Trusted Agent profile · Barnet
★★★★★
2,120 reviews across 3 platforms
18 Central Circus, London,, NW4 3AS, Barnet, NW4 3AS
Dexters Hendon Estate Agents's office in Barnet, at 18 Central Circus, is rated 4.3 out of 5 across 2,120 reviews on three platforms, including 264 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
264
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,854
Reviews on Trustpilot
Business-wide
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
GoogleBlair Shekleton has been superb: understanding our needs, showing us properties that really meet our requirements, knowledgeable about the local market and really thoughtful. A pleasure to work with!
Dear Jay, Thank you for your kind comments regarding Blair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters property maintenance team is a nightmare
Pls avoid Dexters if you want to save yourself from harassment. I have been renting for two years with Dexters and everything has always been a nightmare. They never seem to get anything done on time , poorly communicate and has the rudest staff ever. Have heard everything from “I am doing you a favour” to “use a kettle for your bath”. As propert agents, the law needs them to put both parties interest on the table, but their attitude shows they done care. I have had to write three emails to say pls don’t say condescending things however falls on deaf ears. It’s the most unprofessional agency I have come across renting over 15 years in London.
Dear Priyam, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlways a 5 star service
Always a 5 star service. We use Dexters for all our residential properties. Nothing is too much trouble for them and they are always prompt and efficient. A big thank you to Louis and the team.
Dear Vicky, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would like to commend Connor the…
I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!
Dear EJMA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFaultless experience
I dealt with Alistair and Callum from the 93 Station Road office, as the solicitor representing the seller. They were helpful and encouraging throughout without being overbearing or forceful. Communication remained polite and friendly, and their expertise in coordinating parties and ensuring the smooth flow of the transaction was priceless.
5/5
TrustpilotLauren from Kingston
Being an overseas landlord has proven challenging but Lauren from Dexters in Kingston has been a real help. Communication has been first class and we've worked together brilliantly to make every eventuality as simple as possible. I'm truly grateful for the thorough checkout with my previous tenants which uncovered some damage to the property. Lauren sought some quotes, arranged for the damage to be repaired and we agreed a fair contribution from the outgoing tenants. Simultaneously Dexters found me new tenants to whom we can let a well maintaned property without any void periods. I'm very impressed with the service, professionalism and openness of Dexters. It's truly like working with friends rather than typical agents.
5/5
TrustpilotPetros is really working hard to make…
Petros is really working hard to make sure, if anything goes wrong, that everything is maintained and in working order. Always appreciate his hard work!
Dear Shane, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotI HIGHLY RECOMMEND AVOIDING THEM AT ALM COSTS. Especially Dexters, Putney
Terrible experience- do not use them even if it’s your house of dreams. Provided incorrect information - that got me stuck in a contract It’s taken 3 months so far to get response about a termination - there’s no clear process, no clear information on what’s pending - and I’m now left guessing , hoping they will reply after already moving countries I HIGHLY RECOMMEND AVOIDING THEM AT ALM COSTS Especially Dexters, Putney
Dear Abby, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotSupportive
Toby was really helpful with supporting us through the early part of our purchase of our property. He was incredibly informative, kept us up to date with any changes/information and was always available when we needed help. Alistair supported us towards the end of the process. Alistair has been brilliant!! He has responded to every query quickly, ensured everyone knows exactly what is happening and has been really supportive when there was a slight delay towards the end - he has made the process a lot less stressful!
5/5
TrustpilotCaroline France was fantastic from…
Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.
Dear H, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMy recent experience with Dexters…helpful property manager Donalina Gargrupe
My recent experience with Dexters Property Management in Kingston is good, in particular I find that Donalina Gargrupe has communicated well, sorting out minor snagging issues for my tenants at a reasonable fee while keeping me well informed. I appreciate her attention to detail and balanced approach. She is also negotiating with the council on my behalf on matters for which they have responsibility - not always an easy task!It is vital as a landlord to be able to trust the agents managing your property.
5/5
TrustpilotA first-class service
Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!
Dear David, Thank you for taking the time to leave a wonderful 5* Google review. Steven will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAppalling estate agent, unprofessional and unhelpful
We let our old family home through Dexters in Streatham Hill in October 2019. We dealt with Tatiana, an agent who is still with the company in some capacity, according to the manager of that branch. The tenants they found were professional scammers, and proper due diligence would have discovered that they had taken out cases against previous landlords. As it was, they asked for extra time to pay the deposit (which we agreed), and when they moved in, asked to paint the house white (which we refused, but they did anyway). They also brought in a dog, which was explicitly not allowed in the tenancy agreement.There was a small leak from the bathroom which we fixed, but that set off a string of spurious complaints about the condition of the hosue, which Dexters had vetted and approved before letting. After we visited the house and refused to repair something that wasn't broken, the tenants gave notice, and in February 2020, left the house without allowing us to visit to check the condiiton of the property. They walked away with a 43 inch plasma TV, and damage to the house. They then had the cheek to take out a money claim which we settled in order to avoid litigation and further expense. They accepted less than a third of what they were claiming, showing that the claim was indeed spurious.Throughout all this, Dexters and Tatiana in particular, were useless and unsupportive, apart from an occasional email to tell the tenants they could not do any unauthorised painting. We firmly believe that Tatiana and the branch were not at all bothered about the calibre of tenants they brought in and did not carry out the requisite checks. They did, at least, accept that we should not have to pay them more than £6000 in charges, which they were claiming for having found the tenants. As a result of COVID, the house remained empty until August 2020, so we lost more than £15,000 in rent.The new manager had the gall to ask if we would be interested in letting through them again. When I queried whether they had kept a complete record of the previous tenants, including a check-out process, so I could sort out the council tax owed by the tenants, she said they had not. So I cannot prove to the local authority that I am not liable for council tax for the period the tenants were in the house, since the leaving date is not recorded.All in all, this was a traumatic and annoying experience for us and we would strongly recommend you stay away from Dexters at all costs. They are unprofessional and not all helpful. We have only just finished dealing with all the fallout, and still have to get them to write to the local authority about the date the tenants moved out.
1/5
TrustpilotUNPROFESSIONAL PEOPLE
We like to mention how disappointed was the experience with Dexter, this is the first time in years of tenancy that we have experienced such a lack of professionalism and transparency from an estate agency.On Friday 9th we expressed our interest in a flat, we waited 3 days to have confirmation that the offer was accepted from the landlord, THREE, we finally received a confirmation from the estate agent after three days saying that the offer was accepted so we paid the holding deposit in order to BLOCK THE FLAT, paying the holding deposit means:"Once you have paid the holding deposit, the tenancy is assumed to be agreed subject to referencing. The landlord should not proceed with other tenants, and must not accept any other holding deposits or offers"We then received a call few hours later the holding deposit was taken where the agent said over the phone: the landlord received another offer from another agency, WOULD YOU LIKE TO OFFER MORE?In my opinion the offer from the other agency should have not going through at all, second of all, if the landlord has accepted another offer, why did they even propose me to offer more? which game do they play?No serious at all, very disappoint.I strongly reccomend to avoid this agency.
Dear Miri, Thank you for providing more information so that we could locate you on our database. I am sorry to read your 1* review comments. I have passed them to our Office Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotI didn’t want to mention the exact…
I didn’t want to mention this situation again, but we are having trouble understanding what he is doing. He’s in a senior position at Dexters. There’s no valid reason to withhold our deposit due to trivial reasons. We are confident in retrieving our deposit through TDS, so we’ve asked Dexters Management to handle it. However, he hasn’t completed the application, citing technical issues with TDS. We contacted TDS and kept a record; they informed us that Dexters hasn’t finished the entire application form and then has been deleted it. We’ve faced numerous issues and delays since November 8th and still haven’t received any updates unless we reach out to him. Could you please ask the Dexters Management team at Queens Gardens to finish the application as soon as possible and provide us with a case number? I want to share the case on my public website, but it hasn’t been updated yet, and I’m getting really frustrated with this unprofessional and poor management. Please provide us with just the number of the case that he can hand over, and we can move on from this horrible nightmare situation. Don’t ask me to email the Dexters customer service team because it hasn’t helped anything, and I want the Dexters customer team to contact him and let him get back to us with just the case number so he can be free. I don’t understand why this is being so silly and unfair to our weak position now. He shouldn’t be able to handle it this way. Again, it’s super clear. We need to get back our deposit, and we have confidence in TDS. So please finish the application process and don’t say it’s getting finished within a timeline. It’s the most unfair situation I’ve ever encountered in my life! Please, Dexters. Cheers
Dear Hyo joo Lee, I am sorry to read your 1* review comments. I understand that you are already in touch with the Director of Property Management and I have passed your review to them as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotRecently left a dexters managed…
Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.
Dear Josh, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilotvery efficient and trustworthy
After years of working with different agents I can honestly say that the team at Dexters are genuinely nice people to deal with, very efficient and trustworthy.
5/5
TrustpilotDanny was so fast coming back to me
Danny was so fast coming back to me. Very clear and helpful. Best service to date
Dear Denny, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotMyra is excellent and very personable
Myra is excellent and very personable. I need confidence that my property is looked after and any issues dealt with swiftly so no issues to report to date so I recommend Myra and her team.
Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotThe sales side of Dexters is 5 star plus, in my point of view.
As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.
Dear R Ward, Thank you for your feedback. Reviews are really important to us and your feedback helps us ensure we are delivering the best service in the future. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotLily was my contact from Dexters while…
Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.
Dear Dan, Thank you for taking the time to leave a wonderful 5* Google review. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotConnor Rowan at Dexters Property…
Connor Rowan at Dexters Property Management is a reliable and professional property manager who is always responsive to our needs and goes above and beyond to ensure that we are happy and comfortable in our rental property.
Dear Kalman, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotCharlotte Aslford
As a landlord, my experience of Dexters has been very positive.
Dear Jonny, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotHighly recommended !!
The end to end service was fantastic during our recent property sale. The team at Twickenham in particular Nina were extremely professional and went above and beyond. I have used Dexter's services for the last 15 years for sales and letting and would not look anywhere else in the Twickenham area.
Dear Neil, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters Hendon Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Hendon Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.
Yes. Dexters Hendon Estate Agents won Trusted Agent in The Trusted Agent 2026 awards.
