Williams Harlow Banstead reviews

★★★★★ 5/5

Google

Williams Harlow were the estate agents for a recent house purchase. They were professional from start to finish, helping manage a swift sale (from offer to completion was two months). They were there to smooth any snags between seller and purchaser, and they did it in a friendly, professional manner, facilitating an easy purchase. Our agent was Ryan from the Banstead branch. He was knowledgeable, courteous and professional. I recommend both the agency and Ryan.

Simon · 26 September 2025

★★★★★ 5/5

Google

Our experience with Williams Harlow Banstead was exceptional from day one, they were very helpful, honest and professional. A special thank you to Steve who always made sure we were well informed, responded very quickly to emails and phone calls and made sure it was a pleasant experience throughout. Couldn't have asked for a better agent to deal with, thank you so much Williams Harlow Banstead.

Kiri · 26 March 2024

★★★★★ 5/5

Google

First class service from start to finish. The initial meeting and valuation by Andrew was informative and realistic with the process being fully explained. The property was quickly marketed and an open day arranged. The sale was dealt with by Steve and Ryan. The communication was excellent, I was kept informed of the process throughout. When issues did arise they were dealt with promptly this made for a stress free sale. Would certainly use again and would 100% recommend

Brian · 26 March 2023

★★★★★ 5/5

Google

Excellent estate agents. Agreed terms and they cracked on with the sale very quickly. After a good number of viewings, the house sold in a week and went through without incident. I was asked by a friend to recommend a Banstead agent shortly afterwards and did not hesitate to suggest Williams Harlow. My friend also sold their property very quickly and were as pleased as we were with this agent. Very happy.

Sarah · 26 September 2025

★★★★★ 5/5

Google

Absolutely brilliant Ryan went above and beyond to help us get our for ever home Very professional from start to finish Would highly recommend the whole team worked tirelessly to make it happen Many thanks mark and Karen

Mark · 26 March 2025

★★★★★ 5/5

Google

Andrew and his team looked after us from start to finish whilst being both friendly and professional👍 …

Deborah · 26 October 2025

★★★★★ 5/5

Google

Great experience, managed the process well, quick and easy. Ryan was excellent - professional and very patient! Thank you Ryan!

Lucy · 26 September 2025

★★★★★ 5/5

Google

After losing our buyer at a very late stage of the process, and having already been impressed with Ryan’s handling of our purchase, Williams Harlow literally stepped in and rescued us. They got us under offer within 2 weeks and, against all the odds, completed and into our dream home in a couple of months. I cannot recommend these agents highly enough. Professional, efficient and thoroughly nice chaps!!! Thank you Ryan and Steve.

Maureen · 26 March 2023

★★★★★ 5/5

Google

After a stressful four months trying to find a family home to rent, my wife and I were extremely grateful to cross paths with Russell from William Harlow Estate Agents. Russell was personable, kind and very professional. He took the time to understand what we were looking for and matched us with the perfect house. He was super accommodating, helping us move in quickly and ensuring we had access to the property ahead of our move date to measure up for furniture. The rental process was swift and smooth, and we would highly recommend his services. Thanks Russell!

Cam · 31 May 2022

★★★★★ 5/5

Google

I had worked with Andrew Bull many years ago in Haywards Heath, this time round was exactly the same. He provided an flawless service from start to finish, I was kept informed of everything up until handing the keys over , highly recommended.

Keith · 26 November 2025

★★★★★ 4/5

Google

We went with William’s Harlow after being unsuccessful with another agent. We were hampered by a poor market and lots of other external factors which meant it was a long process. However the team at WH were very professional, friendly and always happy to answer questions. Particular mention to Ryan and Steve who were always at the end of the phone and happy to help.

Gemma · 26 September 2025

★★★★★ 5/5

Google

Williams and Harlow Banstead were extremely helpful with our very difficult purchase. Always available and always prompt in returning calls and emails. Would have no hesitation in recommending them and Ryan in particular.

Graham · 26 March 2025

★★★★★ 5/5

Google

Too many names to mention and this really was a team effort. That said, a huge amount of hand holding was done by Ryan, this was a very emotional sale and, throughout the whole process, all of the Williams Harlow staff were professional, kind and considerate of our position. The sale went smoothly and we were kept informed at every stage, communication was outstanding. We were also offered support with additional services such as house clearance recommendations etc. I wouldn't hesitate in recommending Williams Harlow if you are looking for a reputable, professional and "human" estate agency. Thank you all.

Shareen · 26 March 2025

★★★★★ 5/5

Google

Our experience with Williams Harlow Banstead was exceptional from day one, they were very helpful, honest and professional. A special thank you to Steve who always made sure we were well informed, responded very quickly to emails and phone calls and made sure it was a pleasant experience throughout. Couldn't have asked for a better agent to deal with, thank you so much Williams Harlow Banstead.

Kiri · 22 June 2023

★★★★★ 5/5

Google

I can't thank Ryan Smith for his excellent work in helping me secure my new home. The communication was great through out the process. He made sure that all my questions were covered, and provided all the guidance, and support I needed and more. He is professional, friendly, and trustworthy. I highly recommend him!!!

Lisa · 26 March 2024

★★★★★ 5/5

Google

Ryan made things very easy with the deal and was happy to help with everything we needed. All agents very friendly and professional providing a great service. Would definitely recommend

David · 26 March 2025

★★★★★ 5/5

Google

We are very grateful to the team of professionals that helped us complete our first home, especially to Ollie who went over and beyond to accommodate all our needs. He communicated all our concerns and made every step as smooth as possible. …

Korina · 26 February 2026

★★★★★ 5/5

Google

From start to finish Williams Harlow have been professional, responsive and helpful. From the initial enquiry they were great, never pushing but always ready to respond. We had an excellent photographer, rapid response to the Rightmove etc. adverts. All of Andrew's team were ready to answer questions and keep us updated. In particular Steve Jones, who managed the sale once we had accepted an offer, put in many hours of communicating with solicitors, other agents, purchasers and vendors and without his persistence we may have taken much longer or even lost the sale. I can understand why Williams Harlow are so successful and seem to have captured the majority of the market in the Banstead area.

Steve · 31 May 2021

★★★★★ 5/5

Google

We have recently completed on our new home and wish to share our experience with Steve Jones at Williams Harlow. We are so pleased Steve was looking after the property, he was very approachable and friendly, professional, reliable and open in his approach to communication. Given we offered, exchanged and completed within the peak period of time before original stamp duty holiday window was set to close, we were so impressed that Steve was shown to be efficient, proactive and very helpful in accommodating our queries and requests, such as accessing the property prior to completion to scope/plan work. This helped take away unnecessary stress associated with purchasing a property, and in the middle of a pandemic lockdown no less! Prior to purchasing this property, we were pursuing another property with another estate agent local to Epsom/Ashtead. Due to avoidable, incredibly long delays (waiting over 2 months for solicitors to receive the contract pack for example) and a poor experience with the property/estate agent, we had to walk away from the property. The difference in our experience with WH was incredible. We would not hesitate to recommend Steve and Williams Harlow, and on the basis of the excellent service delivered by Steve, we would wish to engage him ourselves should we wish to sell in future.

Michaela · 31 May 2021

★★★★★ 5/5

Google

Ryan Smith was exceptional in helping us find our new home, and in doing so went above and beyond. He was friendly, professional and honest. He quickly followed up anything he said he was going to do. We felt we could ask him anything. We highly recommend Ryan and his team.

Dora · 26 March 2024

★★★★★ 5/5

Google

Ryan and the team went above and beyond to help the process of selling our property run as smoothly as possible. Brilliant service, thank you

Suzanne · 26 March 2025

★★★★★ 5/5

Google

Williams Harlow Banstead were by far the most responsive and successful local estate agents in helping me with my property search resulting in a successful sale for them and a positive purchase for me. They only sent me properties that fitted my requirements in terms of budget and location. During viewings Steve and Barry were able to contribute ideas and suggestions regarding layout and work needed to a property so it could accommodate my family's needs. These factors reduced the time and stress that often accompanies property searches/viewings. Good communication with me and the agents who were selling my property was also provided in a timely manner. Thank you Steve and Barry : )

Joanna · 26 March 2024

★★★★★ 1/5

Google

I called them right after the property was advertised for renting to arrange a viewing. They said the tenant is only available on Thursdays between 3pm and 4 pm (so strict!), and they said they will call me if the tenant is ready for next week. They didn't call me again! I left a message for them, twice, but they didn't call. Two days after my first call, I went to the property to see the area around the property, guess what I saw! The estate agent was showing the property to other viewers! I was shocked, I called them again and left a message, but guess what again! No reply. I found this very unprofessional. I will remember this name "Williams Harlow", to not to look at their properties again, Update: in their reply, they missed the fact that the tenant was only available on Thursdays but they had viewings on Saturday! How is that possible? They should answer.NegativeResponsiveness, Quality, Professionalism

Hossein · 26 August 2020

★★★★★ 5/5

Google

)We chose Williams Harlow because of their professional approach and presentation. They were honest about their valuation and produced a marketing leaflet that showed off the house to its full potential. After a slow start due to Brexit we had a glut of viewings that resulted in two offers one of which was the asking price. Despite also suffering a delay with Covid 19 the team worked tirelessly throughout the lockdown and kept our stress levels down to the minimum. We'd like to thank Barry Hinton especially and thoroughly recommend him and Williams Harlow to any prospective clients.PositiveResponsiveness, Professionalism

Laurence · 26 August 2020