Every review we hold for the Balsall Common office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently moved home with Atkinson Stilgoe where Emily was our agent.
Emily managed to book us in to the chosen properties that we wanted to view very quickly and on the only day that we were available. She ensured that when we visited the properties all COVID regulations and measures were followed and therefore we felt safe throughout. We had never rented before and did not know much about it, Emily gave us all of the information we needed and more. I communicated with Emily mainly on email and every email was responded to in a timely, polite and an informative manner. We feel that Emily made the process very easy and quick as our move date was only 1 week after our application. If Emily was ever out of the office, she made sure I had contact details for her colleagues so that they could answer any questions / queries that we may have had. Since moving in to the property Emily has set up our contents insurance, answered further questions about the appliances etc, again all very quickly and confidently. We could not recommend Emily enough, she is a credit to the business and I’m sure she will be very successful at the company.
Edward · 25 August 2021
★★★★★ 5/5
GoogleThe Lettings Team at Atkinson Stilgoe, Balsall Common are absolutely outstanding!
Mathew ensured that our every need was catered for. He was incredibly professional, compassionate, caring and helpful throughout the entire process.
He helped my elderly uncles to move home. This was no mean feat as they are not familiar with modern administrative requirements and they haven’t moved in over 50 years!
Nothing was too much trouble. They have found the perfect home and thanks to Mathew’s patience and attention to detail, everything ran smoothly !
I certainly think that Mathew deserves an award and a huge bonus.
I cannot recommend the Lettings Team highly enoughPositiveResponsiveness, Quality, Professionalism, Value
Jeanette · 25 August 2021
★★★★★ 5/5
GoogleWe would like to emphasise the professionalism of Atkinson Stilgoe team and especially Emily who acted as our negotiator. She was with us through the whole process of letting, beginning with the viewing appointment up to the contract signing and follow up correspondence. She was understanding and supportive and we felt that our case was taken with great care.
Special thanks to Matthew whose professional advice helped us take some important decisions and gave the sense of security.
To sum up, it is a company of high professional standards, offering a great range of services and treating its clients with respect. We recommend this agency with confidence. It was a really pleasant experience!PositiveResponsiveness, Quality, Professionalism
Olga · 25 August 2021
★★★★★ 5/5
GoogleFrom my first call with Emily, my experience with Atkinson Stilgoe, was of high quality. Having at first thought I'd missed out on a farmhouse property, I was so pleased to hear from Emily that she had been able to arrange a meeting at my new amazing home!! In very short time the administration and checks meant that I was able to plan my move. I had always scheduled to move between Xmas/New Year, I was very impressed that the team worked through the New Year period to ensure that my check-in was a smooth as possible. I was so impressed with the service offered that I have been back to Atkinson Stilgoe for potential future letting opportunity that I may have. Well done Emily and the team, keep the good work up. Paul F.PositiveProfessionalism
Paul · 25 August 2021
★★★★★ 5/5
GoogleExcellent service from the letting team, Abbie May and Shauna, with their help and assistance with letting my flat out.
Jane · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! Our team takes pride in providing excellent service to all our customers. We are thrilled to hear that Abbie May and Shauna were able to assist you with letting out your flat. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOur experience in purchasing a house via Atkinson Stilgoe, Balsall Common was very positive. Primarily this is a reflection of Heather’s professionalism and commitment to seeing things through from start to finish. At all times she was quick, efficient, and effective in achieving results, which, in the context of encounters with other local estate agents, was a breath of fresh air. We would strongly recommend working with her.PositiveResponsiveness, Quality, Professionalism
Nick · 25 August 2022
★★★★★ 5/5
GoogleGreat from start to finish 😊 …
Georgia · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We're thrilled to hear that your experience with us was great from start to finish. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service with plenty of communication. Thanks for your help
Mark · 16 February 2026
Agent replied · 16 April 2026
"Thank you for your kind words and feedback! We are thrilled that you had a great experience with our service and appreciate your support. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had been looking at various properties and dealing with a number of different agents over the space of a couple of months and received terrible service and responses throughout. We were close to giving up after being let down several times.
Then the lettings team from Atkinson Stilgoe contacted us and gave us a completely different opinion on agents.
From the first call from Sharon, they were 100% on the ball and were keen to work at a similar pace to what we were hoping for.
Matthew took over from there and we were viewing the property within an hour of first contact.
From that point it took a mere 2 days to get contracts and all other required paperwork done and complete! (Something that had taken other agents 2 weeks to manage)
Emily was also prompt and professional and nothing seemed to much effort to these guys.
We would like to thank all of you for making this happen and at the pace you did.
Matthew you're a star and had it not been for your hard work, our family wouldn't be sat in our perfect home right now.
Anybody looking to let a property, do not pass up on this company. They are a breath of fresh air and go above and beyond any expectations.
Again, thank you.
Wesley and Fiona.PositiveResponsiveness, Quality, Professionalism, Value
Wesley · 25 August 2020
★★★★★ 5/5
GoogleI just want to say thank you to Emily and Matthew from Atkinson Stilgoe at Balsall Common. I had a two bedroom flat for rental. Emily and Matthew met me on the Friday. On Saturday prospective tenants viewed the flat and by the following Monday tenants agreed to let.
The agents kept us informed at all times and were very proactive, friendly and efficient.
I would highly recommend their services.
Stephen Lewis.PositiveResponsiveness, Quality, Professionalism, Value
Cathy/stephen · 25 August 2021
★★★★★ 5/5
GoogleThis was my first letting as a landlord and Emily and Matthew were so helpful and professional. They found me a tenant quickly and helped me through all the stages of become a landlord. I would Highly recommend Atkinson Stilgoe LettingsPositiveResponsiveness, Professionalism
Alison · 25 August 2021
Agent replied · 24 August 2024
Hello, thank you so much for taking the time to provide our Balsall team with a 5-star review.
We are so happy to hear Emily, Matthew and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleMatthew and his Lettings team have just completed a very stress free and successful letting for me. Matthew is outstanding; exceptionally personable, efficient, enthusiastic and genuinely caring and truly went above and beyond for my new tenant. Matthew has the ability to remember every detail of the property, landlord and tenant making an established and long term relationship of letting via Atkinsons invaluable. You really couldn't do better than let your property with Matthew!
Rebecca · 25 August 2021
★★★★★ 5/5
GoogleMe and my partner were both first time buyers and had no idea how to go about buying a house. We were recommended Atkinson Stilgoe and got introduced to Leanne.
Leanne was incredible. She talked us through the whole buying process, and helped us every step of the way! Each meeting with her was enjoyable, and given that I am a complicated customer, (I'm half self employed/ half employed), Leanne found us the best mortgage with complete ease.
I could not recommend Leanne enough to anyone! If any of our friends are looking for a mortgage adviser, we would 100% recommend Leanne and Atkinson Stilgoe!
The · 26 August 2019
★★★★★ 5/5
TrustpilotVery professional and efficient
Thanks to Anita and the team at Balsall Common for all their help. Very professional service!
Andew · 4 June 2025
★★★★★ 5/5
GoogleWe have recently moved into a rental in Meriden and highly recommend Emily Gray from Atkinson Stilgoe at Balsall Common. She was the only agent out of many we contacted who took the time to follow up to see if we had found something suitable, and happily took us to view what she had available. We also found other members of staff in the office helpful when we called in with queries.
Lisa · 25 August 2021
★★★★★ 5/5
GoogleHigh quality service from Shauna and Abbie-Mae in the lettings team.
Barry · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your positive review! Our lettings team, led by Shauna and Abbie-Mae, strives to provide top-notch service to all our clients. We're thrilled to hear that their hard work didn't go unnoticed. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have used Atkinson Stilgoe on several occasions to rent out my property and they have been more than helpful. I would like to mention in particular Matthew Measures and Emily Gray who have both been very supportive and very professional in all their dealings with me. They kept me fully informed of every viewing and also as to the outcome of each viewing. I would highly recommend them.PositiveResponsiveness, Professionalism
Rosario · 25 August 2021
★★★★★ 1/5
GoogleWe didn't have a good experience when buying a house through Atkinson Stilgoe. They used to constantly bombard us with phone calls about getting things done which were out of our control - both me and my partner work and can't easily take phone calls during the day so it was frustrating to always see missed calls from them and voice messages basically stating something that we didn't even need to know or that wasn't relevant - they certainly wasted our time a lot. They also added much stress to what is already a stressful situation and kept threatening that the sale wouldn't complete when things were out of our hands and being dealt with by our lawyers - there was absolutely no need to make things so difficult for us. There favourite trick is to advertise a property as having 'no chain' but basically ask the sellers if they would move out and rent if need be, but if you agree to this, then get this in writing as you never know when the sellers need change... but of course Atkinson Stilgoe wouldn't care about this because they've pulled you in by this point! I couldn't recommend Anita for these reasons stated above and would certainly be looking for a different estate agent to go with when we sell our house in the future.
G · 26 August 2017
★★★★★ 5/5
GoogleI have been working Wil regarding rentals, I viewed a property that unfortunately wasn't suitable for myself and family, however Wil has been keeping in touch weekly and doing his up most to find me the perfect property. He is professional and a credit to the company. I would highly recommend
Jaynika · 25 August 2023
★★★★★ 5/5
GoogleWe have purchased our latest home with Atkinson Stilgoe.
The team were very helpful on each contact.
Summer our sales negotiator was very professional, arrived on time for viewings and was excellent communicating with the vendors solicitors.
Moving home is stressful but made easier with the support offered.
Thankyou again and would highly recommend the agency.
Nick · 17 July 2025
★★★★★ 5/5
GoogleAs first time buyers we thought the buying process would be really daunting but Leanne Tovey made sure we understood everything clearly & helped us every step of the way. We cannot thank her enough for all her help through the different stages. Leanne even checked in with us a couple of days after we completed. Thank you so much!PositiveResponsiveness, Professionalism
Emma · 25 August 2022
★★★★★ 5/5
GoogleMatthew and the letting team at Atkinson Stilgoe were incredibly helpful and professional as I looked for a new flat. They worked hard to ensure that I was informed of every step, that all my questions were answered, and that the entire letting process was as smooth as possible. I would highly recommend Matthew and his team at Atkinson Stilgoe!PositiveResponsiveness, Professionalism
Kayla · 25 August 2022
★★★★★ 5/5
GoogleVery helpful, polite and nice people. Told me everything when i was viewing the house. And I rented with them. Also helped me a lot afterwards and never had any trouble thanks to them. And got a welcome gift from Atkinson Stilgoe that made me very happy! 😊 …
Yunus · 25 July 2024
Agent replied · 24 August 2024
Hi Yunus Emre, thank you for sharing your positive experience with us! We are delighted to hear that you found our team helpful and that you enjoyed your welcome gift. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally impressed with the professionalism and pace of the team at Atkinson Stilgoe- Balsall Common. Both Emily and Matthew were phenomenal in how they managed the process from start to finish. Polite, well mannered, moved at pace and made the experience really easy. It almost took away some of the stress of moving! A team to be proud of!PositiveResponsiveness, Professionalism
Matt · 25 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
