Trusted Agent profile · Aylesbury

Connells Aylesbury reviews

4.4

★★★★★ Great

277 reviews across 3 platforms

2 Temple Street, Aylesbury, HP20 2RH

Connells's office in Aylesbury, at 2 Temple Street, is rated 4.4 out of 5 across 277 reviews on three platforms, including 275 Google reviews rated 4.4.

Google logo

4.4 / 5

275

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.

5/5

Google

Had the best experience with the lovely lads in the Lettings department, very professional always stayed in contact with us regarding what was going on. Adam the Manager couldn’t do more than enough for us through out the process. Aaron and Jack were very enthusiastic in everything they did. I can highly recommend them! On the whole very professional and will most certainly use again.

Sarah · 15 June 2019

Agent replied · 13 June 2024

Thank you, Sarah, for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Aylesbury lettings team provided a 5-star service!

5/5

Google

Exceptional service from Connell. They were highly professional, responsive, and made the rental process a breeze. I greatly appreciate their dedication to finding the perfect property for me. Highly recommended! Thanks Adam and Ambre.

Vipin · 15 November 2023

Agent replied · 13 June 2024

Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I will start by saying that 6 years ago, I didn't have the best experience with Connells when buying my flat through them. However, I have completely changed my opinion on them since then. I had my flat up for sale with a different agent for four months with a few viewings, but no offers. Chase from Connells had proactively contacted me, researched sales in the area and explained to me the way that they work, and how he would push for mine to sell. I was eventually able to get out of contact with the other agent, and within a couple of weeks on the market with Connells, Charlie and the team had found me a buyer, and even better - it was a cash buyer. If you are looking to sell a flat in Aylesbury, I highly recommend using Connells. They know the market, and they will work hard to help you sell. The sale of the flat completed at the end of last year, and I bought a property via a different agent. I'm delighted at how smoothly everything went, and I'm grateful in particular to Chase for being proactive, polite and very approachable. He's a real credit to Connells.PositiveProfessionalism

Lucy · 27 August 2022

5/5

Google

We had a fantastic experience with Connell letting agent during my house move. Their support was invaluable, making the transition smooth and stress-free. I highly recommend their services.Special thanks to Adam and Ambre.

Anamika · 15 November 2023

Agent replied · 13 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Google

Recently taken on a property to let with connells, we’ve had some snagging issues within the house however they have failed to have this seen to for months. Constantly told we’ll have a call back but have still never got a call back or the issues in our home fixed which consequently has now resulted in our toddler injuring themselves.

Alliyah · 4 December 2024

Agent replied · 8 December 2024

Hello Alliyah, I'm truly sorry to hear about your experience and the issues you've faced. Please contact us at complianceresidential@connells.co.uk so we can address your concerns promptly. Best regards, Lucy, Customer Relations Team

5/5

Google

Ambre and Adam were absolutely wonderful. They were professional and responsive to our questions, which made our move so much less stressful. I’m super grateful for their help, and would highly recommend them.

Wei · 17 October 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Connells Aylesbury undertook the full management of my Mum's rental property for many years. Over the years they sourced and helped her maintain good communication and service to tenants, and we're always there to sort any problems that arose. When Mum passed away in 2022, they were the obvious choice of estate agent to sell the property. Their sales team successfully sold the property in a changeable market environment and we were very grateful of their intimate local knowledge and the advise and support we recieved.

Karen · 17 October 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I would like to extend my sincere appreciation to Ambre and Adam for their exceptional assistance throughout the entire process. Their efficiency and professionalism made the paperwork process remarkably smooth and convenient. Their unwavering availability and willingness to address any queries I had were truly commendable. I am deeply grateful for their efforts, and I hold Connells in high regard as a result of their outstanding service. Without hesitation, I would wholeheartedly recommend Connells based on my experience. Thanks

MrVishal_Xx · 17 October 2023

Agent replied · 13 June 2024

Thanks for the wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I cannot thank the team at Aylesbury enough, they went above and beyond to help me with my sale and onward purchase. My case in particular was difficult and the support I received from Samantha, Charlie, Chase and Pritesh was exemplary. Highly recommend.PositiveResponsiveness, Professionalism

Jo · 27 August 2022

Agent replied · 13 June 2024

Hello, thank you so much for taking the time to provide our Aylesbury team with a 5-star review. We are so happy to hear Charlie, Chase, and Pritesh have been exemplary. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

Quick and easy. Dylan, Adam and the team were great from start to finish. Would 100% recommend if you looking to rent/buy.

Anil · 14 April 2024

Agent replied · 13 June 2024

Anil Hussain thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Amber was so helpful 5 stars isn’t just enough. I had a very fast paced and urgent move in.She and Adam made that seamless and possible for me in 7 days.Lovely team

Esther · 19 July 2023

Agent replied · 13 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I had the daunting task of selling my property this year during lock down in March. I had been struggling and my current Estate Agents were letting me down by making too many fundamental errors! ☹️Along came Connels who were very slick snd professional. When showing potential buyers around they will not let you down! I was amazed by the stats and homework they had done in comparison to the competition and was immediately happy in them selling my home. Headed up by Chase Caswell the team were brilliant and the marketing up-to- today’s standards and professionally produced. If you want to sell your home call on these guys because they won’t make the cowboy mistakes the others WILL. When they say they want to sell your home they really do MEAN it! Call Connells in Aylesbury don’t waste time with the others like i did! They will sell your home and as fast as is possible 😊😊😊 Thank you Connells of Aylesbury for the supreme customer service and professionalism.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 27 August 2021

5/5

Google

Very efficient, clear, professional, helpful and polite service from Aylesbury, Connells. From rental team to sales team, all handled our case sensitively and professionally. Huge thanks to Adam Manning, Pritesh, Suzanne, Cameron and Chase. They helped us on purchasing our new home and renting our current property. Literally whole process from A-Z, finding the right house, getting the right mortgage(s) and finding the right tenants for our property went smoothly. Also very Covid aware and very well prepared in terms of viewings and appointments, even when handing over the keys, all keys were disinfected! Thank you to all, again. Burcu & EmiliePositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2021

5/5

Google

The team at Connells Aylesbury are amazing! It was pleasure being served by them and in a way, working with them to make our purchase go through as smooth as possible. They all listened to our concerns and were very attentive. I would like to thank Pritesh, Cameron and Charlie who were all involved in our purchase in some form and made it very easy to get information, details etc. I would like to thank Chase especially who done the viewing with us, been with us right from the get-go and has been at our every call when we wanted/needed. Thanks again Aylesbury Team!PositiveResponsiveness, Quality, Professionalism, Value

Omar · 14 June 2021

5/5

Google

We thoroughly recommend Connells and in particular Charles Benfield as an estate agent. As first time buyers, buying a house seems like a confusing minefield. Charles listened to and answered all our questions. He also made us feel reassured and supported throughout our move. Charles was highly professional whilst making us feel understood and keeping us informed every step of the way. His easy to approach manner made our house purchase go much more smoothly! Thank you Charles, we appreciate everything you have done :)PositiveResponsiveness, Quality, Professionalism

Laura · 14 June 2021

5/5

Google

Rawal Qadri was very helpful with the sale of my flat, would recommend this branch to anyone!

James · 14 April 2024

Agent replied · 13 June 2024

Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

5/5

Google

I am currently looking to buy a new property in Aylesbury. I am very happy with the service provided by Connells Agents, Poppy who has been incredibly helpful and professional. Nothing is too much trouble for her. Now, I have found the perfect place. Thank you Poppy at Connells Aylesbury!

Jannette · 14 June 2020

Agent replied · 13 June 2024

Hello, thank you so much for taking your time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.

5/5

Google

I am currently looking for a new property and I was kindly invited to an New Homes Open event by Samantha and her team in Connells. I was shown the new homes brochures and was given so much help in making a decision moving forward. I am seriously impressed with the knowledge and help that Samantha and her team were able to provide. I have not made a final decision yet, but I think the brilliant customer service should always get a mention!

Kristina · 14 June 2020

5/5

Google

Quite responsive and diligent. Help me secure an apartment in less than 2 weeks. Special thanks to Amber (really helpful) 😉 …

Ashorobi · 17 October 2023

Agent replied · 13 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

I was wary meeting with Connells Estate Agents in Aylesbury, as hadn't heard particularly positive reviews of the company, when trying to sell my property. However I was pleasantly surprised - The agent I initially met with was polite, open and very willing to answer all the queries that had arisen from my prior research. He was the only agent from the six companies I met with to come prepared to measure each room in the house and take pertinent information to make the rest of the initial process quicker. There was no hard sales or pressure pitch made and he was open to discussing flexibility over fees, due to contributions to the sales package that I could make. I'd had a previous bad experience with another local estate agent I took on prior to Connells; but decided to go with them next, in part due to the positive initial valuation meeting and in part to their larger sales coverage of London and the local areas. Daniel, the main agent that then took over the sale of the property, the previous agent was leaving the company and made me aware of this in our initial meeting/valuation, was fantastic to work with. He was in continuous contact to update me at each stage of the process, he worked hard in tandem with my solicitor to ensure continued discussions with the buyer and myself, to keep us all on the same page. The buyer wanted the sale to happen particularly quickly and this was possible because of the hard work of my solicitor and also Connells agent. I found that any requests I made were taken on board and acted upon in a timely manner and any feedback I gave was taken seriously. All in all they worked with me and supported my decisions, offering advice where needed, the house was on the market with them for a reasonable amount of time before an offer was accepted and they enabled a swift sale when this happened.

Elena · 15 June 2019

5/5

Google

Really good and speedy service while renting my property, would highly recommend Adam if you are looking to get your property rented

Mimi · 18 August 2023

Agent replied · 13 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Adam and Dylan, you were knowledgeable and very helpful with our rental property 5 ⭐ from me

Sheryll · 10 April 2025

5/5

Google

Having purchased a property from a seller / solicitor combination who seemed to be utterly disinterested in actually completing the sale, I can't possibly recommend this agent enough. Okan absolutely moved a mountain to ensure the sale completed a mere hour before I would have no choice but to back out of the purchase. Without his dedication I am convinced I would still be renting today.

Gareth · 22 April 2025

1/5

Google

Avoid to use them buying or selling, Absolutely disgusted with contact and poor communication, appalling fictitious viewers, I called the branch several times, I left my details with letting advisor (luck of no sells team advisor available) and kindly request to call back, made an enquiry regarding to property by the-time they get back to me( no contacted at all) I found out property been sold by different estate agent. Disappointed very bad experience and disgraceful. I will follow up and escalate the issue with their internal complaint procedures.

Ayse · 14 June 2022

Agent replied · 13 June 2024

Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us at socialmedia@connells.co.uk and we can look into this further for you.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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