Every review we hold for the Barking office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMatthew has gone and done it again! He has just rented out a 5th property of ours for a higher rent than we expected and to a wonderful professional tenant. Matthew continues to be a fantastic help to us and surpasses our expectations with every professional interaction we have. We will continue to use this branch specifically for Matthew’s continuous professional, knowledgeable and exemplary approach. Thank you so much for doing a great job yet again! AmazingPositiveResponsiveness, Quality, Professionalism, Value
Jessica · 22 June 2021
Agent replied · 21 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleMattew Cann is an amazing person! He does is job excellent, very quickly and efficiently. He is very optimist person and also he diserv because of his professional attitude to be on top!
Well done Matt!
Cristina Curpan
Cristina · 31 July 2019
Agent replied · 30 July 2023
Thank you for your kind words about Matthew, it is great to read that you found the service he delivered to you to be efficient. I will share this review with him and the entire branch team.
Kind Regards, Sarah
★★★★★ 5/5
GoogleVery happy with the customer service I received from the manager Drew and his team when purchasing a property. They were very reliable, available for any queries and easy to communicate with. Definitely recommend people to go here.
Roshni · 28 July 2019
Agent replied
Hi Roshni, Really great to read another 5 star review for the Barking branch of Bairstow Eves Estate Agents. Thank you so much and congratulations on the purchase of your property. Your comments will be passed on to to the team. Kind regards.
★★★★★ 5/5
GoogleMattew Cann is an amazing person! He does is job excellent, very quickly and efficiently. He is very optimist person and also he diserv because of his professional attitude to be on top!
Well done Matt!
Cristina Curpan
Cristina · 28 July 2019
Agent replied
Thank you for your kind words about Matthew, it is great to read that you found the service he delivered to you to be efficient. I will share this review with him and the entire branch team.
Kind Regards, Sarah
★★★★★ 5/5
GoogleI’m here happily to inform everyone that i found one of the best house letting agency to let a house for ourselves. The person Mr. Anh Le he was extremely nice person, with pro customer attitude. He was very helpful for choosing a suitable house and whole our process to be done in just couple of days. I am very grateful for his help for making our process successful. Thanks to Bairstow eves.PositiveProfessionalism
Sagarikareddy · 22 June 2022
Agent replied · 21 June 2024
Thank you for your faboulous 5* review. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleImpeccable services,prompt and very skilled in conversational techniques especially Robert,the agent who took care of the whole process. I recommend with the utmost confidence!
Marica · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and speedy process from Luke and Anne, who helped me secure a new place.
Jade · 11 August 2025
Agent replied · 13 April 2026
We are thrilled to hear that Luke and Anne provided you with such efficient and helpful service! We strive to make the process of securing a new place as smooth as possible. Thank you for choosing us! Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleThanks to Hasan from the Barking branch for making this an easy process
Faisal · 6 August 2023
Agent replied · 27 August 2023
Thank you for your 5* review and kind words!
★★★★★ 3/5
GoogleThe members of the barking office are professional and polite. They helped me get my rental property up to a good market standard and found me a tenant surprisingly quickly. However the tenants payments have regularly been late and I always feel like I do most of the work chasing outstanding balances. Seems the same with all estate agents, sweet at the start then they forget about you and just collect the check whilst you solve the problems
Michael · 27 August 2021
Agent replied · 27 August 2023
Hi Michael, thanks for your additional feedback. When tenants are late with payments they are sent reminders if payment isn't received for up to 7 days. Further chases are then sent after 14 and 21 days. We can't control or be responsible if tenants don't pay on time but please be assured every effort is made to remind them of their responsibilities. Graham @ Customer Relations.
★★★★★ 5/5
GoogleGood Service we received from Hasan and team in Barking
Siddiq · 29 September 2023
Agent replied · 29 October 2023
Many thanks for your glowing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLETTINGS - Matt went out of his way to help a family move in late into the evening. Very professional service. Stopped me from making a serious error. Would definitely recommend to use the Letting service of the branch.
Pran · 14 December 2017
Agent replied
Good Morning,
Thank you for taking the time to leave this excellent 5* review about Matt and our Barking Branch. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide.
Many thanks again for this feedback. Kind regards, Regan.
★★★★★ 5/5
GoogleGreat people!...Very patient and supportive staff especially Anne, she helped us get a house and was very patient throughout the whole process
Onyi · 3 September 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good all of them, the agent's Matthew is very nice 👌 had great dealings with Matthew who found us our property before it even went online! Amazing servicePositiveResponsiveness, Quality, Professionalism, Value
Gheorghe · 9 January 2021
Agent replied
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleI have been trying to contact this agent since last week. And 9/10 of tries have always been machine that answer. As someone that looking for rent, I feel so annoyed. I mean, I have super high interest in their property, but cannot even say a word to tell how I really want to rent one the properties they advertised.
NO ANSWER, NO CALL BACK, NO HOPE! So dissapointed!
Sayid · 3 October 2022
Agent replied · 30 July 2023
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSeller and buyer be aware!
If you are a seller, you will not learn of all the offers placed on the table, thus you will not necessary get the best price.
As a first time buyer with a 30% deposit, earning +50k, with mortgage approved in principle from HSBC, my offer on a property (asking price) was NOT passed onto the seller. The reason was that Bairstow Eves prefer the buyer to purchase a mortgage product through their own mortgage brokers, and thus earn further commission on the sale.....illegal under the Estate Agent Act 1979.
Bairstow Eves charges £200 for a meeting with their broker, which i declined. The property I was after actually sold for less than my offer. I went on to buy another property in the area through a professional and reasonable agent.
Sam · 5 January 2021
Agent replied
I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk.
Kind Regards, Sarah
★★★★★ 1/5
GoogleSeller and buyer be aware!
If you are a seller, you will not learn of all the offers placed on the table, thus you will not necessary get the best price.
As a first time buyer with a 30% deposit, earning +50k, with mortgage approved in principle from HSBC, my offer on a property (asking price) was NOT passed onto the seller. The reason was that Bairstow Eves prefer the buyer to purchase a mortgage product through their own mortgage brokers, and thus earn further commission on the sale.....illegal under the Estate Agent Act 1979.
Bairstow Eves charges £200 for a meeting with their broker, which i declined. The property I was after actually sold for less than my offer. I went on to buy another property in the area through a professional and reasonable agent.
Sam · 11 December 2020
Agent replied
I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk.
Kind Regards, Sarah
★★★★★ 5/5
GoogleUsing Barking Bairstow Eves Letting has been great, everything was fast and smooth. They take a lot of hassle out of the renting process.
My tenants are great and I couldn’t be happier
Rebecca · 30 July 2020
Agent replied
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
★★★★★ 5/5
GoogleThankyou so much Hasan giving as a very good experience with Bairstow and providing all help .And thanks to unmar and Anne to helping to get a good property. We are so happy to be with you guys . And giving 15/10 for sure 🥰 …
Bhagi · 22 May 2024
Agent replied · 21 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Bhagi S Nair. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOverall it was a swift experience, extremely informative, was always kept reassured and supported by the team, especially Matthew, Dennis, Salma and Anne. Really happy with them and the agency
Araf · 28 January 2021
Agent replied
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWas very much wanting to write a good review mainly due to the great work by ANH LE, who went above and beyond with his customer service and was genuinely a lovely fellow to speak to. He was knowledgeable and informative about the property we viewed, and was very accommodating in going beyond the original viewings we had Good experience with ANH Le and finally Thanks to Bairstow eves.PositiveProfessionalism
Rahulreddy · 22 June 2022
Agent replied · 21 June 2024
Thanks for your excellent 5* review and lovely comments. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleWhere do I start? HASAN at Baristow Eves has been nothing but helpful and provides you with all sorts of guidance and support when you are renting a property for the first time. I would recommend this agent to everyone. They are very helpful and professional.
10/10 Customer service.
Thank you, Hasan, Omar, and Luke.
Merisa · 29 September 2023
Agent replied · 29 October 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI was very impressed with the service I received, professional, prompt and very helpful all the way, thank you Samantha.
Debs · 30 July 2022
Agent replied · 30 July 2023
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI am absolutely disgusted with this branch and the low level of customer service which I would give no stars at all. I advise property seekers to use other agents or contact buyer directly not unless you wish to be called offensive for asking questions about a property which they are advertising but no longer have the contract. No surprise based on how rude Phyllis who called herself the manager was when I called Saturday morning to enquire about the 360 building at barking.
S · 9 March 2020
Agent replied
Thank you for taking the time to leave this feedback.
We have investigated your concerns and believe you may be referring to a different branch of ours in Barkingside. If this is the case we would appreciate you remove your review, however, I would still like to invite you to contact us via review@countrywide.co.uk to discuss any such concerns you may have.
Kind regards, Scott (Customer Relations)
★★★★★ 5/5
GoogleHasan and Anne was very helpful . They give excellent service .
Nnamdi · 1 May 2023
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.