Trusted Agent profile · Ayr

Stonefield Estate Agents Ayr reviews

4.9

★★★★★ Excellent

580 reviews across 2 platforms

16A Beresford Terrace, Ayr, KA7 2EG

Stonefield Estate Agents's office in Ayr, at 16A Beresford Terrace, is rated 4.9 out of 5 across 580 reviews on two platforms, including 464 Google reviews rated 4.9.

Google logo

4.9 / 5

464

Reviews on Google

This office

Facebook logo

5.0 / 5

116

Reviews on Facebook

This office

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Reviews

Every review we hold for the Ayr office, from every platform, shown as written. First names only.

5/5

Google

Very professional service from Stonefield. Contacted Stonefield with a view to getting a quote based on a recommendation. Visited by James who was well presented, professional and friendly. Felt we didn't need any other quotes from any others as James gave us the confidence that the process would be managed with minimum stress to us. The whole process of selling was quick, easy and I was kept updated throughout the whole process. Never had to chase any issues and I don't think I had to actually call them one. Brooke updated us after every viewing and kept us in the loop at all times. House selling is one of the most stressful events so it's helpful to have an estate agent that takes some of the stress away and we are very appreciative of that. Highly recommend and would definitely use again.

Ricky · 2 December 2022

Agent replied · 31 May 2023

Thank-you so much Ricky for taking the time out to give us feedback on your experience selling with us. We’re delighted that everything went so well and we managed to minimise the stress for you through the process. Once again, thank-you for the 5 star review and all the very best in your new home 🏠 🙂

5/5

Google

Dealt with Marie at ayr very good service and kept us fully informed throughout house sale would highly recommend in every way

Graeme · 30 September 2023

Agent replied · 1 October 2023

Very much appreciate the positive review Graeme. We're so glad that everything went so smoothly and you were happy with our service. Good luck in your new home.

5/5

Google

Purchased a property from Stonefield, professional and easy to deal with.

Callum · 13 January 2026

Agent replied · 27 January 2026

Thank you for your review! We’re pleased to hear that you found the process professional and easy from start to finish. Thank you for choosing Stonefield, and we wish you all the very best with your new property 🏡 …

5/5

Facebook

Professional and customer focused from the outset , Barrie Gilchrist and the entire team at Stonefield are the estate agency to look after you . Barrie is extremely professional and has exceptional knowledge of the market . I felt very confident that Barrie gave a very accurate appraisal of my home . The Stonefield team facilitated the very smooth sale of my home ;from the extremely professional schedule and photographs with social media advertising to the skilled negotiation by Mhairi. Attention to detail was evident throughout the process . I was delighted that the same highly professional approach was also extended to my prospective buyers . Viewings were seamless and efficient communications and regular updates were appreciated. Stonefield’s marketing of my home was excellent but more importantly , they succeeded in securing a prompt sale at a value I was delighted with ! I highly recommend Stonefield Ayr .

Clare · 23 November 2019

5/5

Google

Great estate agent. Very proactive ensuring a quick sale. All staff very friendly. Always kept up to date. Thanks Stonefields

SLuSHI2 · 29 October 2023

Agent replied · 26 November 2023

Thank you so much for your kind words and for choosing Stonefield Estate Agents to sell your home! We're delighted to hear that you had a great experience with our team and that we were able to assist you in achieving a quick sale. Our commitment to proactivity and timely communication is a fundamental part of our service, and we're pleased to know that you felt well-informed throughout the process.

5/5

Facebook

Would like to thank all at stonefield for selling my house. Special mention to Barry and Carol-Anne. The service was excellent and they were all so supportive through the process. Can’t recommend them enough

Irene · 9 June 2022

Agent replied · 23 February 2025

Thank you for the kind review Irene. We appreciate your kind words and wish you all the best 😁🏡

5/5

Facebook

Sold my house in 9 days, could not have asked for more professional and fantastic service from friendly and helpful staff. I was kept very well informed throughout the whole process, would highly recommend! Special thanks to Richard and his team for making the experience stress free.

Donna · 26 April 2019

Agent replied · 23 February 2025

Thankyou so much for the lovely review Donna, we’re glad we helped to make things as stress free as possible. Good luck in your new home.

5/5

Google

Having recently sold with Stonefield estate agents I could not recommend them enough. As first time sellers the full team were amazing at guiding us through the sale - starting with James who valued and arranged our property going on the market, all the girls in the office who daily kept us in the loop with viewings and tried to make it manageable for us with a newborn baby at home, and Carolanne who kept us updated with offers and feedback from viewers. We got a fabulous result from closing date and I would not hesitate to recommend the team to anyone. Thank you so much to the whole team!PositiveResponsiveness, Quality, Professionalism, Value

Olivia · 25 August 2022

Agent replied · 6 June 2023

Thank-you for taking the time to give us such great feedback Olivia. Everyone in the office gets a real buzz when we read such positive comments. It really does give us even more motivation to give our clients the very best service and advice.

5/5

Facebook

Can’t thank Richard and the girls in the office enough for all their help. After Stonefield selling my parents house last year and everything going so smoothly, we didn’t even give it a second thought on who to use to sell ours. Never though our home would sell as quickly as it did! But from start to finish our house sold in 6 Days! Would definitely use Stonefield again in the future and would recommend to anyone thinking of selling their home. Thanks again for all your help. The Derby family ����

Kate · 6 June 2018

5/5

Google

We have recently both bought and sold through Stonefield. Their approach overall stands out from their competitors - regular and effective communication with us and across the team (felt that they were all there to help you), leading the way locally on the use of social media, and actively managing our sale. We felt confident that they were "all over it" and invested in making the process as effective, quick and painless as possible - and always with an ear for a buyer/sellers nervousness!!

Gillian · 10 August 2022

Agent replied · 6 June 2023

Thank-you Gillian, we’re humbled that you have taken the time to write such a lovely review. It really means a lot to everyone at Stonefield as we strive to give all our clients the experience that you recieved. So it’s fantastic to receive your amazing comments. Thankyou for using us to both sell and buy and we’d like to wish you all the very best in your new home 🏡 😊

5/5

Google

Recently purchased and sold our home with Stonefield, brooke was amazing always kept me informed and upto date with what was going on with both houses, in the short period of time it felt more like speaking with a lifelong friend. I cant rate her enough she was a star even when I was being a nervous wreck. Pat also who was doing viewings was lovely. genuine and nice people would deffinetly recommend them

Jessie · 8 March 2023

Agent replied · 6 June 2023

Thank-you so much Jessie. We really appreciate the time you’ve taken to give us your feedback. We are delighted reading your positive comments and Brooke is over the moon that you felt she looked after you so well through what can be a stressful process. Everyone at Stonefield wishes you every happiness in your new home. 🏠

5/5

Facebook

I just felt that i needed to take a few minutes to thank all the staff at Stonefield for looking after my mum's house sale so sensitively. Richard was particularly good at dealing with my mum, who has failing health, and took the time to reassure her throughout the process. Marie also kept us fully updated at all times with regular friendly phone calls. I wouldn't hesitate in recommending the company to others. Thank you from all our family and good luck in your new venture.

Linda · 1 December 2017

5/5

Facebook

Full marks to the new Stonefield Estate Agency....a class above! Stonefield has no airs, graces or attitude! Everyone is refreshingly helpful and easy to deal with. Richard, clearly very knowledgeable in his field, gave me an excellent and precise valuation appraisal. He took time to reassure me on a couple of issues and I really felt my business was valued. Everything that he told me would happen...did. Chapeau! Marie is an absolute gem. After the first chat, you feel you've known her for years. Very experienced, friendly, accommodating and obliging. I was highly delighted with my quick offer and in turn, delighted with Stonefield. My experience throughout was nothing other than positive. Having sold many properties over the years, I commend Stonefield for it's customer care and support. Many thanks for your excellent work...very much appreciated.

Angela · 26 November 2017

5/5

Facebook

Richard and the rest of the team at Stonefields certainly met and exceeded my expectations when selling my property with them. Starting with the initial meeting with Richard and then the quality of the photography / schedules it certainly confirmed that I had made the right choice to use Stonefields. My property was placed on the market on a Friday and after 5 viewings and 2 offers I accepted an offer higher than the HR value on the following Tuesday!!!! I would not hesitate to recommend Stonefields when selling your property, a fantastic local business In Ayrshire that I am sure all the team are proud to be part of! And rightly so!!!

Mark · 25 November 2017

5/5

Facebook

I chose Stonefield to sell my property after researching a number of estate agents in the area, and I'm so glad I chose Richard & his team. Everyone is extremely approachable & friendly. My negotiator Marie kept me up to date every step of the way. Our property is now under offer, only 12 days after going up for sale! Everything is top notch, from the beautiful photography to the well written listing to the communication from the staff. I would highly recommend Stonefield to anyone wanting to sell their property.

Donna · 7 September 2017

5/5

Google

Would highly recommend Stonefields Estate Agents. Excellent service from all the team from the initial visit, marketting and sales. Thank you

Tom · 19 July 2023

Agent replied · 26 July 2023

Thankyou so much Gavin. Glad you were happy with our service and we very much appreciate the 5 star review.

5/5

Facebook

I can’t recommend Stonefield enough. The whole team have been an excellent support during the process of selling my house. The communication has been fabulous and everything has been dealt with very efficiently which had reduced the stress for me! I’d particularly like to thank James, Marie and Chloe who did an amazing job throughout.

Jjulie · 27 April 2023

5/5

Google

“I had an excellent experience with Brooke from Stonefield. The process of buying my home was challenging but Stonefield took the time to understand what I was looking for and found properties that suited my budget and preferences and were always available for questions.

Karen · 9 October 2024

Agent replied · 23 October 2024

Thank you so much Karen, Everyone in the office is delighted for you. We know the Scottish buying process can be daunting if you are not used to it, but we are glad that Brooke was able to help you navigate this, and ultimately you were successful in your purchase.

5/5

Google

An excellent service from start to finish Brooke was so helpful and always available to help with any queries would definitely recommend stonefield

Lorna · 6 February 2023

Agent replied · 6 June 2023

Thankyou so much Lorna. Really nice to start the new year with such a lovely review 🙂 We’re so glad we were able to achieve such a great result for you. Thanks again for choosing us as your agent 🏠 …

5/5

Facebook

From the moment I first contacted Stonefield I felt valued. I spoke back and forward with James and never once felt pressured to arrange a meeting or to go forward with the sales process. James then came to our house and spoke with us in more detail and gave a rough estimation of what we could expect our property to be valued at (he was spot on). We couldn’t believe how smoothly the whole process went from there. Any questions we had via email or telephone were answered promptly. On the first day of viewings we met Karen at our home, I felt like I had known her for years! Such a friendly, welcoming and bubbly person. I felt comfortable enough leaving her in our home to get on with viewings. She kept us informed of how the day was going and let us know when she had left. Carol Anne in the office was amazing with calling us regarding the enquiries and just FIVE DAYS after our property went live on the market we had a sale agreed! Genuinely cannot recommend these guys enough! I will absolutely use Stonefield again in the future and continue to recommend to family and friends who are thinking of selling. Five star service ⭐️⭐️⭐️⭐️⭐️

Vicki · 19 November 2021

Agent replied · 23 February 2025

Thank you so much for such a lovely review Vicki! It has been an absolute pleasure to deal with the sale and everybody is over the moon with the result 🏡 We all wish you and your family the very best going forward 😁

5/5

Google

Very friendly staff. Marie went above and beyond to help us buy our home

Neil · 27 September 2023

Agent replied · 1 October 2023

Thank-you for the 5 star review Neil. We’re all delighted that everything worked out so well. Exciting times ahead! 🏡 …

5/5

Google

We are delighted that we chose to sell our home through Stonefield. From the valuation team attending to advise and take photographs, to the sales negotiators, everyone was professional, helpful and very supportive. They took all of the stress out of selling our house and had the whole thing turned around from our first call to closing date within 10 days. We have no doubt our successful sale was down to their hard work. Cannot recommend highly enough.PositiveResponsiveness, Professionalism

Claire · 14 January 2022

Agent replied · 6 June 2023

Thank you for such a lovely review Claire. It was a pleasure to work with you and we’re delighted that both your sale and and purchase worked out so well. Good luck on your property journey. P.S. thanks for the treats 😊 …

5/5

Google

Karen was amazing. She showed me a lovely house and was lovely, enthusiastic and easy to talk to and friendly! Thank you very much Karen 😊, Maya …

Maya · 6 June 2022

Agent replied · 6 June 2023

Thanks for the lovely feedback from your viewing with Karen Maya. Very kind of you 😊 …

5/5

Google

From start to finish, the team at Stonefield provided us with an exceptional level of professional, proactive service. We are especially indebted to James and to Brooke for their unwavering, positive support throughout the whole process. An excellent team, an excellent service, an outstanding company. Thank you!

Kenneth · 27 July 2024

Agent replied · 24 August 2024

Hello Kenneth, We can't thank you enough for such positive feedback. Describing our service as exceptional, professional and proactive, is truly humbling. It motivates everyone at Stonefield to strive to provide the very best customer service. Thank-you so much for choosing us and all the very best going forward.

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