Horizon reviews

★★★★★ 2/5

Google

My in-laws rented a property through Horizon at an assisted living property. While they were quick to respond to issues and rectify. The condition of the property before moving in itself was unacceptable. It was poorly maintained, with worn décor and carpets in such bad condition they were a clear trip hazard. Especially considering this is place for older residents many with poor mobility. We were advised that the landlord, (Fairhavens solicitors), refused to carry out the necessary work to make the property safe and fit for purpose. We had to replace carpets and redecorate at our expense. During what was already a very difficult time, when my father-in-law had to move into a care home, so he could be with my mother in law who was already in the same care home. The rent was accidentally overpaid. Rather than simply refunding the money, Horizon chose to deduct a £15 “admin fee.” They initially blamed and insisted it was due to bank charges, which when proved to be incorrect. Then admitted it was simply a charge for their time. This felt petty, opportunistic, and completely lacking in empathy given the circumstances. We had been considering instructing Horizon to value and market our own property, but after this experience, there was zero chance we would use. Hence why we used Amos who were excellent in every aspect. Updated: We did raise our grievances with you at the time, including our request for the property to be redecorated and the dangerous carpet to be replaced. That request was refused, so please do not attempt to suggest that these issues were not raised or that you were unaware of them. You were fully aware of our concerns throughout. I note your acknowledgment that an administration fee was being charged, as there were no bank charges. This was clearly established during our telephone conversation. When I challenged a member of your team on the claim that these were bank charges. The explanation immediately changed and admin fee was introduced to the conversation. This is deeply concerning and raises serious questions about the accuracy and transparency of the information being provided. Given that you received over £30,000 in rent on behalf of your clients, which was always paid in full and on time, it is frankly astonishing that you have chosen to impose an administration fee in these circumstances. Quite honestly, the administration fee comes across as nothing more than a petty and transparent attempt at one last jab. It’s not about the amount of money involved; it is about the principle and the way this has been handled. We find the decision to levy this additional charge particularly disappointing and difficult to justify. I expect you to reconsider the charge and donate the fee to the Alzheimer’s Charity.

Mark · 17 August 2026

★★★★★ 5/5

Google

I can’t express enough how impressed I have recently been with staves, especially Ben. Staves wasn’t even my estate agent however Ben went over and above to ensure everything ran smoothly. He was in contact with me during the whole process more than my estate agent was and really helped fight my battles. He kept my anxiety levels down during the whole process. He honestly treated me as though he was my estate agent, even giving me a welcome to your new home pack. If I could have, I would have given staves the money I paid to my estate agents as staves/ Ben was much more professional and approachable. I would 100% recommend Staves and specifically ask for Ben who is amazing at his job. Thank you Ben for being so amazing and doing the job that my own useless estate agents should have been doing. He kept me up to date during the whole process and has even phoned and emailed me since to see how we are settling in. I can’t thank you enough, Ben. Regards Teresa and Dale

Tree · 6 July 2026

★★★★★ 5/5

Google

As first-time buyers, we had no idea what we were doing, but Sheila Pal made securing our mortgage an absolute breeze. She walked us through every step and expertly negotiated a great deal on a property that needed a bit of TLC. Sam Hubbard then stepped in to help us lock down our life and building insurance, he was so polite and explained everything clearly. We had a fantastic experience with MMPE! They took all the stress out of the paperwork, shopped around to find the perfect coverage for our exact situation, and got us lightning-fast quotes in a matter of hours. Overall, MMPE provided a flawless experience, they handled all the paperwork, tailored our coverage perfectly, and sorted our quotes in record time!

Santan · 4 June 2026

★★★★★ 5/5

Google

We were helped by Sheila Pal in securing a Mortgage deal for our first home. Being a first time buyer we were completely clueless about everything. Sheila helped us step by step guiding us properly and giving her valuable advice. Things were tough for us as the property we are looking to buy needs some work and has few issues to begin with but sheila was very knowledgeable and best at getting us a better deal. Sam hubbard helped us in life insurance cover for mortgage and guided us towards building insurance as well. Very polite and knowledgeable giving us thorough understanding of what to expect. My experience with MMPE was wonderful and as to summarise everything it was- Hassle-Free: They manage all the paperwork and policy comparisons for a completely stress-free experience. Personalized Coverage: They ditch the one-size-fits-all approach, evaluating multiple insurers to match your exact situation. Lightning-Fast Quotes: Their highly responsive team gets your quotes sorted in record time, sometimes in a matter of hours.

Santan · 4 June 2026

★★★★★ 5/5

Google

I would highly recommend Lyndon. He took great photos of the house, staging it to look it's best and gave me great advice for how to help with this, keeping it feeling like my home whilst thinning out some of my personal things to help someone else imagine themselves there. His flexibility in doing viewings was also refreshing from the normal estate agents who stick to office hours which arent flexible to busy working lives. He helped me to keep calm during what is a stressful process, checking in with me regularly and helping with any queries. I was also relocating which meant I was limited to when I could do viewings and he helped manage my buyers expectations too whilst keeping me on track which I was very grateful for.

Emma · 20 May 2026

★★★★★ 5/5

Google

Mortgage Product Transfer I had a great experience working with Sheila Pal and the team at MMPE for our mortgage product transfer. They made the entire process incredibly smooth, even though it required a lot of extra coordination and back-and-forth communication between myself and my ex-partner. Sheila was professional, patient, and proactive in ensuring everything was across the finish line before our current deal expired. It took a huge weight off my shoulders knowing they were handling the details. Highly recommend their services! Insurance Vitality Plan 5-star service from the team at MMPE. Special thanks to Sam Hubbard for the extra mile help. Sam made the entire process of setting up my Vitality plan incredibly straightforward and took the time to ensure I knew exactly how to get the most value out of the rewards. It’s rare to find a provider this responsive and professional, MMPE genuinely seem to care about customer satisfaction and making the platform work for the client. Highly recommended for anyone looking for seamless support and clear communication

Joseph · 8 May 2026

★★★★★ 5/5

Google

Horizon has managed our rented property in Rochford for nearly twenty years and we have always found them to be a completely professional outfit staffed by people who properly understand the meaning of customer service. Our main point of contact in recent years has been Allison who always provides service with a smile and is a real pleasure to deal with. We have recently decided to sell the property and, of course, the Horizon staff are being as helpful as usual UPDATE When we finally got the property back with vacant possession we were, to say the very least, horrified at the filthy condition in which it had been left. I walked round with Kerry who from her long experience was able to advise several practical options as to what we might or might not do prior to putting it on the market. In the end we decided to undertake a deep clean and redecorate. Four weeks later we placed the property on the market at 11.00 on a Thursday and by 12.05 on the same day Calum had found us a cash buyer and we had agreed terms. (Not sure if this is a record or just “business as usual” for Horizon but either way I was pretty impressed!) After that, Calum kept us fully up to speed with progress and was proactive in sorting out a few issues to keep things moving along.until completion. All in all a relatively pain free experience and as I said in my earlier post it’s always a pleasure dealing with professionals

Ron · 7 May 2026

★★★★★ 5/5

Google

I am writing to express my appreciation for the exceptional services provided by Horizon Estate Agents, specifically Kerry. Recently, my experience purchasing a property through Horizon was nothing short of excellent. Kerry's professionalism and assistance throughout the process were truly commendable. Her expertise and knowledge of the local housing market exceeded my expectations. I would like to extend my gratitude to Kerry and the entire team at Horizon for their outstanding service. The seamless transaction and attention to detail demonstrated by Kerry and the team have left a lasting impression on me. I look forward to potential future purchase with Horizon Estate Agents based on the positive experience I have had. Once again, thank you for the exceptional service provided and result oriented !.

SYDNEY · 7 May 2026

★★★★★ 5/5

Google

As soon as I met Matthew Staves I knew I was going to be in good hands. Charlie and Teresa were equally professional and diligent in progressing viewings for our sale , giving regular updates, and then sensitively managed the buyers and also assisted in the conveyancing. Now as a buyer when I compare and contrast others I can honestly say Staves are a cut above the rest. Sincere thanks for all you have done. Highly recommended. Ravi D

Ravi · 1 May 2026

★★★★★ 5/5

Google

Where do I begin to thank this group of people. Words can't describe how exceptional they were from start to finish. Without them, the insanity that house buying can bring would have finished me off. So I want to extend a huge thanks to Jo, Alex and the team for all they have done. I can honestly not thank them enough for getting me through it and to completion. I would highly recommend this firm.

Dance · 28 May 2026

★★★★★ 5/5

Google

Incredible service from start to finish. The team went above and beyond to get my house sold and guided me through every step of buying and selling for the first time. Their support, communication, and professionalism made what could have been a stressful process feel smooth and manageable. I couldn’t recommend Aston highly enough. Thank you for all your help and support, if I ever have to move again, I will be sure to come back!

James · 15 May 2026

★★★★★ 5/5

Google

Victoria made our process a lot smoother, being available 24/7, supportive and organised. Victoria also hosted all of our viewings which took the pressure off us and got feedback very efficiently. We’d been with another agent previously and were having no luck with sales falling through, but since moving with Victoria she did a great job marketing our property, highlighting its key features and got us a suitable buyer and also secured us our new home. Thank you so much!

Sophie · 10 March 2026

★★★★★ 5/5

Google

My partner and I spent a good 2 months looking for a new property in the Coulsdon and it quickly became apparent that Park & Bailey were the agencies with the best properties. Not only that but their customer service was top draw. They took down details of what we were looking for and only sent us properties that were within those requirements. They became so trusted that we went to see a property that they recommended before it went on the market and we ended up buying it! The sales manager Luke is always happy to pick up the phone, honest, knowledgeable and a pleasure to deal with. Recommended

John · 7 March 2026

★★★★★ 5/5

Google

I couldn't speak more highly of Staves. They were excellent. Estate agents don't always get a good press, do they? Well, Staves are certainly the exception who deserve all the plaudits they get. Matt, Kate, Charly and the team were all first class and really helpful. They were always available when you wanted them, kept us properly up to date on the progress of our sale and, most importantly, genuinely gave advice. Their fees are also very competitive and I didn't begrudge them a penny. They worked very hard for us. So if you're selling or buying in Dore or Totley, go to Staves. It really is a no brainer.

Jonathan · 1 March 2026

★★★★★ 5/5

Google

Recently used Horizon to arrange a rental for my mum. Everything went very smoothly without problems. Alison was extremely helpful, keeping us well informed throughout the process. We were very fortunate to have her looking after us at what was a stressful time for my mum. Would definitely recommend.

Linda · 5 October 2026

★★★★★ 5/5

Google

From the moment of initial contact Kerry and her team were so proactive. Because Kerry had full knowledge of her clients’ requirements she was able to direct buyers for viewings and so we were able to sell our house before it went on to market. It was a smooth and very fast process and I can’t thank the team enough.

Jenny · 26 July 2026

★★★★★ 5/5

Google

Myself and my husband can’t thank Horizon enough. From a bad experience with a previous property and Estate Agent at the start of our process which unfortunately we had to pull out from. Our experience this time round was completely different! Kerry from Horizon was great from the get go. She had this property in mind for us, which we loved from the first viewing. From the viewing to completion Kerry and her team were on it! We mainly dealt with Kerry and Reece who always answered our questions asap, got on to solicitors when needed and I feel due to having them onboard aswell as a good mortgage broker (Bolt Mortgages Cara) and a decent solicitor (Tolhurst Fisher). Meant we were able to complete in 10 weeks. So thank you Horizon. We would certainly use you again in the future.

Sally · 16 February 2026

★★★★★ 5/5

Facebook

What a great experience dealing with Horizon was and we were purchasers not vendors. Reece, Kerry & Callum kept us informed of progress all the way through. They called us every time they said they would and were always helpful, friendly and professional. Would definitely recommend them.

Kerry · 11 September 2026

★★★★★ 5/5

Google

Wonderful experience with Ruby from Park & Bailey representative. Ruby was very well informed and very articulative about the property we were viewing. Ruby explained every thing in detail and also suggested the possibility extending or enhancing the property for our requirement. She was always reachable and very clear upfront with the steps to follow. We were very glad to have done business with them. Best wishes to Ruby

Vinod · 7 April 2026

★★★★★ 5/5

Google

We had an excellent service throughout our sales process from the Staves Dore office. The marketing, viewings and negotiation process were handled professionally and diligently, with some delays and complications worked through well to a positive closure. Our contact Charly Twigg is a credit to the company and deserves high praise for the way she handled and resolved the difficulties we encountered. We will recommend Staves to anyone selling.

Richard · 1 April 2026

★★★★★ 5/5

Google

I cannot tell you how helpful these people are. I've dealt with MMPE for a couple of years now for my mortgage and this time added in life insurance which are usually conversations that I dread, but Sam made it quick and 'user friendly'. Sam was helpful, efficient and friendly. I can't thank them enough and would 100% recommend them to anyone! Also if you ever speak to Viv, she's amazing too!

Kirsty · 8 March 2026

★★★★★ 5/5

Google

Really fantastic and supportive from beginning to the end. Special Mention to Kizzie who kept me up to date throughout and was always very friendly and helpful with any stresses or worries that I had! Also a mention to the move manager Veda who finally got us through that finish line! Jo Hardcastle who came initially was also fantastic and walked me through everything!

Tom · 8 May 2026

★★★★★ 5/5

Google

Victoria has been amazing throughout the sale of our house. We lived in our house for 25 years and needed help and guidance with everything, from how to present the house, staging for the photographs and setting a price. Victoria was quick to respond to all queries, did all of the viewings and gave us feedback after each. It has been a pleasure to deal with someone so competent! Highly recommended!

Claire · 10 March 2026

★★★★★ 5/5

Google

Ruby at Park and Bailey has so far been exceptional in our home buying journey. No issue is too big or small, and she is constantly providing progress updates and keeping us informed throughout the process. Working with Park and Bailey has been smooth and enjoyable. We are looking forward to continuing the home buying process with Park and Bailey by our side.

Chloe · 7 May 2026