Every review we hold for the Bagshot office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotTighten your ship
Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.
Mh · 4 April 2024
Agent replied · 23 August 2024
Good morning, At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
★★★★★ 5/5
TrustpilotReally good selling experience
Really good selling experience. Clear communication from Thomas and team from start to finish.
Kieran · 11 November 2022
Agent replied · 6 July 2023
Thank you for your review, Kieran!
★★★★★ 5/5
TrustpilotShaun and Aaron took the best part of a…
Shaun and Aaron took the best part of a year trying to find our ideal home, their patience never wavered and they ended up negotiating us all into the most wonderful property that suited not just us but our landlords. I really can’t thank them enough and will be forever grateful x
Hannah · 29 August 2023
Agent replied · 30 September 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 4/5
TrustpilotRented for 2+ years in Kensal Green
We rented for a bit over two years in the Kensal Green area. Although there were some issues with the flat itself, everything was handled promptly and professionally by Michael, the property manager.The team are friendly and their processes work well from a tenant’s perspective.
Tom · 31 January 2024
Agent replied · 24 March 2024
Thank you so much for taking the time to leave a great rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotReally impressed by the Sales Team at Blackheath
We were really impressed by the Sales team at Blackheath. They pulled out all the stops to market our property. They were professional, approachable and empathetic when the initial sale fell through. Exemplary service - they couldn't have done more. They kept us informed at all stages and were always straight with us. Special mention for Kirsty who was an absolute star.
JC · 31 August 2022
Agent replied · 6 July 2023
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us, and we agree, Kirsty is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotNothing but praise
We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.
Marthe · 12 April 2022
Agent replied · 6 July 2023
Thank you so much for your kind words, Marthe. We really appreciate you taking the time out to share your experience with us, and we agree, Andrew is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotNishi Shah has been very really helpful…
Nishi Shah has been very really helpful in renewing my tenancy agreement I high recommend the winkworth hendon branch.
Haroon · 17 July 2024
★★★★★ 1/5
TrustpilotBad customer service
hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?
Mine · 16 February 2022
Agent replied · 6 July 2023
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotAaron and Shaun did a great job renting…
Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.
Andy · 24 September 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotExcellent Property Manager - Michael Ferguson
We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!
Jayden · 27 April 2023
Agent replied · 6 July 2023
Thank you so much for taking the time to leave an excellent rating!
★★★★★ 5/5
TrustpilotWinkworths Kingsbury
I recently used the services of Winkworths Kingsbury branch and I must say I was very impressed with the service I got. The people I spoke to were very knowledgeable and very professional. I dealt with Ajay, Nishi and Swati. All helped me greatly. I can 100% recommend Winkworths Kingsbury to everyone.
Anjul · 8 May 2021
★★★★★ 2/5
TrustpilotThey didn't lie, but they weren't forthcoming with the truth either...
There are certain things that estate agents should inform applicants of from the beginning, e.g. the landlord manages the property themselves, the fridge/kettle/toaster doesn't come with the property etc. Whilst the Reading team were polite and courteous, it doesn't make up for the fact that my partner and I were misled by omission. I am not best pleased
The · 23 August 2022
Agent replied · 6 July 2023
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated. We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotOutstanding service from the Blackheath…
Outstanding service from the Blackheath Village office right from beginning to end. The team handled our sale calmly, politely, and giving good advice along the way. They also offer a good practice of updating on stats and feedback, and have a team dedicated to progressing from offer to completion. Highly recommend.
HB · 25 April 2023
Agent replied · 6 July 2023
We're happy to see that you had a 5-Star experience at Blackheath. Thanks for sharing.
★★★★★ 1/5
TrustpilotThey did not show up
We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.
Viktor · 26 August 2020
Agent replied · 6 July 2023
Hi Viktor, We're sorry to hear of this happening as we pride ourselves on our excellent customer service. Please get in touch with us at: clientrelations@winkworth.co.uk in order that we can talk further.
★★★★★ 5/5
TrustpilotAaron is great
Aaron is great. I have used this branch for many years and they have been excellent.
Sebastian · 17 June 2024
★★★★★ 5/5
TrustpilotMarika was exceptionally helpful with…
Marika was exceptionally helpful with our entire move
Isaac · 29 September 2022
Agent replied · 6 July 2023
Thank you for the review Isaac!
★★★★★ 5/5
TrustpilotProfessional, patient, a pleasure to deal with.
Nicola went above and beyond the call of duty to manage a very complicated and lengthy conveyancing, keeping in close touch with us and the others in the chain. We have never before experienced such a high quality of service from any other estate agent.
SB · 30 November 2021
★★★★★ 5/5
TrustpilotTop real estate agency with a notable history
An exceptional estate agency renowned for its prompt responsiveness, seasoned and supportive agents, a rich heritage, and a significant market presence. The amiable Arrun and Mya helped us to locate a new residence and expertly navigated us through the entire journey.
Vladyslav · 8 November 2023
Agent replied · 25 November 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotShaun Blackstock not only found me a…
Shaun Blackstock not only found me a fabulous flat - having listened to my requests - he then found me the best tenant for my flat. Shaun with Aaron Priscott at Winkworths are the best Estate Agents bar none. Many thanks
Adrianna · 21 October 2023
Agent replied · 28 October 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 2/5
TrustpilotAbsolutely shambolic
Update on my review. Credit where credit is due at least they took my feedback seriously and responded and worked hard to resolve my issues in a timely manner after I complained. So thank you. Absolutely shambolic. Lied to about the deposit refund process and still waiting 2 months on for this to be resolved. Agent just palms off all responsibility back to the tenants. Would never use again! This is the Bishopston office
Sarah · 25 September 2023
★★★★★ 5/5
TrustpilotReally helpful, friendly and efficient Estate Agents
Really helpful, friendly and efficient Estate Agents. Guy and John always responded to questions and queries on the same day. The team assisted us in completing within 8 weeks.
Janine · 21 August 2025
★★★★★ 5/5
TrustpilotGreat Service!
Rod Heffernan has been a pleasure to deal with. He has great insight into the London market and has always provided me with helpful advice on both the buy and sell side. Rod gets straight to the point and with his honest and reliable approach I would have no hesitation in recommending him.
Robin · 30 May 2018
★★★★★ 1/5
TrustpilotAwful service
After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.
AB · 16 October 2024
★★★★★ 5/5
TrustpilotGreat attentive and proactive service
Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.
Rob · 28 March 2023
Agent replied · 6 July 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
