5/5
A brilliant experience from start to finish. Very helpful and friendly staff made our long distance sale a breeze.
Agent replied · 13 July 2026
Thanks for your kind review! We're so pleased we could help make your sale a smooth one.
Trusted Agent profile · Ashingdon · Essex
Verified
★★★★★
820 reviews across 2 platforms
Ashingdon, Essex, SS4 1UP
Horizon's office in Ashingdon, Essex is rated 4.8 out of 5 across 820 reviews on two platforms, including 739 Google reviews rated 4.8.
Every review we hold for the Ashingdon office, from every platform, shown as written. First names only.
5/5
A brilliant experience from start to finish. Very helpful and friendly staff made our long distance sale a breeze.
Thanks for your kind review! We're so pleased we could help make your sale a smooth one.
5/5
Estates IT were incredibly helpful creating our newly branded website which we have since received compliments on. Thank you team! The customer service has been superb helping us solve any issues that naturally arise, from complex API maps to teaching us how keep content updated. I would highly recommend Estates IT and am looking forward to continuing working with them as our business grows.
Thank you for your lovely review. We are always here to help
5/5
Horizon were the agents for a recent property purchase There were a few unexpected hiccups along the way and Reece went above and beyond to deal with these to keep things on track and he kept us well informed too
5/5
What a great, caring and understanding team when selling my mum's flat from start to finish they helped me understand all the paperwork and emails and didn't mind me going in asking them. Thank you so much. Helen Hicks
I am so glad to hear that you had a positive experience with our team when selling your mum's flat! We always strive to provide clear communication and support throughout the process. Thank you for choosing us to help with this important matter.
5/5
I would highly recommend Horizon Estate Agents. My Mum's bungalow was for sale with Horizon and 3 other Agents. They out performed the other Agents by a mile. More viewings, great communication, professional and knowledgeable. Sadly my Mum passed away before the sale could complete. Horizon were able to arrange for the buyers to rent the bungalow while we waited for the Probate to be sorted. The sale eventually completed and we are so thankful for Horizons expertise. They took the stress out of a very sad and complicated situation. Thank you team!
5/5
Thank you for the amazing service Sophia great customer service skills, brilliant viewing today!
Thank you so much for your fantastic review, Danny! 😊 We're delighted to hear that you had such a great viewing with Sophia. It's wonderful to know that her excellent customer service made such a positive impression. We'll be sure to pass on your kind words to her, she'll be thrilled! ⭐🏡 Thank you for choosing RMJ, and we look forward to helping you again soon. Ryan and The RMJ Team
5/5
Amazing team that helped us get a great deal on our morgage and 5 years later out re-morgage. Sam listened our concerns and advice us on what we need to do to get the best possible deal.
Hi Mirela, thank you so much for your lovely review! It’s been a pleasure supporting you both, first with your mortgage and again with your remortgage five years later. We’re really pleased to hear you felt listened to and well‑guided … More
4/5
Staff did everything and more that I asked for.
Dear Beverley, Thank you so much for your kind review. We wish you all the best for the future. From all the Horizon Team
5/5
Recently received key for my very first property. Jo Hardcastle was an amazing and very supportive the whole process. Even after completion she was more than happy to answer questions. Definitely recommend the agency and girls especially Jo Hardcastle, if I will decide to purchase or sell property in the future definitely will use them again and will recommend to friends
Thank you!
5/5
We had an amazing experience with the whole team at Horizon I can’t recommend them enough They kept us updated on both sale and purchase with phone calls every week. Absolutely brilliant service, worth every penny Teri - Rochford
Hi Teri, thank you for your kind and positive review. We really appreciate your feedback!
5/5
I cannot recommend Horizon highly enough. From the very beginning of the selling process, they were professional, proactive, and incredibly supportive. Their communication was outstanding, I was kept informed every step of the way, and no question was ever too much trouble by every member of the team. A very special mention must go to Kerry, who was simply fantastic. After my original buyer turned out to be a timewaster and the house had to go back on the market, Kerry managed to secure a new buyer the very next morning. Her dedication, efficiency, and positivity completely took the stress out of what could have been a very frustrating situation. What really stood out throughout was Horizon’s attention to detail and genuine care. They went above and beyond to make the whole process as smooth and stress-free as possible, guiding me through every stage with clarity and confidence. Their market knowledge and advice were spot-on, resulting in a quick sale at a price I was very happy with. Selling a home can feel daunting, but with Horizon on my side, it felt straightforward and well managed. They truly exceeded my expectations, and I would not hesitate to use them again in the future or recommend them to family and friends. If I could give more stars, I would. Thank you so much!
5/5
Sold our house through Horizon Estate Agents recently and have to recommend them - they were very professional throughout the whole process, kept us informed and were very helpful. Thank you!
Dear David, Thank you for taking time to review our service. We wish you the very best in your new home. From all at Horizon
3/5
The team started off very strong, great communication, engaged, and supportive when we re-listed our house with them. The chain was long and slow, and after several months we made them aware we were starting to look at other properties due …
Hi Abi, Thank you for your honest review. We would love for you to get in touch to discuss your concerns further. Please contact the West Swindon manager emmamiddleton@richardjames.uk
5/5
Very efficient in scheduling our remortgage in a timely manner and in providing market best offers available.
Hi Bernard, thank you for your fantastic feedback. We’re delighted to hear that you found the process smooth and timely, and that we were able to secure one of the best options available for you. It was a pleasure supporting you with your remortgage, and we truly appreciate your recommendation. Sam & the MMPE Team
5/5
Sold our house through Horizon Estate Agents recently and have to recommend them - they were very professional throughout the whole process, kept us informed and were very helpful. Thank you!
Thank you for taking time to review our service. We wish you the very best in your new home! From The Horizon Team!
5/5
Excellent service from Park and Bailey (Coulsdon). Prompt efficient service. Great communication. They found us a buyer who made a good offer within a week even though the property was not properly on the market.
Hi Steve, we appreciate the 5-star review. Thank you for sharing your positive selling experience. We will pass your kind words over to the Coulsdon team.
5/5
My sale wasn't the most straightforward....due to complications with the purchasers solicitor, and the process took 6 months. This was at no fault of k allan and susie was absolutely amazing throughout the whole drawn out process, nothing seemed a stress, always great communication and just a pleasure to deal with. Would highly recommend!
Thank you for this review and congratulations with your sale Danny. You were very patient during the process. All the best Kind regards Karen
5/5
Karen and her team did a great job in selling our house in Stromness. They were both enthusiastic and professional and were a pleasure to deal with. Good luck and thank you.
Thank you for this lovely review Alan. It was lovely working with you.
5/5
Very professional service, regular feed back on the progress, a continue sensation of chase, I have moved six times and Fine & Country were the best I have ever used, highly recommend.
Thank you Ralph for your kind review
5/5
Lyndon was so helpful with my move down to Somerset. Really went above and beyond to help me out and got a nice little gift on moving in to my new home :)
Glad you felt it went well. Thanks for being a great buyer and a lovely person. Hope all goes well in your new home.
5/5
Great viewing today by Sophia brilliant customer service skills, well done!
Thank you so much for your kind review, Fia! 😊 We're delighted to hear that you had a great viewing with Sophia. She'll be thrilled to know that her customer service made such a positive impression ⭐ We'll be sure to pass on your lovely feedback to her. We really appreciate you taking the time to share your experience and look forward to helping you again in the future. 🏡 Ryan and The RMJ Team
5/5
I deal with various businesses often and I have seen a variety customer service handling. I can honestly say that in terms of a point of contact with an estate I cannot praise Tracey Dewar highly enough. Tracey has been professional and fantastic to deal with. Throughout the process of looking for a home she has been very helpful from start to finish. She communicated constantly with updates, offered various levels of support and going out of her way such as when she went out of her way to accommodate a viewing at the last minute for me when requested, in general Tracey made me feel like she was on my side throughout the whole process of finding a new home. For the negative reputation that some estate agents receive, Tracey is a true testament to that there are fantastic professionals in this sector. The whole office were friendly on the phone and friendly in person also when met them, I have dealt with a number of estate agents recently but Tracey and the team at Ruder and Dutton really do stand out above the rest. I would certainly recommend them and i cannot thank you all enough. Kingsley
5/5
Great experience. Always kept informed of the process through the purchase of my house
That is fantastic to hear Sarah, thank you for your feedback.
5/5
Very impressed with the professionalism of Lee from Ewe Move & the Ewe Move package. This was the 5th home I have sold over the years so I wasn’t a novice. However …
Thank you so much for taking the time to leave a review, we wish you all the best with your onward move
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