5/5
GoogleResponsive and efficient
Agent replied · 19 December 2024
Many thanks Sara for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · Banbury, Oxfordshire
Verified
Bairstow Eves Banbury reviews
★★★★★
167 reviews across 1 platform
25a High Street, Banbury, Oxfordshire, OX16 5EG
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Banbury, Oxfordshire, at 25a High Street, is rated 4.4 out of 5 across 167 reviews on 1 platform, including 167 Google reviews rated 4.4.
Reviews
Every review we hold for the Banbury office, from every platform, shown as written. First names only.
Google1/5
GoogleNo Star - This company is useless!! Awful Service!! from the lettings department to the sales department. DONT USE THEM - you will end up chasing them for everything. Communication is very bad. They don’t email you or call you back. I wouldn’t recommend them they need training on customer services with immediate effect.
Agent replied
Good afternoon, Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleI have had the pleasure of working with Rebecca and she was always very friendly and helpful.
Agent replied · 5 June 2024
Monika Bilverstone thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmber at Bairstow Eves has made the process of buying a house fun! She has shared in my excitement, supported when I have been worried and celebrated when things have gone well and I am a buyer not selling my house with them! 100% recommended!
Agent replied
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey did a fantastic job of selling my home. lovely team to work with .sold my place within three weeks.
5/5
GoogleExcellent job from Shay and Chad at Banbury BairstoveEves. Both of them handled and stayed on top of our sale from start to finish. Promptly replied to any questions. Very professional. Well done.
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFrom the moment I walked into the office the team were welcoming and helpful. Nothing was too much trouble. Would not hesitate to recommend them.
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSuch a lovely group of staff was served by a girl called peri she was so helpful, gave me the best advice and helped me find my amazing property. thank you so much for your help would definitely recommend any one who is looking for a house
Agent replied
Hi Syan, thank you for your 5* review. All the best, Mike.
1/5
GoogleSpoke to someone who had the poorest grasp of the English language and was a disaster to communicate my needs with as to a potential purchase. I had to keep repeating myself which didn't instill me with confidence so have decided to close my interest.
Agent replied
Hi Jaspal, I am sorry that you felt the need to leave such a comment. Should you wish to discuss any concern further; please contact us via review@countrywide.co.uk. Regards, Scott (Customer Relations)
5/5
GoogleThank you so much Bairstow Eves and Nelli one who helped us lot... Your are so kind and thank you for everything you 👍 …
Agent replied · 30 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible estate agents. The tenancy started with a walk around where some issues were pointed out. None of them were fixed throughout the year and when we complained several times that a back door was still not fixed since the start and …
Agent replied
Hi Gwyneth, I'm truly sorry to hear of the issues you encountered. This certainly does not sound like the service we expect our customers to be receiving! Please can you contact us so we can investigate where it all went wrong? Many thanks, Countrywide. customercare@countrywide.co.uk
5/5
GoogleThis was our first house buy. Bairstows Eves, but more specifically our property consultant (Nelli) was extremely helpful and professional throughout the process. Nelli provided all the support we needed and went out of her way to answer …
Agent replied
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Nelli and everyone involved at Bairstow Eves in the Banbury branch. Kind regards, Sarah.
5/5
GoogleVery professional and efficient services. Nelli in particular helped us secure the property we wanted.
Agent replied · 30 July 2023
Thank you Joshua for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
1/5
GoogleThe details posted were clearly inaccurate but they argued the toss, told me I was rude and put down the phone....I know that no-one likes a know-all but sometimes it pays to accept criticism
Agent replied
Hi Jenny, Please do contact us at review@countrywide.co.uk if you wish to discuss further the concerns you have raised. Kind regards,
5/5
GoogleExcellent service. Oliver Heywood sold my house on first viewing for the full asking price.....what a star! Can't thank him enough.
Agent replied · 30 July 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic Services. Nellie got my house sold on the first viewing. She followed up and ensured that the process went smooth and seamless. I will not hesitate to sell my future properties using Bairstow Eves.
Agent replied
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
GoogleThe best agency 👌ever ,with the best employees. …
Agent replied · 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleStay away, Ignoring you all the time with any query you do. Poor customer service.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 5 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service by Nelli. She was always helpful and available when we need her. She was attentive and helped us with all requestes. Many thanks. High recomended. All the best.
Agent replied
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
1/5
GoogleStay away, Ignoring you all the time with any query you do. Poor customer service.
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe got our house valued by Jason and couldn’t be more impressed with how professional and knowledgeable he was. Would highly recommendPositiveProfessionalism
Agent replied · 7 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
Googlegood and Helpful service provided by Nell. always available when need it. good relevant information about properties. high recommended thank you for all your help support and advice.
Agent replied
Really lovely to read another 5* review. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
1/5
GoogleTerrible. Three phone calls and a webchat/email and absolutely nothing. No response, no interrest...it's unbelievable. Can we not give less than 1 star?
Agent replied
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
5/5
GoogleI have just purchased a property through Bairstow Eves and found Nelli very helpful and friendly - nothing was too much trouble. Excellent customer service.
Agent replied
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bairstow Eves Banbury
How many reviews does Bairstow Eves Banbury have?
Bairstow Eves's Banbury office has 167 reviews across 1 platform: 167 on Google.
What is Bairstow Eves Banbury's rating?
Bairstow Eves Banbury is rated 4.4 out of 5 across all 167 reviews, and 4.4 out of 5 on Google from 167 reviews.
Where is Bairstow Eves's Banbury office?
Bairstow Eves Banbury, 25a High Street, Banbury, Oxfordshire, OX16 5EG.
