Every review we hold for the Ayr office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had first put my property on the market with Stonefield Estate Agents in August 2022. Unfortunately the sale fell through due to buyers backing out at the last minute. At this time my circumstances changed and I took property off the market. During the next year Stonefield had not once chased me for any monies for marketing fees. I then put property back on the market in August 2023 and within six days the offer I received exceeded my expectations. Although the completion of the sale of my property took another six months this was in no way the fault of Stonefield, but was due to a major problem of a chain involving four people trying to sell and buy properties. I wish to personally thank Marie Bell who is the Branch Manager at Stonefield for keeping me informed almost every week of any developements in the procedure. She is a credit to the industry and deserves high praise.
Owen · 26 February 2024
Agent replied · 24 August 2024
Dear Owen, We can't thank you enough for taking the time to give us such wonderful feedback. Marie, especially is touched by your kind comments
We understand that house sales can be unpredictable, but please know that we are committed to keeping our clients informed every step of the way, always prioritizing their best interests.
The entire team at Stonefield is overjoyed that we could deliver such a positive outcome for you. Wishing you nothing but happiness in your new home.
★★★★★ 5/5
GoogleSuch an easy and stress free experience selling my house with stonefield.
James Gibson was brilliant from taking photos, explaining the process and ensuring a high standard level of customer care which is exactly what I got.
Brooke was amazing and communicated very well from arranging viewings and giving feedback to selling above home report within 6 days! Her energy is unmatched and is a treasure.
Brooke, James and all of the staff at Stonefields support was a breath of fresh air and would recommend anyone to use stonefield as their estate agent. Brilliant service.
Lorna · 26 February 2024
Agent replied · 24 August 2024
Hello Lorna, We can't thank-you enough for giving us such brilliant feedback. James and Brooke are delighted that you were so happy with the service they provided. Everyone at Stonefield is proud that we were able to achieve such a good outcome for you. Thank-you so much again for choosing us as your Estate agent of choice.
★★★★★ 5/5
GoogleBrooke and the team at Stonefield were extremely helpful during the process of selling a flat in Ayr. I would highly recommend them.
Christina · 24 January 2026
Agent replied · 27 January 2026
Thank you so much for your kind review! We’re delighted to hear that Brooke and the team were able to support you throughout the sale of your flat in Ayr. Your recommendation is greatly appreciated! Thank you again for choosing Stonefield 🤩🏡 …
★★★★★ 5/5
GoogleThank you Stonefield for your professionalism and hard work selling our home. James was very helpful in the initial stages of marketing our house, photos were fantastic and everything was clearly laid out. Chloe was great, even when I was pestering her constantly via email! Nothing was too much trouble and she worked really hard to get us the sale that we wanted! Thanks again. I'd recommend them anytime!
Eilidh · 25 July 2024
Agent replied · 24 August 2024
Thank-you so much for taking the time to write such a wonderful review Eilidh. We're so glad we could help with the sale of your home and are delighted that you were happy with our service.
If there is anything we can help with in the future please let us know.
★★★★★ 5/5
GoogleI recently bought our new home with Stonefield and Nicola had the best customer service and communication I have experienced in a long time. She really listened to me and she couldn't have been more helpful. She also made it a very enjoyable experience when buying a home can be stressful. I would definitely recommend Stonefield and I would be using Stonefield to sell my property also in the future based on the experience. Thank you again to Nicola and the team!
Sarah · 16 May 2025
★★★★★ 5/5
GoogleHaving purchased property through Stonefield some years ago, I had no hesitation using their services when it came to selling. Both Gavin and Brooke were extremely helpful in putting my mind at ease with the whole process and providing advice when it came to securing the right offer. The whole team are excellent and very professional. Stonefield really are at the top of their game and I would highly recommend to anyone.
Sabrina · 26 May 2024
Agent replied · 24 August 2024
Thank you for the wonderful feedback Sabrina. We always strive to give a first class service and are delighted that you were happy with everything.
Good luck in your new home. 😊 …
★★★★★ 5/5
GoogleSo where to start with Stonefield…. First and foremost what a truly exceptional team, we are so happy we trusted stonefield for the sale of our two properties. Sincere thanks to Brooke who handled both our sales and helped us to secure our dream home, she kept us updated at every stage of the process with a cheerful and professional manner, reassuring and patient when we felt stressed. We highly recommend Stonefield. Well done team.
Garry · 27 March 2024
Agent replied · 24 August 2024
It was our pleasure Garry! Delighted that everything worked out so well for you both. It’s brilliant to read about your experience, buying and selling with us as we really strive to look after our clients every step of the way, always communicating and trying to keep the stress to a minimum.
Thanks again for entrusting us to sell both properties and all the very best in your new 'dream home' 🏡 😊
★★★★★ 5/5
GoogleBrooke and Lee were very professional and made the process of selling my flat easy and stress free.
David · 26 February 2026
Agent replied · 26 March 2026
Thank you for your lovely feedback. We’re delighted to hear that Brooke and Lee were able to make the sale of your flat feel easy and stress-free. We really appreciate you taking the time to share your experience! 🤩🏡 …
★★★★★ 5/5
GoogleA huge thank you to all the professional team at Stonefield Estate agents Ayr.
Particularly Gavin and Brooke valuer and negotiator on my behalf.
Gavin you quickly dispelled my fears and anxieties about putting my house on the market in November, patiently talking me through the advantages of this and informing me how it would be marketed and what to expect
Brooke you worked your socks off for me negotiating a good deal and keeping me informed throughout the whole progress, helping reduce my stress levels.
If Stonefield has an employee of the month you deserve it!
My house was marketed in a way to reach a wider audience which resulted in several viewers from near and far.
This resulted in a very quick sale (two days) and a good price achieved.
Well done!
Would highly recommend Stonefield 👍
Marion · 19 November 2023
Agent replied · 26 November 2023
Thank you so much for taking the time to share your positive experience with Stonefield, Marion. We are absolutely delighted to hear about your positive journey, and we really appreciate your kind words about Gavin and Brooke.
Gavin has decades of experience and takes great pride in providing reassurance and guidance to our clients, and it's fantastic to know that he was able to alleviate any concerns you had about putting your house on the market. Brooke is star, and a valuable member of our team, and we're thrilled to hear about the effort she put into negotiating a favourable deal for you, all the while keeping you well-informed throughout.
Your mention of a quick sale within two days and a successful outcome at a good price is music to our ears. We strive to market properties effectively to reach the right buyers, and it's rewarding to see that strategy result in positive outcomes for our clients.
We'd like to wish you all the very best in your next home, and thanks again for using Stonefield.
★★★★★ 5/5
GoogleThe service that we have received from Stonefield when selling our Dad’s house has been exceptional. We can’t thank Gavin and Chloe enough for their support. As they led us through the selling process, their professionalism and friendly manner made our emotional journey much easier. Achieving a closing date sale within a week of the putting the house on the market was fantastic. We wouldn’t hesitate to recommend Stonefield to anyone selling their home.
Oliver · 27 March 2024
Agent replied · 24 August 2024
Thank-you Oliver, we are all delighted that everything worked out so well and we managed to secure a great offer for you, within a week!! We love to achieve such positive outcomes for our clients and a fantastic 5 star review is just the icing on the cake!
★★★★★ 5/5
GoogleWe had a fantastic experience with Brooke and the staff at Stonefield Estate Agents while purchasing our new home. Everyone was professional, friendly, and incredibly helpful throughout the process. Communication was excellent, nothing was ever too much trouble, and they made everything feel clear and stress-free. We’re so grateful for their support and would highly recommend Stonefield to anyone buying or selling a home. 🏡✨
Laura · 26 February 2026
Agent replied · 26 March 2026
It’s wonderful to hear that you had such a positive experience purchasing your new home. Brooke and the whole team will be delighted to know their support, communication, and guidance helped make the process clear and stress-free for you. We really appreciate you taking the time to share your feedback and wish you every happiness in your new home 🤩🏡
★★★★★ 5/5
GoogleAfter looking at several agents to sell our home, we went with Stonefield and we're delighted with the service in both selling and purchasing our new home through Stonefield. The amount of viewings and interest generated by Stonefield with their use of social media platforms was amazing. Working with Chloe and James throughout buying and selling was excellent and professional. Can't recommend Chloe, James and the Stonefield team enough.
Martin · 26 May 2024
Agent replied · 24 August 2024
Praise indeed Martin. We can’t Thank-you enough firstly for choosing to sell and buy through us along with giving us such wonderful feedback. We all love what we do at Stonefield and are delighted that you had such a good experience. All the very best in your new home. 🏡 …
★★★★★ 5/5
GoogleI recently purchased a property through Stonefield Estate Agents and had a positive experience with them. As someone who has previous estate agency experience, I tend to be critical, but Stonefields managed to impress me.
One aspect that stood out was their prompt and efficient communication. Nicola, my main contact, replied promptly and went out of her way to help progress the sale when things were at a standstill with the solicitors. This proactive approach was appreciated and demonstrated their commitment to customer satisfaction.
Another positive aspect was the assistance from James, the valuer. During our phone conversation, he took the time to discuss potential refurbishment plans and provided me with an idea of the property's post-refurbishment value. His expertise allowed me to make an informed decision.
Jim, the viewing agent, was friendly and provided insightful ideas about what could be done with the property. His enthusiasm was evident and added to the overall positive experience.
As someone who has worked in estate agency and have also bought many properties myself over the last few years I have come across many agencies, but Stonefields is one of the few that I would recommend. They were responsive, proactive, and provided valuable assistance. If you're looking for a reliable estate agent, Stonefields is worth considering.
Jen MacDonald
Harlinghomes · 24 September 2023
Agent replied · 1 October 2023
Hello Jen, We can't thank you enough for taking the time to give us such wonderful feedback. It means so much especially from someone who has had experience within our industry and who I am sure has seen the good as well as the bad.
Everyone in the office is delighted that you had such a good experience dealing with many different members of the Stonefield team.
Wishing you all the best in your new home.
★★★★★ 5/5
GoogleContacted Stonefield a few months ago to ask for a house valuation. Spoke to Brooke and it was James who came out to look at house. When I decided to put my house on the market I didn't hesitate in asking Stonefield to do it and asked for Brooke & James. Was very impressed with photos that James took and how quickly they put it all together and got the house on the market. I got a quick sale which I am delighted with. I cannot praise Stonefield enough for their professionalism whilst also maintaining a friendly and personal touch. James and Brooke are stars in my eyes and I cannot thank them enough
Alison · 23 August 2023
Agent replied · 29 August 2023
What amazing feedback to receive Alison. Thank-you so much for taking the time to give us such a positive review. The only problem now is that Brooke and James will have really big heads! :-)
We are genuinely delighted that you were so happy with our service.
★★★★★ 5/5
GoogleReally happy with how Stonefield handled the sale of my dads house. I know that they marketed it in a way that would reach a maximum audience and this resulted in a quick sale. They made the experience really simple for me and really put my stress levels at ease. Everyone was friendly and always willing to answer any questions. All emails and phone calls were answered promptly and everyone seemed very know the market really well. Thank you to Gavin and Chloe (my negotiator) in the Ayr office in particular.
Amy · 15 August 2023
Agent replied · 29 August 2023
Thanks Amy, We are all really happy that you were delighted with everything and that we managed to help keep the stress levels low. Not an easy task when selling a house!!
Thank-you again for choosing us.
★★★★★ 5/5
GoogleWhat a fantastic experience from the very beginning with Stonefield. Gavin came out to give valuation and explained the whole process of what happens as I've never sold before. He made me feel at ease and confident with everything that was going to happen.
It was a very quick process getting house on the market a matter of just a few days. The ladies in the office were great, as the day after house went live, I received calls to book in viewings. I couldn't believe it but my house has been sold within a week. Special thanks to Chloe for all your help and advice in the past week. Over the moon with the end result as closing date happened within a week. Absolutely delighted with the whole experience with Stonefield wouldn't hesitate to use them again, definitely recommend them.
Huge thank you again to all the team in Stonefield 😀
Jacqueline · 19 July 2023
Agent replied · 26 July 2023
This is fantastic to read Jacqueline. Everyone at Stonefield loves reading such positive feedback. It motivates all of us to strive even harder to give our clients an absolutely first class service.
Thanks again for choosing to sell with us, and were all delighted that we managed to achieve such a fabulous outcome for you.
★★★★★ 5/5
GoogleCan’t thank stonefield enough for the quick sale of our house. Gavin first came out to give us a valuation, he explained the full process to us as we have never sold a property before and in less than a week our house was on the market. The girls in the office were all lovely to deal with, especially Chloe who was fantastic dealing with all our viewings & negotiations! Would 100% recommend stonefield & will use again if we need to.
Stephanie · 19 July 2023
Agent replied · 26 July 2023
Thankyou Stephanie.
It can be quite daunting selling your first home but we always endeavour to walk our clients through the whole process and explain each stage, which hopefully helps to alleviate some of the inevitable stress.
So glad you were delighted with our service. All the very best of luck in your new home.
★★★★★ 5/5
GoogleHaving made the difficult decision to sell our beloved home, we contacted Stonefield to assist us with the whole process, following a recommendation from a trusted friend. From the outset, Richard and his team were very understanding, professional and extremely knowledgeable about the local housing market and how to approach the sale. Having sold several houses before and dealing with the stresses of it all, I can honestly say that this has been a very pleasant experience thus far. Marketing looked amazing, viewings were handled by the team (very handy when both working full-time) and feedback was excellent. If you’re thinking of selling in Ayrshire, there’s no contest, these guys are the best. Sold in less than a week - looking for completion of sale now and on to the next…… Thanks Richard, Nicola and the rest of your wonderful team 👍👍
Emma · 22 June 2023
Agent replied · 6 July 2023
We can't thank-you enough Emma, for giving us such a fantastic 5 star review. It was an absolute pleasure to work with you, and a real joy to sell such a fabulous house.
We really appreciate you entrusting us to sell your family home and accepting our advice and guidance throughout, ultimately achieving a wonderful outcome.
All the very best in your new home x
★★★★★ 5/5
GoogleCouldn’t recommend Stonefield enough, From buying a property from them to selling ours! They made the whole process so easy and fast for us with no stress at all. Massive thank you to Chloe and Gavin who were always extremely helpful and always there to answer any questions we had quickly and efficiently. 1000/10 customer service!
Lauren · 19 October 2024
Agent replied · 23 October 2024
Thank-you so much for your fabulous 5 star review Lauren, it means the world to us when we receive such positive feedback about our service. Everyone at Stonefield would like to wish you the very best of luck in your new home. Once again, thank you for choosing to sell and buy from us.
★★★★★ 5/5
GoogleI recently sold my flat through Stonefield and can’t thank them enough for their excellent customer service. Right from the beginning, when James came out to the flat, to the continuous updates from Tiffany and the office team, we were well kept up to date with all proceedings. I would have no hesitation of recommending Stonefield in the future.
Lynne · 26 February 2026
Agent replied · 26 March 2026
Thank you for sharing your experience with us. We’re so pleased to hear that you felt well looked after from James’ initial visit right through to the ongoing updates from Tiffany and the office team. Keeping our clients fully informed is so important to us, and it’s great to know that stood out. We truly appreciate your recommendation and thank you for choosing Stonefield to sell your property! 🤩🏡
★★★★★ 5/5
GoogleStonefield estate agents have been amazing, and a massive thanks to Brooke and James who help me sell my house and then found me my dream home. I would definitely recommend them to anyone thinking of selling their property, they are very professional with excellent customer service. I was kept up to date at every turn thanks to the wonderful Brooke. she definitely went above and beyond to support us, making a stressful process much easier. I have honestly found them fantastic to work with and if I ever sell again it will definitely be with stonefield.
Tracey
Tracey · 17 May 2023
Agent replied · 31 May 2023
What a journey Tracey! everyone at Stonefield is over the moon for you.
Delighted that we managed to achieve such a fantastic result for you, selling and buying.
Thank-you so much for taking the time to give us such wonderful feedback, it really is appreciated and gives everyone in the office a huge boost, especially Brooke and James!!
★★★★★ 5/5
GoogleJust sold my house through the professional, helpful, friendly services of Stonefield Estate Agents.
Its not every day that you sell your house and this is hard work, exciting, stressful and worrying times. From day 1 when James came to discuss the evaluation of the house through to closure and acceptance of the offer this was made much easier through the excellent services provided by Stonefield. Many thanks of appreciation to all the staff who helped.
A special thanks to James and Brooke for their personal touch, excellent communication and guidance along the way.
Stonefield Estate Agents Ayr, highly recommended.
Thanks,
Andy
Andy · 1 May 2023
Agent replied · 31 May 2023
Thanks for the fantastic feedback Andy. We’re delighted that we managed to help make the experience of selling your home that bit easier. We really try hard to minimise the stress for our clients and streamline the process as much as possible, so it’s brilliant to read.
It did help that your house was beautiful also!!
Thankyou again for the five stars ⭐️
★★★★★ 5/5
GoogleDealing with numerous estate agents over the last few months to buy a property, I have to say there are many good estate agent but Stonefield stand out. This isn’t like other estate agents. There is a genuineness and sincerity you don’t expect and which is very much appreciated. Old fashioned I guess. I hope i will find my new home through these guys but I will definitely sell through them.
Matthew · 4 December 2023
Agent replied · 1 January 2024
Praise indeed Matthew, thank-you so much. We all very much appreciate your kind comments and are delighted that you felt we really stood out in terms of the experience you received. It goes without saying that we will do our very best to find the perfect new home for you.
★★★★★ 5/5
GoogleWe chose Stonefield as they were recommended to us by friends. Our experience has been fantastic. In less than 2 weeks we’ve gone from initial enquiry to now having a buyer for our property.
We can’t thank Stonefield staff enough and would highly recommend Stonefield to anyone. All staff we’ve interacted with have been so professional and supportive. Particular thanks to Richard, Vikki, Nicola & Chloe.
Sincere thanks everyone at Stonefield- you are a great team!
Sandra & John Hutchinson, Hillfoot Road, Ayr
Sandra · 7 April 2023
Agent replied · 6 June 2023
Hello Sandra, John, whew! What an amazing few weeks it’s been. What a brilliant result. Everyone at Stonefield is chuffed to bits that you are so happy with everything we did. Thanks so much for taking the time out to give us such a lovely review.
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