Connells Park Farm reviews in Ashford

★★★★★ 1/5

Trustpilot

Very poor services for Landlord

Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!

Naml · 14 October 2023

★★★★★ 5/5

Google

Had a great experience with Connells in Ashford. The whole team were very helpful given our slight challenge of moving back to the UK form abroad.

Dave · 2 December 2024

★★★★★ 5/5

Google

Good fees and a fair valuation with a quick sale aided by a motivated team all lead by a knowledgeable manger. Constant updates on sale progression. Great useful financial advice without being pushy. No complaints whatsoever. Would use again.

Scott · 27 April 2024

★★★★★ 1/5

Trustpilot

More silence from Connells

Connells estate agents are still on my radar as my previous reviews have shown. Since writing the earlier reviews I just want anyone considering using CONNELLS for ANY business transaction to be further aware that due to their refusal to refund my deposit for no legitimate reason, a couple of my close friends have suggested that I contact both Martin Lewis ( BBC Money Saving Expert ) and Dan Whitworth (Moneybox). So here goes to these guys who can hopefully do some real investigative journalism about why CONNELLS think it legitimate and OK to sit on a customer’s cash without any justification because if they think they are OK to do this with my cash they must be doing similar with other clients money.11.10.2023…and still no deposit back from Connells. Last week I managed to get the Area Lettings Director from Connells to intervene and he (Dan Edward’s) told me how sorry he was for what had gone on and that he promised me to make sure it would be sorted. Well Mr Edward’s it hasn’t been sorted and now I have instructed my solicitor to issue a Court Summons to recover my money! Well I hope you are able to offer the Court a good explanation as to why I have had to go to these lengths to get my money back. I have also spoken to my ex landlord who is disgusted by the unprofessional behaviour of Connells and has now confirmed he will not be using Connells for any future business. Remember the name Dan Edwards and Connells Estate agents and avoid!!

Barry · 10 October 2023

★★★★★ 1/5

Trustpilot

Over valued our property to get our…

Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.

Ch · 2 October 2023

★★★★★ 5/5

Google

Georgia and Hannah were very helpful with me renting 72 Bryony Drive. They both worked professionally. Georgia was understanding as she could see how stressed I was getting during the process.

Enoh · 25 October 2023

★★★★★ 5/5

Google

Excellent service throughout the whole team in selling my property. A few bumps along the way with the lease where easily handled by Josh and Raife to name just a few. Would highly recommend using Connells if you are thinking of selling your property! Can't fault them.

Lewis · 25 October 2023

★★★★★ 1/5

Trustpilot

Connells Estate agents..run by a bunch of cowboys.

In September 2014, my family and I returned to the UK from our home in Spain needing a house to rent long term in Warwickshire. We paid Connells estate agents £1750 security deposit for a property we have rented for the past 9 years until 26.08.2023. Our landlord then required the house back for the use of his own family. We ceased the tenancy on that date and both our landlord and myself informed Connells and the landlord requested that they release the deposit without any penalties back to me. They have made it difficult to speak to the “correct person” but each time I moved forward I end up taking a further two steps backwards. All the information that they supply for the delay refunding the money is clearly down to their inadequacies some which appear to be quite deliberate because I can’t believe that any company can be so incompetent as Connells. Beware of this bunch of cowboys, they have no credibility as far as I am concerned. I wouldn’t trust them with my granny’s pension!21.09.2023 an update, well Connells have refused to refund my £1750 offer no reason for this and Infact no communication from them so it is costing me £115.00 to issue a County Court summons, so today I am going ahead to issue. One problem with using the TDS dispute service is that it can take up to 15 weeks just to get your case resolved but the summons is much quicker. Sad that you have to go to such lengths to obtain your own money back for no genuine reason.27.09.2023. A further update. It feels totally unreal that I am still reporting on CONNELLS estate agents.Four weeks later and I still reporting and reviewing the services of this company. The bottom line is that I am still waiting for a refund of my money I foolishly allowed them to hold in trust for my landlord and myself fourteen years ago. Connells cannot be trusted. If you are tempted to rent a property via Connells, don’t. Find another letting agent. Do not use Connells.

Barry · 27 September 2023

★★★★★ 1/5

Trustpilot

Don't listen to times to avoid and devalue for no reason.

When booking an appointment I advised on a time not to attend as I would be unavailable and they sent the surveyor at that specific time, when I asked him about it he said the office hadn't bothered to put it down on the notes. They also decided to devalue the property just because only one other house with the same number of bedrooms in the area has sold recently (it went for more than my sale) and they refused to use the houses with one extra bedroom as comparible (even though they sold for a good value more). It's an eye opener to realise the surveyors are often forcing the market down!

Jess · 26 September 2023

★★★★★ 5/5

Google

I have been searching for a property for a while and thought I had no hope until Izzy from Ashford Connells went above and beyond and found me a property and helped me get there.

Vikki · 26 June 2024

★★★★★ 5/5

Trustpilot

Thanks to Connells Park Farm

Many thanks to Raife and Josh in helping a smooth sale of my property and helping with the last hurdle In the purchase of our new home. I would highly recommend Connells.

Lorraine · 17 September 2023

★★★★★ 5/5

Trustpilot

Park Home Sale

We found Connells in Winchester extremely helpful when selling our property. I would like to thank all the staff for all their hard working especially Angus who a is lovely person always cheerful polite and professional he is a credit to the company

Christine · 25 September 2022

★★★★★ 1/5

Trustpilot

Avoid

I made offer for a property advertised by Connells. The agent called me back and asked to transfer me to Mortgage adviser. I did not want their mortgage advisor, but in order to receive response, I had to talk to him. The guy promised my offer will be accepted if I take him. So, to get the property, I had to take the Mortgage advisor as well. They tried to push me to use their solicitors as well but I managed to escape from that. I paid £700 for the mortgage advisor, the bank approved the mortgage and almost 5 months later, I was waiting for some papers from the Vendor’s solicitors (Connells’s solicitors) to complete the purchase. Suddenly, I was diagnosed with very bad illness and had to cancel the purchase. Although I explained that to Connells, I had emails and phone calls from Connells representatives checking if I am interested to do another purchase, up to about two months later. Finally, I had ti rudely ask them to remove my details from their database.

Mimi · 10 September 2023

★★★★★ 1/5

Trustpilot

"Connells Estate Agents: A Disastrous Experience - From Inadequate Communication to Complete Disengagement in Sales Progression"

If you have time this morening our review of Connells Eatate agents who sold our house: We are extremely disappointed with the services provided by Connells Estate Agents. They consistently fell far below the expectations we had set, particularly in terms of communication. The lack of communication was evident from the very beginning, especially when it came to coordinating property viewings which included informing us of when viewing were and also when the agents left the property - a crucial aspect of the selling process. This lack of attention to detail extended to their poor efforts in generating interest during the initial stages, largely due to the open house strategy that did not yield the expected results.What added to our frustration was their unprofessional behavior and negative attitude. Not only did Connells Estate Agents fail to deliver to their “commitment to delivering the highest levels of customer service”, but they also engaged in bad-mouthing other estate agents in the area. This kind of behavior is not only unbecoming of a professional agency, but it also raises concerns about their integrity and values.Moreover, when we raised our initial complaints about their services, Connells Estate Agents dismissed our concerns rather than addressing them, displaying a disappointing lack of accountability and understanding. To make matters worse, the behavior of the estate agents was both rude and aggressive, as reported by our buyers. It's disheartening to know that the house's success in selling had more to do with its own merits as described to us by third parties in the chain rather than the efforts of the estate agents. As customers, we were left with no choice but to seek assistance from other estate agents within our chain and our solicitors to navigate through the process.Moreover, Connells completely disengaged after the sale, refusing to participate in the sales progression. The next time we heard from them was the day we were moving out when they asked for the keys and, shockingly two days after the completion date when they requested more money. This indifference and lack of involvement were noted not only by us but also by various parties in the chain, including other clients and agents representing them. Connells claimed they don't get involved in sales progression, which contradicted the proactive approach taken by all other estate agents involved, leaving our solicitors in disbelief at their response. We ended up receiving better advice, information and guidance from another Estate Agents involved with the chain. If we had the time and energy after such a lengthy process, we would have seriously considered disputing their charges. In our opinion and in the opinion of some of the other parties involved in the transaction, Connells Estate Agents' service was severely lacking. However, it's a relief not to have to deal with them again. Based on our experience, we strongly recommend that others avoid working with Connells Estate Agents. Their level of professionalism and care was clearly insufficient, and we hope that our feedback prompts them to make significant improvements to their services.

Jake · 10 September 2023

★★★★★ 5/5

Google

Georgia was absolutely amazing! She got us moved in on the date we wanted and had helped us massively. It was also our first place together and was in the location we wanted and met all our requirements. Would 100% recommend ☺️

Megan · 25 October 2022

★★★★★ 5/5

Google

The best experience with Connell’s Letting department compared to any other letting agency. Georgia was especially helpful and went out of her way to make the process as stress free as possible. Thank you Georgia and the rest of the letting team.

India · 25 October 2022

★★★★★ 5/5

Trustpilot

Connells provided a fantastic service

Connells provided a fantastic service, letting my property. Sophie Short went above and beyond to manage the process smoothly. She is friendly, professional, extremely helpful and always quick to respond to queries.

HM · 5 September 2023

★★★★★ 5/5

Google

Izzy provided us with an excellent service in renting a property. She is very friendly, kind and showed professionalism and transparency throughput the whole process which is highly appreciated. I would definitely recommend the team at Connells park farm.

Sainabou · 28 March 2024

★★★★★ 5/5

Trustpilot

I just want to say that Lewis and…

I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.

James · 17 August 2024

★★★★★ 5/5

Google

Izzy did everything she could to give us the best possible experience and result and she delivered too. Found us a beautiful house and we had the deal done in no time at all.

Liam · 26 June 2024

★★★★★ 5/5

Google

Looking for a new home and Izzy here at Connells managed to squeeze me in for a same day viewing. She was so enthusiastic and very friendly. The whole team made the process so easy and simple

Hayley · 27 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs!Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)

Emma · 18 August 2023

★★★★★ 5/5

Trustpilot

** The best morgage advisor **

Have worked with Linda Cox for my morgage she is highly recommended so professional and caring . Really takes the time to explain everything clearly and goes above and beyond in all aspects of her work anyone looking for a morgage advisor would not be dissatisfied, what a great service I will recommending to all my friends and colleagues.

Jamie · 8 February 2018

★★★★★ 5/5

Trustpilot

Andy from the Dorchester branch, Excellent!

Rented through the Dorchester branch. Dealt with Andy and received fantastic service. Very friendly and helpful and kept me up to date throughout the whole process. Everything was made easy unlike other estate agents we have used. Was a very smooth and straight forward move, couldn’t have asked to work alongside a better person.

Madeleine · 1 July 2020