Trusted Agent profile · Ashington
★★★★★
715 reviews across 2 platforms
2 Laburnum Terrace, Ashington, NE63 0XX
Rook Matthews Sayer's office in Ashington, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 715 reviews on two platforms, including 91 Google reviews rated 4.6.
Every review we hold for the Ashington office, from every platform, shown as written. First names only.
5/5
TrustpilotEllie & Claire - RMS West Denton…
Ellie & Claire at the West Denton branch were extremely helpful and responsive throughout my purchase. They assisted throughout a delay on the legal side - very supportive during my first home purchase! Thank you!
Thank you so much Hayley for taking the time to leave this great review for RMS West Denton, we really appreciate it!
5/5
TrustpilotRookies review
This is the second time I have chosen rook matthews sayers, the first was for my own property purchase and on this occasion was for a retirement property for my father, each time all of the staff have been friendly and helpful, nothing seemed to be a hardship, I wouldn’t definitely use them again and would recommend them to anyone.
Dear Chris, thank you so much for taking the time to leave this fantastic 5* review for RMS Gosforth. They will be thrilled to read your kind words.
5/5
TrustpilotExcellent service throughout
Excellent service throughout. Dealt with Michael, very professional and efficient making it a very easy and hassle free process. Would highly recommend.
Dear Niki, thank you for taking the time Michael from our commercial team five stars and a lovely review. We're very happy to know you received professional and efficient service throughout the process, we hope to be able to provide this for you again in future!
5/5
TrustpilotGreat service
Gordon and Chris have recently helped us acheive two commercial lettings in a short period of time. Apart from being helpful and supportive, as many other agents are, what sets them apart is keeping us informed even when there is little interest and taking proactive steps to acheive the letting. Amjed
Thanks Amjed for the great five star review for RMS Commercial, we really appreciate it and shall pass your kind words onto Gordon & Chris.
5/5
TrustpilotVery happy to buy a property through…
Very happy to buy a property through Rookmathew, they were great from start to finish. A huge thanks to Barbara
Dear Keith, thank you for taking the time to leave Barbara and the rest of the West Denton team 5 shiny stars and a lovely review. We're so glad they were able to provide you with great service throughout. Thank you again
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Used for both my sale and purchase and all staff at the Gosforth branch were helpful and professional throughout. Nothing was too much bother. I would recommend anyone to use Rook Matthews Sayer
We really appreciate you taking the time to leave this fantastic 5 star review for RMS Gosforth. We're so happy to hear that you would recommend us in the future and we'd like to wish you good luck in your new home.
4/5
TrustpilotGreat service
The sales team were always helpful, polite and timely in answering queries. They always made you feel that you were valued as a customer
Thanks Bob for taking the time to leave us a great review! We're delighted that you felt supported by the team and we'd love to know what we could do to make your experience 5 star worthy. Best wishes, RMS.
5/5
TrustpilotExcellent Sales Experience
Excellent sales experience in 2021/22 with The Blyth Branch from start to conclusion with successful sale of our property. Great marketing advice, related legal and conveyancing support. They were able to assist with all viewings and kept us in the loop at all times. I have used them before for sale of our main property in 2019 and would definitely recommend to others.
Good morning, thank you for leaving our Blyth team 5 shiny stars and a lovely review. We're so glad the team were able to provide you with such good service in 2019 that you chose to instruct us again. We hope to work with you again in the future, many thanks for the recommendation to others.
5/5
TrustpilotFeel like a valued customer
Branch Manager Steven Douglass of the Forest Hall branch is friendly, positive, encouraging, and responsive. I have appreciated his wisdom (as I am a first time seller) and feel like my house and my experience actually matter to him.
Thank you so much Amy for leaving such a kind review for Steven in our Forest Hall branch, we really appreciate it!
5/5
Trustpilot2nd time I’ve used Alistair for buying…
2nd time I’ve used Alistair for buying a house and both times he has been superb. Very informative and patient. Would highly recommend
Thank you so much for your recommendation Dan, we really appreciate you highlighting our Mortgage Advisor Alistair.
5/5
TrustpilotFirst class communication.
First class communication.Great initial experience and photos on right move .Very helpful when dealing with solicitors . Friendly and supportive at all times .
Thank you so much for taking the time to leave Steven, Faith and the rest of our team in Forest Hall a 5 star review, we really appreciate it!
5/5
TrustpilotPainless process.
The staff in Fenham branch were extremely helpful, and kept us informed at every stage of the process until the eventual sale. Many thanks.
Thank you so much Steven for taking the time to leave this lovely review for our team in Fenham, we really appreciate it!
5/5
TrustpilotEveryone I dealt with though your amble…
Everyone I dealt with though your amble office helped me a great deal through the whole process of buying my flat, can’t thank them enough.
We're thrilled to know that you felt supported throughout your purchase. Thank you so much for taking the time to leave this 5 star review for our team in RMS Amble.
5/5
TrustpilotFantastic Estate Agents
Rook Matthews Sayer were fantastic. Everyone knows that selling a house is stressful however RMS made the whole process so easy. Sadly our chain broke a couple of times however RMS were quick in re-marketing our home and we ended up getting a great price. Excellent communication throughout and the staff in the Blyth office are clearly passionate and are really good at what they do.
Dear Jonny, We're very happy that after a few hurdles we were able to secure you a buyer for your house and at a price you were happy with. Thank you for taking the time to leave 5 stars and write such a kind review.
1/5
GoogleAbsolutely shocking. Worst communication with an estate agent that I have ever had do deal with. Would recommend anyone but these.
Hi Dave, we're really disappointed to receive your review as we pride ourselves in our customer service and communication. Please can you email us with some more information including your full name and the property in which this involves so we can look into this further info@rmsestateagents.co.uk as unfortunately with just your first name we are unable to search our database.
5/5
TrustpilotGood, professional estate agents
Excellent experience of selling a property. It wasn't a straightforward sale but it was handled with tact and understanding. All the people in the office were professional, friendly, efficient and honest. They kept in touch and I never felt like I was being ignored. I have used them before and would definitely use them again
Hi, thank you so much for leaving this 5* review. Please could you let us know which branch you dealt with so we can share your kind words with them? marketing@rmsestateagents.co.uk
5/5
GoogleExcellent service from Mortgage Manager named Alistair. Much appreciated
5/5
TrustpilotBlyth Branch
The Blyth staff have been very supportive during the sale of my home. Communication has been good, although there were times that I had to wait for updates via email due to the team being extremely busy, which I could cope with. The staff are very friendly, and always picked up the phone if I had any queries or questions. Thanks for all your help guys!
Dear Tara, thank you for taking the time to leave our Blyth branch five shiny stars and a lovely review. We're glad you're happy with the service we provided and understanding of the covid-19 constraints we faced. Thank you again
5/5
TrustpilotProfessional local experts
All the staff at RMS were excellent throughout our house sale. They kept in touch at regular intervals and helped guide us through our first sale. Very reasonable fees and highly professional.
Thank you very much Joe for taking the time to leave us such a great review, we really appreciate it!
5/5
TrustpilotAmazing mortgage advisor services and…
Amazing mortgage advisor services and experience. Could not fault at any point from start to finish. Able to be put at ease with every step, very knowledgeable and able to answer any questions or concerns. Very professional and a pleasure to deal with.
Thank you Emily for taking the time to leave this 5 star review for our Mortgage Advisor service, we really appreciate it.
5/5
TrustpilotWent into RMS Gosforth one day
Went into RMS Gosforth one day, looking for a flat in my desired area. Ellie took my details and as if by magic, the next day, she was showing me around my new home to be.Now, if that not fast and efficient, what is.Also thanks to the rest of the Gosforth Team, who have been excellent.
Thank you so much for this fantastic 5* review! The team in Gosforth will be thrilled to see your feedback.
5/5
TrustpilotOutstanding service & support from Blyth Team
Dawn & Alayna from the blyth team were absolutely fabulous throughout the entire process of selling our family home which was a family home for 58 years so a rather emotional time for all.
We are so thrilled to receive your 5 stars for RMS Blyth. Our team work tirelessly to get the sales over the line, especially Dawn who spends countless hours back and forth with solicitors. We want to thank you for choosing RMS to sell your precious home and for highlighting Dawn & Alayna to us. Best wishes, RMS.
5/5
TrustpilotBlyth office is awesome
The people are absolutely amazing. It's not often you find helpful people who genuinely care and go out of their way help, but Dawn from the Blyth office was incredible in sorting things for me with a very stressful and lengthy house purchase. I need 5 additional stars to give an accurate rating as it should be 10/10
Dear Ros, thank you for leaving our Blyth team and specifically Dawn 5 stars and a lovely review. We really hope the stress and time was worth it and you're making lots of happy memories in your new home!
5/5
TrustpilotFirst-time Buyer
Neil and the rest of the team at Rook Matthews Sayer in the Gosforth branch were superb in guiding me through my purchase as a first-time buyer. I was particularly assured by their advice on obtaining a suitable mortgage.
Thank you for taking the time to leave our Mortgage Advisor Neil and our Gosforth team a 5 star review, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
