Orbit Attleborough reviews

★★★★★ 1/5

Trustpilot

Can't give it -100 shame absolutely…

Can't give it -100 shame absolutely disgusting service leaving my daughter and 2 children homeless no help at all. Signed her up to a tenancy took her money for us to find out the new boil is unsafe not to be used. 3 weeks no heat no hot water unliveable and no sh@ts given. Court it is inadequate insufficient not fit for purpose absolutely shameful at every level.

Miss · 12 April 2023

★★★★★ 1/5

Trustpilot

Worst company orbit

Worst company I have to deal with it’s not customer service that’s the problem, they just take your call it’s the management, 98 days to repair water leak from upstairs flat I am ground floor total nightmare still on going after eight months no help given at all I bought dehumidifiers I paid to dry flat compensation is months late can't get answers ignore my complaint avoid at all cost it will affect your health nothing is good being orbit resident.

Jim · 22 November 2021

★★★★★ 1/5

Trustpilot

ORBIT! THE WE ONLY CARE ABOUT SCUM LANDLORD

Orbit HousingAKA"WE ONLY CARE ABOUT SCUM LANDLORDWe live in lovely flats in Eastbourne. Just opposite Sovereign Centre. I'm not condoning violence but,I would look the other way if this neighbour was being choked to death. Vile creature. You'd just step over the body or kick it to the side with the rest of the rubbish. A total waste of good oxygen.There are 4 blocks of flats and numerous houses ( a lot privately owned) who have to put up with her. People with kids who have to listen to her screaming, shouting,not caring who she disturbs,upsets or annoys. Entry door glass kicked in. Still waiting to be replaced.As usual Orbit do eff all. Orbit always take favour with druggies and problem tenants. Not one has been evicted. There has only ever been one really bad druggie in these 3 blocks. Real crack den. Owed £1000s in rent and used communal electricity supply for years. Theft! He stole from other residents who's service charges increased due to amount of electricity used. Orbit ignored his theft so Scum landlord as you were complicit in the theft. You also knew he was a problem before he moved here. Moved him out of last place as involved in drugs. They love druggies and problem tenants. We were suffering for years but because after years of drug abuse he became so ill he was allowed to stay. You know who he is Orbit so please don't deny it. Doesn't matter that these people make us ill. Total insanity. He was ill because he was taking heroin. You don't need a PHD to work that out.He is clean now (well done) and a good tenant. I'm not going to name and shame him as no more problems but that's not the point. Orbit didn't know it would turn out that way. How bad do you have to be before Orbit actually evict you. Back to the woman. As tenants we can't confront her at home.That would be harassment. You're harassing this poor woman...all she's done is cheat steal and make your life miserable. JOKE!It came to our attention that half the estate is blacklisted due to her using our addresses for taxis and doing a runner. Taxi firm rang me, as a friend works there and knew it wasn't me calling a cab as I'd only just left the office. Tried to use my name and address to scam the taxi. Now I have to have password to get a cab. As I'd probably get eviction notice for daring to confront her, I did next best thing and rang ALL the taxi offices and gave them her real address should they wish to pay her a visit and request their money. Nicely of course.After all it is theft. Unlike Orbit I believe theft is wrong and don't believe it should be rewarded.Notes had also been put through all of the private flats and houses telling them to give cab firms a password for their address as obviously blacklisted due to her! Orbit would probably do nothing regarding this issue as they'd say it's not really a tenancy issue but, a personal issue. It's definitely personal to the man in one of the privately owned houses who's daughter couldn't get a taxi home at 2am the other weekend due to this thing using his address and doing a runner. His daughter was absolutely distraught and he was absolutely murderous. When he read the note I thought he was going to tear someone limb from limb. We explained she did same to a few of us.Unfortunately for her he can see everyone who comes in and out of the building.As he's not Orbit tenant, (there is a god) it's not against his tenancy to have a quiet word with her. Somehow, I doubt it will be that quiet as the man is absolutely livid. The even better bit...he apparently has ties to Irish travellers who are very protective of their women. I don't even feel sorry for her. If I were her. I'd start praying.It seems karma does bite you in the ass. All people in private houses/flats know you can get in through trade button at certain times of the day. The rage he had....i think he would propel himself up there. We said she was going to pee off the wrong person one day and, she really has. If I heard her being murdered outside my house I'd, just turn the telly up and make a cup of tea. Didn't see a thing officer! Due to her behaviour tenants and residents of the estate have had no sleep, afraid for their kids andobviously at breaking point so,I don't really care if she ends up in a body bag. As for the man in private house...I guess his daughter being refused a cab which could've compromised her safety could be the straw that broke the camels back. Thankfully, his daughter arrived home safely. Someone else's may not due to the thieving c u next Tuesday ripping taxi drivers off. Looks like she's the one who's going to get ripped off next. It could well be her limbs.Residents ( private ones too) will be asked to email the CEO requesting the Housing Officer has a meeting with us to discuss this issue! Orbit tenant. Orbits responsibility. Lets see if they have the balls to face everyone. Don't even know who they are!

Babyshark · 11 July 2024

★★★★★ 1/5

Trustpilot

One star is generous

Heru · 28 August 2026

★★★★★ 5/5

Trustpilot

Great so far

So far my experience with Orbit has been fantastic. Very supportive towards me as a single parent renting solo for the first time. Coaching and advice has been offered. Lots of resources are available. Simple to report any issues with the property.

Alex · 16 October 2024

★★★★★ 5/5

Trustpilot

I spoke to Donna who made me feel at…

I spoke to Donna who made me feel at ease, she was very helpful and I'm grateful for all the help.

Emma · 27 February 2023

★★★★★ 2/5

Trustpilot

AVOID orbit homes !!!!

4 years of living in an orbit home and genuinely I have sung their praises constantly, unfortunately I was downsized to a smaller property as the property no longer worked for me and I was told by the council I had 3 days to move into my new property, Orbit are completely unwilling to help me in any way with the fact I now have to find the rent for 2 properties! They refuse the allow me to wave the 4 weeks left on the old property even though I have already moved out! I feel that the 4 weeks notice to quit should be taken on a case by case notice and not a standard policy! My opinion has changed of Orbit through their terrible handling of this as I’m now being threatened with court because I can’t afford to pay the 4 weeks rent on old property and my new rent on my new property ! Terrible show Orbit from someone who has NEVER so much as been a day late with my rent and kept your property immaculate yet the snack heads that live in your properties destroy them and never get penalised!

Sam · 1 November 2021

★★★★★ 1/5

Trustpilot

Gas safety check

The gasman I have had for years his service is excellent !!However bsw is still terrible they gave me 4 days notice for an appointment you call to cancel an appointment and rebook and they never cancel it so it always looks like you are not allowing them access then you get threatening letters to take you to court bsw also msg you different dates and times for appointments so you never know when they are actually Turing up terrible company and experience every year

Unhappy · 3 July 2024

★★★★★ 1/5

Trustpilot

Follow up. Disgusting service

Follow up.I contacted customer complaints as per below. Still awaiting a reply.After being given the run around for months to whom is responsible for return of deposit. It turns out it was the person i was talking to at the beginning.I therefor requested again return of deposit and still nothing. Been over the 10 working days for return. I had repeatedly requested contact details of the company that is meant to hold the deposit safely and I have still yet to be given these.Legal action next?

Lewis · 20 October 2021

★★★★★ 2/5

Trustpilot

Not So Helpful Orbit…

So Orbit decided that I am able to get out of my wheelchair climb steps and replace the offending lightbulb, that they don't want to fix. obviously that is not possible. so eventually I managed to coerce somebody into doing it for me. so we purchased the replacement bulb, and the kind person put it in for me. Unfortunately it still does not work. so I phoned orbit again. this time orbit agreed to send an engineer, as I had tried to fix it myself. I was given 24 priority because of my disability and an appointment was made for the next day [14/10/2021] later that day I had a message saying that another company would be handling the repair. the next day that company cancelled and rebooked for 20/10/2021. swo now my 24 hour priority repair has now changed to the normal, we will arrive sometime maybe. what wonderful service!!!!!!!!!!!!!!

Bob · 15 October 2021

★★★★★ 5/5

Trustpilot

Donna was amazing truly understanding…

Donna was amazing truly understanding and full of information and help and I really appreciated it.

Shelley · 18 July 2023

★★★★★ 2/5

Trustpilot

Help? What Help? Do It yourself.

I am a resident of orbit housing, i am 75 years old and a disabled wheelchair user, I can only walk a few feet and i require assistance for most things. I phoned orbit today 07/10/2021 to request assistance with my lights in the hallway that are not working. I was not offered any help, instead i was told to get a neighbour to change the bulb, or to get a local electrician to do it. This has never happened, previousely they send an electrician to fix the problem. what has changed so much that we now have this apalling lack of service.

Bob · 7 October 2021

★★★★★ 1/5

Trustpilot

Terrible service for end of tenancy.

Terrible service for end of tenancy.No help, No accountability.Similar to below.I rang for advise on ending tenancy, was told i was being sent a link. Waited 2 weeks and nothing, had to then pay for the extra 2 weeks even though I had already moved out.6 weeks after moving out i got charged another full month.Took 2 months to get that refund.Now its been almost 4 months of me chasing every couple of weeks for deposit. No one is passing numbers or names, last email i sent I wanted to make a formal complaint, told they would contact me. Again nothing.If this was the other way round there would be evicting me for breach of contract.Solicitors will be involved next.

Lewis · 30 September 2021

★★★★★ 1/5

Trustpilot

Had a plumber come do some work on my…

Had a plumber come do some work on my leaking sink taps in my kitchen from a sub contractor, they left after doing the work, I went to use the sink and my kitchen was flooded, called orbit told them and now they say can't do anything till next Tuesday 20th, and not classing it as an emergency and expect me to do my washing up and washing in my bath. ABSOLUTELY FUMING.

Jason · 13 September 2022

★★★★★ 1/5

Trustpilot

Do not care about their tenants at all

Do not care about their tenants at all. Waiting over a month for repairs to be done again. Sent out the same company twice for them to tell me the same thing that the job needs escalating as it's a huge problem. Health, saftey and hygiene risk. No one contacted me at all I am constantly chasing the repair. Put a complaint in and even they haven't sorted any thing out. Back on the phone to chase it. Back to another half hour wait to even get through to customer service. Absolutely disgusting.

Kelly · 28 September 2021

★★★★★ 5/5

Trustpilot

Jo-anne Lyon A Guiding Star on a stormy sea

Jo-anne Lyon . Has been supporting Me with Gaining New skills and Qualifications. During a very stressful time in my Life . This has improved my Job search prospects ,and My Mental Health has greatly improved . Jo has helped Me with to many things to mention in a review . This Lady has gone above and beyond to Help me . Jo a Lady with Such Diamond Qualities . I Have met and spoke with Ladies working for Orbit and I can say I have not had a problem in 15 Years of being a Orbit Tenant .

Sheila · 15 September 2021

★★★★★ 1/5

Trustpilot

Awful housing association who have no…

Awful housing association who have no respect for tenants, leave properties in disrepair, award contracts to cowboy contractors (MPS) who quite frankly are useless, rude, lie, bodge jobs and create more problems, and have no respect when in tenants homes. They certainly are not qualified in any trades in my eyes, they are just handymen with no knowledge or qualifications. Orbit should be ashamed of themselves. I have made yet another complaint and have heard nothing from orbit, even though they say will get a response in 5 days from date of complaint. They really truly do not care about the stress they cause to tenants and the conditions they have to live in. I am quite frankly appalled by them and their contractors and will be taking my complaint further.

Allison · 11 September 2021

★★★★★ 1/5

Trustpilot

Definitely the worse

Definitely the worse, and my mental health has changed me since being with orbit and their cowboys repairers MPS. won’t be writing a review as I would be here I all day. Don’t want a reply from Orbit with their sorry’s sympathy as it’s pointless as they don’t care! Can’t wait to move out it’s been a nasty experienceThey should be reported to the newspapers how they don’t care, they can’t repair their properties professionally they damage peoples personal processions they reck peoples lives and leave people hanging

Laura · 9 September 2021

★★★★★ 1/5

Trustpilot

Orbit Housing = Life ruined

Orbit Housing = Life ruined I would urge anyone thinking about buying or renting a house/flat anything! from Orbit don't. They ignore you no matter what the question is and make your life hell.I'm now under so much stress in my life and the lead causing is that I'm trapped in a flat I can't sale because of Orbit. Charges going up 20%+ a year no explaining why or evidence stating it actually has. No interest in sorting out the EWS1 form. Zero communication for the first 18 months on the matter and now just repeats of the same letter. No details at all. Because there are no laws to keep them in check everything just gets worse and worse there is no way out and I've lost everything I've work hard in my life to achieve.

Anthony · 6 September 2021

★★★★★ 3/5

Trustpilot

I don’t think the boiler is operating…

I don’t think the boiler is operating correctly. It takes longer than usual for the hot water to get through to the taps, and I notice that the pressure gauge gets unusually high. Something needs checking. I’ve had this boiler a long time, and know when there is a fault.

David · 14 May 2024

★★★★★ 5/5

Trustpilot

Questions answered..

Amy was extremely helpful,she answered all of my questions that I put to her,steered me in the right direction and genuinely asked how I was,a pleasure to speak to.

Elenor · 23 February 2022

★★★★★ 1/5

Trustpilot

What a disgusting company

What a disgusting company. My friend was 1 month behind on her rent and this was due to being sick and not receiving sick pay. She has a son that has special needs. The orbit finance officer and housing officer turned up and evicted them. Changed the lock immediately. No court summons or documentation was sent to my friend. A cost of living crisis, not being paid sick pay and Orbit thought it would be good to evict a hard working single mum. She is now homeless.

Kevin · 19 June 2024

★★★★★ 1/5

Trustpilot

Seems like a reverse psychology company

So i had a call from an unknown numberAsking me about trying to reslove anxiety and didn't really want to talk then I realised they called my number that's not on the systemIt may of been the safe guarding team but how are they calling a number not on the system?? But i rang orbit and they said there is no notes bar one for the morning saying Cease actionHe had no clue what it ment and nor do iSo safe guarding team (maybe) call my other number that is not on my accountWhich causes more anxietyNo notes on the system regarding that call when I was just wanting clarification that it was legitThen the person having no clue what cease action ment

Autistic · 25 August 2021

★★★★★ 1/5

Trustpilot

When will Orbit learn you get what you…

When will Orbit learn you get what you pay for. Kitchen upgrade with MPS will leave you suicidal and I’m not being flippant here. I’m writing this at 3.36am I work full time 8-4 but am so stressed since my kitchen upgrade work started I can’t sleep anymore and I’m struggling already with stress at work. I have been lied to by MPS staff, my property and home damaged, work done that wasn’t agreed and 13days later still have no kitchen. At least half that time no one was even working on my house when I was at work and they expect you to leave your key outside in a key safe. Two days no one came at all; then day 3 it was a couple of hours. It’s a joke. Disgraceful in fact,and when they did turn up they scratched my walls my flooring and have created more work and decorating expense for me in two other rooms so far. Left with no washing machine for over a week. Kettle in lounge until one workman plumbed machine back (after over a week and I complained) I had nowhere in kitchen where I could sit a kettle and plug it in to reach a socket even. My advice to anyone offered an upgrade say NO and refuse to have this done if you value your sanity. Worse decision ever. Well we are heading towards BH and I’m panicking that’s another 3 days of no kitchen ahead dust every and workmen’s mess to clear up after work each day I suppose . I’ve been in tears most days as they have utter disrespect and think as you are out of the way at work they can get away with it. Orbit wish me luck surviving or on your head be it. Rest assured I don’t want anymore upgrades, or should that be down? But as I experienced 6 weeks of no heat or hot water during snow with no help I expect nothing but equal contempt from Orbit too. They don’t care about people just the rent. Anyone else suffered an increase in mental health since living in an Orbit property I have joined your club. I have never felt so miserable in all my life as the day I turned my key and called an Orbit house my home

Shnorwich · 25 August 2021