Trusted Agent profile · Bagshot
★★★★★
748 reviews across 1 platform
32 The High street, Bagshot, GU19 5AZ
Blue House Estate Agents's office in Bagshot, at 32 The High street, is rated 3.9 out of 5 across 748 reviews on 1 platform.
Every review we hold for the Bagshot office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
5/5
TrustpilotEfficient and friendly agents
Guy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
5/5
TrustpilotEfficient, professional service
Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotI have dealt with Aaron Priscott in the…
I have dealt with Aaron Priscott in the Kensal Rise office for several years. Together with his team they have provided a great letting service. Responsive, reliable and helpful. And successful!
Thank you so much for your kind words, Venetia. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotHannah Nola - TERRIBLE & UNPROFESSIONAL
Hannah Nola - Terrible, Unprofessional, Cant Do The Job! Had an appointment for 1pm today, 05/08/23. That I arranged with Hannah Nola, who might I had forgot to actually arrange the appointment which meant me calling up this morning to ensure I can still view the property at 1pm, which I was told I now had the confirmed booking timeWhen we arrived to the property, there was a queue out the door. When I asked the gentleman now allowing another group in during our booked time he said "you'll need to go to the office and speak to Hannah", who might I add was nowhere to be seen during the confirmed appointment time We went over to the office and knocked on the door, only to be met with a rude woman putting her finger up and telling us to wait. Turns out, this was the illusive Hannah; dealing with something else other than the appointment she arranged, forcing us to stand in the rainAfter waiting a period of time me and my partner decided it wasn't worth dealing with such an unprofessional organisation so we walked away When I complained; Hannah had the audacity to lie and at first attempt to say "she isn't sure what I mean, the viewing arranged today were not only for me", which doesn't explain why she wasn't there, and why we were forced to stand in the rain When I made my complaint clear, that we had an agreed time and I expected her to keep the appointment and at least be present, she attempted to blame the other visitors who were there to view the property saying it was because "they were late", however unaware to Hannah; we spoke to them and they had an appointment for 1pm as well Absolutely terrible management and process, poor attitude and frankly the attempt to lie and deflect is all the writing on the wall anyone needs AVOID AVOID AVOID
Dear Miles, please see below a response from the office:Whilst Hannah did book in the appointment it was another member of staff who was attending the viewing and was whom the applicant met at the property. There seems to have been some miscommunication between the applicant viewing and the agent conducting the viewing as the agent thought the viewer was asking for Hannah whereas the viewer was asking for Hannah in expectation that she would be conducting the viewing. Hannah wanted to assist the applicant when he came to the office door but was dealing with an urgent matter on the phone so couldn’t just leave the call and when the call was done, she went to the door at which point the applicant had left. Hannah sincerely apologies for the inconvenience caused and accepts that she could’ve made the applicant aware that other people were also viewing the property during the viewing slot although only one group/ person would’ve been viewing the actual flat at a time to ensure each person can view the flat comfortably without feeling pressured/ rushed. We understand the applicant feels aggrieved and would be happy to arrange a viewing of the property for the applicant to view the property alone without any other parties booked in at a similar time. & once again apologies for any inconvenience caused.
5/5
TrustpilotSuch brilliant staff
Such brilliant staff! So friendly and helpful at every stage.
Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback. We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.
5/5
TrustpilotAbsolutely first class - recommend without reservation
Absolutely first class. James Wilkinson was superb. Deep market knowledge, helped us achieve a great price on our property, provided great advice on what changes were/ were not worth making, great communication throughout and superb instincts around how we should proceed in difficult situations.
Thank you so much for your kind words, Andrew. We really appreciate you taking the time out to share your experience with us, and we agree, James is truly a gem to have on our team!
5/5
TrustpilotWe have just sold and bought through…
We have just sold and bought through the Kensal Rise office. Overall we had a great experience, we were trying to complete before the stamp duty relief, which became quite tight, however Gurdeep couldn't have worked harder on our behalf to get things done on time. He went above and beyond and was very nice to deal with... Having used a few estate aagents in the past, Gurdeep has been by far the best. Along with Stuart being very helpful through the process.
5/5
TrustpilotFantastic service from Kirsty at Winkworths Blackheath
I recently completed a property purchase in June through Winkworths, and couldn't be happier with the service I received from Kirsty. She was helpful, friendly, efficient, organised and went above and beyond to ensure the various complications along the way were dealt with. I have no doubt that the success of the transaction was partly due to Kirsty's hard work, and I am extremely grateful. I would recommend Kirsty highly to anyone looking to buy or sell a property.
5/5
TrustpilotExcellent Lettings agency
Excellent Lettings agency. From start to finish. Great customer service: easy to access and professional staff. Aaron as head of Lettings in Kensal Rise is extremely dynamic. He engages with the landlord from the start of the Lettings process to the end. He ensures the property is in a good condition and is ready for rent; he gives help and advice on how to improve things. He’s in touch on a weekly basis to feedback on how things are going and what viewers are reporting. Also very proactive managing the tenancy. I’m really very pleased and awed by the enthusiasm
5/5
TrustpilotA massive thank you to Fabian in the…
A massive thank you to Fabian in the Kensal Rise office for helping me secure a flat in this difficult rental market. The process was swift and easy. Thanks so much for all your hard work. - Sophie
Thank you so much for your kind words, Sophie. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotToxic black mould not dealt with
Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving me advise such as “open the windows” and “keep the house at a constant temperature” it’s not acceptable considering they have a duty to provide safe living conditions, which they aren’t doing.
1/5
Trustpilotzero stars
shame! zero stars, their house smells sewage sewage everywhere! unhabitable!
We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback. While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response. We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention. In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties. We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.
5/5
TrustpilotFantastic experience!
Really pleased with Tom's service as a newbie first time buyer like me. He has been professional, efficient and very accommodating throughout the process. Viewing booked same day of initiation call, offer accepted within two hours of viewing, memorandum of sale 24 hours after acceptance of offer and 3 further viewings organised/ accommodated between offer acceptance and completion with no hesitancy even though he had a broken collar bone. Special mention to Esta too who went out of her way to keep the process moving and completed well within the stamp duty relief deadline! Thank you Tom and Esta, I'll definitely be recommending your services to my friends and family!
1/5
Trustpilotdiscriminates against DSS tenant…
discriminates against DSS tenant seekers which could mean a number of situations someone is working and part universal credit because of a disability or a child for instance, doesn't matter if you have an excellent rental history or moderate income under 50k, they will just say just say the DSS income is insufficient to cover your rent even when it meets the LHA allowance. They wont bother to do any further maths baring in mind that the main tenant who is working is pay the majority share of the rent, their snobbery and discrimination is a major contribution to the housing crisis, I really think Estate agents need to be made to have a duty of care as they deal with a lot of vulnerable people and just sometimes not able to cope with the home seekers or have any empathy, hope the RRB will cover that aspect of housing
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotEnquired a few properties in London and…
Enquired a few properties in London and denied viewing straight away soon as I said my wife is claiming U.C at the moment as she is looking after our baby. Didn't even do an affordability check and straight away told me that landlord don't accept tenants who is claiming U.C.We've been paying for the last 2 years the same amount as the property they advertised and yet no chance has been given just because one of us is claiming U.C.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotWinkworths Kingsbury
I have dealt with Winkworths Kingsbury for several years now and found their service uniformly superb. Ajay Bathija, its head, has done much more than what a real estate agent is required to do, advising me on the best investments or solutions to any problems. His team has been trained well by him and reflect the excellent ethos of the company. Currently Ajay is assisting me in a commercial property matter and is being the motive force for getting all other stakeholders to get a move on and not to waste time and (my) money. I would recommend Winkworths Kingsbury and Ajay for any property matter unreservedly.
1/5
TrustpilotFalse information and messed up system
This company has automated viewing booking system from its website. They have the earliest time set as 9 in the morning and the opening time shown on their website is from 9 am as well. However, when I drop by for the viewing, there was nobody, and the auto message from their contact says they'd open from 9:30 only.
Good afternoon Sana,At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
5/5
TrustpilotGreat experience with the Blackheath team
Recently acquired a flat through the Blackheath office. Initial viewings and subsequent negotiation for our first choice property were handled professionally and swiftly by Kirsty. As the party at the bottom of a chain of four, our ultimate completion took nearly six months which was frustrating, but Nicola remained in touch throughout, keeping us updated and pushing the relevant participants wherever possible to get the purchase over the line.Thank you all for demonstrating persistence with a smile!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotSteve Leevy has been very professional…
Steve Leevy has been very professional with the sale of my house. Steve is extremely diligent and kept me updated all the way through the sale process. I would highly recommend Steve and the team at Dartmouth Winkworths, what a fantastic team thanks for all your support and guidance.
Hello Jillian, Thank you for your lovely revlew! It's great to hear about the hard work from our team and the result for you.
1/5
TrustpilotAppalling and inconsiderate
Appalling and inconsiderate. Avoid at all costs
Dear Peter, At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience. As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly. Thank you in advance.
1/5
TrustpilotTerrible for renters in Reading
Family of 4, boiler not working. They are the property managment the landlord selected. Called on Saturday morning, they wasted our time with information downloaded from the Internet I looked up myself too. Eventually they claimed I had no gas when I mentioned the hobs were working. So they decided to call on Monday to see if they could send someone to take a look. It was forecasted to be -5 degress during the night and it was like that. I had to call myself an emergency service, pay it, and of course it wasn't the gas. Totally careless people as humans and business. Cannot say as a landlord but if you are renting best to stay away from them. Reading office
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Blue House Estate Agents's Bagshot office has 748 reviews across 1 platform: 748 on Trustpilot (across the whole business).
Blue House Estate Agents Bagshot is rated 3.9 out of 5 across all 748 reviews.
Blue House Estate Agents Bagshot, 32 The High street, Bagshot, GU19 5AZ.
