Orbit Attleborough reviews

★★★★★ 1/5

Trustpilot

Housing disrepair

Hi All , I have been an Orbit tenant for over 30yrs . In this time I’ve seen a steady decline in their repairs service . I’ve been waiting since 2019 for a bathroom upgrade . I’ve spoken to MPS customer service , Estate Manager , orbit complaints . Orbit customer service . Enviromental Health - the list goes on and I’m getting no where . I’ve been given so many dates for work to be done but it’s never materialised. I have now been advised to go to my local newspaper as my bathroom is unhygienic and absolutely falling apart . I am now looking at housing disrepair solicitors . Disgusted at how Orbit have just ignored my requests over the past 2yrs . Quick enough to take my rent

Shirley · 13 July 2021

★★★★★ 1/5

Trustpilot

I can't put a review down about orbit…

I can't put a review down about orbit because they are that rubbish they don't deserve to have any reviews been waiting for a mutual exchange since 7th May 2021 been told numerous thing's about the paperwork that because of covid they have a back log of mutual exchanges to go through I was told 3 weeks ago that they had my forms and it was being processed more lies every time I phone they say something different enough is enough

Ms · 8 July 2021

★★★★★ 5/5

Trustpilot

I can’t thank you enough

I have been supported by jo for the last 6 months. She’s amazing, not only has she helped me with my tenancy she’s listened and been there for me. She’s heard me cry, be a mess and I can honestly say she’s part of the reason I’m coming out of the other side. She’s an asset to orbit and I can’t say enough lovely things about her. Thank you so much for everything you have done for me, it’s clear that you care and it’s not just a job. I’m very thankful

Bev · 7 July 2021

★★★★★ 1/5

Trustpilot

Terrible, terrible, terrible!

I'm not even sure orbit deserve a 1 star rating. I reported an issue with the toilet leaking when we first moved into the new build. They eventually came and fixed it 10 months later, once I'd already paid 2 extortionate water bills, which they wouldn't help out with. It's now broken again and they tell me as I've been there a year they can't fix it and I'll have to pay someone to come and fix it! Same toilet, same problem! Obviously wasn't fixed in the first place!!My poor next door neighbours have had their ceiling leaking and collapse in from the upstairs bathroom! Please DO NOT buy your house from orbit! It's problem and problem and they never fix things. You'd be better off buying a plot of land yourself and getting some birds to build you a house on it. It would have less problems I assure you!

Sophie · 2 July 2021

★★★★★ 3/5

Trustpilot

Bully Boy Tactics from orbit

I am a tenant of orbit housing, i have been for 12 years. in all that time i habe never failed to pay my rent on time, at one point my rent account was £1000 in credit. yet today i have received a letter trying to scare me, because my rent is in arrears. not thet i have not paid, but because the benefits agency are late in paying, as they always are. so i am being threatened with eviction because somebody else is not paying on time. i wondere if they would use the same scare tactics when speaking to the benefits agency. i think not!!!!!!!!!!

Bob · 18 June 2021

★★★★★ 5/5

Trustpilot

Donna was kind understanding and very…

Donna was kind understanding and very considerate I have anxiety and she was very kind

JACQUELINE · 20 June 2023

★★★★★ 1/5

Trustpilot

Mutual Exchange …

I have recently put in an application for a mutual exchange and have been told numerous different things and the most recent is that because of government lockdown my application may not be processed until 21st June however the person I am doing an exchange with have already been contacted and had all relevant checks. I feel this is unacceptable as there is a 42 day rule to adhere to and moving the goal posts because of covid is not acceptable when contractors are now entering people’s properties. When you ask for an update or to speak to someone in mutual exchange you are never put through to anyone and this is extremely frustrating. Management will not talk to anyone either, disappointing

Nina · 27 May 2021

★★★★★ 1/5

Trustpilot

Disgraceful housing association

Absolutely disgusted in the way we have been treated by orbit! Nearly 24 years with this housing association and have had no help when it needed. Getting through to orbit is hard enough as when we ask “no one is in the office” Been waiting for call back after call back and nothing. When I then chase them up on the several call backs I am waiting to receive All I get hit with is the same line “we have tried to contact” “unfortunately they are out of office today we will call you back” same thing every time. No one contacts you back or seems to have a clue on what’s going on inside there own departments!

Jane · 21 May 2021

★★★★★ 1/5

Trustpilot

Bathroom upgrade…

I had a bathroom site inspection in August 2019 as my bathroom is over 30 yrs old and with age things were starting to break , taps , pipes and tiles falling off the wall . After being messed about with missed appointments , men turning up to do jobs not requested and lockdown it’s now 2021 and I’ve still not had upgrade . Received a letter today to say will be done in the next 12 months . I am disgusted at the way I’ve been messed about by Orbit Housing . I work with Autistic children and to take time off work takes planning and cover issues . I’ve waited in many times for workmen who just don’t bother to show up and no courtesy calls . My bathroom is unhygienic, falling apart and not fit for purpose . Orbit constantly make excuses or pass the buck . You can never speak to Management. They are either out of the office or don’t call back . They would soon contact me if I owed a penny in rent . No customer care at all .Mrs Moore Fulham London

Shirley · 17 May 2021

★★★★★ 1/5

Trustpilot

Games

Should never have taken orbit property since 2015 when I moved into a home. And after recovering from life changing surgery unable to walk on top of multiple health problems.Have never had a tennacy support officer. Help or support at all. As since 2016 I have suffered antisocial behaviour with new neighbours kids running all over my car. And ongoing damage to property from kids.Then people trying break in and being stalked.. Having cctv footage of alot of this too.!Orbit don't have no duty of careNo safe guarding for disabled vunrable persons.And I'm trying get out of this hell whole. Orbit need a wake up call to living conditions we all put up with. And I am sure they wouldn't sitting there all rosey if they sat in our shoes.

Ja · 10 May 2021

★★★★★ 5/5

Trustpilot

I am writing a review about my amazing Job coach that is Jo-Anne Lyon.

I am writing a review about my amazing Job Coach, that is Jo-Anne Lyon. I lost my job due to Covid last year, I have always been in work previously to that. So when the covid lockdown happened, and I lost my job due to that, it was so good to have that extra support in trying to get myself back into work again.I am so incredibly grateful that I got offered a job coach through Orbit. When I first spoke to Jo, she instantly made me feel comfortable, with her great people skills.She has helped me no end, with all the aspects of finding, & getting back into work, from re-doing my CV, covering letters, searching for work, ideas of what else we can try moving forward, whilst also keeping me positive, I look forward to our calls. Although I still haven’t been lucky enough in getting back into work, Jo is always coming up with new ways and strategies we can try. She has been amazing throughout our time together, and I can’t praise her or thank her enough.A truly kind caring lady, who is amazing at her job role.So thankyou.

Emma · 16 April 2021

★★★★★ 5/5

Trustpilot

Jasmine

Jasmine, my orbit coach has been amazing,she's extremely personable, a great listener, She always makes time to increase my self esteme, Her support has been invaluable, and I praise her in the most highest way.If I were her management I would value her highly and send her recognition for excellent customer care, I wish there were more professionals like her.My life is work in progress, but with her support and incoregement I'm getting stronger all the time. Please pass on my gratitude to her yours sincerely. Mr Kevin Risley

MR · 15 April 2021

★★★★★ 1/5

Trustpilot

Waste of time complaining to Orbit

Waste of time complaining to Orbit. They investigate themselves which always ends up as a complete whitewash. The ombudsman just takes too long to make a decision and Orbit usually try to undermine the process by going to court with made up 'breaches of tenancy anyway. Go to the media and expose them for what they are. Its the only way.

Barry · 28 July 2023

★★★★★ 5/5

Trustpilot

i am very pleased with all the help…

i am very pleased with all the help sarah as given me , pointed me in the right direction , found lots of subjects that might suit me ,to get a job , and courses to follow etc. a very pleasant experiance for myself ,not being to computer savvy, always willing to explain things and be there to support me thank you so much it was a big help in my hour of need. others could indeed learn from her guidace. M.A.BLEWER

Mark · 14 April 2021

★★★★★ 1/5

Trustpilot

I have no stair bannister

I have no stair bannister! Health and safety hazard.. can’t have my nephew stay over or my friends kids because of how dangerous it is. My nephew came for the day at the start of August and nearly fell down the stairs.

Chloe · 28 August 2024

★★★★★ 5/5

Trustpilot

Donna was supportive to my issues

Donna was supportive to my issues, listened patiently was empathetic and offered me help with my current situation

Toni · 24 February 2023

★★★★★ 1/5

Trustpilot

Roof leaking for 3 years

Roof leaking for 3 years, no stairway light, bathroom ceiling leaking , plumber made it worse, gas pipes re-directed through a fire ceiling and 10cms gaps, had combi problems for years only resolved after I got British Gas in who condemned the whole system in less than 30secs, I’ll fitting replacement kitchen, new doors and windows draftier than the old ones, 3 bed large garden under £100 per week that’s why we put up with it, but Orbit aren’t fit for purpose and haven’t been for the 33yrs I’ve been a tenant

Helen · 31 March 2021

★★★★★ 5/5

Trustpilot

Donna was very helpful and she said…

Donna was very helpful and she said that they might be able to help me which made me happy.

Dawn · 20 January 2023

★★★★★ 1/5

Trustpilot

Awful

Awful. I have had issues at my property and I have addressed this with orbit and no help.. I decided to try search for a mitral exchange and found one. Submitted my forms in 30th January as I had to wait for them to deliver the forms . Missed there deadline of a few days and they have not even looked at my forms , ignored them and telling me it’s still paused and won’t look at mine until they unpause the exchange’s now. I have waited this long and no help via emails or over the telephone desipe desperate issues for me to move due to saftey for me and my children. Disgusting! Ps they told me to go to the council about this to as they would have to rehouse me because they couldn’t be asked to look at a exchange form put in 3 months ago despite sending them police evidence and letters to help me move!

Rochelle · 28 March 2021

★★★★★ 5/5

Trustpilot

Kathryn O’Neill has been professional

Kathryn O’Neill has been professional, supportive, caring and full of valid advice and information throughout. Kathryn’s support has meant the world to me these past six months. I can’t thank kathryn enough.

Joan · 24 March 2021

★★★★★ 1/5

Trustpilot

How does Orbit even function?

Orbit literally just can’t cope. The call staff are ill advised. No one returns calls or emails and right now it appears Orbit are trying to duck and dive with mutual exchanges. Firstly telling people the processing is on hold and will be reviewed 15th March. Five calls and three emails later, no response to my question of has the processing re started. Went to file a complaint, only to find no submit button for your complaint form once it’s filled in..... it’s almost as if it’s done on purpose!If people call my company for an update, they don’t even wait minutes for a comprehensive answer, let alone days with no answer at all. I’m unsure how a Company functions and continues in business the way Orbit does.The CEO’s home address is public ally available to those who know where to look, and with the lack of service in getting, a letter will be heading off to his home address!

Rural · 18 March 2021

★★★★★ 1/5

Trustpilot

I would give them 0 stars if I could

I would give them 0 stars if it was possible.I was contacted regarding a London living property.I was upfront about bad credit I had due to past personal problems but could show my finances are back on track. I was advice that it is reviewed in individual cases.I arranged to view the property with the estate agent. Where they said they needed to contact my landlord and work for referencing l. Again I highlighted my history and wanted to make sure I wasn’t waisting my time, before they contact my landlord.I went ahead with my referencing and was informed by the estate agent my case is being reviewed by orbit housing. This was over a week ago and my landlady has been on my case about when I’ll be leaving as she needs to get new tenants.I’ve chased both the estate agent and orbit housing and been completely ghosted ! This is so unprofessional and has put my home at risk as my landlady now thinks I want to leave because they contacted them to confirm my tenancy. You shouldn’t be able to do this to people !

JJO · 8 March 2021

★★★★★ 1/5

Trustpilot

Useless, awful maintenance department

Orbit's maintenance service is appalling. Their usual timeframe for a PRIORITY call-out is 28 days (has gone up to 90 days now due to Covid) - disgraceful. So basically your house could flood or boiler could break and even with a young child in the house, they are NEVER in a hurry to come out. When I first moved in I had no heating & hot water but they didn't care because it was a Saturday, my daughter was just 18 months old at the time and it was freezing with no hot water. They just said we'd have to wait. My neighbour also had her kitchen flood and they made her wait for a week with a very young baby and a flooded kitchen.I have had to constantly chase them for many of the calls I've logged - I have continuous problems with my boiler. I logged a call a few years ago for my shower which was scalding hot and would not adjust - they just never came back to me so I gave up trying to chase them and we just had baths. I eventually called and logged it again (they'd just closed it without bothering to resolve) and I was persistent that time - the useless moron their contractor they sent out had no idea what he was doing, said there was nothing wrong with it (scalding hot - nothing wrong!) and that I should just turn the water heat down on the boiler - not normal process that should have to happen. The second person they sent out actually fixed the shower - so the first person was just an idiot or didn't care.I've currently got a call logged because my boiler isn't working properly yet again (it breaks every few weeks after they fix it) and so far two weeks in, no contact whatsoever to arrange the call-out. Their contractor Robert Heath have just turned up out of the blue before, without any prior warning, posted a snotty 'you weren't here' card through the door & Orbit closed the call! I work, I need prior notice of the date they intend to come, they can't just turn up.They have useless contractors and shocking customer service for their maintenance department - they really don't care at all about their tenants being in bad conditions in their homes. They were dreadful before Covid, now they're even worse.

NYoung · 8 March 2021

★★★★★ 2/5

Trustpilot

Impossible to get ahold of for updates…

Impossible to get ahold of for updates or answers.I've emailed multiple times, I keep calling and all I am told is that emails have been sent onto the relevant department and someone will get back to me within 48 hours. Well it's been 2 weeks and nothing. The people you can speak to are polite but they can't give you any substantive information. It's a real shame to treat people this way especially about something as sensitive as housing during a pandemic and recession. It's really stressful.

Sanusi · 26 February 2021