Dexters Hendon Estate Agents Barnet reviews

★★★★★ 5/5

Trustpilot

Excellent service

I always experience swift and professional service with Dexters. My rental flat in Kingston is looked after by Sonia and Donalina, and both are always exceptionally professional and friendly, and keep me very well updated.

Ted · 30 October 2023

★★★★★ 5/5

Trustpilot

Thank you

Many thanks to Mohammed Amin and all the staff at Dexters Clerkenwell for help in flat management. Mohammed has been very responsive and takes initiative to sort out issues early.

Gordon · 20 February 2024

★★★★★ 2/5

Trustpilot

Disappointing

We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.

Rob · 22 July 2024

★★★★★ 5/5

Trustpilot

Great to work with you guys.Remi…

Great to work with you guys.Remi daniels helped me alot…

Imran · 19 May 2026

★★★★★ 1/5

Trustpilot

Landlords Avoid!

I used a local agent in London for many years to rent my property. They were responsive, helpful, and I always knew who to speak to in case of any issues. Then Dexters took over. I have a rent collection issue (which they do on my behalf), and no contact from them despite numerous calls and emails. In the meantime I'm missing a third of my rent.Update on 5 Jan: Despite the response below I never did hear from the area director. I am now short two months of rent, I've been asking for evidence of referencing on tenants since 16th December for insurance purposes with no answer but many non responses. I've also found out that I am an not easily able to take action against my tenants for non payment of rent due to the contract that I am tied into thanks to Dexters, something they failed to make clear up front.

GinaG · 5 January 2024

★★★★★ 5/5

Trustpilot

Very helpful staff

Very helpful staff. Try to resolve problems before they get blown out of proportion. Christian Pengelly and the rest of the Ealing team are excellent.

D · 14 September 2026

★★★★★ 5/5

Google

Georgia Windess, was our key contact when we engaged Dexters to rent our property. She absolutely delivered as promised, particularly keeping us informed of progress, commitments to update/contact were always met and we always felt we knew where we were in the process, ultimately leading to successful completion and tenants being found. Georgia’s approach was professional and friendly and easy to work with.

Michael · 9 November 2024

★★★★★ 5/5

Google

I have just purchased a property through Rafi Gamliel and I can honestly say I have made a friend. Rafi provided an exceptional service from the moment we first met until the moment he handed me the keys. He was always on hand to answer any queries and guided me through the whole process in a professional and friendly way. He really went above and beyond for us. The next time we buy or sell a property, we will definitely be contacting Rafi.

Alex · 29 December 2023

★★★★★ 5/5

Trustpilot

I have been with Dexters for over 20 years

I have been with Dexters for a number of years. The service has always been excellent. Christian and the team are always responsive, professional and knowledgeable. They go the extra length to provide great service.

Tony · 11 October 2023

★★★★★ 1/5

Trustpilot

Dear neighbors at W2 3AF,

Dear Dexters,I want to clarify: I posted two photos of lists. The original list included limescale and walls. In the second list, not a single item was included after we sought permission to use the wall and addressed the limescale references. They are being more tricky. I haven’t shared this with my Twitter and Facebook yet, but I’ve shared it with my local website. I am 100% certain they are being tricky, and now I’m confused about who is behind it.Long story here but please read if you can.These photos (cannot post here so you can see at google reviews)were taken during the handover. Is this considered messy or not? Please take a look and let me know. If what I’m saying isn’t entirely accurate, I don’t have time to share it publicly here.I am writing to share a concerning experience regarding my tenancy at Queens Garden W2 3AF. Having recently moved out on November 8th, I find myself facing an unsettling situation with the landlord.Despite being diligent tenants, my husband and I have not received our deposit back. The landlord has attributed this delay to water marks from the washing machine, dishwasher, and alleged issues with wall paint, concerns initially communicated one and a half months ago. Despite sending ten emails seeking resolution, there has been no response until today.In light of these circumstances, we are considering legal action. However, I feel compelled to highlight the unreasonable behavior of the landlord. While the nature of their claims remains unclear to us, I wish I could publicly share the check-in and check-out list to shed light on the situation.I urge fellow residents to be aware that the landlord is exhibiting unusual conduct, insisting on renovations as if the property were brand new. Our tenure of one and a half years was concluded through their agent, during which we faced no issues. Even when the landlord addressed a water leak in the bathroom, necessitating special tiles and rendering one main bedroom bathroom unusable for three months, we accommodated the inconvenience without complaint.It is perplexing why our deposit is being withheld on grounds that seem entirely unreasonable. If anyone has encountered a similar scenario, your guidance would be immensely appreciated. We, as tenants who consistently maintained peaceful occupancy, paid rent punctually, and handed over the property in excellent condition, seek assistance.They want us to pay £1,808.00.I strongly and confidently state that I am willing to pay may be 50% £125 for cleaning, even if it’s not necessary. However, the entire list of charges is completely inaccurate, and we can legally approve it.Thank you for your attention to this matter.Sincerely,Heather

Hyo · 21 December 2023

★★★★★ 1/5

Trustpilot

Bad experience with Dexters: Unmet promises and security issues

My experience with Dexters, particularly with Matt Hartwell, the estate agent at the Clapham branch, unfortunately, fell short of expectations. Prior to moving in, assurances were made regarding the condition of the house, even supported by video evidence. However, upon our move-in date, the property was in an even worse state than initially communicated. Throughout the initial weeks of our tenancy, essential issues such as broken windows, a damaged roof, and a malfunctioning toilet were highlighted, yet we were informed that these critical repairs would not be addressed. This was incredibly disappointing, as these are fundamental aspects that significantly impact living conditions. What's more concerning is the oversight regarding the keys. Matt failed to retrieve them from the previous tenants, allowing them unauthorised access to the property during the night once our tenancy had commenced. This security breach was alarming and deeply unsettling. The lack of follow-through on promised repairs and the breach of security with former tenants retaining access showcases a concerning lack of responsibility and care on the part of Dexters and their representative, Matt. It's disheartening when assurances made prior to the tenancy are not honored, leading to a compromised living situation. Moving forward, I urge Dexters to improve their communication, accountability, and overall management of properties to ensure that future tenants don't face similar disappointing experiences. It's crucial for a reputable agency to uphold their commitments and prioritise the safety and comfort of their tenants.

Megan · 18 December 2023

★★★★★ 5/5

Trustpilot

100% satisfaction

My experience with ( DEXTERS). This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made so easy and straight forward by the staff at (Peter James ) as possible as at then . I was with them from 2018, before DEXTERS took over. They are nice friendly and easy to deal with team , never had any problems, and any reports have been dealt with immediately. The team of workmen are polite & friendly as well, they leave the property just how they met it . I would miss my small cozy place . I am extremely happy with the service I have received and everyone I have spoken to or emailed in the office have always been kind and very helpful. The Highlight for me is with VIRAJ, he broke the news that my house was up for sale , it broke my heart, but he was extremely professional, He very supportive throughout the process of my house search, constantly making sure that I was fine . In the process I lost my dad. The Long and short of it all is that VIRAJ @ Dexter's property management is professional, efficient and most of all he has a human heart . God bless you VIRAJ may all your dreams come through Amen!

Isioma · 18 December 2023

★★★★★ 5/5

Google

Very happy with this agency. Paul was very helpful - he broke down the whole process of moving into small steps which made the whole experience a lot less stressful. Would definitely recommend!

Elena · 24 November 2023

★★★★★ 5/5

Trustpilot

Myra is the best

Myra is the bestMyra has looked after my property since I became a landlord in 2017. She goes above and beyond to help the tenants have a good experience and make life easy for me.

James · 6 October 2023

★★★★★ 4/5

Trustpilot

Helpful and very pleasant property management

We have found that both Jessy and kiah, but in particular Jessy, are always available and ready to help solve any issues that come up with the tenant and/or other departments. I'm pleased we convinced our tenant to renew and continue through Dexters.

Janet · 15 February 2023

★★★★★ 5/5

Trustpilot

Ella was super friendly and helpful…

Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.

Zelie · 29 January 2024

★★★★★ 5/5

Trustpilot

Great job Jessica!

Jessica Carson has been a great help to me during my renewal process. She was early in contacting me, and prompt in reaching out to the tenant and getting back to me. Thanks Jessica, for a successful renewal.

Serene · 14 July 2023

★★★★★ 5/5

Trustpilot

Natasha and her brilliant team

Natasha and her team have looked after our property for so many years and we have been and still are delighted with the timely response, care and quality of service received. Well done Natasha

Michael · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent service

Thank you Alistair Maclean for your excellent and professional service. Alistair is a great professional to work with. He is hard working, helpful and very dedicated to his work.I highly recommend Dexters as they have commitment to deal with their matters efficiently.

AP · 13 March 2023

★★★★★ 5/5

Trustpilot

Recommended for property management

Natasha has been fantastic at managing our flat in Wapping for us for many years. Always quick to respond to my queries, proactive in solving problems and a pleasure to deal with. Highly recommend.

Donna · 21 October 2023

★★★★★ 5/5

Trustpilot

Great customer service

Been with Dexters since October 2023. We were shown our current property and also have had the property managed by Dominic Glover who has been superb during our entire time renting.Whenever we have had a issue or a question they have been prompt to reply and ensure its resolved. They leave us alone when things are going right and are helpful when needed.Would highly reccomend to everyone.

Ben · 19 August 2024

★★★★★ 1/5

Trustpilot

I’ve had a horrible experience living…

Handover date was 8th November and it’s getting one month. I’ve had a horrible experience living at 55 Queens Gardens, Flat 3, for the past one and a half years. Whenever we faced issues and emailed Dexters, it took them at least a week to respond, and they only addressed what they wanted. On one occasion, despite clearly stating not to come for a check, they entered our house without permission, triggering the alarm, leading to police involvement. Now, they are withholding my deposit without valid reasons, claiming water marks in the laundry machine and dishwasher, as well as wall issues from painting( We have an email from them granting permission under the landlord, but they didn’t check and said we don’t have a permit, unprofessional)- Nothing broken and bad. We have check-in and check-out pictures that show no differences, and we’ve been waiting for a response to our emails for a week now and from the handover date it’s getting one month. This has pushed us to consult with a lawyer to understand our rights. Dealing with Dexters, a large company, and specifically with Paul, the current manager, has been frustrating, especially with the constant turnover of staff over the past one and a half years (14 people in total), making communication confusing.Totally unfair! I wonder if they expect the perfect condition, considering we lived there for one and a half years. I swear it’s almost in perfect condition; you can’t see any difference in references. Additionally, we’ve heard that the reason we need to terminate the contract is because of the landlord, and Dexters finalized the deal.

Hyo · 4 December 2023

★★★★★ 5/5

Trustpilot

Prompt responses

I’ve been extremely impressed with how fast and efficient Olivia Singam (Property Manager) has been with a number of issues relating to our property.

Anu · 12 September 2026

★★★★★ 5/5

Trustpilot

Property Management

I’ve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.

Ellie · 18 September 2026