Orbit Attleborough reviews

★★★★★ 1/5

Trustpilot

Orbit don't care once they have your…

Orbit don't care once they have your money. we brought a shared ownership house with them as it was the most affordable way of getting on the property ladder. They constantly drag their heels getting the documents over to your solicitors ready for exchange and completion which causes hold ups and stress but you're invested at that point! They lie constantly and tell you either what they think you want to hear or just a blatant lie because they couldn't tell the truth if it came up and bit them on the bottom. we're still awaiting our landscaping, painting and Parking spaces numbered on our development which again we were told would happen a couple weeks after moving in (this is now months ago) when you try to chase this up they ignore your e-mails and when you phone them their 'customer support' team can't even locate your development!! and refuse to give you the details of their site manager for your development.They set up your utilities (gas/elec etc) and then don't bother giving you any account details so how are you suppose to pay your bill? let alone ring your supplier and switch tariffs or change suppliers all together. they have no point of contact for you about this either as they just abandon their 'tenants' Also I rang them to set up our direct debit for the rental portion and was told by the customer service rep that we owed them 400 Pounds.... when we had just paid the completion statement on the purchase!! which was in the thousands!! so I told them this and they 'recalculated' and somehow worked out that we still owed them about ten pounds which seems convenient..... though, in all reality it's probably another way of them scamming money out of people. even though I argued that they had already had over 2grand out of us for one thing or another during the legal process and we had paid the first 2 months of rent up front they wouldn't have any of it and lumped it onto the next rent payment, then had the nerve to say we were in arrears! My advice would be that if you decide to do shared ownership with Orbit make sure you buy enough of a share that you can get shot of them ASAP! buy more shares a couple years down the line to 'staircase' them out when you're remortgaging. that's what we plan to do!

Customer · 6 February 2021

★★★★★ 1/5

Trustpilot

I have gone through the reviews and it…

I have gone through the reviews and it a shocking to see how bad things are. How can a company like orbit be so proud of their self's for how it leave people. The directors and the top people need to get there head from out there ass and have a look on how bad things really are. Orbit of heart England it should say Orbit of it own disaster. Been wait for over a year to get the kitchen floor fixed two or more joist fixed rotten, drain dropped outside, radiator falling off the wall, radiator in bathroom leaking. My list can go on and on but what's the point. Your hide it cover it up. Cover it up with your own polite words? Report it, tradesmen will be out soon, better still my supervisor will only repeat what I have said? I am discussed on how orbit are. My words to you orbit I chew you up then through you in the bin.

Mr · 2 February 2021

★★★★★ 2/5

Trustpilot

Still Need to do better

Orbit south are a housing association with thousands of low rent homes. they are usually nice to live in and fairly well looked after. BUT they have one big big problem. trying to get repairs done in a timely manner is almost impossible, and even urgent repairs are no better. It seems that the companies that orbit contracts to do the work seem to be able to do exactly as they want, without any oversight from orbit. i recently had cause to contact orbit for an emergency repair to my home.one of orbits contactors arrived at my house, stayed about 10 minutes, constantly bemoaning the fact that he was a plumber, not an electrician. he left after condemming my electric shower, which is only about 3 months old. unfortunately he did not pass on any information about his visit to orbit. so next day when i phoned again they had no details about the job, or what was needed. over the next 2 days i have had 3 visits from other guys who have tried very hard to fix the problem, to no avail. that was friday so over the weekend i had no washing facilities at all. and today monday i expected another visit to continue the work. what i got was nothing. when i phoned orbit yet again it was obvious that the operators on 0800 678 1221 were powerless to do anything except send a message and hope the contractor was good enough to reply. The tail wagging the dog i think. my concern over washing facilities is because i have serious problems with my legs, open sore that needs to be kept clean because of the very real risk of infection. it seems that orbit dont give a toss.I Live in Erith DA83LD. Since I wrote this review I have been contacted by orbit, who assured me that they would sort things out. So on Monday just passed i had a plumber arrive, no appointment. He did not know anything about the problem, and again did not have the necessary parts to do the job anyway. yesterday 27/01/2021 I received a message from MPS to confirm that an engineer would be attending today 28/01/2021 between 1300-1700, great news i thought. I should have known better!!!!!!! I am still sat here waiting for this imaginary engineer to arrive. maybe there is a problem? i have 2 phone numbers and an email address which could have been used to let me know. It seems that orbit are still powerless to contro; their contractors!!!!! SERVICE they dont know the meaning of the word.

Bob · 28 January 2021

★★★★★ 2/5

Trustpilot

He told us the lights upstairs was more…light up stairs and outside plug sockets

He told us the lights upstairs was more power then down stairs then took out our outside sockets which we paid for and said someone will come and sort it all out but no nothing has happened what a surprise

Mrs · 13 September 2024

★★★★★ 1/5

Trustpilot

Yet another zero star

Yet another post which Orbit do not even deserve one star! Friend has reported that their roof is leaking. One of the other tenants has sent photos of where the rain is pouring in, stairs and hallway soaking wet. This is being mopped up several times a day. In case Orbit do not realise this is in breach of Health and Safety, as falls could occur. From looking at other comments Orbit have breached numerous of their supposed guidelines! They were told if a contractor has not been out in 7 days, yes 7 days with water pouring through, then to contact them again. The other tenant contacted them and was told it was not an emergency! If this is not an emergency then what is? They have now heard it could be 3 months! If Orbit had a leak in their own homes, and I doubt if they live in an Orbit property, then something would be done in less than 24 hours. Why don't the staff do some actual work instead of sitting around and fobbing off their tenants?

Catherine · 22 January 2021

★★★★★ 1/5

Trustpilot

I'm a orbit housing tenant

I'm a orbit housing tenant, and cannot believe what they have put us through. We have submitted a mutual exchange form 4 months ago now and we are still waiting. When we first sent it in they said there is a 3 week backlog. The other council was ready with everything until 36 days after I sent in my form they decided to tell me that I need to refill in the form as its incorrect and berin mind their customer service team helped us through the form. After this we was lied to 100 times. They said its been processed but it was a lie. I have been calling up every single day but never can speak to mutual exchange team. First it was handed to Nicola Shaky. She only called us a few times but didn't do anything, now I call her she does not answer its been 2 weeks I havnt heard from her, just heard its passed over to someone called Kody. Last week ealing decided thag we can proceed with the swap Friday last week but then kody decided to call and said it called be done that firday and can be done the next Friday. She promised to call me today but I have called the customer service team 4 times and she does not come to the phone. First she said we should call before 2pm if we don't hear from her. Since then we have been calling and she is just ignoring.The main mutual exchange manager Karen. The case was escalated to her many times she doesn't do anything. They told us she will call she does not call or does anything.Nicola sharky just lies to us with no process. She has not done anything. Imagine calling the costumer service team every single day since 4 months. We have had enough.I RECOMMEND EVERYONE THINKING OR MOVING OUT OF ORBIT HOUSING TO THINK AGAIN. THEY ARE THE WORST IM NOT EVEN LIEING IM DISGUSTED. RIGHT THIS SECOND IM ON THE PHONE TO COMPLAINTS TEAM AND IM SURE THEY ARE GONA DO ANYTHING. IF YOH WAS TO LEAVE THEIR HOUSES JUST GO TO THE COUNCIL AND BEG FOR HELP. I cannot believe for the last 4 months they have lied and lied and escalated this matter but its all a lie.They are not helpful and are the worst people to deal with they do not help at all they are very bad.

Haydar · 18 January 2021

★★★★★ 5/5

Trustpilot

Rachael from orbit is a lovely caring…

Rachael from orbit is a lovely caring person and has given me some good advice. I’m really pleased she rang me today. Thank you Rachael for your support.

Stacey-lou · 1 November 2021

★★★★★ 3/5

Trustpilot

Deffinately Needs Improvement

Absolutely disgusting housing association,put in for a mutual exchange and Orbit have got to be the worst,all the paperwork went in from both parties,the person that i’m wanting to exchange with landlord have done everything and all approved,yet Orbit have took it upto themselves to ignore all emails sent to them from her landlord asking for what they need,i have phoned Orbit myself on several occasions and all i get is i’ll pass it on and they will phone you back within 48 hrs which of course they never do,the deadline is tomorrow 23rd December,just phoned again and guess what oh you’ll get a call back within 48 hrs,but of course that wont happen,moving is so stressful as it is without Orbit being like Well i have given 2 more stars as i did phone the number given below again yesterday morning,and low and behold i did get help and did get a phone call back from Orbit so thankyou for that,but still it comes to something when you have to give a bad review to get anywhere and get help,it shouldnt have to be like that

Pat · 23 December 2020

★★★★★ 1/5

Trustpilot

Dont buy with Orbit

DO NOT BUY FROM ORBIT. The shared ownership is a massive mistake and Orbit is a terrible "rent" collector. Try to buy from a reputable builder and avoid shared ownership if you can. And do not use Orbit!! If you have a problem, they are slow to respond, if they do at all. And you will have to chase up multiple times for a single issue, bearing in mind there will be lots of issues. Until they can hid behind you having to cover your own costs, then they are quick to reply and push responsibility back to you. But they are still happy to charge large rent for doing nothing and increase it yearly without any though for the economic climate.

Based · 22 December 2020

★★★★★ 1/5

Trustpilot

Truely awful company.

Truely awful company.Moved my father into St Bedes, Bedford after we both agreed how lovely the place looked. This is what happened to contradict that:On the passing of my fathers death, it was discovered Orbit charged my dad rent on top of his service charge. No rent was due, as the property was owned. Orbit continued to supply an incorrect contract with the previous owner of the property.To sell the property, Orbit need to agree a price by an independent survey (at the sellers cost). This is valid for two months, however Orbit take so long to look at it, the survey became invalid and when they do, they want the property to be put up for sale way under market value. Orbit continue to charge full service charge, despite the owner having passed.One weekend in the empty property, there was a significant water leak from the flat above. This is common here, the place was built cheaply and this particular plumbing had burst the cheap and concealed fixings on thirty plus previous occasions i found out from the residents association. What was striking that weekend, was that Orbit's emergency contact refused, yes REFUSED to come out to sort it.With the plumbing eventually sorted, Orbit agreed to fix the rotten plaster and redecorate as necessary. On FIVE occasions they did not turn up and when they eventually did, left paint all over the bathroom floor and sink. The repairs were not even ever completed, but that's what you get for employing the cheapest contractors possible.My fathers flat was built we no opening bedroom window. This did not help the rancid smell of damp, that got into everything. The hallway had soggy plasterwork and repairs were constant there inlcuding the roof and services. Apparently the place was built without a damp course.Go down to the restaurant and expect continued price rises for mushy and poorly cooked food. But its older residents, they think, will be grateful for what they get.Head into the garden and the impressive water fall is always broken.Contact the manager and you are met with indifference and contradiction.What a way to treat the older generation, but then Orbit know how to profit from them.

Geoff · 15 December 2020

★★★★★ 1/5

Trustpilot

Wouldn't even give a star if I could…

Wouldn't even give a star if I could when it comes to the repairs department, absolute disrace. My mother has been waiting since March for a new front door due to being a problem, rain is coming into her home which is not only a fire hazard if it was to get into the electrics but, my mother has recently suffered a stroke so if she slips on the water and bangs her head then she may not recover. The team know this and still have not repaired or replaced the leaking door.

Jessica · 10 December 2020

★★★★★ 1/5

Trustpilot

Kid's/baby 11 days without heating or…

Kid's/baby 11 days without heating or hot water and still waitingI can't even put in to words how we've been treated.11days without a working boiler in total,there contractors are BSW how they can call there self a company I never know, all I get from orbit is apologies after apologies, we have children one with epilepsy and a baby of 1 years old.We are just left to it and you have to ring them for any updates every day some time twiceIf your thinking of joining this trouble place have a good look at my review and everyone else's, 99% of them are all in redAVOID

Neil · 9 December 2020

★★★★★ 1/5

Trustpilot

Mutual exchange

Been trying to do mutual exchange but they just make mess as about.All mutual exchange progress take a place from end of the August. 2nd delays because of the Orbit. The is no chance speak with team from mutual exchange. Plenty of call 0800 (is just one numer !!!), with out any help. No response after sending e-mail. All make us upset. Is so stressful time, as is take so long, and we still don't know where we are!!! Also the is is no response after complaints. Bad orbit connection with contractors from electric (how long they have to wait for certificate? Is over month already!!!

Lidia · 8 December 2020

★★★★★ 1/5

Trustpilot

If I could rate a 0

If I could rate a 0, this is what this god damn awful Housing Association and their contractors would get from me. A pretty nasty set up without a care in the world for their tenants. Housing Associations that live for making profit should not exist, after all, its called social housing for a reason. And to be left without hot water, heating and a way to cook, should not be allowed especially at this time of year. I have to work from home, and it really is not fun when you can't shower, can't eat and can't keep yourself warm. 7 days now. Disgusting behaviour

Dawn · 2 December 2020

★★★★★ 1/5

Trustpilot

Completely useless

Completely useless, always takes ages to get through on the phone and whoever you speak to if you do is useless. Jobs have to be repeatedly chased and are then done poorly. Charged for cleaning and gardening in service charges that is never done. Online account doesn't work properly. Don't appear to have any complaints procedure

Nic · 15 April 2025

★★★★★ 5/5

Trustpilot

Top quality Care Experience

Jaqui listened and responded appropriately , you should be very proud of her because the level of empathy and understanding of our situation that she showed should really stand her head and shoulders above others...Orbit as a support giver in times of genuine hardship have been like a breath of fresh air and as a family we are very grateful

Russ · 6 July 2023

★★★★★ 1/5

Trustpilot

Terrible customer service- very…

Terrible customer service- very difficult to get through to and when you finally do they're useless. Raised a complaint and asked to speak to a manager- was told she was too busy but she'd called me the next day- never did and no response to my complaint. Despite repeated contact none of the maitenance issues I've raised have been resolved to date.

Nic · 6 May 2023

★★★★★ 5/5

Trustpilot

Best housing coach: Sarah has been a massive help to us…

Sarah has been a massive help to us always available and always willing to try her best to sort out any and every issue we have as best she can

Dale · 7 April 2021

★★★★★ 5/5

Trustpilot

It look like I was going to get some…

It look like I was going to get some support and counseling unfortunately I've heard nothing just you keep on asking how well did you do which is disappointing especially the circus stamps is I'm in now

Mr · 10 October 2024

★★★★★ 5/5

Trustpilot

Rachael was very helpful and guided me…

Rachael was very helpful and guided me on all the different help that is out there to help me get through the tough times I’m having

Lucy · 8 December 2021

★★★★★ 1/5

Trustpilot

BREAKING OF GDPR

This is now the 5th time you have contacted me, where I have told you mind preference s not to be contacted as per gdpr. I now live in Spain so will not be paying this as I’ve told you before. Anymore contact I will forward to the police on the form of harassment…… you’ve been warned!

Dave · 29 August 2023

★★★★★ 1/5

Trustpilot

After 2 visits waited 6 months for…

After 2 visits waited 6 months for safety check,did not tell me they were rewireing shower on 3rd time,let my home with mud and wires all over the place not happy at all

Julie · 23 November 2024

★★★★★ 5/5

Trustpilot

The engineer that came was nice

The engineer that came was nice, friendly, approachable and professional.He was respectful and carried in with his job. He made feel comfortable and at ease in my home while doing his job. He us down to earth. Bless him

Ms · 22 August 2024

★★★★★ 5/5

Trustpilot

very helpful

Rosario has been very helpful for me.His is very informative and supportive. I feel I can contact again if I need to and he passes no judgements.

Coral · 9 August 2021