Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFine & Country Diss
We bought our lovely home in Palgrave recently through Fine and Country in Diss and dealt with Tania Lennard the whole way from the first viewing to completion. Tania was fantastic, she was honest, professional and efficient -we would recommend her to anyone. When the time comes for us to sell Tania will be the only estate agent on our list.
Claire · 9 September 2020
Agent replied · 12 June 2024
What a lovely review, thank you Claire. We'll be sure to pass your fantastic feedback on to Tania. We're delighted to hear you were so pleased with our service and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotProfessional service in the Wantage office
I couldn't rate Guy Simmons and the team in the Wantage / Oxfordshire office more highly. Professional, friendly and personably from start to finish, with a great local network. He achieved an above-asking price offer from a lovely couple who I am sure enjoyed his helpful and open approach as much as we did.
Alison · 25 January 2022
Agent replied · 12 June 2024
Thank you Alison for taking the time to leave a review for Guy and everyone at our Oxfordshire branch - we are very pleased to read that they provided an excellent service which ended in a sale.
★★★★★ 5/5
TrustpilotCan’t fault the service Michael gave us…
Can’t fault the service Michael gave us fantastic service he was always in control of everything Michael is a credit to the company would certainly use Fine & country again 10 out of 10 service just to say thanks to all the staff and a pleasure to do business with Michael and staff stay save thank you very much
Richard · 6 February 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Michael at Fine & Country. We will be sure to pass this message onto Michael, who will be thrilled to know how satisfied you were with his professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotWe would definitely recommend Fine and…
We would definitely recommend Fine and Country, more especially Mark Bolan who gave a service over and above what was expected, something not experienced by other estate agents we had dealt with,Mark never gave up and firmly believed he could sell our property, and he did !! Well Done. We wish Mark every success, Caroline and Joseph Hanson,
Caroline · 22 April 2021
Agent replied · 12 June 2024
Thank you for sharing your experience with Fine & Country. Congratulations on the sale of your home! We will pass this message onto Mark who will be so pleased to read your lovely review. If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
★★★★★ 5/5
TrustpilotFabulous service! Detailed, personal and sincere.
We recently had the pleasure of buying a house in Norfolk with the help of Fine and Country in Diss. As an international estate agency trainer and property awards judge, I know a thing or two about what good estate agency looks like. The joined-up, sensitive and hard working service we received from their dedicated sales progressor Philippa Martinez was extraordinary from start to finish. She was a delight to deal with. Detailed, personal and on-it at every turn of an otherwise tricky purchase. A great example of why everyone should use a "proper" estate agent! Highly recommended.
RR · 11 October 2022
★★★★★ 1/5
TrustpilotI have had a horrible experience with…
I have had a horrible experience with this agent. Especially one lady called Claire Millington in Hull and north ferriby who seems to have some grudge against me. She is doing more damage to the vendors when I am offering the asking price and then she makes every possible effort to scuttle the deal.this has happened twice. Better avoid them though most of them are like that but I am sure some good will be still there.
Sanjay · 13 March 2024
Agent replied · 12 June 2024
Hi Sanjay, we are very sorry to hear that your experience with us was a negative one. We will be investigating this further.
★★★★★ 5/5
TrustpilotF&C excellent service
F&C are a little more expensive than competitors however the extra cost is well worth it.They are the only estate agent I have ever used that are proactive and always contactable. Quite often after agreeing the contract estate agents are less than helpful but F&C were available daily to ensure the sale moved along effectively.The process from valuation to sale was efficient and clearly defined. The brochure was also much better quality than standard estate agents.I would highly recommend them if you want a good service and excellent communication.
David · 4 January 2024
Agent replied · 19 June 2024
Hi David, thank you for taking the time to review. We are pleased to hear of your positive experience. We hope you had a Happy New Year and that we get to work with you again in the future!
★★★★★ 5/5
TrustpilotWhat a professional team
Our house purchase was a great experience, thanks to the professional team at Fine and Country Northampton. Marie Fritz was a star! She supported us in every step and made sure we were well informed of all the details. Her passion and calm manner made our first house purchase a joy.
Shireen · 26 April 2022
Agent replied · 12 June 2024
Thank you Shireen for taking the time to leave a review for Marie. Could you please amend your review to include the branch you dealt with so that she can get the recognition she deserves?
★★★★★ 5/5
TrustpilotMike was fantastic
Mike was fantastic. He was professional, attentive and so quick to respond to any questions - we bought our house online from France through this bizarre period trying to get back home to Suffolk.Mike is down to earth, honest and approachable. We are now happily in our new home.Thank you Mike and the team at fine snd country.Leah
Leah · 6 January 2021
Agent replied · 12 June 2024
Hello Leah, congratulations on the online purchase of your new home! We're pleased to hear our Fine & Country agent, Mike, was honest, approachable and down to earth and provided you with a five-star service. We will be sure to pass on your message onto Mike and the team who will be thrilled with your kind words. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service . I would especially like to thank Rebecca for all her help in getting us over the line in the purchasing of the property. It was quite a lengthy process but with her help we got there in the end
Ms · 17 February 2023
Agent replied · 12 June 2024
Thank you for your review Christine, we'll pass this onto Rebecca, great to hear all ended well with the sale!
★★★★★ 4/5
TrustpilotGreat service
Tania and Julie from Fine and Country in Diss were a pleasure to work with and were very efficient in answering my many queries I had during my recent move.
Narelle · 23 January 2024
Agent replied · 19 June 2024
Hi Narelle, thank you for taking the time to review, we are pleased to hear you had a positive experience with our Diss branch.Many thanks
★★★★★ 5/5
TrustpilotGreat Professional Service
We had a great professional service from Fine & Country in West Malling. Emma and all the other staff were always very courteous and helpful. Michael was particularly helpful in discussing valuations over an extended period before we went to Market, including the effect and options of including the purchase and combined sale of the adjacent property.
AM · 8 February 2021
Agent replied · 12 June 2024
Hello, thank you for sharing the positive experience you had with Fine & Country. We will be sure to let the Fine & Country West Malling office know that you would highly recommend their services.We look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLee Armstrong runs F&C Derbyshire and…
Lee Armstrong runs F&C Derbyshire and proved to be an outstanding choice for us...his knowledge of the market and pricing is spot on and he is a real professional who acted with tenacity throughout the process.thank you Lee and all at F&C Derbyshire for a job well done in selling our home.Jon & Angela
Jon · 15 September 2021
Agent replied · 12 June 2024
Thank you Jon and Angela for your kind review of Lee at the Fine & Country Derbyshire office - I am so pleased to hear that he provided the kind of service we except from the team.
★★★★★ 5/5
TrustpilotGreat, profesional service
A big thank you to all the staff at the Fine and Country office in Diss following the sale of our house. Chris provided us with sound advice and judgement at the start of the process with Tanya handling the prospective clients in a highly professional way. Sue, in the office, was an excellent guide to the management of the process and Julie Vassar worked closely with us keeping us informed all through the purchasing process which proved reassuring. The photography and sales material was of a really high standard which went over and above what we have seen before adding to the high standard and quality of the sales process.We would highly recommend the Fine and Country team in Diss if you are considering the sale of your home - they were exceptional from the start.
Mark · 6 December 2023
Agent replied · 19 June 2024
Hi Mark, thank you for taking the time to review us, we are extremely pleased to hear of you positive experience with us. We wish the best for the future and hope to work with you again.
★★★★★ 1/5
TrustpilotShould be held accountable
I don't know why this company has so many glowing reviews? The website is misleading and contains properties in London that are no longer available, because they don't maintain their website. Even their Barnes agent said don't bother calling because it's all AI robots answering the phones. I found them unhelpful and deceptive and I wouldn't recommend the west London part of the company.
Bob · 4 October 2024
Agent replied · 22 October 2024
Hi Bob, we apologise that you feel as though you've had a negative experience with Fine & Country. We can assure you that our website is properly managed, it is common practice that 'Sold' properties remain on a site for a period after exchange. Please can you contact complaints@hq.fineandcountry.com with the name or details of the agent you spoke to in Barnes and we will look into this.
★★★★★ 1/5
TrustpilotThey don't listen
I sent a very simple question to the West Malling office about a property. I made it clear that I wanted an email reply. Instead I got a standard email response from a no-reply email address. The email did not address my question.I had previously asked a verbal question of a different Fine & Country office and was bombarded with unwanted and irrelevant calls. They need to listen.
Robert · 25 July 2024
Agent replied · 22 October 2024
Hi Robert, we're sorry to hear about your negative experience with our West Malling office, please be assured that we will investigate this.
★★★★★ 5/5
TrustpilotA positive sale. 👍Diss office.
When Chris Scott came to give me an estimation of valuation of my property I was quite surprised with quite a bold figure. But he assured me that my property was fairly unique, and it was. We managed to achieve £25000 over the asking price. !!! The office staff at Diss were professional and understanding. Once the offer was accepted Philippa took over the day to day running of managing the sale. We had a few bumpy moments through the relatively short chain but we exchanged yesterday and complete Wednesday 13th July 2022. I would undoubtedly recommend Fine and Country for selling a bespoke house of character, basically because of their boldness and professionalism. Also I have to say that their description and photos of the property were extremely excellent. Thanks. Mark
Mark · 8 July 2022
★★★★★ 5/5
TrustpilotExcellent Experience
We recently completed the purchase of our home with Fine and Country, Lisa was very helpful and kept my wife and I informed of the progress the entire way. I would definitely recommend purchasing a house with Fine and Country as I could not fault a single thing through out the whole purchase.
Paul · 14 October 2021
Agent replied · 12 June 2024
Hi Paul, what a lovely review, thank you! We're delighted to hear your kind words, and know Lisa will be, too.
★★★★★ 5/5
TrustpilotA job well done!
Our sale took quite a long time and the Fine and Country staff at the Diss office ensured that it stayed on course. Our grateful thanks go to Chris and Sue but in particular Tania who worked tirelessly maintaining contact with us, Solicitors, the buyer and other estate agents to make sure that the sale took place.
David · 17 December 2020
Agent replied · 12 June 2024
Hello David, congratulations on the sale of your property! We're so pleased to hear that you received great service from the team at our Fine & Country Diss office. Chris, Sue and Tania will be happy to read your lovely review. Thank you for sharing your experience with Fine & Country and we hope you will work with us again.
★★★★★ 1/5
TrustpilotChepstow office are a bit like the old…
Chepstow office are a bit like the old double glazing salesmen, you just cannot get rid of them. Every few weeks we get a letter telling us that our current agents are no good and use F&C. However when you email, they ignore it, They never answer the landline 01594 715444 and Richards mobile 07970 237304 is the same and usually goes to answerphone. And all I want to do is get off the mailing list, however what if I wanted to buy the house you are thinking of listing with them?? I would have given up a long time ago.Plus they use 'The Homeowner' to get round the Mailing Preference Register, that I am registered on but letters addressed such are unregulated.If it was me I would look elsewhere for an agent, Purple Bricks for example - £1000 and listed for 5 years if you are not in a hurry to sell (like us Richard so take us off the list pleeeeeeeeeeease)
D · 21 November 2023
Agent replied · 19 June 2024
Hi there, we're sorry to hear about your negative experience when trying to contact Fine & Country Chepstow. We pride ourselves in providing only the best service and customer experience, and so we'd like to investigate this further. Please could you email complaints@fineandcountry.com with the full details of your complaint and the office, and we will look into this. Thank you
★★★★★ 5/5
TrustpilotGood buying experience with Fine &…
Good buying experience with Fine & Country, Oxford. Guy was on the case and communicated well with us throughout the process. Sales materials and use of Matterport 3-D was exceptional. Was always available to facilitate information exchange between all parties. Unusually smooth process all around and Guy must take a lot of credit for that.
Swatt · 16 May 2021
Agent replied · 12 June 2024
Thank you for sharing your experience with Fine & Country. Congratulations on the sale of your new home! We will pass this message onto Guy who will be so pleased to read your lovely review. If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
★★★★★ 5/5
TrustpilotAnita Adams (Staffordshire) did exactly…
Anita Adams (Staffordshire) did exactly what she promised. Sold our home. She is professional and holds your hand from start to finish. Anita keeps you updated on a regular basis and takes the stress out of selling your home. I would highly recommend Anita. Her attention to detail and customer service is second to none.Jayne Egerton (Staffordshire)
Jayne · 1 December 2020
Agent replied · 12 June 2024
Hello Jayne, thank you for leaving this lovely review. It's great to see that our promises were delivered and the stress was taken out of your home move as a result of Anita's excellent customer service in our Fine & Country Staffordshire branch. We will be sure to pass on the message and Anita will be so pleased to read your kind review. Congratulations on selling your home!
★★★★★ 5/5
TrustpilotThank you!
We recently bought through Fine & Country and they were brilliant. Having had pretty poor experiences with estate agents previously this is the first time I would enthusiastically recommend one! Gabby was great throughout, proactively chasing everyone in the chain (other estate agents, solicitors and buyers) to get things moving. She was instrumental to solving some problems which could have caused us major delays without her intervention and I have no doubt it would have taken a lot longer for us to complete without her. Thank you!
Kat · 21 June 2022
★★★★★ 5/5
TrustpilotChris Scott F&C in Diss
Chris Scott and his team in the Fine and Country office in Diss were great!They helped us find a fully funded client on day four!Tanya and Sue were very helpful in following up on the various stages as was needed. Thank you very much for getting us to our new place in such a timely fashion.
Sheila · 25 January 2021
Agent replied · 12 June 2024
Hello Sheila, congratulations on the purchase of your new home! We're pleased to hear Chris, Tanya, Sue and the rest of the team from our Diss office provided you with a five-star service and we will be sure to pass on your message to them. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
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