Guildhall Residential Lettings Preston reviews in Ashton-On-Ribble

Thank you Mihaly

In response to this negative rating, we assume that all these five reviews emanate for the same property and same tenant, relating to an apartment on Lord Nelson Wharf. That is to say Garrett Taylor, K Davies, Lukman Umarji, Simon Taylor, EFAL worldwide, Limited addition who are either non de plume or associates of the complaining tenant who is trying to generate a wave of adverse publicity against our company. Only one name in the list is genuine and has had any dealing with our company. He threatened to do this if he didn’t get his own way. This is actually tantamount to blackmail. The tenant wishes to bring this dispute into the public domain and ‘air their dirty laundry’ in public then we are obliged to respond. The issue in question is very simple. This tenant checked out of this property on 26/09/2017 after 4 years of tenancy, and a number of issued were raised. Amongst these issues were:- 1. the towel rail in the bathroom had been pulled from wall and lay on the floor 2. There was a large stain on the bath roll 3. The bath sealant was black 4. The carpet in the lounge was damaged For which a deduction of £150 from their deposit was proposed. The remaining balance of their security deposit was returned to them on 10/10/2017 which will have been in their bank on 12/10/2017. We explained on many occasions that this is a very simple procedure, and if the tenant did not agree with our figures, there is a dispute system in place for them to pursue which is totally impartial which to date they have not taken up. We cannot see anything unreasonable in any of the above. Perhaps the tenant would have been better served by ourselves had he addressed all of the staff in Guildhall Lettings both correctly and politely, instead of numerous calls and emails which were tantamount to harassment over what is a very simple procedure. The while process of renting houses is very procedural and simple. We have inventories and photographs which are dated and timed at the start and end of the tenancy. Our contractors who attend any property take before and after photographs of any work carried out to eliminate any discrepancies in the condition of the property, and therefore there is no reason for this vicious attack on ourselves. The tenant still has the right to take this to the formal and impartial dispute service and thence onto the Property Ombudsman if he still feels aggrieved, which we will welcome. We are a successful and regulated agent who manage in excess of 300 properties and have never had a dispute such as this in our 12 year history and would refute any accusation of tampering with photographs or changing evidence as this is tantamount to forgery. The tenant for whatever reason is trying to get his own way by blackmail, harassment, threats and accusations, all for £150 when he has a very simple solution in front of him, if only he would open his eyes.