Every review we hold for the Bakewell office, from every platform, shown as written. First names only.
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5/5
TrustpilotAmazing customer service
The whole experience from start to finish was stress free. Communication was really good and someone always answered my calls and emails straightaway. As the process advanced, Mark was just amazing. No question too much and he responded really quickly to all my queries. Alex was also great and helped me to be in the property in time for the BT engineer when I needed to.
Catherine Β· 12 August 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback regarding Mark and Alex - great to hear! Regards, ELR.
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5/5
TrustpilotExcellent service
Excellent service. Sold my house through ELR. They really helped push the sale. Really communicative at every step and went above and beyond to help me get the sale across the line but also to advocate for both parties. Fair company, gave a fair price and were a pleasure to deal with. Janine was looking after me and essentially took the lead and made the whole process easy from start to finish
Atheeb Β· 30 April 2026
Agent replied Β· 24 September 2026
Thank you for this great review about Janine - she will be thrilled! Regards, ELR.
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5/5
TrustpilotWe purchased a house through ELR Hathersage
All the team, led by Caroline, were always helpful. They were clear and straightforward during the purchase negotiation. The team responded promptly to our enquiries and in passing information between us and the seller when progressing the sale. Information was always handed over so that different members of the ELR team could help us as necessary. We made multiple visits to the property with different professionals during the purchase period and our appointment requests were always accommodated. We would happily purchase or sell a property through ELR Hathersage in future.
Ian Β· 15 February 2026
Agent replied Β· 23 February 2026
Thank you for this great feedback regarding Caroline and the ELR Hathersage team! Regards, ELR.
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5/5
TrustpilotRecent Letting
I dealt with Mark during my recent letting of a property in Castleton and have to say from start to finish he was very helpful, approachable and always available, courteous and friendly. I really couldnβt have asked for more. Thank you for making a stressful experience that much easier. Would highly recommend.
Ben Β· 5 August 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback about Mark - he will be delighted! Regards, ELR.
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5/5
TrustpilotDebra at ELR has been brilliant goingβ¦
Debra at ELR has been brilliant going above & beyond for us. Even chasing our estate agents & solicitors on the house move. Wed definitely recommend Debra & ELR they do an amazing job. π π π π π well not go to another estate agent again if we were to move from our new home. Thanks again Debra, Fiona & Lee
Fiona Β· 26 May 2026
Agent replied Β· 24 September 2026
Thank you for this detailed review - Debra is a valued member of the Rotherham team so will be very happy with your lovely comments. Regards, ELR.
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5/5
TrustpilotAmazing highly recommended
Janine Pallass has been amazing throughout the selling of this property, shes been both professional, and most of all friendly and so helpful, through what has been for me a very emotional stressful time, both physically and mentally draining, but shes been there every step of the way, explaining everything Ive asked of her, its a long time since I sold a house, but shes never lost her patience and explained everything to me.
Jasmine Β· 20 February 2026
Agent replied Β· 23 February 2026
Thank you for this great feedback about Janine and Leah - we will be sure to pass this on to the Sheffield Team! Regards, ELR.
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5/5
TrustpilotElR Hathersage
We listed our house with ELR in January and accepted an offer with in five days . Caroline Marsden was so helpful through the whole process , advising us on the pros and cons of the 2 offers we received and continued her support all the way through to completion . We could not fault her professional and friendly manner . Thankyou Caroline
Nicola Β· 27 April 2026
Agent replied Β· 24 September 2026
Thank you for this great review which we will share with Caroline. Regards, ELR.
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5/5
TrustpilotELR were very helpful in selling my house
ELR provided a very helpful service in selling my house. James was very informative and personable in our initial meeting, and made it easy for me to decide to use ELR. They made full use of their existing contacts and very soon I received an acceptable offer. Unfortunately that offer fell through, due to problems encountered by the buyer. I then was out of action for a couple of months after an operation, but ELR kept on with the sale and we soon got another buyer, and the sale was successfully completed. I should particularly mention the helpful and friendly attitude of the ELR staff I dealt with, especially Jenny who always kept me informed of developments and was unfailingly helpful whenever I contacted her.
Vince Β· 10 November 2025
Agent replied Β· 25 December 2025
Thank you for your kind feedback, it is great to hear that the team were so helpful and friendly. Regards, ELR.
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5/5
TrustpilotSale and Purchase
I have used ELR several times over the last few years and have found their service excellent. I have both sold and purchased through them and even though the sales were tricky they guided us through smoothly. A special thank you to Leah who went above and beyond to help us get everything sorted.
Sam Β· 7 May 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback about Leah which we shall share with her. Regards, ELR
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5/5
TrustpilotExcellent experience.
We sold our late fatherβs home through ELR and we could not be happier with how everything was handled. Leah kept us updated at every stage and was very efficient as well as being very thoughtful about the emotion tied to the situation. The apartment sold very quickly and at the right price.
Jenny Β· 20 April 2026
Agent replied Β· 25 December 2025
This is wonderful feedback about Leah - thank you! Regards, ELR.
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5/5
TrustpilotVery knowledgeable agent
Janine was really knowledgeable about the property. As well as giving us a great history of the property, Janine had also been really proactive about exploring the options for potential improvements to the house. It was by far the best viewing experience we've had.
Hannah Β· 29 May 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback - we will share with Janine who will be delighted that you were so happy with her service. Regards, ELR.
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5/5
TrustpilotFantastic service
Fantastic experience from start to finish. ELR Hathersage have helped us buy our new home. Caroline and team have been so supportive throughout the process from our initial viewing, through to exchange and completion. They were always on hand to answer any queries and kept in regular contact to keep us updated throughout the process.
Stuart Β· 16 September 2026
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5/5
TrustpilotJanine was a fantastic salesβ¦
Janine was a fantastic sales representative throughout the whole conveyancing process, which made it a smooth and stress-free experience. Her knowledge, excellent communication skills and attention to detail made her shine!
Zobia Β· 14 July 2026
Agent replied Β· 24 September 2026
Thank you for this great review which we will share with Janine! Regards, ELR.
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5/5
TrustpilotKathryn and Helen in the Hathersageβ¦
Kathryn and Helen in the Hathersage Branch went above and beyond to provide incredible personalised service. I was kept informed and communication throughout the chain was clear and timely. I canβt praise them enough - highly recommended.
Katie Β· 31 May 2026
Agent replied Β· 24 September 2026
Thank you for this great - feedback about Helen and Kathryn - we will share it with them both. Regards, ELR.
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5/5
TrustpilotLeah was brilliant
Leah was brilliant, supported us throughout a difficult sale process when things fell through multiple times. She was diligent and very much on the ball, pushing things through right to the end. Thank you Leah!
Mr Β· 5 May 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback regarding Leah which we will share with her. Regards, ELR.
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5/5
TrustpilotGreat Estate Agents to work with .Markβ¦
Great Estate Agents to work with .Mark was very helpful sorting my rental property and the turnaround was very quick indeed. A seamless service and would highly recommend
Paula Β· 13 June 2026
Agent replied Β· 24 September 2026
Thank you for your lovely comments about Mark - he will be delighted with the feedback. Regards, ELR.
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5/5
TrustpilotHave rented with ELR for over fourβ¦
Have rented with ELR for over four years, in that time they've always been helpful and responded to issues quickly especially Alex. Wouldn't hesitate to rent from them again!
Sam Β· 14 May 2026
Agent replied Β· 24 September 2026
Thanks for this great review about Alex and the Lettings team - they will be delighted! Regards, ELR.
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5/5
TrustpilotWe canβt thank ELR and especially Leahβ¦
We canβt thank ELR and especially Leah enough for all her hard work when selling our house. We were kept in the loop about everything and everyone was so helpful and made the process as smooth as possible.
Charlotte Β· 20 February 2026
Agent replied Β· 23 February 2026
Thank you for this great feedback - Leah is delighted you are happy with her service. Regards, ELR.
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5/5
TrustpilotNeil Stroughair ELR estate agent
Neil Stroughair The estate agent who organised our viewing of a house in Sheffield, was one of the most Professional people I have ever dealt with when searching for property. She was incredibly helpful in every way, and very informative, and knowledgeable about things I have never considered before when buying a property. She was polite, and professional in every way, and I would highly recommend her, in fact I canβt recommend her enough
Angela Β· 11 May 2026
Agent replied Β· 24 September 2026
Thank you for this glowing review! We have shared with Nell and she is delighted! Regards, ELR.
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5/5
TrustpilotVery well managed house purchase
ELR have managed the purchase of our property in a very efficient manner. They have responded to requests within hours typically and have been very responsive. Janine in particular has gone above and beyond to help us with an issue that needed input from the sellers even after purchase. She has been great from viewing until post-completion. We have been very happy with the service offered by ELR.
Katie Β· 12 May 2026
Agent replied Β· 24 September 2026
Thank for you this great feedback which we will share with the team. Regards, ELR.
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5/5
TrustpilotJanine and the team at the Banner Crossβ¦
Janine and the team at the Banner Cross branch have been really helpful and proactive, I would definitely recommend them.
Suzanne Β· 11 May 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback - Janine is thrilled! Regards, ELR.
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5/5
TrustpilotGoing the extra mile.
ELR were the estate agents for our sellers, but the sales negotiator - Leah Bell -was our source of knowledge about all the transactions in the whole of our chain. She was more forthcoming about progress/holdups than our own agents and kept us informed when things were dragging on ...and on... and on! She certainly appeared to do more than anyone to keep the whole thing on track.
Melanie Β· 20 April 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback about Leah - we will look forward to sharing this with her. Regards, ELR.
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5/5
TrustpilotAmazing from start to finish
Amazing from start to finish on the purchase of our new home. Always there to help when needed. Would highly recommend. Olivia was amazing . Thankyou xx
Janine Β· 20 February 2026
Agent replied Β· 23 February 2026
Thank you for this great feedback which we will share with Olivia. Regards, ELR.
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5/5
TrustpilotExcellent job
Olivia was very attentive and always sympathetic in a difficult transaction. Always accessible and quick in responding. Very appreciative of all her hardwork.
John Β· 13 February 2026
Agent replied Β· 23 February 2026
Thank you for the great feedback which we will share with Olivia - we are glad she helped make this a smoother process for you. Regards, ELR.
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