Dexters Hendon Estate Agents Barnet reviews

★★★★★ 5/5

Trustpilot

Helpful Advice. Timely Support.

Monika has done a great job over the last few weeks, ensuring that I am kept up to date on a variety of projects. She has offered helpful advice based on interactions with my tenants so that I am equipped to make the best choices concerning my property.

Stephen · 28 November 2024

★★★★★ 4/5

Trustpilot

Pockets of excellence

Like in most large companies, there are pockets of excellence and areas where improvements can be made. Overall, I enjoyed good service but I expected a bit more for the money I was paying, particularly in the communication aspects regarding completion of maintenance jobs. The highlights over the 15 years have been the check-in and check-out reports and the responsiveness of rentals director Sonia De Abreu. The main area for improvement? The three failed attempts to sell the property.

Costas · 9 January 2023

★★★★★ 5/5

Trustpilot

Excellent Service

We would highly recommend Alistair's services as he was very efficient, always responsive to emails and calls, and was always willing to lend a helping hand whenever needed. Definitely enjoyed working with him.

Stephan · 25 October 2022

★★★★★ 5/5

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Graziana has been very helpful and…

Graziana has been very helpful and quick to solve maintenance issues. She is very friendly and has been very attentive.

Davide · 20 November 2023

★★★★★ 5/5

Trustpilot

Helpful management

Donalina is so helpful - even over the most minor of problems, and gets back to me really quickly.Mary Vaughan

Mary · 20 November 2023

★★★★★ 5/5

Trustpilot

Jessica Carson was extremely helpful…

Jessica Carson was extremely helpful throughout the renewal process, always polite, professional and clear in her communications. Made the process as smooth as can be.

Dimitri · 14 July 2023

★★★★★ 1/5

Trustpilot

Awful for Tenants

As a tenant, don't go anywhere near this agency. We rented a property with viewings being managed by Dexters and never want to use them again. When we first got accepted for the flat they tried to push us into a 24month contract and would not negotiate at all via email or phone until we got a male (we're all young females) to reiterate our request for a standard 12 Month contract. Now, having to move out of the property, the viewings are being done by Dexters Hackney again and they've been abhorrent. They've failed to notify us of cancelled appointments and left us waiting with no word, they've lied to potential tenants about what is included in the contract (e.g. furniture that isn't the landlords & the type of furniture that would be provided) and even tried to tell the landlord how we've not let them do their job of conducting viewings (despite never turning down an appointment) because we've answered the potential tenants questions honestly and spoke up when the agents lied (as you would hope a decent human being to do). Some of the agents do actually want to do their job and have asked us questions to properly inform the viewers, however the majority just want to secure a sale and will lie to get there.

Maya · 1 December 2022

★★★★★ 3/5

Trustpilot

Disorganise

Have had an absolutely horrible experience with Nicole! I booked a viewing for a house in Mornington Crescent, for 1pm on Wednesday the 25th of November which she didn’t arrive to. When I called to ask where she was, she took 15 minutes to tell me she won’t be coming while I waited outside the property. I expressed my disappointment as my friend and I were really keen on the house and we don’t want to lose it and we e rescheduled the viewing for 1pm on Friday the 27th of November. When she was 5 minutes late for this viewing, I called and was told she’d be on her way and will call me back to tell me how long while I waited outside the property again. She called back to say an offer had been accepted the day before and then told me she had called my friend to cancel, which is a lie. She told me this three times even when I told her she definitely didn’t, and there is no proof of the call. Will avoid Dexters in the area after waiting outside a viewing twice for an estate agent who doesn’t show up, doesn’t know what’s happening, and liesUPDATE: Nicole’s manager reached out to get more understanding of what happened. He sent me brochures for properties that are not what I’m looking for and asked me to remove the review, but at least they’re taking on feedback.

Sophy · 30 November 2022

★★★★★ 5/5

Trustpilot

Idris was very helpful and sorted out a…

Idris was very helpful and sorted out a problem I had promptly and with continuous communication

PP · 17 February 2024

★★★★★ 5/5

Trustpilot

A BIG thank you to Jessica Carson for…

A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!

Jacqueline · 13 July 2023

★★★★★ 5/5

Trustpilot

Donalina

Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you

Karolina · 12 December 2023

★★★★★ 5/5

Trustpilot

Amazing service from Jessica!

Jessica from the Richmond branch was so helpful during my property search, she was very professional and kept me informed throughout the whole process and made it all very easy! Thank you so much Jessica, you’re a star.

Lexy · 9 March 2022

★★★★★ 5/5

Trustpilot

Always excellent service from Ann…

Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.

Linda · 17 November 2023

★★★★★ 5/5

Trustpilot

Fantastic Property Management Service

We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam

Connie · 25 November 2022

★★★★★ 2/5

Google

Never turned up at a single viewing when we sold our house - we had to take interested viewers around ourselves. Had to be prompted to list our property online. Difficult to get hold of (always 'he is on the phone' or 'out the office' and promised call backs never came). The only plus is that we did get our asking price (but that was mainly because we made clear that we wouldn't accept less). Emails never answered, we had to manage the whole thing ourselves. Absent without leave on the day that we were supposed to exchange on, the day we actually exchanged on (and that only happened after we threatened to walk away unless exchange happened) and all the other days in between. Allergic to answering email. Managed to accidentally (?) submit an invoice to our lawyer which added on an extra 0.25 percent to their fee to what had been agreed. You would get better service from others.

Shaya · 24 November 2022

★★★★★ 5/5

Google

There are no words to express my thanks and gratitude to Anthony Ranabahu , who has not only been very professional, patient/kind and made everything clear and simple , explained things thoroughly , process and issues in renting, in an honest manner which made things more simple for me. Anthony really helped me find the right place and a secure home. I felt his sincerity in looking after his clients and resolving issues right away. His professionalism and support has been brilliant !!!

Jhonne · 24 November 2022

★★★★★ 5/5

Trustpilot

I have had a Full Service Agreement for 3 years

I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.

Ian · 21 October 2023

★★★★★ 5/5

Trustpilot

We’ve been with Dexter for the past few…

We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again

Urszula · 23 October 2024

★★★★★ 5/5

Trustpilot

Mario Correia

Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.

Vicky · 7 December 2023

★★★★★ 5/5

Trustpilot

After dealing with a number of other…

After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!

Brandon · 5 December 2023

★★★★★ 5/5

Trustpilot

Baily is an asset to Detxers

Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.

Dennis · 13 October 2023

★★★★★ 5/5

Trustpilot

Jenade was wonderfuf!

Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.

Yoni · 29 June 2023

★★★★★ 5/5

Trustpilot

Grace Sloane was excellent

Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service

28parkside · 28 June 2023

★★★★★ 1/5

Trustpilot

2nd day without boiler at 15 degrees…

2nd day without boiler at 15 degrees thanks to the Dexter Wimbledon bad management and bad maitenance team. It is the second time in 6 weeks. First one we had a gas leak from Monday to Wednesday and they doesn’t care. And when Gas company verified and swich off gas at house, it took more than 1 day to come and restart again. No gas, no heater no warm water. When we contact Dexter agent manager their anwer was: i talked with the landlord and you are more than welcome to live the house if you don’t like it (in writing by email)

Daniel · 7 November 2022