Crest Nicholson Ashford reviews

★★★★★ 5/5

Trustpilot

So professional

Can’t recommend Lauren, Hazel and the entire team at The Rowans highly enough. From the moment we walked through the door of the site office, we were made to feel very welcome and comfortable. They are all so friendly and go through everything with you so you fully understand what is you are buying. Attention to detail is very important to them as well as putting you at your ease.

CO · 13 May 2022

★★★★★ 5/5

Trustpilot

Josh over in the Elmswell site

Josh over in the Elmswell site, was extremely helpful. As we are first time buyers, he took the time to explain the whole process of what happens when purchasing a house. He managed to speak to us although we turned up without an appointment. And fitted us in at another site to view the home we were looking at. Josh went above and beyond in customer service, very open and honest about the process.

Jim · 4 October 2021

★★★★★ 5/5

Trustpilot

Luke, Thankyou!

Met Mr. Luke at Crest Nicholson at their site office in Whitehouse Park, Milton Keynes, and must to say that he has been the best we have spoken with in our house hunt journey. Considering we are a first time buyer, and we really needed the clarity of the end to end process with specific guidance on the critical check points in the house acquisition process, Mr. Luke ensured that we did understand each and every step in detail and we did get copy of the detailed notes and hand outs of everything we discussed during our meeting which is super helpful for future reference. Once again, many thanks for the support and we do deeply appreciate it. Best regards, Usman.

Muhammad · 2 December 2024

★★★★★ 3/5

Trustpilot

General condition of the house was ok

General condition of the house was ok. Very poor after sales. Snags slow to be resolved. We have no heating in a couple of rooms and the on site plumber hasn’t turned up two weeks in a row to rectify their mistakes. Garden was a load of mud, and front garden has to be redone as it was so poorly landscapes with no weed membranes.

Matt · 22 November 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

The sales girls at Blythe valley have been so helpful and are a credit to crest homes Excellent knowledge of the house types and the purchasing process. A massive thank you to Kerry, Becky and Anita

Michelle · 26 September 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Siobhan

Siobhan was very helpful. She was patient with all my questions and was very friendly with my child while she showed us the home. She gave us all the tips and amendments that could be made to make ourselves comfortable.

Shehab · 22 July 2024

★★★★★ 1/5

Trustpilot

If I could a rating of zero I would

So, a few weeks ago I left a review after my daughter and her partner had an awful experience. And, credit where credit is due, Crest Nicholson have pulled out all the stops since, and turned it around to be the exciting time it should always have been. They have listened, they have rectified and have put right the wrongs. They managed to put the smiles back on their faces, and my daughter and her partner now have a beautiful home. Thank you, for listening to customer feedback. It makes a big difference to know you’re being heard. Based upon this, my view has been changed. The team could not have worked harder to ensure the moving date remained on track. Writing this on behalf of daughter who is concerned that negativity now will impact completion date, which is only a week away. Misinformed by sales team; site visit a few weeks highlighted some issues - were reassured these would be sorted and on home demo visit would see the quality. Home demo visit yesterday - broken skirting boards, broken door frames, dirty carpets, gaps from floor - base of kitchen cupboards, spotlights not fitted snugly, chips in tiles.. items paid for not fitted. To say they left heartbroken is an understatement. This should be an exciting time for them. No reassurance this time it would be sorted, just redirected to make a complaint under the new homes quality code, which itself states the developers are expected to ensure snags are rectified prior to completion.

Jannine · 24 November 2024

★★★★★ 5/5

Trustpilot

Montague Place, Warwick

Diane was very helpful and professional. It was great to be able to view a completed house, and I was very impressed with the site and all the information that was given to me. I like also like that she was not pushy, just helpful and friendly. Thank you.

Lisa · 24 January 2024

★★★★★ 1/5

Trustpilot

Mixed messages at Faversham Crown…

Mixed messages at Faversham Crown Meadows. Firstly told we can part-exchange our property (subject to requirements). We are then told a day later it’s no longer possible on this site. We then choose to do a smooth move to be told a number of days later you can’t hold a plot for a period of time when doing this. We were previously told they had customers who they had held plots for while their properties are on the market. Needless to say we will be putting our house on the market ourselves and exploring options with the other developers in Faversham now.

Mark · 20 November 2024

★★★★★ 2/5

Trustpilot

Year 1 Great. Year 2 SHOCKING

Post home buyers survey the service drops off a cliff.

James · 11 September 2026

★★★★★ 1/5

Trustpilot

Shoddy workmanship

Truly shocking company.If I could give a lower review I would.Purchased a new executive home. Numerous concerns raised most importantly left with a en-suite that was not functioning for over 2 months. Apparently they could not connect the correct pipe work to the shower fitting which lead to a shower that was either freezing cold or scalding hot. Had to live with the stench of a sewer treatment plant across the first floor as they had not fitted the shower trap correctly. Actually been accused of being untruthful and this was only rectified after I made a complaint.Their complaints process is not fit for purpose as it is managed locally with no organisational oversight.If you are buying please ensure you check every fixture and fitting prior to completion as post completion they are quite happy to leave you hanging let alone provide you with a house that has numerous basic faults which appear to fall through their signing off procedure and pass the house builders quality standards

K · 14 November 2024

★★★★★ 5/5

Trustpilot

Excellent sales process at Albany Wood

Steve Smith at Albany Woods was very flexible on the timing of our visits. We were able to look around on our own and unhurried. The offer and reservation process was well explained by Steve and I very much look forward to my new home.

Michael · 5 April 2024

★★★★★ 5/5

Trustpilot

The fantastic Brightwell Yard Farnham

Sally was fantastic when we visited Brightwells Yard Farnham. Sally was natural positive knowledgeable helpful.My mum loved the complex with the ammenities right at the door. She would love a one bedroom but they seem to sell so fast.

Joy · 18 July 2024

★★★★★ 5/5

Trustpilot

Happy first time buyers- Kilnwood Vale

Recently purchased our first home with crest Nicholson at Kilnwood vale, the ladies in the sales office have been so helpful, they have also done us the best deal possible and included lots of upgrades and extras free of charge. Thank you so much to Clare Smith for helping us through the process so far you have been excellent! Excited for the next few months watching our dream home being built X

Shannon · 10 October 2021

★★★★★ 2/5

Trustpilot

Unfinished airing cupboard and plumbing issues

I would like to clarify that this is purely a review on quality of service and craftsmanship and customer care of Crest Nicholson. Firstly During a process of buying I have had a few unpleasant experiences such as missing fridge from the kitchen where it was at the time of signing a reserving form ( I had to post pone completion date and pay another month’s rent in the old place). It took about additional 3 weeks of email ping pong which was really stressful .Secondly the Crest legal team was taking their time with processing forms and had to be literally chased by my solicitor and the legal team. Fixing snags took a bit of time. The door of balcony was difficult to lock as you had to literally slam it . I have requested to have the door adjusted which had been completed by the snagging team however before they have simply tried to discourage me from requesting door adjustment. Twice some of floor boards had to be changed due to poor quality of craftsmanship( uneven bubbles making me trip over a few times).Also the room where air circulation system unit is placed has been left with holes in the plaster wall and tubes running free.If I had known what a stressful experience dealing with Crest Nicholson would be ,most I would have not put myself through buying a property with them.

K · 6 November 2024

★★★★★ 5/5

Trustpilot

Buying our first home

So far we are at the stage of reserving the plot for our first home. Jill has been brilliant. She is very professional, honest and supportive and has been extremely helpful during this initial stage of buying our first home. We would highly recommend.

Jmac · 15 April 2024

★★★★★ 5/5

Trustpilot

Marlborough Wiltshire St John's development

I owe a house in Marlborough Wiltshire built by Crest Nicholson. Amazing property, especially I am impressed with practicality of design ( easy to maintain, clean) and also I must point out that it built in the way that all other houses integrated well into surrounding woodland areas, along alleys, playground it has nice cozy feel.Another thing to mention is quality appliances Bosch,quality sanitary ware.I am very impressed with quality and design, when every available space is used to create comfortable living. I am very happy with my purchase.

Elena · 1 November 2024

★★★★★ 1/5

Trustpilot

Be warned, this company is unscrupulous

This company is unbelievable. Their standard of building work is appalling, and they are very happy to not complete any snagging issues, but let the NHBC deal with complaints instead. The customer services are non existent, and never respond to any emails or calls. The secure car park entrance has been broken since May 2023, and there’s no sign it will get fixed. Cars broken into, bikes stolen. The entrance door is constantly breaking, which has allowed people in to steal property (all Christmas presents delivered by Amazon, stolen). The fob entry system is also broken, can’t even get into the property on the right floor, due to the broken system. Lift breaks down constantly, and not fixed for ages as it’s not an ‘emergency’. The quality of the fixtures and fittings are dreadful, and snagging issues are just ignored, until you have to fix them yourself. Several site managers have disappeared overnight, wonder why. The customer service team don’t care less about anything being rectified, at best we get a cut and paste load of rubbish email, that makes no sense. And now to add insult to injury, CN have had to install Illbrook membrane to our properties, after they failed to do so as per building regs. This has caused untold damage and disruption for homeowners, who have been complaining for 2 years about this issue (CN having denied it for 2 years). Their attitude stinks, they could not care less about the damage that properties which have had the work done are now experiencing shattered windows due to the work, CN refuse to acknowledge and just tell homeowners to fix it themselves. As we’ve all had to fix every snagging issue ourselves. We’ve given up bothering about feeling secure in our homes, it’s not worth being constantly ignored. We just accept the car park and apartment block is not safe and secure. Thanks Crest Nicholson - we paid a fortune for this place and the service charges each year. What a waste of money. The response by CN on Trustpilot is to try and get the review removed, so we have to prove we actually live in this dump. Don’t be fooled into thinking they will contact you. They won’t.

Travel · 16 January 2024

★★★★★ 1/5

Trustpilot

False Promises, Mislead and No Responsibility

As a young couple buying looking to buy our first home through shared ownership, we put our trust in Crest Nicholson only to be led on for 9 months and then cut off with little explanation.We were looking to buy a property via shared ownership at the Cringleford Heights site. In November 2023 after getting qualified we were invited to attend the sales office on site where we chose the plot we would like and were given a full explanation into the building process of the house. At this point we were told we couldn't reserve the house until the shared ownership scheme was set up but we were told "this house would be yours unless you chose to pull out"Between November and February we were invited to visit the Cringleford Height location multiple times to chose our Kitchen, bathroom and flooring, visit the show homes and complete Crest Nicholson's meet the builder process. We were even asked by the sales rep to sign the bedroom wall with out names and dates of visits. Still at this point we were not allowed to officially reserve the house and were advised the shared ownership scheme would be coming soon.Over the next few months we had to keep asking for updates but were continually told it was coming soon, but again we were invited to view the plot and see the progress inside the house.Finally at the end of June, we were asked to send our financial details to a third party as the scheme was about to be launched. At this point we believed we would be soon be starting the paperwork to purchase the home and had no communications from Crest that there was any risk of this not happening.At 6pm on Friday 2nd August we received a phone call from the sales rep at Cringleford Heights saying that due to a "planning issue" the third party providing the shared ownership has pulled out and our house was now being advertised for sale. This came as a complete shock to us as less than a month before hand, we had been sent a checklist to send over documents to start the process.We put in a formal complaint with Crest Nicholson to try and find out how this had happened and why we were made promises by the sales rep at Cringleford Heights that they could not keep. We then received a phone call from the Senior sales manager who listened to our complaints. We were told by the senior sales manager that this would be looked into as soon as possible both her and the sales rep "did not want this hanging over their heads".A month later we received our first formal response from the senior sales manager where they took no responsibility for the situation, failed to explain what the issues were and ignored many of our queries raised in our complaint. The very next morning the plot was showing as for sale on the Crest Nicholson website. We responded straight away outlining the points in Crests response that were not true and also highlighted the points in our complaint they had ignored. The senior sales manager responded saying we would received a response in up to 6 weeks time, which is longer than the complaints procedure outlined on the companies website.Our complaint was then escalated again to the Managing Director who once again dodged the majority of our queries and decided to answer a select few. While again not taken any responsibility for Crest not being able to fulfil the promises they had made to us, he also suggested the situation was "particularly emotive". At this point the the Managing director also confirmed they had spoken to the sales rep who conveniently said they had no recollection of making the promises to us that this would be our home unless we pulled out.We again pushed back asking for an actual explanation on the reason for the planning issue and also asked for Crest to take some responsibility and show some empathy towards us, once again the Managing Director failed to do this.On the final response we have received from Crest they still haven't told us what the planning issue was, nor have they taken any responsibility for the way the sales rep made us promises and mislead us through the 9 month period we were lead to believe this would be our home. The only offer we have had is for Crest to set up a meeting for us with a financial advisor. Crest are fully aware of our financial situation as we were looking to buy a shared ownership home and this was yet another slap in the face from them.To this day we are still unaware of the planning issue which led to the third party pulling out, yet they are continuing to sell homes at Cringleford Heights.The customer service we have received has been beyond poor and not only would we not recommend any buys a home from these developers, we strongly recommend you look elsewhere.

Craig · 30 October 2024

★★★★★ 5/5

Trustpilot

Brightwells Yard

We called into the Brightwells Yard development this morning and Sally was extremely helpful. Not only did she show us around potential apartments, she took the time to find literature which will help us to make a final decision about whether to buy or not. Thank you Sally!

Sarah · 14 January 2024

★★★★★ 5/5

Trustpilot

A day went spent

We were expected for our appoinment and welcomed. Although the assistant we met was not the assistant we made the appointmwent with, she soon put us at ease and was quick to pick up on what our situation was and why we were visiting the site. Based on this we were given a very good overview of what the site had to offer both at present and in the future. We were given leaflets about all the types of property we were interested in as well as a guide to the site itself showing all the properties both existing and planned. The assistant was able to tell us what was happening with surrounding land with regards to development being completely open and honest with us. All our questions were well answered and we went away very satisfied with the visit.It would have been nice to be able to see a show house but this wasn't possible but we were told that the site at Ashford had identical builds and could accomodate a viewing if we wanted.

Danny · 27 October 2024

★★★★★ 5/5

Trustpilot

Superb service

We went to see houses today and Kelly is smashing. She is patient with us, provides loads of information and takes time to show us all the houses available. Extremely professional and friendly. Thank you very much.

Jacqueline · 8 August 2024

★★★★★ 5/5

Trustpilot

Lesly was Very Accommodating and had a…

Lesly was Very Accommodating and had a calming nature to her. She was friendly funny and approachable. She made the experience for me and family very enjoyable and nice. The homes were beautiful and she explained every step of the way to us nicely.

Issachar · 2 April 2024

★★★★★ 5/5

Trustpilot

Great service, thanks Dylan!

Was a pleasure to be shown around this new development next to Walton-on-Thames Station by Dylan. Easy and quick negotiation, no questions unanswered, just the way I like to do business. Not pushy just very nice indeed! In half an hour we bought our lovely 2 bed apartment and still we know we can ask Dylan for advice on pretty much any aspect of our purchase. Thanks Dylan!

Anonymous · 2 April 2022