Cubitt and West Banstead reviews

★★★★★ 5/5

Google

We had a great experience with Cubitt and West in Banstead. They were really prompt with getting back to us when we had queries and were great at keeping us updated with emails. Special shout out to Holly who in particular gave amazing customer service as we needed to access the property a number of times with builders prior to purchase. Holly was extremely professional, friendly and definitely went the extra mile to accommodate us. Would highly recommend.

Claire · 14 April 2024

★★★★★ 5/5

Google

Very friendly service from the team at Banstead, particularly Fran who conducted our viewings.

Tony · 2 April 2026

★★★★★ 5/5

Google

A Remarkable Advisor Who Turned Dreams into Reality. I had the absolute pleasure of working with Adelajda during my search for a new property as a first time buyer, and I am beyond thrilled with the results. Adelajda's dedication, expertise, and unwavering commitment to helping her clients find their perfect home truly sets her apart. From the very first day of our property visit, Adelajda's friendly and approachable demeanor put me at ease. She took the time to listen to my preferences and needs, and rather than simply showing me options within my initial budget, she went above and beyond to present a property that I had never imagined myself in. Her keen eye for detail and her deep understanding of the market allowed her to identify a gem that perfectly suited my taste and requirements. What struck me most about Adelajda was her genuine enthusiasm for her work. She was not just focused on closing a deal, but on ensuring that I made a decision I would be happy with for years to come. Her professional guidance and insights were invaluable throughout the entire process. She patiently answered all my questions and provided me with the information I needed to make an informed choice. Adelajda's ability to think outside the box and her deep knowledge of the real estate landscape turned what I thought was an impossible dream into a beautiful reality. Her dedication to her clients is evident not only in the care she takes during the search but also in the follow-up and support she provides even after the deal is done. To say that Adelajda is a true gem in the world of real estate, and her company is undoubtedly fortunate to have her as a part of their team. Thank you, Adelajda and Banstead Cubit & west team for making this journey an unforgettable one. Wishing you continued success and looking forward to recommending you to all my friends and family without hesitation. You are, without a doubt, the best Estate agent team, I have ever had the pleasure of working with.

Deepa · 17 September 2023

★★★★★ 5/5

Google

We had an exceptional experience with Lauren and her team during our property purchase. From start to finish, their support went above and beyond in every aspect. Lauren beautifully facilitated communication between solicitors, vendor, and ourselves, always proactively seeking solutions and ensuring the entire process moved as smoothly as possible. Their responsiveness and attention to detail were truly unique and made a typically stressful process incredibly straightforward. We highly recommend Lauren and her outstanding team to anyone looking for an excellent estate agent.

Mahyar · 19 March 2025

★★★★★ 5/5

Google

A quick, smooth and seamless sale! Lauren, Natasha, Fran and the rest of the team went all in on our sale and work tirelessly to get us sold. We had an offer in the first 3 months of listing and it was 22 days from instructing solicitors to exchanging! Couldn’t have asked for anything more from these guys!

Clare · 16 March 2026

★★★★★ 5/5

Google

A huge thank you to Alison at Cubitt & West Banstead. Alison was amazing from start to finish and made our whole experience so much easier. As first time buyers, myself and my partner had very little knowledge on purchasing a property - Alison helped us through every stage of the purchase and couldn't have been more helpful if she tried. Massive thank you Alison and the team, we are extremely grateful and very happy in our new home!! x

Amy · 14 June 2023

★★★★★ 5/5

Google

Unbelievable service from Scott and the team in Banstead, they where incredibly efficient and kept us informed the whole way through, we also used their recommend Lawyers and we found the whole experience faultless, form putting our property on the market to sale was so quick one of their quickest I believe!! Thank you again to the team Zara

Zara · 14 May 2024

★★★★★ 5/5

Google

We used Cubitt & West to sell my house in Banstead. They gave us very good advice on how to market the house and achieve a fair price. We were amazed at the number of viewings we had and our neighbours at the time were surprised at how quickly it sold. After our house was under offer we were kept informed of progress along the chain by regular emails from Lauren. I am very pleased that we used Cubitt & West for our sale and would like to thank Lauren and Allison for all of their help and support.PositiveResponsiveness, Professionalism

Michael · 25 October 2022

★★★★★ 5/5

Google

We cannot thank Lauren enough for all of the help that we received for the sale of our flat. She also went above and beyond to assist with the purchase of our new house. The whole process would have been a nightmare without her and all the extra effort she put in to get us over the line, even calling on her day off the ensure it had all gone through. We are so grateful to her and her team for all their support and would definitely recommend them. Jo and Grant 🙂PositiveResponsiveness, Quality, Professionalism, Value

Joanne · 14 June 2022

★★★★★ 5/5

Google

Cubitt and West were the obvious choice to sell our House in Lower Kingswood, as that's who we purchased through, 10 years previously… Their Team worked well to ensure we got the best exposure to potential buyers by previewing our home via a video to buyers already on their 'books' and marketing us appropriately on Rightmove. We had an Open day booked for a particular Saturday but had 9 viewings booked in before it even hit the market officially. Within those initial viewings, our Buyers made us an above price offer on condition that we cancelled the upcoming Open House event. Everything about this situation was talked through with us in respect of which way it could go if we decided to accept before others had looked round our property. In effect, we sold within 3 days... Lauren, Alison, Kian and all involved kept us up to date with every milestone and it was the right decision as with some minor hiccups (resulting from our Buyers' late Survey), we received our full asking price anyway. The Fees didn't overly concern us in comparison to other agents; there's not much in it when you're buying and selling substantial properties in this area. It was great to have a local agent with great local knowledge and track record of buying and selling in the areas we were looking at. I would recommend Cubitt and West to anyone considering selling their Property with Banstead Branch. Thank you. Regards, Debbie and Paul

Deborah · 14 June 2022

★★★★★ 5/5

Google

We have just purchased a flat through Cubitt & West. Lauren was absolutely amazing, from start to finish. She went over and above for us, even chasing updates on her day off. I couldn’t have asked any more from her. She made a very stressful process, less stressful. For first time buyers we didn’t have much idea about property, but she answered all of our questions very quickly. Could not rate her highly enough. Also Allison was amazing on the day, she was very friendly and chased up all our last minute problems. Thankyou so much!!PositiveResponsiveness, Professionalism

Stevie · 14 June 2022

★★★★★ 5/5

Google

We moved to our property earlier this year and it was by no means an easy sale due to covid and our fair share of sales falling through. Lauren was incredible throughout and kept things moving, kept us informed and fought our corner when needed. We will be forever grateful to her for her professional approach and because of it we have just finished renovating our dream home. Thank you so much all involved you really were incredible and we would have no hesitation is using you again. Hannah and Adam

Hannah · 14 June 2022

★★★★★ 5/5

Google

Where to start...we had advertised our flat with a small local agent, expecting a more personalised service and great local knowledge. The lure of a reasonably low fee was also a big deciding factor. Unfortunately this didn't work out for us at all and we were left feeling completely frustrated and disappointed. We made the decision to change agents and this is where Lauren and her team at Cubitt & West Banstead came in. What a completely different experience! Lauren was absolutely fantastic from the very first meeting, with everything explained clearly and confidently. We knew exactly where we stood from day one, what they could do for us, how it would be done and how they would keep us updated and informed along the way (something that meant a lot to us following our previous experience). Did this all come at a higher price? Yes it did, but I can honestly say it was worth every penny. We had a niche property which only appealed to a small segment of the market, but Lauren and her team worked tirelessly to get the property sold for us. We had a spanner thrown in the works when our first buyer pulled out at a late stage, but the team were quick to reassure us and get things moving on the marketing front again, putting in even more work than before, knowing that we had some time constraints we were working with. Communication was the key, we always felt as though we knew exactly what was happening every step of the way. From weekly 'check-in' phone calls, to marketing reports, to reassuring replies to my late-night freak-out emails, the team were always there to help and advise, and we could never have got through this process without them. I cannot speak highly enough of these guys, especially Lauren and Alison who were absolute superstars, and would have no hesitation in recommending them to anyone who wants a supportive, motivated and friendly team to handle a property sale. All the best to Lauren and the rest of the team, we can't thank you enough!

Joe · 14 June 2022

★★★★★ 5/5

Google

We’d like to thank Esme, Lauren and Alison at Cubitt & West, Banstead for the fantastic support and service that they provided for us throughout our house purchasing experience. They were always there to answer our questions wether they be big or small and guided us through the whole process. It was so nice to know that there was always somebody knowledgeable on the other end of the phone and calls/emails were always answered promptly. We would thoroughly recommend these ladies to anybody wishing to purchase a new home. It was such a pleasure to work with them. Thank you, ladies Barry & Lisa xx

Lisa · 14 June 2022

★★★★★ 5/5

Google

My husband and I are currently house hunting and have recently reviewed a number of houses and I have to say cubit and west Banstead have been one of the best agents we have dealt with so far. They are professional and responsive, but Esme who is one of the sales advisor has shown us few properties, has be absolutely brilliant. She is personable, she knows her stuff about the houses she is showing you overall excellent! Thanks Esme hope to see you again for our continued search for a new home. Laura and Matt.PositiveResponsiveness, Professionalism

Laura · 14 June 2022

★★★★★ 5/5

Google

I can say with confidence now that of all the agencies I have dealt with so far, Cubitt & West, Banstead is far the best. They were very supportive in helping us through every aspect of the house buying process. They provided an efficient service and acted competently throughout to ensure we buy our first house fast and sans possible delays. Their team (particularly Alison and Lauren) went out of their way to make our home-buying experience easier. They kept us informed all the time, whilst responding immediately to our queries and requests. Alison and Lauren were incredibly professional, friendly and compassionate about our difficult family circumstances. We will certainly use the service from Cubitt & West again in the future.

Hanna · 14 June 2022

★★★★★ 5/5

Google

We just used Cubbit and West, (Banstead) to sell our house and they were brilliant. Lauren Eagles the branch manager was very helpful & professional from start to finish. Communication from the whole team of Kian, Alison, Sue & Lindy was excellent and they all worked very hard to get us our buyer with in weeks and continued this during the final stages of the sale. Very happy with the service we received and would highly recommend.

Chris · 14 June 2022

★★★★★ 5/5

Google

Moving house is never straightforward, but I must give credit and thanks to Lauren and Natasha for their help and support in the sale of my property. Whilst we faced a number of challenges, their professional yet personal service and friendly manner made the whole process much easier. Nothing was ever too much trouble and it was evident that they worked extremely hard on my behalf, keeping me appraised of the situation throughout. The rapport we developed was fantastic and it felt like we were really working together as a team (not something I have experienced with other agents). I would thoroughly recommend using this estate agents.PositiveResponsiveness, Quality, Professionalism, Value

Louisa · 25 October 2021

★★★★★ 5/5

Google

I bought a house through Cubitt & West Banstead office. I was really impressed with the precautions that Natasha P took during the pandemic to safeguard both me and the sellers. Natasha as well as Lauren E were absolutely superb in keeping me up to date with my purchase. Not only did they help me secure a fair price on the property that both I and the sellers were happy with but they also chased any outstanding paper work from both sides solicitors to ensure that the completion was on track. What also impresses me is the prompt call backs when there were urgent queries as well. My last piece is that I have worked in this industry a long time ago and I know the difference from a bad estate agent from a good one. I can tell you that Lauren and the team are testament to what excellent Estate Agents in the industry should be like and how to maintain consistent & highest of quality of work. Well done Lauren & Natasha and everyone else that I spoke to in the office!PositiveResponsiveness, Quality, Professionalism

Idris · 18 June 2021

★★★★★ 5/5

Google

Cubitt and West Banstead were fantastic from start to finish for the purchase of our new home. As first time buyers having a fantastic sales progressor like Lauren on hand to help us get to grips with how to make the process more smooth allowed us to complete within 3 months! Thank you so much Cubitt & West Banstead team! Your fantastic 😊

Callum · 14 June 2023

★★★★★ 5/5

Google

We moved to Cubitt & West after dealing with a very difficult estate agent regarding the sale of my late brothers house. Oliver in particular as well as other members of the team were professional, very enthusiastic with their communication in keeping us up to date, showed enthusiasm and care in selling the property and we had a very quick, smooth sale. I highly recommend using Cubitt & West

Jo · 2 April 2026

★★★★★ 5/5

Google

I recently used the Banstead branch to sell my home and couldn’t be happier with the service, especially from Lauren and Natasha. From the very start, they asked about my expectations and what I wanted before even talking about the sale …

Vithushiyaa · 16 February 2026

★★★★★ 5/5

Google

I have had the pleasure of working with Kurran and Allison at the cubitt and west Sutton branch. I have just completed on my sale which they sold for us before we had even launched online by contacting their list of motivated buyers before our launch. Even with the Covid pandemic amongst us they were very responsive and were always on hand to help when needed. I would highly recommend Cubitt & West to anyone buying or Selling and I now look forward to Kurran and the team Selling my next property!PositiveResponsiveness, Quality, Professionalism, Value

John · 25 October 2020

★★★★★ 5/5

Google

Cubitt & West Banstead did what all the other estate agents could not. Honestly I am amazed at the difference in quality of estate agents. How can one agent get no viewing in a 12 week period, another agent two, yet Cubit & West had them lined up ready to go? And there were no time-wasters. These were genuine, funded buyers. Cubitt & West sold our property (and incidentally were the ones who organised our on-going property!) in a matter of weeks.

Jon · 14 June 2020