Trusted Agent profile · Ashford
★★★★★
1,941 reviews across 2 platforms
3 Moatfield Meadow, Park Farm, Kingsnorth, Ashford, TN23 3LU, TN23 3LU
Connells's office in Ashford, at 3 Moatfield Meadow, is rated 2.3 out of 5 across 1,941 reviews on two platforms, including 266 Google reviews rated 4.6.
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Every review we hold for the Ashford office, from every platform, shown as written. First names only.
1/5
TrustpilotConnells - the most unprofessional estate agent in …
The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to way of communication with me (never come back with the feedback after viewings, never calls you back when you leave a message). Please don't waste your time with Connells
1/5
TrustpilotWhat an absolute liar and conman the…
What an absolute liar and conman the manager Kyran is.
1/5
TrustpilotWhen is an auction not an auction - seller beware
Seller beware of signing up to the Modern Auction method of selling your house. I did and wasn’t given the contract to read before signing up or sent a copy to allow the cooling off period by the Watford branch. Apart from being told this would be easy and bidding was like on EBay. Interested buyers would bid and the idea was that the price would reach the reserve or above. The buyer pays 4.2% above the sale price and the seller pays no commission. All good so far! In reality people who view make an offer and as in The traditional selling method the offer is put to the seller. If the offer is refused the buyer is under no obligation to put that bid on the Iamsold website to generate more bids. So for 6O days my house stayed at its original starting price even though people had made offers moving towards the reserve price. People on the watchlist saw none of this as nothing happened. And it certainly didn’t generate a ‘bidding frenzy’I gave notice on the contract and was told it would cost me nothing. SELLER BEWARE clause 3 of the contract which I had never been given a copy of stated that I would be liable to pay the 4.2% for the next 12 MONTHS if anyone Connells had introduced subsequently bought the house. A list of 60 people. Going to a new agent you are tied to Connells for 12 MONTHS and the new agent is obliged to tell Connells if someone from the list buys the house. You, the seller then incurs the 4.2% commission charge plus the commission charge to the new agent. This does not happen if you stay with Connells and use the traditional method. However as they introduced 60 people and failed to sell the house, which by the way was valued much higher at the start of the process and the again by an independent agent more recently, they are unlikely to be able to sell it at a higher price.For a buyer a £300,000 house will cost around an extra £20,000 on top of the buying price with stamp duty and 4.2%. In my opinion The traditional method where the price starts high and buyers make offers gives a far better deal to both seller and buyer as both are in control of the sale price and end costs and there is no ambiguity.
1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴 🤣🤣🤣🤣🤣
5/5
GoogleFantastic first class service from start to finish. I have use Connells Park Farm a few times now and would happily recommend them to anyone looking to buy or sell. Tracey Keithson has been fantastic and has helped push our sale forward and has always kept us well informed. Thanks again.
1/5
TrustpilotFalse advertising, lack of communication and professionalism
Connells MaidstoneWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..
1/5
TrustpilotVery bad property management service
Very bad property management service . It has been six months and they are not fixing the house repair .
2/5
TrustpilotPoor Experience
We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!
5/5
GoogleHad a fantastic experience with Connells!! Recently sold my house through them ! Very professional team. Kept me informed at every point of time what was happening with my sale .. We are ever so thankful to the entire team ... especially Raief, Lauran and Leah for their excellent service ... best estate agents in Ashford!! 💕❣️👌👌PositiveProfessionalism
1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
1/5
TrustpilotThe worst agency I had to deal with…
The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country
4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
5/5
GoogleWe were very pleased with connells would definitely recommend them they were welcoming and really helpful, wendy was brilliant expaining things we wasnt sure about and always took the time to help us with anything we needed, thankyou so much for getting us to where we are now. nads & adam 😊 …
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
5/5
GoogleHarriet showed us around a house in Ashford back in October, she was extremely helpful, the viewing wasn't rushed and generally seemed like she wanted to know more about myself and my partner. When we registered our interest for this house and said we wanted to go with it she did everything in her power to ensure we got it & with all her hard work we move in this saturday. I cannot thank you enough. The service we received was 110%. Email replies were speedy and everything she said she was going to do she did. Thank you very much :) Highly recommend.
Hello Hope, Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that Harriet and our Park Farm, Ashford team provided a 5-star service!
5/5
GoogleI can’t rate Aimee and all the sales team at connells park farm highly enough. They are such a lovely bubbly team, happy to help however possible, extremely efficient and great at what they do! Thank you so much for making my house sale as fast and painless as possible
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
5/5
GoogleGreat service from Connells. Everyone in the branch are very friendly and always helpful. It's very easy to work with them and they are always available to offer the best service you need. Highly recommend estate agent.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
Trustpilot*DO NOT USE THIS COMPANY UNDER ANY…
*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!
5/5
GoogleI would like to thank Tracey Keithson especially for her impeccable service throughout the purchase of my new property. Tracey responded to my emails immediately and kept me up to date on everything throughout; always went over and above to assist. Thank you Tracey. Highly recommended!
2/5
TrustpilotConnells
Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !
5/5
GoogleJan at Connells has been fantastic with looking after me and my property. I have been with Connells for a number of years now and by far she is the best. She is a credit to Connells and the help and support she has provided. She is very professional, thorough and always keeps you updated. I can definitely highly recommend Jan at Connells.
5/5
TrustpilotThe staff at Connells at Park Farm…
The staff at Connells at Park Farm Ashford Kent.....were absolutely amazing from start to finish of our application for a private rental property .Special thanks to Hannah , Georgia and Co for all your help ....much appreciated .
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