Ryder and Dutton Ashton-Under-Lyne reviews

★★★★★ 1/5

Google

We rented 36 Hindley Street, Ashton, from R&D for three years, but our experience was full of issues. Moving in, we discovered hidden damage, faulty fixtures, and weren’t shown where the gas or electric mains were, leaving us without power. After effort, we got it working ourselves. Linda handled our concerns well, but after she left, things worsened. The first winter exposed severe black mould, rapidly spreading, damaging wardrobes, sofas, and our clothes. We reported it to Linda, who advised moving furniture, but no action was taken. Months later, as the mould worsened, I followed up and learned Linda had left, replaced by Jorgina Ashton. From then on, communication was shocking. Jorgina was unhelpful, ignored calls and emails, and promised call-backs that never came. Eventually, we found the cause of the damp: a major roof leak. Water leaked down the wall in the 2nd bedroom, where our son slept, soaking the wall, peeling the wallpaper, and making the room unlivable. In the 1st bedroom, we rearranged for our baby's arrival. Shortly after, the ceiling burst with rainwater, ruining the new cot. Each rainstorm was like a waterfall from the ceiling. Throughout this, Jorgina ignored our calls and emails, offering no help. We contacted Environmental Health, who confirmed the issues and ordered R&D to fix the roof. By then, black mould covered much of the house, making it hazardous. My family and I were constantly ill, and despite multiple emails asking for mould removal, we were still ignored. A young girl from R&D inspected the property, took photos, and promised to follow up on the mould issue, but we never heard from her again. I then called branch manager Wendy Robertson, who blamed us for the mould. She claimed it was caused by our furniture placement and not opening windows in winter, unreasonable with a newborn. I asked Wendy about the young inspector, but she claimed the girl had praised her own help, saying she gave advice on cleaning and airing the property. In reality, the girl barely spoke and seemed uncomfortable addressing the mould. Wendy assured us that something would eventually be done. Unsurprisingly, nothing ever was. Neil, a new inspector, was the first to show concern. He documented all issues and said our furniture was moved over a foot from the walls, saying any more would be unreasonable. He noted the awful conditions and couldn’t understand why nothing had been done. He never followed up and soon left the company. The electrics began failing, lights flickered, and using multiple appliances tripped the fuse. Repeated emails to Jorgina and Wendy, were ignored. Then, one Friday, the electricity completely went out. The mains box needed replacing. R&D had removed their emergency line, so when we called the head office, they told us to wait until Monday. When I complained, they hung up on me. We went to social media, and the response was huge. Many people shared their own bad experiences with renting from R&D. By Saturday morning, Wendy called, suddenly eager to fix the electrics. The issue was resolved, but only after we went public. A few months later, we contacted Jorgina again about the mould. Her response? The same excuse: “Move your furniture further.” We reminded her that Neil had already confirmed it was far enough. She then claimed it was because we didn’t shut the kitchen or bathroom doors. It was clear she didn’t care. The bottom floor was open-plan, so there was no kitchen door. The bathroom had a poorly installed sliding door with a big gap, no handle, and couldn’t stay shut. We raised this issue multiple times, but nothing was done. We gave notice and left, only to have R&D try to withhold part of our deposit for a “damaged hob.” When we asked for proof or details, they ignored us. We had to involve the deposit scheme and dispute it. It felt like an endless nightmare. They lied and cheated every step of the way. Any response they give will be disingenuous and filled with lies. I’d never recommend renting from them.

Christian · 2 October 2025

★★★★★ 5/5

Google

Zara Mills was amazing. She guided me through every step of purchasing my house. Zara was polite, friendly and professional and she went above and beyond to help me through the process. Thank you so much! I would highly recommend Zara and her team to anyone who is thinking of buying a house. She will help you with every aspect of it, from advising and looking for the right mortgage for you, to helping you receive your mortgage offer and liasing with lenders and solicitors, right through to completion. Everything seemed to go so smoothly, even when there were issues to be addressed, Zara had the answers and sorted it out promptly. 5 stars isn't enough!

Stevie · 2 October 2025

★★★★★ 5/5

Trustpilot

Milly Newall

Milly Newall was so polite and friendly, provided excellent communication and was quick to respond to any of my enquiries. She provided reassurance and was patient throughout our dealings together! Thank you for all of your help!

Cadie · 7 September 2026

★★★★★ 5/5

Trustpilot

I would wholeheartedly recommend Ryder…

I would wholeheartedly recommend Ryder Dutton Middleton Office. First day on their books we sold. Pictures of the house were amazing. From start to finish we were kept informed all the way. Going that extra mile to help us through a very stressful time. Lisa, Elizabeth and a very patient member of the team who pieced together a 100 year old lease document, whose name i can't remember, i apologise, definitely went that extra mile in the final stages of our sale. Very professional, caring team, Thank you.

David · 8 October 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience buying…

I had a very positive experience buying our house through Ryder & Dutton, and I’d especially like to thank Geraldine Marsden for all her help throughout the process. Geraldine was professional, friendly, and supportive from start to finish. She kept me updated at every stage and always communicated clearly, which made the whole experience much less stressful. Her dedication and excellent service were greatly appreciated. I would highly recommend Geraldine and Ryder & Dutton to anyone looking to buy or sell a property.

Mariea · 23 June 2026

★★★★★ 5/5

Trustpilot

First time buyers

As first time buyers my partner and I were completely unknowledgeable about the house buying process. After hearing horror stories, I was petrified it was going to be difficult, slow, and stressful. My experience was completely the opposite. Once our offer was received we had weekly updates from our move manager, Geraldine Marsden. She was fantastic with communication, I didn’t have to chase for updates once. A truly superb experience that I’ll forever be grateful for! Thank you Geraldine!!

Ellie · 29 June 2026

★★★★★ 5/5

Trustpilot

Excellent Service

It was great to meet the Lettings Valuer, Amanda Bell, who came to value our property. Amanda was very professional, friendly, and up to date on the latest legislation regarding lettings. In addition, all forms and paperwork were fully explained prior to them being sent over. We are very pleased with the service to date!

Ian · 1 May 2026

★★★★★ 5/5

Trustpilot

House sale with Ryder & Dutton - Heywood

We recently completed the sale of the family home (our family has owned the property since the 1960's) and used Ryder & Dutton in Heywood to handle the sale. We did originally look around at local estate agents but with Ryder & Dutton's experience and reputation we decided to put the sale in their hands. From start to finish everyone we have dealt with at Ryder & Dutton has been helpful, pleasant and throughly professional. I feel like we have had contact with quite a few Ryder & Dutton colleagues during the process and each one of them has been a pleasure to deal with. I wouldn't want to miss anyone out so I won't do names but Jenna and all her colleagues in the office have all been great to deal with. I would also single out Catherine Salisbury who was our nominated Move Manager for particular mention. She has been totally professional and helpful all through the process. She has kept us informed - whether by telephone or email - all along and is always very positive and helpful. I would have no hesitation whatsoever in recommending Ryder & Dutton's services if you are looking to sell or buy a property. Thanks to all of you for excellent service.

Mark · 5 October 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Can’t thank Fiona and the team enough for their professional, well organised approach. They kept me informed at all times & ensured everything went as smoothly as possible. Thank you to all the team at the Holmfirth office.

Mrs · 17 July 2026

★★★★★ 5/5

Trustpilot

Kia McGrath and the team at Ryder &…

Kia McGrath and the team at Ryder & Dutton have been excellent. My property was up with a competitor and was not going anywhere. Kia and the team took over and the house was sold at pace, with professionalism and with excellent communication (which is very rare nowadays). Would and will use R&D again.

Antony · 6 May 2026

★★★★★ 5/5

Trustpilot

Geraldine Marsden

I would highly recommend Geraldine Marsden from Ryder & Button. I have been extremely happy with the service she has provided throughout my case. Geraldine has kept me updated every week, ensuring I always knew what was happening and what the next steps were. Her communication has been excellent, and she has been professional, helpful, and supportive at all times. I am very pleased with the service I have received and would not hesitate to recommend her to anyone looking for reliable legal assistance.

Nagina · 17 June 2026

★★★★★ 5/5

Trustpilot

The communication from everyone we…

The communication from everyone we dealt with, was excellent. To start with when looking for our next home, Charlotte was brilliant and found exactly what we wanted. Then Jenny picked up once we had an offer accepted and she was there to make sure that communication between all the chain’s solicitors was ongoing and kept us informed throughout. We never had to chase!

Theknights · 8 October 2026

★★★★★ 5/5

Trustpilot

The best experience with Ryder&dutton…

The best experience with Ryder&dutton buying my first home . Big thanks to Catherine Salisbury for keeping me informed and in the loop when it felt like nobody else was 🤦‍♀️thanks again I’m forever grateful ☺️

Kerry · 4 September 2026

★★★★★ 5/5

Trustpilot

Friendly & supportive service

I used Ryder & Dutton to sell my house. Estate agents have really upped their game 26 years on from my last house move! I had a dedicated move manager for each step of the process, firstly Michaela who managed the sale & secondly Veda who kept everyone up to speed, liaising with solicitors and kept things on track. Both ladies were very approachable and friendly, supportive and genuinely interested in the whole process. They were also very prompt in answering calls & emails. Altogether it was a super service from all the team.

Gwen · 28 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Ryder & Dutton…

Great experience with Ryder & Dutton selling our home. Excellent communications from Adam and the team from start to finish. Once the sale was agreed Jenny Boyle took over as our sales negotiator. She was nothing short of brilliant - kept us informed at every step. Always on the ball. If we had any questions she was always very quick to reply. Total professionalism from the word go. Thanks.

Steve · 26 August 2026

★★★★★ 5/5

Trustpilot

Fantastic Estate Agency with great people and knowledge

We approached Ryder and Dutton to help with selling my mums apartment because we knew that they have lots of experience in selling retirement apartments in the same block. From the first visit by Ryan to value the property, to completion day, we felt totally supported by the team. Special thanks to Jacqueline, who kept in regular contact and was always very approachable and knowledgeable. You made the process very easy for us!

Dear · 30 July 2026

★★★★★ 5/5

Trustpilot

We had a great experience with the team…

We had a great experience with the team throughout the purchase of our property. It was a fairly complicated chain, but a special thank you to Jacqueline, who was fantastic to deal with throughout. She was always friendly, helpful and responsive, and did a great job of keeping things moving and communicating with us along the way. We really appreciated all her help and would definitely recommend!

Thomas · 5 September 2026

★★★★★ 5/5

Trustpilot

Ada and the team at Ryder and Dutton…

Ada and the team at Ryder and Dutton made the whole transaction effortless. Throughout the whole process Ada kept me upto date with everything that was going on and kept me informed and communicated well at all times. So I would like to thank Ada and the Ryder and Dutton team for there professional approach and transparency. They are a credit to the company.

Gayle · 22 September 2026

★★★★★ 5/5

Trustpilot

Outstanding.

We would like to express our heartfelt thanks to the team at Ryder & Dutton, especially Geraldine, who was remarkably consistent, communicative, and responsive throughout the sale of our late father’s home. Her clear guidance and professionalism made a difficult time so much easier, and we are equally grateful to the wider Oldham team, including Tony, Jess, Dylan, and Branch Coordinator Laura, for their outstanding support.

Paul · 21 September 2026

★★★★★ 5/5

Trustpilot

Catherine was excellent at keeping us…

Catherine was excellent at keeping us up to date whilst being patient and reassuring , always available to speak to and kept in regular contact . Geraldine , who followed on when Catherine was on a well deserved holiday , was also brilliant at keeping things moving .We would definately recommend this service and would be more than happy to use again , two very satisfied customers Mr and Mrs Taylor .

Clint · 28 July 2026

★★★★★ 5/5

Trustpilot

A huge thank you to Jenny Boyle!

A huge thank you to Jenny Boyle and Catherine Salisbury for all of their help and support throughout our journey completing on our house buying journey. They were both incredibly helpful, professional and always kept us updated throughout the process. As first-time buyers, we really appreciated their guidance and reassurance, and they made a stressful process feel so much easier. Thank you both for everything!

Lily · 12 September 2026

★★★★★ 5/5

Trustpilot

Ryder & Dutton were top notch!

Ryder & Dutton were absolutely excellent from start to finish. Professional and friendly whilst providing a superb customer experience. They definitely went the extra mile and managed the sales process with ease. I dealt both with office staff (who were amazing) and Jenny who managed the process once a sale was agreed and Jenny was equally amazing. Consistent communications and managing the sale to a timely completion. Thanks to the Ryder & Dutton team! Vicki

Vicki · 4 July 2026

★★★★★ 5/5

Trustpilot

A highly recommended team and a shout out to Jenny!

A massive thank you to all the team, and a huge shout out to Jenny! I've just sold my house with the Ryder & Dutton team, and it would have been a pretty painful experience without Jenny leading the charge.

Matthew · 24 July 2026

★★★★★ 5/5

Trustpilot

Geraldine and the team were great!

Geraldine was our move manager during the purchase of our first home. She made the process run smoothly and maintained great communication between us and the seller. She constantly checked in with us and the solicitors and provided regular updates. The whole Ryder & Dutton team have been great, including the agents who allowed us to view the property a few times during the whole process ☺️

Lauren · 26 August 2026