5/5
GoogleVery professional lettings and sales team. Abbie and Gill are stars!
Trusted Agent profile · Ashton-On-Ribble
Guildhall Residential Lettings Preston reviews in Ashton-On-Ribble
★★★★★
209 reviews across 2 platforms
441 Blackpool Road, Ashton-On-Ribble, PR2 2LE
Guildhall Residential Lettings's office in Ashton-On-Ribble, at 441 Blackpool Road, is rated 4.3 out of 5 across 209 reviews on two platforms, including 187 Google reviews rated 4.4.
Reviews
Every review we hold for the Ashton-On-Ribble office, from every platform, shown as written. First names only.
Google5/5
GoogleI have used Guildhall for the last 8 years. An Excellent Team, great and clear communication and always on hand to support. Highly recommend.
5/5
GoogleBecky, you're awesome, Thank you for all the support, assistance and patience you showed me.Guildhall Lettings has a great and professional team.
5/5
GoogleGuildhall Lettings were my landlords for 18 months and I have nothing but good things to say about them. The staff are always friendly and happy to help. Any problems I had with my flat they resolved quickly and efficiently :) would highly recommend
5/5
GoogleExcellent company to deal with, very professional yet friendly too. Let out my house whilst abroad and have nothing but praise for how they've dealt with issues which arose. Strongly recommended
1/5
GoogleDO NOT USE THIS AGENCY LIARS UNPROFFESIONAL ABUSIVE BULLISH STAY AWAY
Agent replied · 5 July 2023
In response to this negative rating, we assume that all these five reviews emanate for the same property and same tenant, relating to an apartment on Lord Nelson Wharf. That is to say Garrett Taylor, K Davies, Lukman Umarji, Simon Taylor, EFAL worldwide, Limited addition who are either non de plume or associates of the complaining tenant who is trying to generate a wave of adverse publicity against our company. Only one name in the list is genuine and has had any dealing with our company. He threatened to do this if he didn’t get his own way. This is actually tantamount to blackmail. The tenant wishes to bring this dispute into the public domain and ‘air their dirty laundry’ in public then we are obliged to respond. The issue in question is very simple. This tenant checked out of this property on 26/09/2017 after 4 years of tenancy, and a number of issued were raised. Amongst these issues were:- 1. the towel rail in the bathroom had been pulled from wall and lay on the floor 2. There was a large stain on the bath roll 3. The bath sealant was black 4. The carpet in the lounge was damaged For which a deduction of £150 from their deposit was proposed. The remaining balance of their security deposit was returned to them on 10/10/2017 which will have been in their bank on 12/10/2017. We explained on many occasions that this is a very simple procedure, and if the tenant did not agree with our figures, there is a dispute system in place for them to pursue which is totally impartial which to date they have not taken up. We cannot see anything unreasonable in any of the above. Perhaps the tenant would have been better served by ourselves had he addressed all of the staff in Guildhall Lettings both correctly and politely, instead of numerous calls and emails which were tantamount to harassment over what is a very simple procedure. The while process of renting houses is very procedural and simple. We have inventories and photographs which are dated and timed at the start and end of the tenancy. Our contractors who attend any property take before and after photographs of any work carried out to eliminate any discrepancies in the condition of the property, and therefore there is no reason for this vicious attack on ourselves. The tenant still has the right to take this to the formal and impartial dispute service and thence onto the Property Ombudsman if he still feels aggrieved, which we will welcome. We are a successful and regulated agent who manage in excess of 300 properties and have never had a dispute such as this in our 12 year history and would refute any accusation of tampering with photographs or changing evidence as this is tantamount to forgery. The tenant for whatever reason is trying to get his own way by blackmail, harassment, threats and accusations, all for £150 when he has a very simple solution in front of him, if only he would open his eyes.
5/5
GoogleI’m a first time renter in a single occupancy apartment. They are amazing to interact with! Very professional and helpful! I’ve had an incredible experience so far, I definitely recommend!
5/5
GoogleExcellent service, very easy and friendly conversation. Abbie you the best, 5 stars to you Abbie ⭐⭐⭐⭐⭐🌹 …
4/5
GoogleI've been with this company for years and have always found the staff to be helpful, polite and efficient. I have and still would recommended them.
5/5
GoogleVery professional lettings and sales team. Abbie and Gill are stars!
5/5
GoogleFantastic service from guildhall while renting property for 3 years, quick, friendly service and a friendly ear, highly recommend if looking for a property, great staff too, take care all of ux
5/5
GoogleOverall a great experience while renting with Guildhall Lettings. Professional, polite with an excellent customer service experience. I hope to use them again in the not too distant future.
5/5
GoogleI can't fault how Guildhall have gone above and beyond in trying to help me with my deposit. I commend Katy's patience, professionalism and support through the whole process.
4/5
GoogleI'm renting a flat through Guildhall and they have been great so far, always friendly when I speak to the staff and they sort any problems out in good time x
5/5
GoogleSuper friendly and professional team - made the viewing process fast, efficient and stress free. Thank you!
4/5
GoogleWe have been letting our property in Preston through Guildhall Lettings for the past 7 years. They are professional, friendly and efficient, I have no hesitation in recommending them.
5/5
GooglePleasant setting, good food
5/5
GoogleRating only, no written review.
Agent replied · 25 March 2026
Thank you, Laura
5/5
GoogleLovely people who have been super accommodating and helpful so far!
5/5
GoogleGuildhall lettings are a fantastic letting agent, really look after tenants. 5 stars for the staff, all very friendly and good at their jobs
5/5
FacebookRented from Guildhall for over ten years over 3 different properties. Friendly and helpful and always a pleasant experience speaking to the staff.
5/5
GoogleI rented from guildhall for years. They respond quickly to issues and are really understanding. I would highly recommend them.
5/5
GoogleI rented from guildhall for years. They respond quickly to issues and are really understanding. I would highly recommend them.
5/5
GoogleGreat place and lovely people 👍 …
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