1/5
Trustpilot- Unreliable communication
- Unreliable communication - receiving the wrong insurance quote - our documents sent to the wrong people
Trusted Agent profile · Ashford
Connells Park Farm reviews in Ashford
★★★★★
1,941 reviews across 2 platforms
3 Moatfield Meadow, Park Farm, Kingsnorth, Ashford, TN23 3LU, TN23 3LU
Connells's office in Ashford, at 3 Moatfield Meadow, is rated 2.3 out of 5 across 1,941 reviews on two platforms, including 266 Google reviews rated 4.6.
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Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
GoogleHighly recommend. Thank you Connells!!!
Agent replied · 17 October 2025
Thank you for your kind words! We are delighted to hear that you had a great experience with us and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
5/5
GoogleTracey was excellent to deal with. Always kept in touch with us and chased up as many people as she could to get us over the line ASAP. Felt sorry for her because she had 1 week on holiday and missed out completing the whole thing.
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
5/5
GoogleSuch an amazing and helpful team. Our case was a tricky one, some unprecedented bumps even for the experienced team, but Georgia worked so hard for us to make it happen and now we have moved into our flat. Thank you so much !!
Agent replied · 24 October 2024
Riko, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
5/5
GoogleGreat team My journey of tenancy was smooth.The team were able to get me into the apartment very fast. The amazing thing is the return of my deposit , the process was fast. Great job Jan Gurr Thanks to Connells
Agent replied · 24 October 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
5/5
GoogleWe had a great experience with Connells Park Farm, whole team were brilliant, they responded to any questions very quickly and very helpful guiding us along the selling process, would definitely use again.
Agent replied · 24 October 2024
Thank you for your glowing 5* review Zoe. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
1/5
GoogleNuisance calls, poorly managed. I had an evaluation carried out by Connels two years ago but I chose a different estate agents to sell my property. Since then, Connels have called me every few months asking if I would like to sell my property. It sold in the first week. I believe this was the 6th or 7th call from them, this time asking if I would like to rent a property of mine. The guy seemed confused when I said that I wasn't a landlord. Please delete my contact details.
5/5
GoogleI have been speaking to Beth who is the Mortgage Services Partner. Extremely professional, personal and understanding of my situation of wanting to become a first time buyer and also reducing my anxiety of completing it SOLO. I wanted clarity of mortgages and confirmation of lending/borrowing. Beth spent time looking at options and delivered many options to which I am extremely grateful & has given me clarity and reassured me of what I could borrow and given me a huge focus and determination of my savings path and a clear indication of getting on the property ladder. I will be using Beth going forward on my journey and appreciate Beth supporting me along the way. Thank you :) <3
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
1/5
TrustpilotComplex and incompetent company
I've been a tenant with Barnard Marcus while waiting for my new home to be ready, cash paid up front and never been in arrears. Despite the branch manager at Barnard Marcus acknowledging payment which has always been well in advance, Connells have never acknowledged any sums of payments paid to them. Rather, they continue to send emails threatening to take me to court for being "in arrears" every few days for eighteen months. Proof of transfer has been sent many, many times. They never reply to emails with the proof of transfers made and the details attached, but always reply on a new email saying are unable to find the money and that the account in arrears. The North Finchley branch manager says he can't stop the automatic letters so threats continue. Connells who were unable/unwilling to follow through the evidence of payment/leads supplied and look into the company accounts for eighteen months, did eventually stop the letters when finally an individual int the accounts department finally stepped in to resolve it.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
1/5
TrustpilotAppalling service DO NO USE
I have been using Connells for a long time as I let my property through them. Staff turnover is massive, very unprofessional. Hardly do anything always having to constantly chase them for updates. Never communicate with each other and always letting you down and don’t turn up for property inspections! Quality and standard of service is very poor. I would never recommend this estate agent. Connells need to get a grip and invest in people who will stick to the job and more importantly know what they are doing! DO NOT USE
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