Every review we hold for the Ashington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRook Matthews Sayer - West Denton
Many thanks to the Rook Matthews Team at West Denton. You assisted me in my initial purchase in 2008, arranged rental during my tenure working overseas and most recently arranged the sale of the property. Not everything has been clean sailing, but I totally appreciate the dedication and assistance that the team have provided over the past 13 years. Special gratitude to Chloe; Ellie and Barbara in my dealings with you.
Alan · 4 December 2021
Agent replied · 15 June 2024
Dear Alan, thank you for your repeat instructions, we've really appreciated working with you over the past 13 years and hope to continue to do so in the future. Many thanks for the review and 5 shiny stars!
★★★★★ 2/5
TrustpilotBe faster responding to emails ,when…
Be faster responding to emails ,when you live abroad and you have to sort things out yourself ,when they get paid to do this It’s not Olly he’s been very quick no problems with him at all
Tracey · 19 August 2024
Agent replied · 24 August 2024
Hi Tracey, we're really surprised to receive your review as we thought we had dealt with your correspondence accordingly within a timely manner. Our property inspector has informed us that he has relayed to you what was needed and is just waiting on a decision from yourself. If you could let us know what we could have done differently, we would be really appreciative marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotExcellent service and comms from Sian…
Excellent service and comms from Sian and the team at Ponteland office. Thank you
Emma · 22 December 2022
Agent replied · 15 June 2024
Dear Emma, thank you so much for your 5* review for RMS Ponteland. We really appreciate you taking the time to leave this.
★★★★★ 5/5
GoogleUsed Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a …
Karen · 16 April 2024
Agent replied · 17 June 2024
Dear Karen, as we have already replied your Trustpilot review we would just like to reiterate our thanks to you. We really do appreciate you taking the time to praise our Mortgage Advisor Alistair.
★★★★★ 5/5
TrustpilotExcellent
Dealt with Ellie at West Denton who was excellent and answered any questions I have had. Couldn't fault the service. Would highly recommend
George · 21 September 2021
Agent replied · 15 June 2024
George, thank you very much for taking the time to write a review for our West Denton branch. Ellie & her team are high valued members of the RMS family and we're so glad they were able to provide with 5* service. Thank you again.
★★★★★ 5/5
TrustpilotThis is the second time that we have…
This is the second time that we have used Alistair Bowmen and RMS to arrange our mortgage. We couldn’t recommend them enough and will be definitely going back in the future.
J · 31 October 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave this review! We really appreciate you highlighting Alistair our Mortgage Advisor to us and your recommendation means the world to us!
★★★★★ 5/5
TrustpilotFantastic mortgage advisory service
Fantastic mortgage advisory service. Alistair from the Forest Hall branch took us through the process at a scary time with high interest rates. He helped us pick the best option and then arranged everything for us, taking away all the expected stress from remortgaging. We will be back next time!
Matthew · 6 November 2023
Agent replied · 15 June 2024
Thank you Matthew for leaving a review for our Mortgage Advisor Alistair, we really appreciate it!
★★★★★ 5/5
TrustpilotExpectations met and exceeded.
It turned out I sold and bought with RMS and I honestly couldn’t be happier. Every single member of the team at the Ponteland branch for my purchase were amazing. Everyone was really friendly, messages were communicated quickly and there was always a positive outcome. I would absolutely recommend using RMS in Ponteland if you were looking to sell, or buy in the area.
Kirsty · 24 August 2022
Agent replied · 15 June 2024
Dear Kirsty, we're thrilled to read your 5* review for RMS Ponteland. Thank you so much for taking the time to recommend us and we hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotHighly Recommended Agency
We just recently purchased a house from this agency and everybody are amazing from the time of viewing the house up to completion. We always get a quick response from them, answering all our questions. We would like to specifically commend Barbara Storey for a fantastic job. She has guided us all throughout which is a massive help especially we are first time buyers. She is an tremendous asset to the company.
Yosha · 10 May 2021
Agent replied · 15 June 2024
Dear Yosha, thank you for leaving our West Denton team a lovely review. It was great to read such wonderful comments about Barbara, she is a very highly valued member of the Rook Matthews Sayer family. We hope you're happy in your new home, thank you again!
★★★★★ 5/5
GoogleRook Matthews Sayer in Ashington has recently
completed the sale of my property. From start to finish they have been professional, approachable and have kept me up to date of any progress that was being made. They have been very helpful in assisting with liaison with solicitors. Excellent customer service throughout! I would definitely recommend and use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Jodie · 18 June 2022
Agent replied · 17 June 2024
Dear Jodie, thank you for leaving our Ashington team such a lovely review. We're so glad they were able to find you a suitable buyer and at a price you were happy with. We're very pleased you were provided with 5* service by the team and hope to be of service to you again in the future. Thanks again
★★★★★ 5/5
GoogleI found the staff at Rook Matthews Sayers really helpful and very proactive!!! Would recommend then to anyone.
Matthew · 16 April 2025
Agent replied · 17 June 2024
Thank you Matthew, we really appreciate the time you've taken to leave RMS Ashington a 5 star review.
★★★★★ 5/5
TrustpilotShout out to Neil Walton…
Just want to give Neil Walton a shout out for being amazing. We are both first time buyers and he helped us through out even when one of our purchases fell though, and he advised us on our next steps.He was super helpful and glad he was along our journey.
Jamie · 17 October 2023
Agent replied · 15 June 2024
Thank you Jamie for taking the time to leave this lovely review for our Mortgage Advisor Neil, we really appreciate it!
★★★★★ 5/5
TrustpilotExceptional service from the Ryton…
Exceptional service from the Ryton branch who handled the sale of our property with professionalism and expertise from beginning to end.From initial dealings with Victoria who handled the valuation, viewings and offers to Julie who handled most of the subsequent dealings with our buyers I have nothing but praise and would 100% suggest you let them handle the sale of your property if you are in the Ryton office area.
Nick · 10 September 2021
Agent replied · 15 June 2024
Dear Nick, your review was an absolute pleasure to read. Thank you ever so much for taking the time to write it. We are so glad that the team were able to work so well together in order to secure you a buyer and at a price you were happy with. We really hope you consider our services again in future, should you require them. Thanks again
★★★★★ 5/5
TrustpilotWe sold our flat and despite a pandemic…
We sold our flat and despite a pandemic and RMS closing the local office during the sale we couldn’t have experienced a more professional service. In fact, Laura from RMS was on the ball throughout and did a better job than our solicitor. Without her we’d never have known our solicitor was causing a delay. We’ll definitely use RMS when we sell our next property - not so sure about the solicitor.
GH · 14 April 2021
Agent replied · 15 June 2024
Dear GH & SH, Wow what a fantastic review, thank you very much for taking the time to leave us 5 stars. Laura is such a highly valued member of the Rook Matthews Sayer family. We can't wait to be of assistance to you again in the future!
★★★★★ 5/5
TrustpilotAlistair mortgage advisor
Alistair was so helpful when we first moved home and also again when we have recently remortgaged.Would most definitely recommend
Chris · 13 December 2021
Agent replied · 15 June 2024
Dear Chris, thank you for taking the time to leave Alistair a 5 star review. We're so pleased he has provided you with both mortgage and re-mortgage rates you're happy with. We appreciate the recommendation!
★★★★★ 5/5
GoogleRooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Aarron · 18 June 2023
Agent replied · 17 June 2024
Dear Aarron, we're very pleased to receive this fantastic review for our mortgage advisor Alistair from RMS Ashington. Thank you very much for taking the time to write this.
★★★★★ 5/5
TrustpilotRook Mathew Sayer Estate agents
Just sold property in Blyth through RMS. Thoroughly professional from start to finish keeping us informed every step of the way during the process. Would highly recommended this company.
Malcolm · 1 November 2024
Agent replied · 23 December 2024
Thank you so much for taking the time to leave a great 5 star review for RMS Blyth, it means so much to us to know you felt supported throughout your sale.
★★★★★ 5/5
GoogleThe Forest Hall branch were really good through my whole sale, especially my mortgage Alistair Bowman. Without him and the estate agents pushing the solicitors I am dubious if the sale would have ever complete! First house and I had zero clue, so I just followed all his knowledgeable advise.
Sophie · 21 September 2023
Agent replied · 17 June 2024
Dear Sophie, thank you for the kind words for our team as well as our mortgage advisor Alistair. We really appreciate you taking the time to leave them five stars.
★★★★★ 5/5
TrustpilotExcellent Service
Friendly Staff always willing to go the extra mile.We have sold house & bought house and also rented through them had no issues. Always willing to help no problem too big or too small. Highly recommend.
Mrs · 4 July 2024
Agent replied · 24 August 2024
Thank you so much Mrs Waters for taking the time to leave us a great 5 star rating, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotWhat can we say best advisor to date.
What can we say. This person is a genius and knows his job back to front!! Recommend to any potential house buyer. Goes that extra mile!
Gary · 7 December 2024
Agent replied · 23 December 2024
We're absolutely thrilled to receive your review for our Mortgage Advisor Gary, thank you so much for taking the time to leave a 5 star rating, it means the world to us! Best wishes, RMS.
★★★★★ 5/5
TrustpilotWest Denton branch handled my sale and…
West Denton branch handled my sale and achieved a higher price for me. They kept in regular contact re viewings and offers by phone and email. Very pleased with their service.
Carol · 20 September 2024
Agent replied · 23 October 2024
We really appreciate you taking the time to leave this 5 star review for RMS West Denton Carol! Thank you so much.
★★★★★ 5/5
TrustpilotRMS Fenham Branch…
Many thanks to the staff at RMS Fenham Branch who have been very professional, friendly, helpful and thorough throughout the tenant find process. This is the second time we have used them on a fully managed basis and have had no complaints at all.
John · 21 January 2024
Agent replied · 15 June 2024
Thank you so much for taking the time to leave this 5 star review for RMS Fenham, we really appreciate it!
★★★★★ 5/5
TrustpilotBlyth branch were excellent
Blyth branch were excellent. Michelle, Kate and mortgage advisor Nichola were brilliant at keeping me up to date. Would definitely recommend RMS.
Ellen · 3 April 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave our Blyth team and specifically Michelle, Kate and Nichola a very kind review. We are glad to read that you received 5 star professional service from our team. Many Thanks again.
★★★★★ 5/5
TrustpilotAllister Bowman / Rooke Matthew sayer
Rooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Aarron · 27 April 2023
Agent replied · 15 June 2024
Dear Aarron, we really appreciate you taking the time to leave this five star review for our Mortgage Advisor Alistair.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
