Orbit Attleborough reviews

★★★★★ 1/5

Trustpilot

I signed up tenancy and according to…

I signed up tenancy and according to them my tenancy and liability for rent started on the same day and that required me to pay rent for 2 properties at once. Orbit wasn't helpful and didn't want to move the tenancy start date in order for me to be able to cope financially. Flat hasn't got no flooring and repairs taking months to be addressed.On top of that I pay my rent regularly but keep on receiving notice of seeking possession because my rent is in arrears according to them. No understanding by advisers and good luck with trying to get through to them on the phone line provided.

Justyna · 13 March 2022

★★★★★ 1/5

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I’ve been waiting a year for all the…

I’ve been waiting a year for all the issues with my property to be sorted. The surveyors report states what needs doing and orbit haven’t completed anything to do with all the issues with Damp and Mould PLEASE READ SURVEYORS REPORT that’s was done back in August 2023

Miss · 14 August 2024

★★★★★ 1/5

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So after reporting my leaky roof to the…

So after reporting my leaky roof to the ever helpful orbit, and them telling me that they couldn’t repair it for weeks and two no show visits to even look at the problem, I decided to repair it myself. I had no choice as rainwater was continually getting into my electrics.I managed to climb onto the roof and push back the three tiles that had slipped. I wonder if there will be a reduction in my service charge as I’m now doing my own repairs. Thanks again to all of the team at orbit for the lack of concern and help! So looking forward to selling my property and never having to deal with orbit again.I would advise anyone buying a property that involves orbit, not to do it.

Mr · 5 March 2022

★★★★★ 1/5

Trustpilot

Leaking roof

Phone Orbit to report a leak in the roof of my block. Told them I was top floor flat owner of the property and that they are responsible for the roof, which they agreed. I also told orbit that water was getting into my electrics. Orbit then told me they could not repair the roof for a number of weeks and to be careful that we didn’t get an electrical shock from the electrics in the property, and if we did it’s not there responsibility.

Mr · 2 March 2022

★★★★★ 1/5

Trustpilot

You can't just randomly knock on tenants doors.

Thanks for the random drop in today with no notice. (I call it harassment) Thank you for verifying your happy to leave tenants with no working toilet for up to 28 days with no offer of alternative accommodation. Just making sure my cctv recorded it and I'll be posting it online when I leave the property. (unless me and orbit can come to a resolution) I think this is just told me everything I needed to know about orbit and how they treat their tenants.That's insane. I'm amazed your allowed to rent to the most vulnerable of society. And allowed to leave them with not toilet for 28 days. I have no words I'm lucky in 2018 you left me without a working toilet for 7 days. Im so glad when I leave.

Gail · 11 February 2022

★★★★★ 1/5

Trustpilot

Orbit is definitely the worst housing…

Orbit is definitely the worst housing Association! Repairs not being fixed and ASB antisocial behaviour and hotspot building I live in well known for drug den / dealing and doing! Orbit seem to let everything happen there properties! Safe haven for those who want to use and abuse the system! Long as orbit get there rent money honestly they don’t care what happens and states there buildings get into! Dogs and possible dog breeding so forth!

Skyler · 17 August 2022

★★★★★ 1/5

Trustpilot

Notice of Seeking Possession

Orbit are aware that I have ongoing mental health issues. They have issued a Notice of Seeking Possession of my home because I was seven days late in paying one hundred and ninety pounds rent.I do feel sorry for all the hard working and well meaning staff at Orbit, I know from personal experience that there are many. I also know from personal experience that this organisation is not fit for purpose. I have paid the £190. I wont contacting Customer Services.

R · 10 February 2022

★★★★★ 5/5

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I spoke to Donna from orbit today she…

I spoke to Donna from orbit today she was extremely helpful an very understanding of my situation

Gemma · 15 August 2023

★★★★★ 1/5

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Avoid avoid building houses and not…

Avoid avoid building houses and not having safety certificates for electrical components wiring solar panels orbits just like Blackpool all front and ball shi#t💩 i applied for a job on Friday with orbit they asked what i could do i said fu#k all I start on Monday

Daniel · 18 August 2024

★★★★★ 1/5

Trustpilot

Awful housing association

Awful housing association. Left living in a mouldy house (which im allergic to) i have to go out the housw for hours at a time because the effect that its having on my breathing so much ive had to start using steroid inhalers and salbutamol just to be able to sleep here. I have a son with special needs and theres water dripping off his ceiling from the damp and the mould in loft aswell as the unsafe beams up there. Hopw you like what happens next orbit you have had almost 5 years to rectify this and you havent. Your unethical and unsympathetic but soon as any payments late you send out notice of possessions making peoples anxiety and depression worse well done for being so evil. Love the generic replies contact customer relations been there done that still nowhere. My solicitors told me to not contact yourselves now 👍

Gemma · 24 January 2022

★★★★★ 1/5

Trustpilot

Orbit housing do not respond to…

Orbit housing do not respond to dangerous repair work ( like an upstairs double glazing window hanging on by a thread… they will not respond following a telephone call,Badly managed Weak staffThis is the sort of outfit whom probably deal with low life’s and therefore treat everyone with disrespect,Avoid at all costs even if you are homeless Stay homeless for that bit longer to avoid these rat infested outfit,Regarding reply I doubt you can it’s deep in your DNA

Chris · 16 March 2022

★★★★★ 1/5

Trustpilot

Poor landlord to have

My housing complex, Golding Court Ilford, was recently changed by Orbit. Since then the onus has fallen on me to manage this transition. I don't accept this. I also don't accept any late fees that could occur because Orbit's chosen manager's portal didn't work when I tried to register. Overall Orbit have handled this appallingly. Considering the complex is a retirement block with many elderly residents, this is unacceptable.

Tej · 12 April 2023

★★★★★ 1/5

Trustpilot

Do you want to be ignored? Join Orbit

Do you want to be ignored, lied to, put at risk? Then become a tenant of orbit housing and try to get urgent repairs to your home carried out. The will promise you anything to get you off the phone.Workmen visit, eventually. they are unable to fix your problem so nothing gets fixed. when you phone to complain the people on the other end of the phone don't give a s...t. Orbit have posted the usual reply, asking me to contact customer services. I will not be doing this because I know from experience that they will give me a load of rubbish over the phone, they will promise to ring me back, they wont. so its a waste of time.

Bob · 19 January 2022

★★★★★ 5/5

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Rachel was very good at listening and…

Rachel was very good at listening and explaining on who to ring to get help with filling out my PIP renewal form and also putting me intouch with people to help with mental health issues

Mrs · 19 July 2021

★★★★★ 5/5

Trustpilot

Great support from Tom

Tom from Orbit has been very helpful and reliable. He’s always offered support and guidance which is really reassuring. I would definitely recommend Tom for support if you have any worries or quires. Thanks Amber

Amber · 19 July 2021

★★★★★ 1/5

Trustpilot

Truly the epitome of modern slum…

Truly the epitome of modern slum landlords.Second bedroom 6.4x6.0 is not fit for purpose nor does it conform to housing standards.Your income team are unethical and inhumane, leaving me in abject poverty and having a fundamental effect on physical and mental health.I'm giving up my slum as they do nothing to help even when you've spent 18months trying to downsize but no one will takecthe property because of the ridiculous room size. Unethical and immoral organisation which should have its charity status revoked.Shame on you.

Stephen · 17 January 2022

★★★★★ 2/5

Trustpilot

Still no Help forthcoming

following on from my review of orbit and MPS. I was contacted by orbit customer services about my review. I was spoken to by a lady who really seemed to care about my problem, she promised to try and get things moving. shortly after that call i received a text from MPS saying that an engineer would be attending the next day [13/02/2022] he duly arrived, unfortunately he knew nothing about the job, did not have with a new pump. he could do nothing so he left. a little while after that i received another text from MPS giving me an appointment on 21/02/2022, which would be 2 weeks since the problem started. so i phoned customer services again. its me experience that there are 2 types of customer service people, those who really care and want to help, like the lady that i first spoke to, and the second type just want to spin you a line and get you off the phone. This time i got the second type. he told me that somebody would ring me back shortly, of course they never did. so this farce continues, unfortunately it is not funny considering the serious possibility of further problems with my infected legs. maybe you have to die to get anything done. if there was ever a vote on the best customer service i am afraid that orbit would not make the top 50. there behaviour is disgusting.

Bob · 13 January 2022

★★★★★ 1/5

Trustpilot

Feels like I'm banging my head against…

Feels like I'm banging my head against a brick wall.I've called numerous time since the summer regarding the lights in the carpark. Since October, none of the carpark lights or light outside of the bin store have worked. This means that the carpark area is pitch black at night.The impact of this has meant it's become scary coming/leaving home or taking the bins out after sunset. Customer service have agreed this is a safety issue as I honestly wouldn't be able to see if someone was hanging around or hiding in the area as it's too dark.On top of this, kids hang around in the carpark and I've been in a situation where they were outside of the headlight beam and I didn't see them, another potential safety issue.Every time I call up I am given a new reference number and told I will be contacted within 24 hours and I never am. I can't keep calling and having the same conversations.I've already logged a complaint (no response) but you can't keep following the same process of booking a repair if it clearly hasn't worked the first several times.I've asked for a residents meeting with the property manager, no response.The back door is broken and no longer closes unless physically slammed. This is a frequent fault but you insist on fixing with cheap materials that break when it's a bit windy.The communal window cleaner comes and cleans the first 2 floor windows on the outside, doesn't bother with the upper floors or the windows round the back. He then sits in the van for 15 minutes and drives off. I've witnessed this several times... you can't get away with these things when everyone is now working from home!The communal cleaner is supposed to come weekly but only turns up once a month.The groundskeepers mow the lawn and leave the trimmings over the walk way for us to sweep. They don't trim the area by the side of the building where the gas meters are so they aren't visible or accessible. At this point, why are we paying service charge? One of the residents has had to replace the bin store lock with his own money as it kept breaking with the cheap one you keep putting on. He spent a little extra and it hasn't broken since.Another resident sweeps the walkway after the grass has been lawn to stop the cuttings being walked into the building.We may as well manage this ourselves and stop paying the service charge as this is beyond a joke.Let's not mention the £600 extra you added to our bill that we would have been paying if one of the residents hadn't meticulously gone through it.It's so frustrating.

C · 13 January 2022

★★★★★ 1/5

Trustpilot

Yet again apalling service from orbit…

Yet again apalling service from orbit and its contractor MPS [Mitie] Wetroom flooded again shower not draining water. "engineer" attended could not ascertain problem, again.I am very high risk of serious infections in my legs, do orbit care? no they dont give a toss. when i phoned to complain the guy thought he knew better than my doctors, said it was not a problem, use the sink he said, in f.....g wheelchair?? now it seems i am not going to be able to wash for another 2 weeks. well done orbit, useless as ever.

Bob · 11 January 2022

★★★★★ 5/5

Trustpilot

I’ve had Sara as my Tennacy couch for 6…

I’ve had Sara as my Tennacy couch for 6 months, Sara has been amazing with all the support she has given me so much weigh has been lifted off my shoulders thanks to Sara x

Hannah · 7 July 2021

★★★★★ 5/5

Trustpilot

Understood my concerns

They were very polite, clearly understood my concerns, and promptly addressed my needs, providing comprehensive and useful information.

Yingkit · 29 May 2026

★★★★★ 5/5

Trustpilot

Job well done.

Due to recent illness, I was unable to prepare completely for the visit. However, the chap was able to complete his work and was kind, thoughtful and friendly. He worked efficiently and professionally and I was happy that he was able to complete the inspection.

Loretta · 10 September 2024

★★★★★ 1/5

Trustpilot

Orbit just never learn..

Not even a year later, same bull s... from Orbit and their Robert Heath contractors. 3 years waiting for repairs still, ignored mental health, GP, Police and more stating I should be moved. Meanwhile threats of them breaking in, eviction and more as I refuse to let them in due to me being disabled and them not wearing PPE. TWICE they've turned up without even a face mask even though they were told I'm disabled and promised to wear it. One of those times the appointment was confirmed cancelled and instead they still turned up causing me to have a panic attack.Promised to have this resolved (again) 10 days ago but nope the clowns at orbit seem to have forgotten to call and their lovely agents will beg me to call them again. At wits end with this disgrace of a company. They only care about money, they've charged me to replace another tenants front door which isn't even the same building! Our flats are self contained and have no shared doors. The grounds maintenance we're charged for is never done, there's no grass left it's all moss and weeds! Oh and they charge us for the whole estate not just our grounds! They had the cheek to charge for street lighting that didn't work since september 2020, and then claim the electric bill went up with a dead bulb? GENIUS Orbit are scam artists. No wonder all the Orbit residents in this area want to leave!EDIT: A third agent sent, no PPE not even 24 hours notice again. Another breach of law com on your disgrace. Upon phoning at my expense I'm told my complaint made on November 26th still hasn't even had an agent added. And to add more details I have to phone customer service which is a 30 minute wait. Do Orbit really only have one agent handling the phones? even a monkey can do a better job!

Damien · 7 December 2021

★★★★★ 5/5

Trustpilot

Job Coaching

Jo-Anne was always helpful and asking if she could support in any other ways that she already was. I feel so much more confident about my business venture than I did before working with Orbit.

Vicky · 21 May 2021