Trusted Agent profile · Attleborough
★★★★★
1,062 reviews across 2 platforms
London Road, Attleborough, NR17 1FF
Orbit's office in Attleborough, at London Road, is rated 3.3 out of 5 across 1,062 reviews on two platforms, including 22 Google reviews rated 3.7.
Every review we hold for the Attleborough office, from every platform, shown as written. First names only.
5/5
TrustpilotKathryn was such a good tenancy coach
Kathryn was such a good tenancy coach. She always explained herself and any appointments she give me she stuck to them and was always on time.
Hi Tia, what kind words! We will ensure this gets passed onto Kathryn, thanks.
1/5
TrustpilotI was hoping to find good reviews to…
I was hoping to find good reviews to give me hope that my experience is just bad luck but it seems not. I have never in my life experienced such poor communication. I have raised several complaints regarding this ongoing issue and am now very ill from the stress. I just don't understand how a business can survive like this? I have been with orbit for 15 years and I am shocked at this level of customer service
Hello, thank you for your feedback and I am sorry to hear of your frustrations with our services. We would like to understand how we can help and improve our service. If you want to email us at customer.relations@orbit.org.uk, then we can look into this for you.
5/5
TrustpilotHi considering the fact I contacted you…
Hi considering the fact I contacted you in the morning on the day a agent was available within hours on the same day at a time requested so as I don't lose time at work
Hi Aaron, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotYou have all been very helpful since…
You have all been very helpful since moving, nothing seems too much trouble for all your assistants to deal with, they have all been friendly and very helpfulThank you all so much for making my move easy for me
Hi,We’re really glad to have helped you through the moving in process and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotQuick to answer quick to help the…
Quick to answer quick to help the quickest way they can best housing association by far and I’ve been with alot but thankyou for your outstanding contribution to helping residents live peacefuly and without all your dedication we wouldn’t be able to a big thankyou to you all
5/5
TrustpilotWell done Sarah
Sarah was very understanding and new what my problem was and made me feel relaxed.And the best thing is she new what she was talking about 10/10 service
Hi Glen,I am so pleased to hear our services were of help to you. I will pass your feedback on to Sarah. Thank you for taking the time to leave this review, it is much appreciated.Thank you
2/5
TrustpilotService charges. Thanks the team has been helpful
In the last two weeks I have received 4 letters saying my direct debit will be on 12th Feb £85.13 on the 15Feb £94.29 then on 22nd Feb £102.62 per month. I also received a letter dated the 22ndFeb stating that I am £ 199.22 in the red. I pay by direct debit so how is it I’m in debt? Has anyone got a clue, because I haven’t. I’ve only been living here since June 2019.
Dear Rita I am sorry to hear of the issue you have experienced with Service Charge. For us to assist you with this please contact our Customer Relations Team on the below. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotOrbit Housing not fit for purpose
Please Whatever you do, whether you’re looking to rent or buy through this company (Orbit housing). Whenever there’s a problem with the rental property, you end up speaking to staff that are so dumb and unhelpful you might as well watch paint dry. I’ve never in all my life ever spoke to staff that are so thick.
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
1/5
TrustpilotI was told that somebody would contact…
I was told that somebody would contact me within 48hrs about a repair that has been outstanding since April. Low and behold nothing!Orbit really are the absolute worst at getting anything done!
Hi Katie,Thanks for taking the time to leave this feedback. We're glad you received the support you needed.
5/5
TrustpilotRachael was lovely and helpful
Rachael was lovely and helpful. She is a great asset to her team. She knew what she was talking about and offered me good advice. Thanks
Hi Jason, what a lovely review. We're glad you've received such great support from Rachael.
1/5
TrustpilotDog poo bins not emptied
Orbit have installed dog poo bins at kings oak park Headcorn but no one is emptying them so they are overflowing? Not sure how bins solve the problem if they are not being emptied and instead and spilling out onto the ground. Multiple residents have raised concerns and nothing is being done.
Hi Sarah,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotIf your going to evict me, do it
Considering these people reckon and can magic money up when i cannot even afford a Netflix subscription is funny. I have spent the entire day in tears. Thanks to a lovely letter wrongly stating I've been in arrears in months this isn't the case. Despite paying my rent every month. Threatening court action in a letter with staff saying no we aren't is just wrong. So it's a bittersweet symphony.
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotI think the gas engineer was brilliant
I think the gas engineer was brilliant. Very professional. Came at a time suitable for me. Couldn't be happier with how the checks were carried out. Great company. Well recommend this gas company to anyone.
Hi Stephen,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
4/5
TrustpilotIt's important you are on when they turn up.
Engineer turned up just after 8am was about 15 mins, and was polite he got on with the job. I do not like phoning up with a repair request as it takes forever to get through and speak to somebody.
Hi Lyn,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotI'm tired of being asked review everything
How am I expected to review a gas safety check? I have no clue as to whether it was done correctly!!All I can say is a man came to my house and then left. The rest is a mystery!!
Hi Belinda, thanks for taking the time to share your feedback. We will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotQuestions
Emma is really helpful and answers any problems I may have. It’s lovely to catch up with them to see how the customers are getting on.
Hi Emma,Thanks for taking the time to leave this review , great to see you received good customer service from us.
5/5
TrustpilotDonna was a pleasure to talk to and…
Donna was a pleasure to talk to and offered good advice 👍
Hi Phil. We are so pleased you were happy with the service. We will feed this back.
1/5
TrustpilotBullying antics by Orbit Housing
. I am utterly disgusted by the despicable tactics employed by Orbit Housing recently. The threatening and unprofessional behavior exhibited by their staff is completely unacceptable. Instead of seeking amicable solutions, they resort to attacking the weak and vulnerable.
Hi Jamie,We're sorry to hear that you feel this way. So that the team can look into this for you, could you please respond to the Trustpilot request for your details that we've just sent privately. Thanks, Orbit.
5/5
TrustpilotRosario was really helpful to me and…
Rosario was really helpful to me and made me feel very comfortable about moving in, and the help available to me if needed. Thanks
Hi BenGreat to hear this, we hope you enjoy your home.
5/5
TrustpilotRachel has been so helpful and happy to…
Rachel has been so helpful and happy to answer all my questions. The support and follows up have given me such confidence to move forward
Hi Shan,What a wonderful review! Thank you so much for taking the time to leave us this feedback.
1/5
TrustpilotAwful poor housing association!!
Awful poor housing association!! Beware when getting a shared ownership from these as they will continually increase the rent every year! They do not ever support you or offer advice or support! All the want is your money! Do not get a house with them!!!
Hi Jason,We're really sorry to read that you haven't received the support or advice that you may need.We've requested some information from yourself via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.ThanksOrbit
5/5
TrustpilotTenancy coach Emily
For the period of time that I have had Emily as my tenancy coach she has been brilliant at helping me get access to things I need like a washing machine and access to help for my mental health. She's always kind and caring and amazing to talk to whenever you're on the phone with her and she always does whatever she can to make sure you're okay and not stressing about anything.
Hi Carenza, I am glad to hear of your positive experience with us. I will pass your feedback on to Emily, I'm sure she will appreciate it. Thanks
1/5
TrustpilotI have the displeasure of residing in…
I have the displeasure of residing in an orbit property The property was empty for over 6 months prior to me moving into it..you would think that they would of checked out the property to make sure everything was working properly..Hell No The day I moved in the toilet didn't flush..none of the sockets in the living room or bedroom worked..as something was wrong with the fuse box..the immersion keeps breaking down...the shower enclosure seal at the bottom has eroded therefore the bathroom gets very wet when using it as there is no bath..I could go on..and they have the cheek to harass about the rent...disgusting disgusting disgusting So disappointed in orbit..get your house in order before you harass peopleIf I could give No stars ..I would..
5/5
TrustpilotBeing supportive to me.When I needed…
Being supportive to me.When I needed help with my tenancy. Thank you Donna.
Hi Donna, thank you for taking the time to share your positive experience.
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