Trusted Agent profile · Barnet
★★★★★
2,171 reviews across 3 platforms
18 Central Circus, London,, NW4 3AS, Barnet, NW4 3AS
Dexters Hendon Estate Agents's office in Barnet, at 18 Central Circus, is rated 4.4 out of 5 across 2,171 reviews on three platforms, including 313 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
313
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,856
Reviews on Trustpilot
Business-wide
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
TrustpilotTop Property Management
Since taking over management of our BTL properties, Dexters have been thorough and efficient in dealing with any issues. Charlotte, in particular, has been fantastic in her communication and owning issues to get them resolved. Problems are solved quickly and the team always look for the best way forward for both landlord and tenant.
5/5
GoogleExcellent. Ryann at Douglas Martin has been an amazing person to deal with on my house purchase. Communication was easy and smooth from start to finish, during negotiations and all aspects of the purchase. Ryann was always personable, approachable, responsive and cultivated a great rapport with me as his client. Really knowledgable and experienced about the housing market and sensitive to personal circumstances, I really could not have expected more from my estate agent. He helped me on both big and small queries, was an excellent intermediary between vendor and purchaser and ensured that exchange and completion were seamless. There were no games, no fibs, no unnecessary delays and he always acted honestly and in the best interests of everyone involved. Always reasonable and always tried to help. Always happy to have a weekly catch up which kept communication flowing well and was encouraging. I would recommend every single time, Ryann was a real pleasure to work with and a great asset to Douglas Martin. Thank you!
5/5
TrustpilotDexters, Twickenham...lettings
I have let my flat out through Dexters Twickenham for about 9 years now and I have found them generally to be very good. The current Senior Property Manager for lettings, Harley Baker, has been particularly fantastic. Always responding quickly to every mail, his communication is excellent and he has resolved problems quickly without any worry on my part. It can't be an easy job juggling loads of problems and dealing with so many landlords and tenants, but I have found him to be extremely reliable, dependable and professional.
Dear Lawrence, Thank you for your kind comments regarding the Property Management team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotRubbish
Rubbish, Modern theives, I haven't viewed any property, I haven't sign any forms, is it Lawful just to widraw £430 in one of my account and say its a payment for wasting your time? They sold my personal details to a company with bad reutations and bad reviews. Ask for proof and I will post my statement with dexters witdrawal of £415. Sebastian rubbish is typical.
Dear British among us, I am sorry to read your 1* review. Thank you for providing further information for us to locate your details. I understand the Area Director has been in contact with you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUninhabitable apartments and they don’t care
I recently moved into a property with Dexters and unfortunately have had a bad experience. I’m 45 days into my tenancy with them and 13 of those days I’ve gone without hot water and heating.During my viewing I was told many things like that the boiler was new and I shouldn’t expect any problems (I had voiced about my worries with my previous flat regarding water pressure etc). They also tried to pressure me into a 3 year contract without a break clause even though I voiced my concern over my previous rental and how the water problems were not fixed and a break clause after a year was the only way I was able to move out of my previous bad situation. I’m afraid of the same thing happening here as I am already living without hot water for 20% of my tenancy to date and Dexters property management is not showing sympathy for my situation - in fact they just keep saying it’s not their fault the 3rd party contractors don’t show up, accused me of lying and not reporting my boiler issues when I have call logs AND emails to prove that I did and overall saying they are busy and my property is not the only one they are managing. I’m accommodating for multiple engineer visits which are at any hour, any day and have impacted my work as I work from home and they are so frequent. The engineers are just scratching their heads and openly telling me they don’t know how to fix it and they’ll come back the next day to try again.Steer away from Dexters if you want any security with your rental as I have a 2 year contract with no break clause and Dexters property management are too busy to give me timely updates or deal with their contractors.
Dearr Nanja, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Property Management Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotFix the hot water issue for one year and still the same
My shower releases hot water every 3 minutes and then cold water and I wait for the hot water comes back by luck. I moved in one year ago and the director of property management Georgina McConell sent at least 5 times to fix the boiler and the issue remains. I explained to her again and again it’s only shower has issues and other taps are totally fine. But she insisted she was right and yesterday she told me she will keep sending boiler engineer to fix it but the point is not the boiler! I already explicitly told her many times she just ignored and claimed she will send boiler engineer and charge me if no issue. So more than one year I haven’t had a full hot shower since I moved in. Of course the issue is still here, this is my second winter no full hot shower because I have 2 year lease! I already seek legal advice, property ombudsman and council to intervene. They will come inspect the issue and prove it is here. Very crazy
Dear Cheung, I am concerned to read your comments and I am sorry you have had to leave a 1 star review. I have forwarded your comments to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotRenting out a flat for many years
I rented my flat in SE London, for many years, with Myra Mettam, being my contact at the estate agents. She was just right for the job. She always understood my needs and ensured that my tenants were well looked after and happy. She was always responsive to any problems that arose and would sort it out to everyone's satisfaction. I would definitely recommend her to others.
Dear Mrs L Breingan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotEnd of tenancy nightmare
As a tenant, Dexters were largely fine as a management agency - issues were (mostly) sorted relatively quickly, although there were a couple of occasions where we reported an issue, someone came to have a look, said they needed to order a part, and no follow up ever came. Trying to get through to someone was often quite painful as you get bounced from department to department. The low rating comes from their behaviour after we gave notice to end the tenancy. The flat was advertised for about six weeks and we had constant requests for viewing over that period, often with less than an hour's notice. We asked repeatedly for more notice for viewings (and we were extremely flexible so this wasn't a case of us offering 30 mins' availability per week). They seemed to interpret this as 'give the same short notice but apologise for it being short notice'. When one of us said we couldn't accommodate a particular time, they'd try calling the other tenant. They turned up when we'd said we couldn't accommodate a viewing at such short notice. The concept of making block viewing bookings didn't seem to occur to them - when we suggested this via email it was ignored. They also turned up late on several occasions for agreed viewings and gave garbled excuses - if they'd have just given us a heads up that someone was running late it would have been fine, but they genuinely seemed to expect us to slot them in at their leisure. On several occasions after viewings the agent left every single light on in the flat (including for viewings in broad daylight) - no thought for our electricity bills.
Dear Ella, I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPositive Experience
I had a really positive experience with Dexters - Bill Dench, from the Chiswick branch, helped me find a place within days and went above and beyond to maintaining an excellent customer service. Thank you Bill.
Dear Carolina, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe house sale process was made easy…
The house sale process was made easy throughout, the advice was clear and communication at each stage was very good with regular updates on progress. We were kept updated as to who would be viewing the house and when. All the people I dealt with were helpful and personable. My only other comment is that different people were the contact point at different times which was a function of the holiday period which I understand but not ideal.
Dear Martin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIndre was so helpful and patient
Indre was so helpful and patient. She gave a quick resolution and was kind in the process, thank you!
Dear Alesha, Thank you for taking the time to leave a lovely review regarding Alesha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMonika Piszczyk - Property Manager
Monika from Dexters Property Management team has been very helpful in chasing the building management company and get things that are under the responsibility of the building management company taken care of. She was also helpful in maintaining communications and update with the landlord and tenants and demonstrate great level of responsiveness to look after the issue with great level of ownership.
Dear DavidEliran Ben, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotTroubles managed with patience
In my personal experience, I had some problems finding the person to share the apartment I wanted with, thus there have been various changes in the second tenant for the apartment, but all of them have been handled real-time and most importantly with patience and professionally by my agent Nadia that was managing the deal. Also all details of the property have been explained clearly and multiple times.
Dear Benedetta, Thank you for your kind comments regarding Nadia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilotreview for the New Homes Team in London
This is a review for the New Homes Team in London and to the sales agent Jake Turner, this person will say all the right things before the sale and once that is complete doesn't actually delivery on the promises.sold me a NEW property with many defects ie broken tile, broken bed legs, broken chest drawers, toilet that has plumbing issues, bath tub with scratches and chips, missing complete set of keys, also with electricity that is -£40 in arrears so when i moved in it had no power. just inspects every detail and part of the house closely, test everything and make sure its all fixed before completion.
Dear TD, I am concerned to read your comments and have passed them to the Director of our New Homes East office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina has been very helpful
Donalina has been very helpful! Highly reccomend her she is Very kind and understanding. Thank you for your help!
Dear Krysztof, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRasel Islam
Rasel is a very efficient and friendly property manager. He arranged our contract renewal and handled the negotiations with the landlord. 5 stars!
Dear Lucero, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
4/5
Trustpilot5 stars to Dexters
5 stars to DextersMy first time with Dexters and so far everything has been such an amazing experience, all the process from the beginning to end has been very smooth and easy to follow without any complications, If you are about to start your renting journey I highly recommend you Dexters Clapham high street specially Michael Evans and Olivier Babylone thank you for your valuable help.Anderson
Dear Anderson, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotOur move-in day was shambolic
Dexters Battersea told me two weeks before my move-in day that I could get the keys from 8am. After hearing nothing more, my fellow tenants followed up the night before at which point Dexters moved key collection to 1.30pm. Then, at 11am on move-in day itself, they delayed it to 4.30pm. By this point I had already started moving out of my previous house and had to return those keys, so had nowhere to go the whole day. I had to spend £20 on parking fees in the interim, which Dexters refused to refund. It ruined my family's plans too - they travelled four hours to help me move in the morning. The cause of the delay was Dexters not arranging for essential works to be done until 2am the night before, and Dexters not arranging a professional clean and inspection until the move-in day itself. Dexters did not accept responsibility and refused to refund the parking fees or provide compensation. A disappointing experience that caused much unnecessary stress. Ironic given they asked me to write a five-star review after we agreed the offer.
5/5
TrustpilotNeil
Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.
Dear Neil, We are so pleased you had a 5 star experience with Dorian in our Putney office. Thank you for taking the time to leave such positive feedback. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHad a hard time looking a place lately…
Had a hard time looking a place lately but Nick from Bloomsbury was super helpful and answered any questions i had for rental.
Dear Alisha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review regarding Nick. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery happy
I am very happy with Dexters as a company overall. However, Lucy has been particularly very helpful with my situation. Very reliable! Thank you
Dear Kiki, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service!
We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid Dexters Cricklewood
This is a review for the Cricklewood branch in London.We are finally out of the property and since they will not return my deposit I have no issues to say what I had to keep for myself since the beginning.First of all their credit check company it's a failure, get ready to send 3000 emails that the will never see.The agent that showed us the property said all the walls and carpets will be repainted and cleaned or replaced, nothing of that happened. And of course he asked for 5 star review of his "job".When we tried to renew the contract took us more than 2 months to fight with the credit check company again, with them saying that we never filled up any paper. And we send proof and screenshots that all was fine and done in time. They probably make us fail the check to relist the house at £500+ more than what we pay since the prices are increasing in the area.At the moment, after 3/4 weeks that we left the property I'm still waiting for an inventory check that they told me will come after a few days. I have NO hope to see my deposit back, and they are not helping us in any way even if they are cc'd in the email that we are exchanging with the owner of the property.AVOID THIS COMPANY AT ALL COSTS DO NOT GIVE YOUR MONEY TO THEM. DO NOT TRUST THEM, THEY WILL BE ALL HELPFUL IF YOU VISIT THEM AT THE OFFICE BUT THE MOMENT YOU LEAVE THEY WILL NOT CARE ABOUT YOUR ISSUES.If I could I would give 0 stars
Dear Antonio, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotChristopher was very helpful and…
Christopher was very helpful and patient , is nice to receive a good customer service like he does .
Dear Dario, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters Hendon Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Hendon Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.
Yes. Dexters Hendon Estate Agents won Trusted Agent in The Trusted Agent 2026 awards.
