Orbit Attleborough reviews

★★★★★ 1/5

Trustpilot

The chap that came broke the boiler…

The chap that came broke the boiler door tried to remove the cupboard , made a mess and said he couldn’t do it ! And left which meant I had to ring them and find out when someone would come back and take more time of work ! Appalling . They came back 2 days later to rectify

MISS · 7 July 2024

★★★★★ 5/5

Trustpilot

They are ready to help you with full financial support. Some of the organisations they were mentioning that are there to help me/people. I never knew or heard of it. I just work and pay my bills.Tnx

They are very excellent and ready to help because I.have been thinking of how to pay my bills and clear my debt.Even I took over draft from the banks to pay dome of this bills. I also use all the accrued holidays hours payment to pay my bills since after the incident/accident on my last night shift on 14/15/08/2022.I have been struggling financially and coupled with my ailment/systoms of Diabetes with insulin twice a day HBP with medication for it and heart/chest pain started last three months and I have been prescribed OMEPRAZOLE 20MG CAPSULES as permanent to use now.I just have an assurance thst I am going to get help pending the time I get work from home jobs (WFH) until I get better to get another job.Once again,thanks for being there for me and your help.Kind regards Remi Popoola

Remi · 23 January 2023

★★★★★ 5/5

Trustpilot

Engineer was lovely

Engineer was lovely. He was respectful and efficient.

Karen · 6 August 2024

★★★★★ 5/5

Trustpilot

I would just like to say yet again…

I would just like to say yet again orbit what a star you are Shia hibbett was so lovely and to be honest every person I have dealt with have been outstanding I’ve been with them 10 years and they have supported me gave me help I wouldn’t want to be with anyone else well done orbit yet again they are a big organisation and things do go wrong sometimes but my experience they always put it right

Scarlett · 16 March 2023

★★★★★ 1/5

Trustpilot

No shower since 18th of December

I have had no shower now since 18 of December I don’t have a bath as I live in a bungalow i have a wet room Orbit contractors keep making appointments to fit new shower and keep cancelling and sometimes it’s not even phone call to tell you they are not coming you sit in all day waiting for them and they just don’t turn up they keep telling me they can’t get the part it’s a complete new shower are they trying to tell me there is a shortage of showers there are plenty of showers on the shelf I’ve just been told a load of lies i’m not very happy about this I am now going to seek legal advice for compensation

Allan · 6 January 2023

★★★★★ 1/5

Trustpilot

Absolute Pond-Life - Turbocharged. 🤬

This surly, tardy and disgusting outfit are the very worst experience of my entire life. Moving into an orbit property is the single biggest mistake I've ever made. 😩Never have I watched people treated so badly and with such contempt and disregard - including my own personal experiences. 😡Despite searching my recollections for something good or positive to say about this outfit, I can find absolutely nothing whatsoever. If I were to document here the truth and the distress which this vile outfit of specimens have caused me and others, the reader would conclude that they are stories of fiction - born out of embitterment. 😡As I cannot find a single pleasant experience with this vile outfit, I'll just post a tiny overview. You wouldn't believe the facts if I detailed my own experiences. 😡I really do implore readers of these orbit reviews to take very serious note of them because once you take up a tenancy and move in, it'll be hell trying to get back out quickly - especially as most people will have used up their position on their respective housing register. Don't go and ruin your life by making the same mistake as I made. This outfit really is absolutely vile. All they give a damn about is YOUR RENT, IN FULL, ON TIME - or else - and that's their only interest in you - you can live in a slum hovel and they couldn't care less. I've seen eviction notices to folks at the drop of a hat - elderly and vulnerable included. 🤬I have nothing further to say - other than to take serious note of the reviews about this outfit. 😩EDIT: 18 April 2022I overheard the family of a new resident where I live, as they entered the building yesterday."So how are you?", they asked."Well, I've still got no water; there's a letter from TV Licencing informing me that they're investigating illegal viewing in my flat ... and I have a letter from Orbit informing me they're about to take legal action because I owe them over a thousand pounds ... and I haven't even been here a week!"Draw your own conclusions. One thing is for certain - you won't be short of warnings about this vile outfit. 😡

Aron · 29 December 2022

★★★★★ 2/5

Trustpilot

Bsw are useless and can’t do a simple…

Bsw are useless and can’t do a simple job condemned a new boiler in a new build had hassle told me to use emergen switch but it’s a combi boiler so no switch have 2 disabled ppl in Hse who rely on hot water but didn’t care came bk 2 days later to sort it absolutely disgusting

Kelly · 11 July 2024

★★★★★ 5/5

Trustpilot

Man was friendly and efficient

Samantha · 15 September 2024

★★★★★ 1/5

Trustpilot

so yet another week nothing done

so yet another week has gone by Orbit and Mitie have done nothing at all. I spoke to orbit customer services a couple of times and was promised return phone calls which of course never happened. "I could not get through" strange how everybody else has managed, or use my landline phone. How do you know when orbit are lying.....there lips move. i have manged to get a national newspaper interested they want to come and take pictures.

Bob · 3 March 2023

★★★★★ 1/5

Trustpilot

Orbit Housing , no response to repaors

Orbit Housing have no care for their tenants or the upkeep of their properties . Their only interest is building more properties to gain more rent and get tenants to pay for services that are never carried out . Last year my neighbour had to have her ceiling removed due to asbestos in the bathroom . As all our houses were built at the same time using the same materials I assumed Orbit would contact tenants to notify them of this health hazard . More so if the ceiling has been disturbed previously . Orbit didn’t contact us so I called Orbit . I had an asbestos test throughout the house . I was worried about my sons bedroom ceiling as it has bad cracks in it and is flaking ( I’ve waited for a roof inspection for months , still waiting ) . My bathroom ceiling had previously been disturbed by Orbit replacing extractor fan ( hanging out of ceiling for months , orbit still didn’t mention asbestos when they removed the old fan ) . I had to continuously phone for Asbestos results . Instead of getting them in 10days from tests I had to involve Environmental Health to get the results . I am having a controlled removal on 20.1.2020 5 months after first bringing asbestos issue to the attention of Orbit . I have an endless list of repairs still outstanding but Orbit just are not interested . Asbestos is a life threading material and I feel Orbit as a duty of care to tenants should test their properties without tenants having to fight for it . Their chief executive does not respond to emails or letters . When Enviromental Health sent an email to the chief executive they got no response. As a tenant I stick to my side of my agreement , I keep the interior of my home to a good standard , I pay my rent and service charge . Orbit do not look after their properties or care about their tenants .

Shirley · 14 January 2020

★★★★★ 1/5

Trustpilot

HOLY SMOKE'S !! WHAT A JOKE!!

Incompetent, incapable. Unprofessional rude. bad business practices. Ignorant

Dan · 6 February 2026

★★★★★ 5/5

Trustpilot

Electrical Inspection

The Gentlemen was polite and professional.

Andrew · 20 August 2024

★★★★★ 2/5

Trustpilot

Help with my move

I missed your call on Monday and someone called me from orbit about what benefits I'm entitled to and was told that someone would give me a call back but nobody has at yet I want to move in but have nothing to move in with thanks

Mr · 4 December 2024

★★★★★ 5/5

Trustpilot

Donna was lovely and reassuring she…

Donna was lovely and reassuring she made me fill better and put me in touch with organisations that can help she was lovely people like her restore your faith in humanity

Clare · 28 December 2022

★★★★★ 5/5

Trustpilot

Breathing Space I Needed.

I found the Breathing space .I so desperately needed with my concerns.I was so grateful for the help ful advice given .And felt valued by the company and Reassured .Thank you Donna.

Arthur · 21 November 2022

★★★★★ 1/5

Trustpilot

Safety and Wellbeing of Vulnerable Tenants

Most unfortunate that Orbit Housing does not seem worried about keeping their vulnerable tenants feeling safe and secure in their properties. I suppose social housing is viewed in a lesser way than those who rent privately. My partner lives at an Orbit property and I am their carer. There have been a number of incidents at their block including harassment, aggressive homophobic abuse, vandalism, graffiti, drug usage, theft of Orbit property as well as a fire set in the bin cabinet. My partner wished to put up a ring doorbell after such incidents as they have a number of mental health issues and wanted to do so to keep safe. Orbit decided to penalise my partner for such a thing and denied them any use of such a device. My partner is to be cautioned for attempting to keep themselves safe, whilst all the ASB continues. Orbit has offered no alternative to keep my partner secure. In accordance to their policy on CCTV they give permission but will not. This is an illogical move as the camera will only film in front of the door and the only tenant to ever need to walk past it is more than happy to have it there. My partner is willing to sign for a declaration for using a ring doorbell. Orbit refuse to invest in their own CCTV cameras as they cost any amount of money. It is a no brainer, as the local council and police have even suggested the use of ring doorbells or have Orbit use CCTV to make my partner and other residents feel secure.Since all of this, my partners health has suffered as well as my own mental wellbeing.

Samuel · 10 November 2022

★★★★★ 5/5

Trustpilot

Engineer was efficient

Engineer was efficient, tidy and friendly.

Christine · 8 August 2024

★★★★★ 1/5

Trustpilot

let down again as usual

I have been waiting 12 days for a repair to my flooded wet room, again the shower is not pumping away waste water, and has floode my hallway again. someone from orbit phoned me yesterday and arranged for MPS to visit today to fix it. well yet again a workman arrived and left after 60 seconds, yet another waste of time. why dont they get someone who knows what they are doing. Thanks orbit.............for nothing yet again.

Bob · 21 February 2023

★★★★★ 1/5

Trustpilot

SHARED OWNERSHIP

Edit: Over 49 emails in... and you have to do the chasing Try to find another shared ownership supplier because the ones at Westwood Point - Thanet are awfully put together. We bought a new shared ownership house with Orbit. There standards are so low, it was almost like someone had lived on the house before us! Then, amongst other issues that Linden Homes sorter for us - thank goodness the one that was left with Orbit/Vistry the warped front door has being going on for over 7 months! As long as Orbit are paid the share of rent - they show no care in the World. If you don't want to feel like you get whats given to you with, a new home which is meant to be nice and new. Do not get through Orbit.

Simon · 27 October 2022

★★★★★ 1/5

Trustpilot

Three more emails sent to orbit in the…

Three more emails sent to orbit in the last few weeks and no replies. Funnily enough they responded to the mp when I complained about them to him. Apparently none of my complaints have been logged with orbit, strange. Yet when I email and ask the correct way to log complaints, no one wants to answer. Works perfect for orbit if there are no complaints logged, they don't have to take any actions to resolve them. Useless company. Wait for their standard response below. I actually believe that no-one reads these and it's an automated reply. I dare you to actually write something different, perhaps even answer my question for me. That would be helpful.

Cantonaman · 15 October 2022

★★★★★ 1/5

Trustpilot

Arrogance, Ignorance & Contempt 🤬

I absolutely implore all readers who are about to take up a tenancy from this outfit Orbit to read and take on board all that is written in the reviews here on this website. 🤔My experiences could fill a book - and that's only two years worth of suffering this vile outfit. A few bullet points follow:Moved in. About 10 days later, a letter. I thought it would be the usual 'Welcome to your new home' with a few telephone numbers - the sort you get from decent estate agents. Instead, it confirmed my rent payment source - then pitched straight into draconian threats of 'action being taken' for late rent payment or arrears. I'd put over 4 weeks upfront rent into my account with them; I've never once been late nor short with rent in over 38 years and my credit score is 999 at Experian. That's absolutely what Orbit are all about - your money and nothing else. 🤬Heating. Not working. It only took five visits from Orbit's tardy outfit Fortem - or 'Bodgit & Scarper' (as they are well known) to FINALLY discover that (in their words) an 'unacceptable, dangerous shortcut to checking earthing while wiring up circuits' had been used and a live wire attached to the chassis of the fuse box was not reconnected to its correct location. Instead, it remained connected to the fuse box chassis. I was quickly asked 'not to say anything about it.' 🤬Sink wouldn't empty. It only took Orbit around 6 months to address the fact that mine and the flat below had suffered the constant vile stench of rotting matter which blocked the drains from the sinks in our kitchens. Orbit couldn't have cared less. 🤬That'll do for now - but there's so much more. 🤬On the 'up side';If you want to pay Orbit your rent - you'll find no finer, no more efficient, no easier, no bigger choice of payment methods and no faster answering of their phones - than when you wish to pay Orbit your money. 💷Shame they don't answer their phones so quickly for all the other reasons - my last wait was 35 minutes before I gave up and hung up. 🤬And so; if you're all excited about being offered an Orbit property after being on the waiting list for a time ... don't blame anyone but yourself when you're in bitter regret - after your move. 😩I can honestly say that I have never been so insulted, made to feel so worthless, been so ignored, so neglected and ripped off by extortionate rent and service charges in my entire tenant's life. 😩🤬It doesn't take much thought to wonder how this horrible, vile outfit is allowed in law to operate and treat tenants with such remiss and contempt. If you look at this so-called 'Not For Profit' outfit, they 'miraculously' have millions to spend on brand new developments each financial year end. Clearly, it must be that they make enormous 'Gross Profits' before spending it all (as 'expenses') on these massive new buildings - whereby very neatly ending up with little or no Net Profit. You're paying for these fat-cat pigs' spending sprees from your extortionate rent and service charges - which Orbit preach as 'good value.' 💷🤬This outfit, every time they're in my mind, they trigger exactly the same repulsion and vile disgust which you get when you look on the bottom of your shoe to find that all the tread grooves and sides of the soul are caked in what falls out the back of dogs - and it's all over your carpet, too. 💩🤮You have, many times within these reviews and other websites, been warned. 🤬11/10/2022 Reply From Orbit 🧚‍♀️To read this utter tripe at the foot of this review, anyone stupid enough to believe it might think they cared. How many times: the ONLY thing orb💩 give a damn about is YOUR MONEY - IN FULL - ON TIME. After that, you can go to hell and continue festering in one of their rip-off hovels.🤬 👇

Aron · 11 October 2022

★★★★★ 1/5

Trustpilot

APPALLING COMPANY!

At first I was quite happy being placed under Orbit as from their website it looks like a company that actually cares and looks after their customers. However this is not the case and it only took a couple of weeks to realise how horrific the company actually is and how they constantly breach their contracts with the tenant. I was firstly placed in a house that wasn’t even liveable for myself and a one year old. It was absolutely disgusting. Jobs that clearly needed doing were just ignored and they did as little as possible. After several months of constant phone calls, emails and pushing the company I finally got things sorted or the ball rolling. If I hadn’t of complained and kept on top of my complaints everything would of been ignored and nothing would of been done. I put in a formal complaint in July 2021 regarding the issues and the fact nothing was being resolved and I was constantly chasing the company and just being ignored. We are now in October 2022 and this complaint is still ongoing. I’ve had no correspondence since September 2021 and have chased this numerous times being told someone will contact me, they cannot find anything on the system, it will be looked into or just completely ignored via email. I could go on as they’re so many other incidents. It’s just an absolutely appalling company! I DO NOT RECOMMEND.

Em · 5 October 2022

★★★★★ 1/5

Trustpilot

Does not merit even one star

I checked your Policies, especially with regard to 'Damp, Mould and Compensation Policy'. "Zero tolerance to damp and mould. We take a proactice approach" "We will ensure that our response to reports of damp and mould are timely and reflect the urgency of the issue"And it goes on in the same vein. Pity your actions are not in accordance with your policies.Tell me, exactly, how long does it take to repair leaks where water pours in? Oh, and do not reply with your usual, as I have no intention of contacting you as I will be fobbed off like numerous others have been. Your company does not provide an 'excellent' service, in fact it is substandard.

Catherine · 1 October 2022

★★★★★ 1/5

Trustpilot

Orbit are getting worse.

As tenants we do not write these reviews for the fun of it, Orbit are truly awful, they have no consideration for tenants. as many of the reviews highlight. The Customer service lines for instance are a complete joke, and at times staff are quite unpleasant on the telephone and certainly not helpful, and the waiting times to get to speak to anyone is dreadful, especially after all the time waiting to get through our call achieves nothing which is how it seems to be all the time now. So all in all a terrible Housing Association. As for date of experience (below) it is unfortunately all the time and again today.

Jayne · 29 September 2022