★★★★ 5/5
GoogleRobert showed me the property in Harrow and was great at explaining everything. I recommend his services
Priyanka · 13 May 2025
★★★★★ 3/5
GoogleGenuinely impressed.
07813094311 · 8 October 2025
★★★★★ 5/5
GoogleI was a tenant with this agency for four years and it was a very pleasant experience. Any issue I had with the property, they would tend to very swiftly and get it resolved. The agents are also very pleasant to have smalltalk with. I would definitely recommend this agency.
Mostafa · 23 October 2023
★★★★★ 5/5
GoogleI've been using Lock 8 Estates Services for several years, I would like to highly recommend it to both landlords and tenants. The company opens 7 days a week, it's no more convenient to contact them than any other companies. Also, they have excellent working staff, the team members are friendly, professional and hard working. It's a pleasure to work with them, and I think I will continue to work with them in the future.
Zhaoqi · 24 October 2019
★★★★★ 5/5
GoogleWe had the privilege of meeting Robert and he was very professional and gave us a better understanding of the lettings market.
Sarah · 11 January 2025
★★★★★ 5/5
GoogleWithout question I would recommend this company. They are honest, trustworthy, helpful and reliable. They ensure both tennants and landlords are happy, deal with issues quickly and follow up on any problems that arise professionally and competently. I was amazed at how efficient they have been throughout my time with them and they genuinely want to help. They have a family friendly feel to the company and provide a personalised experience. I cannot rate them highly enough.
Janelle · 24 October 2017
★★★★★ 5/5
TrustpilotI have been using Cuttly on a free plan…
I have been using Cuttly on a free plan and had some problems with some German special characters (umlauts link ö and ä, sharp s) in the redirected full-link als parameter. I received very fast response and they solved the problem on the same day! Great support for a free plan - very unusual.
Hartmut · 29 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
