Crest Nicholson Ashford reviews

★★★★★ 5/5

Trustpilot

Staff and processes at Crest Nicholson are excellent!

We have recently concluded the purchase of a flat in the Picture House development by Crest Nicholson. The development is located in Redhill next to national rail station. We were very pleased by the professional approach of the company. Their processes are well defined and transparent. Most importantly their staff makes it a memorable experience. I would like to call out Lily Day who was excellent in helping us with the purchase process right from viewing to handover of keys. She has been very polite, professional, knowledgeable and extremely helpful throughout the process. Thanks Lily for all your help.

H · 11 October 2021

★★★★★ 5/5

Trustpilot

Amazing customer service.

Lauren was amazing. From popping in for a brochure to our appointment today. She was open and clear and has been a god send as we are first time buyers. This includes the advice and the avenues we can go down. We can’t wait to continue with our purchase with yourself.

B · 5 May 2024

★★★★★ 5/5

Trustpilot

This is the second time we have…

This is the second time we have purchased a new build and the quality of customer service was amazing. Could not be more helpful! This is at the Daventry site and Lauren has been incredible. Explaining everything in such fine detail and made us feel so comfortable. Highly recommended.

Customer · 11 June 2024

★★★★★ 5/5

Trustpilot

Centenary Quay property purchase

I recently purchased an apartment in the centenary quay crest Nicholson development. Safe to say I have been really impressed with their service I have received from crest Nicholson both pre and post purchase. The entire process from offer to competing was done in around four weeks, so it was all sorted very efficiently! There were some snagging points identified during the process and they were all dealt with quickly and without fuss. All my questions have been answered in a full and timely manner.In particular Jan and Maddie from the sales suite at Centenary have been extremely helpful and patient with me! They have even assisted with some items that came up post completion and have just all around provided a great service, very approachable and knowledgable. I would recommend a purchase though Crest who have been great!

Matthew · 3 October 2021

★★★★★ 5/5

Trustpilot

Faversham Crown Meadows

Faversham Crown Meadows: I was extremely pleased with our visit. Our sales lady was knowledgeable, helpful and gave us the space we needed to consider our options. A very useful experience all round.

Sally · 25 May 2026

★★★★★ 5/5

Trustpilot

First time buyer - woodlands park

After going to look on a whim at a 1 bed flat in woodlands park we were greeted by Janet. Although we had no appointment and she had another booking in 15 minutes she was extremely helpful and took us to view two rooms. I fell in love instantly with the flat. With being a first time buyer I hadn’t a clue what to do next. Janet gave me some advice and passed my information to a mortgage advisor. Since then everything has moved fast and efficient. Everyone I have spoken with at crest has always had a smile and some advice at the ready. Couldn’t recommend Janet and the team more!

Sarah · 30 September 2021

★★★★★ 1/5

Trustpilot

unaffordable homes

Crest Nicholson’s loss warning was predictable. They’ve spent years building expensive homes that most families can’t realistically afford, while ignoring the growing demand for sensibly priced, good‑quality properties. Even freehold houses have become out of reach. This strategy has pushed buyers away, and now the company is feeling the consequences.

A · 4 September 2026

★★★★★ 5/5

Trustpilot

Hoadlands Grange 2 bed apartment

Myself and my partner wanted to start the process of buying our first home together. We viewed the 2 bed apartment at the Hoadlands Grange development and fell in love with it. We were able to view the flats as they were already completed. This was great as it gave us a chance to view where we would live. We had no idea where to start or what to do but at every step Becky was there explain what was needed and what would happen. Obviously we had lots of question being first time buyer and we always got quick answers if Becky didn't know the answer then she would find out for us immediately. When I had mountain's of paperwork to fill in she called to see how I was coping with it all which was so nice after sitting though paperwork for hours! I could not have asked for a better experience. From start to finish Becky and the team were amazing. Even when our solicter was dragging out exchange to the last minute Becky and Danielle were calling making sure things went through pushing our solicter along for us. No question was ever to much even when without fail every Wednesday morning Becky would come into an email with several questions that I had thought off over the weekend. I have had such a good experience with Crest Nicholson that when my mum was looking to buy a house just under a month ago I recommended Crest Nicholson to her as I can not fault them. She put down her deposit to her home a few weeks ago which will be ready next year. We are due to move into our new home in a week and I couldn't be more excited. Becky and everyone involved in helping us buy our first home at Hoadlands Grange have been amazing and I can not recommend Crest Nicholson enough.

Eloise · 10 September 2021

★★★★★ 5/5

Trustpilot

Experienced and helpful team at Kilnwood Vale - Faygate, Horsham

I'm in the process of buying a property at Faygate, Horsham. I was associated with Becky Stocker from the sales team from day one.It took us 3 visits to decided on the property as we were not sure if Faygate is the right place for us. Becky was kind and patient to answer the queries we had related to the property and the estate and understood our situations and never forced us to make a quick decision.Grateful to have you on the other side. Thank you for all the help.😊

Loyd · 6 September 2021

★★★★★ 5/5

Trustpilot

(Truly) My Happy Place

Moving away from London to Westvale Park, Surrey, was a BIG decision for me. But when I visited the site, within seconds, I knew this is for me. The sample house won me over, and so did the development. Being a first-time buyer, I had many questions for the sales team throughout the process and they were so great at getting back to me and answering all my emails, especially Jill, Alister and Natalie. I have just moved into my new home, and I absolutely love it. I truly found my happy place!

SA · 2 September 2021

★★★★★ 5/5

Trustpilot

Outstanding Customer Service @ The Claybourne site :)

Lesley offers an outstanding level of personal customer service . I really felt like she genuinely cared and all calls were followed up with emails and returned calls and that she was working with me to understand my needs. There was no hard sell at all and this is refreshing to experience in today’s world where everything could have just been a transaction. It is refreshing to feel valued for being a customer and that your experience matters .

Loups · 21 October 2021

★★★★★ 1/5

Trustpilot

Very Poor Workmanship and after Sales Care

To summarise the process from start to finish:Pre Sales: Excellent, our rep Jay was great and made the pre-sales process a breeze. However this is where the positives stop.During Exchange & Completion:My solicitor was hounded by a commission hungry "Sales Progressor" called Danielle who was beyond eager to take our money and even threatened that we would lose the house if we didn't complete by a certain date. This is even more ridiculous when it was in fact Crest's solicitor who was delaying the process! Thankfully Jay assured us that this is not standard practice but I felt it needs mentioning here as its incredibly predatory behaviour especially if the person on the receiving end is not aware of their legal rights.Post Sale:This is where things start to really fall apart, as soon as we moved in it was obvious there was zero quality control. The hob was put in the worktop wonky, patches of grass were missing from the lawn, guttering not attached to the brickwork, and fences falling over as the panels were too short. I have a snagging list longer than war and peace! If these houses are checked multiple times during the build process how are these things missed? Your guess is as good as mine!The first site manager broadly dismissed our claims and never reported our issues to Crest as per the snagging process. Thankfully, now on our 5th Site manager some progress has been made to our snagging but at a snail’s pace. We have also had to have workmen back multiple times to fix the same issues because ‘quick fixes’ have been used instead of doing the job properly. Also, as of today due to a problem with our drains (identified in the snagging) we now can’t take a bath or a shower as the water won’t drain away in the Bath/shower. I have been told by customer service this is going to take up to 3 days to get a plumber in and I have nowhere local I can shower.Rest assured I will be following the complains process as far as is necessary to get things fixed and I’m sure the rest of the Collection in Burghfield will soon be in touch as all of our Neighbours seem to be having very similar issues!

Mark · 17 August 2021

★★★★★ 5/5

Trustpilot

Katrina made us feel very welcome !

Katrina was amazing during our meeting, she was very knowledgeable and answered all of the questions we had. She showed us all properties that we were interested in and guided us through all options! Very professional and polite we felt very welcome. Thank you Katrina !

Tomasz · 14 July 2024

★★★★★ 5/5

Trustpilot

I moved in to Crest Nicholson’s…

I moved in to Crest Nicholson’s development at Campbell Wharf back in March this year and it was beyond our expectation. Sasha in the Sales office guided us confidentially and carefully through our purchase and Chris the project Manager was excellent on the production build side and we have been delighted with our apartment and the surrounding development , it all looks amazing and of such high quality. We made the absolute right decision moving here. Thank you Crest and your great team here 😀

Jill · 22 July 2021

★★★★★ 5/5

Trustpilot

Our experience with crest Nicholson

Our experience with crest Nicholson so far has been nothing short of perfect! Daisy has been phenomenal, she’s professional, polite and has supported us 100%. She’s updating us regularly and keeping us fully in the loop. :)

Hollie · 3 December 2024

★★★★★ 3/5

Trustpilot

Didn’t buy but the lady was extremely helpful

The sales lady Sally was incredibly helpful, patient and informative despite being quite busy on a bank holiday. My only disappointment was that I had been keeping an eye on a property for a while and when an incentive was advertised, I finally decided to visit only to find that the management had put the prices up by 10000 so in actual fact there wasn’t that much of a discount. We could have bought there but were a little put off by this. This is of course no reflection on the staff member who was lovely.

BusyMum · 3 June 2024

★★★★★ 1/5

Trustpilot

Awful!

Awful!Bought my house 5 years ago and since then have had problem after problem after problem. Everything is a fight and they do not care about customer safety. They are immoral and will ignore the builders concerns in order to cut corners and save money. The complaints process does not work and when things go catastrophically wrong, they write to you saying they can’t help human error and sorry for the inconvenience, not good enough!!! They say all the right things at the beginning but do not be fooled!

😬 · 3 July 2021

★★★★★ 1/5

Trustpilot

Poor Customer service

There is no doubt that CN sales team is great. However, snagging items flagged since 2017 and increasing urgent repairs are still outstanding. The Bristol office closed recently and the South West team has taken over. Nothing has happened since an inspection was done last september. They do not reply to emails or any health & safety issues. A steel beam fell off the premises last month, fortunately no one was injured. Apart from an initial inspection, no communication has been forthcoming on how the problem will be addressed. Called them and emailed a few times and they promise to 'look into it' and will call back and update me- except nothing happens. Very poor customer service and workmanship. Never again will I buy a CN property.

Savvy · 22 June 2021

★★★★★ 5/5

Trustpilot

It was all goo in terms of viewing

It was all goo in terms of viewing, friendliness and knowledge of sales person

Prasad · 21 September 2026

★★★★★ 5/5

Trustpilot

Great experience from the start!

Me and my partner were first-time buyers, already living and renting within the Southampton area, closely situated to Centenary Quay. We went to visit the site to see what was on offer!We had a great experience with Maddie at Centenary Quay from the first phone call and throughout the process. She shown us round two different properties twice, providing us with as much information as requested as well as providing unbiased clarity on future developments - nothing was too much trouble. We had an offer accepted after speaking with the lovely Jan who helped us over the line and couldn't be thankful! Both Maddie and Jan were super attentive to our situations and wouldn't hesitate in recommending them both.

Jamie · 16 June 2021

★★★★★ 5/5

Trustpilot

Claybourne Development

We have reserved a property on the Claybourne development and are eagerly awaiting completion. We have been looked after by Lesley, who has been nothing short of exceptional. She arranged us a viewing on the same day that we enquired, talked us through the process and has kept us informed every step of the way. Our phone calls have always been answered or returned and our questions answered promptly . There has been no pressure and nothing has been too much trouble. The service has been fantastic, if this is any indication as to the quality of the property then we can’t wait to move into our Crest Nicholson home.

NB · 14 June 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service!

I can't thank Dylan at Walton Court Gardens enough for all of his help and support. His customer service has truly been outstanding from day 1 and has always gone above and beyond from sending over all plans and videos of apartments months ago to being flexible on appointments and always there offering great genuine advice. Being a first time buyer can be extremely daunting but he is making it a smooth and easy process.

Nicole · 5 April 2022

★★★★★ 1/5

Trustpilot

Our flat is in Clapham

Our flat is in Clapham, South London. We purchased it at the time the development was completed in 2013. Within days we were experiencing problems (within the demise) and there are massive on-going problems with the fabric of the building.Within days the toilets were backing up - the downpipe was full of building materials. Soon after there was evidence of water leaks in the bathroom - the waste pipes from the shower and bath had never been screwed together properly. These were just some of the "minor" issues that we suffered in the early days. Getting CN to accept responsibility and fix the problems was a nightmare.There have been on-going water ingress problems in massses of the flats yet at a meeting with CN and NHBC years ago, they denied the roof was defective. It is now looking like the roof is going to have to be replaced.We and others have had problems with our balconies.We are just discovering that the fire-stopping is inadequate.I would never, ever recommend that someone buys a property that has been built by CN.

Carrie · 6 June 2021

★★★★★ 5/5

Trustpilot

Claybourne 2 bed review

We have just bought a 2 bed Elmswell at the Claybourne development with help to buy. We have spent a week settling in and have been very impressed by the customer service provided by Crest Nicholson. Lesley was our sales advisor and has been brilliant! Lesley has helped us settle in and provided a smooth ride from start to finish being a first time buyer. The property was spotless when we moved in and so far very little snags. We would recommend Crest Nicholson for first time buyers and have been very much looked after.

Cara · 5 June 2021