Williams Harlow Banstead reviews

★★★★★ 5/5

Google

Absolutely brilliant Ryan went above and beyond to help us get our for ever home Very professional from start to finish Would highly recommend the whole team worked tirelessly to make it happen Many thanks mark and Karen

Mark · 12 October 2025

★★★★★ 5/5

Google

We just bought our very first house through Williams Harlow, and Steve Jones was our go-to guy. Steve was absolutely fantastic to work with, and we couldn't have asked for a better real estate agent. Though the process took a while due to other houses in the chain, Steve's down-to-earth attitude, clear communication, and regular updates kept us going strong. Honestly, without him, we might have thrown in the towel halfway through! We'd recommend him/Williams Harlow 100% to anyone!

Shilps · 18 March 2024

★★★★★ 5/5

Google

Having just completed the sale of my mother's property I am writing to recommend Williams Harlow. Initially it was Andrew Bull who valued the property. I had dealt with him in the past and knew that he had an indepth knowledge of the area and the market. He noticed aspects of the property that other agents who valued the property did not mention. He was keen for the photos to be taken quickly whilst there was a period of dry sunny weather. When the photographer came he took photos of the rear of the house and garden that were basked in sunshine and then came back a few hours later to take photos of the front of the house which was then in the sun. I was very impressed with the quality of the sales brochure and I am sure this contributed to the number of viewings. The actual management of the sale was dealt with by Oliver (Ollie) Forsyth. I found him to be very efficient and professional but also approachable and kind. It was a difficult time as my mother is very poorly and we needed to arrange a simultaneous exchange and completion because of this. Ollie worked really hard to try to get the sale through as quickly as possible and throughout he kept me informed at the same time as always asking how I was. This was greatly appreciated.

Lesley · 16 November 2025

★★★★★ 5/5

Google

We have been incredibly pleased with the service provided by Williams Harlow. After not moving for some 25 years, Ryan guided us through the entire process. We could not have asked for a better Estate Agent. Thank you again!

Paul · 12 September 2026

★★★★★ 1/5

Trustpilot

Dreadful experience

I have recently sold my house through Williams Harlow and would NOT recommend them. They were complacent, misogynistic, unprofessional and quite frankly rude at times. My experience of them spanned over 9 months of trying to sell and in that time I came across more issues than I can write in a review and 2 extremely arrogant men who were always defensive even when clearly in the wrong. Thankfully I have now sold the house (mainly due to the support from another estate agent in the chain) and would not recommend Williams Harlow to sell anything of mine again. Not a good experience at all.

Jake · 5 July 2026

★★★★★ 5/5

Google

Too many names to mention and this really was a team effort. That said, a huge amount of hand holding was done by Ryan, this was a very emotional sale and, throughout the whole process, all of the Williams Harlow staff were professional, kind and considerate of our position. The sale went smoothly and we were kept informed at every stage, communication was outstanding. We were also offered support with additional services such as house clearance recommendations etc. I wouldn't hesitate in recommending Williams Harlow if you are looking for a reputable, professional and "human" estate agency. Thank you all.

Shareen · 12 October 2025

★★★★★ 5/5

Google

We bought our new home through Williams Harlow and Ryan Smith was very helpful and professional in letting us in for viewings and responding to any questions. I would recommend them.

Tracey · 16 October 2025

★★★★★ 5/5

Google

We are very grateful to the team of professionals that helped us complete our first home, especially to Ollie who went over and beyond to accommodate all our needs. He communicated all our concerns and made every step as smooth as possible. He would constantly keep us updated, he was honest and attentive and that made the process even more seamless and efficient. Thank you!

Korina · 16 February 2026

★★★★★ 5/5

Google

When speaking to Oliver on the phone, I had quite a few questions and he was so helpful with answering them all, felt like he went above and beyond to help me, would highly recommend ☺️☺️

Grace · 12 September 2026

★★★★★ 5/5

Google

Ollie was brilliant - he made the buying process as smooth as possible!

Sophie · 16 March 2026

★★★★★ 5/5

Google

I have never had such a speedy, trouble-free house sale in 40 years of property ownership. Andrew visited the property on the Monday for a market appraisal and we agreed on a price, which was higher than I anticipated. We arranged to meet back at the property on the Friday, it could have been sooner but this was the earliest I could be there. I met Steven, along with the photographer and the EPC Consultant, and the house was on the market the next Monday, one week after our first meeting. The description and photography were spot on. Barry conducted a viewing that evening, and the house was under offer by 9am the very next morning! Astonishingly, this was three weeks ago yesterday, and we exchanged contracts today! There was a chain, I had a holiday, yet this was still accomplished. Every member of staff and the Director I had involvement with, conducted themselves, and the transaction, with the utmost professionalism. I am more than impressed.

Russell · 21 August 2023

★★★★★ 5/5

Google

We received a very professional supportive service from Williams Harlow in purchasing our new home. There was great communication and updates throughout. I would highly recommend Williams Harlow

Amanda · 16 October 2025

★★★★★ 5/5

Google

We have received excellent personal service whilst purchasing through William Harlow in Banstead. Ryan Smith went out of his way to assist us whilst respecting his clients instructions.

Tony · 16 October 2025

★★★★★ 5/5

Google

Williams Harlow were the estate agents for a recent house purchase. They were professional from start to finish, helping manage a swift sale (from offer to completion was two months). They were there to smooth any snags between seller and purchaser, and they did it in a friendly, professional manner, facilitating an easy purchase. Our agent was Ryan from the Banstead branch. He was knowledgeable, courteous and professional. I recommend both the agency and Ryan.

Simon · 16 October 2025

★★★★★ 1/5

Google

I’m surprised at the many positive reviews of Williams Harlow in Banstead. We did not have a good experience. We had our apartment for sale with them for 2.5 years and it never sold. We’ve changed estate agents now, so I can edit this comment later to add how that proceeds. Most frustrating was not getting feedback after viewings. I understand some viewers don’t give feedback, but this should be communicated to us. Feedback we were given was completely unhelpful, for example, “They wanted a garden” or “two parking spaces”. Obviously we can’t do anything with that. There was an incidence where a viewing had been arranged for early evening. We were sat in our car waiting for an agent and we saw the clients arrive but no agent turned up. My husband spoke with them and they said they were expecting **** to meet them and show them the property. We were also expecting **** to turn up- both my husband and I had spoke to him on the phone. When we rang him, he said WE were meant to show them around (my husband and I). It seems he had forgotten to turn up and then lied to us, the only other explanation is he had miscommunicated with three adults which seems unlikely. We also had the frustration of getting asked by agents after viewings things like “Just checking, are you allowed pets”? We had been with them for over two years and they still didn’t know this.. also it is a leasehold so pets aren’t allowed, which they should know. This led to viewings that were a waste of our time- we have a toddler and getting the property viewing ready is a lot of work. Speaking to other estate agents, it seems we were just forgotten about and not prioritised. They could have put us as a premium listing, for example. The best part of our experience was the photographer who took excellent photos. Maybe if you have an apartment, this is not the estate agents to go with.

Stephanie · 17 June 2023

★★★★★ 5/5

Google

We've recently moved house after finding our dream home with Williams Harlow Estate Agents. From first contact with them after seeing the house on Rightmove to collecting the keys when we completed, we've been really impressed. They really considered our needs as well as our vendors and were very responsive with any communications, either with us, our vendors and all the solicitors involved. Highly recommend this estate agent, who really helped to make our move much less stressful than we expected! A particular thank you to Steve who dealt with our move.

Amanda · 17 June 2023

★★★★★ 5/5

Google

After an aborted sale on my parents-in-law's house last year we immediately moved to Williams Harlow to start the process again. In fact it soon became apparent that we should have gone with them in the first place! Steve and his team were great from the start - always straight talking, informative, easily contactable & very professional. I would therefore not hesitate to encourage anyone to use them for their home move if they want to get it sold and to be confident that WH will get the job done well.

Tasha · 17 June 2023

★★★★★ 5/5

Google

From the moment we stepped into the agency, we were impressed with the professionalism and friendliness of the staff. Russell, in particular, stood out with his expert knowledge of the local market and his ability to listen to our requirements and match us with the perfect property. Russell went above and beyond to ensure that the entire process was as smooth and stress-free as possible. He was always available to answer any questions we had, and his prompt and clear communication made the process effortless. His attention to detail was exceptional, and he made sure that everything was in order before we signed the contract. The property itself was everything we had hoped for and more. Williams Harlow Banstead Estate Agents clearly take pride in the quality of properties they offer, and we were impressed with the standard of maintenance and cleanliness of the property. Overall, we were extremely impressed with Williams Harlow Banstead Estate Agents and would highly recommend them to anyone looking for a professional and friendly agency. Russell's expertise and exceptional customer service made all the difference, and we are thrilled to have found our dream home with their help. Thank you, Williams Harlow Banstead Estate Agents and Russell, for making our move such a positive experience! You deserve ⭐️⭐️⭐️⭐️⭐️⭐️

Mirolyub · 17 June 2023

★★★★★ 5/5

Google

First class service from start to finish. The initial meeting and valuation by Andrew was informative and realistic with the process being fully explained. The property was quickly marketed and an open day arranged. The sale was dealt with by Steve and Ryan. The communication was excellent, I was kept informed of the process throughout. When issues did arise they were dealt with promptly this made for a stress free sale. Would certainly use again and would 100% recommend

Brian · 17 June 2023

★★★★★ 5/5

Google

Excellent estate agents. Agreed terms and they cracked on with the sale very quickly. After a good number of viewings, the house sold in a week and went through without incident. I was asked by a friend to recommend a Banstead agent shortly afterwards and did not hesitate to suggest Williams Harlow. My friend also sold their property very quickly and were as pleased as we were with this agent. Very happy.

Sarah · 16 October 2025

★★★★★ 5/5

Google

Barry Hinton is a legend, the most professional agent I have come across. He assisted us way beyond the normal. He just has it, whatever IT maybe. Could not be more satisfied with his approach to us. Andrew Bull this agent is worth every penny and I'm sure you know this already. For anyone wishing to sell or purchase properties Barry at a williams Harlow in Banstead is your man.

Geoff · 20 October 2023

★★★★★ 5/5

Google

Great experience, managed the process well, quick and easy. Ryan was excellent - professional and very patient! Thank you Ryan!

Lucy · 16 October 2025

★★★★★ 5/5

Google

After losing our buyer at a very late stage of the process, and having already been impressed with Ryan’s handling of our purchase, Williams Harlow literally stepped in and rescued us. They got us under offer within 2 weeks and, against all the odds, completed and into our dream home in a couple of months. I cannot recommend these agents highly enough. Professional, efficient and thoroughly nice chaps!!! Thank you Ryan and Steve.

Maureen · 17 June 2023

★★★★★ 5/5

Google

It was a pleasure dealing with your company and staff, and we were vey satisfied with the service you provided us with, many thanks

Matt · 12 September 2026