Trusted Agent profile · Ashfield
★★★★★
883 reviews across 2 platforms
47 Forest Street, Sutton-In-Ashfield, NG17 1DA, NG17 1DA
Bairstow Eves's office in Ashfield, at 47 Forest Street, is rated 3.4 out of 5 across 883 reviews on two platforms, including 275 Google reviews rated 4.9.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
GoogleThe ladies at Bairstow Eves have been brilliant. I have dealt with Amelia Belcher who has gone above and beyond to help my find a property. Albeit I may not have found a property through their trying but I would definitely use them again
Thank you for taking the time to leave us a wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI highly recommend Bairstow Eves…
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩
5/5
GoogleI had started with one property and now had given three property to let. Baitstow Eves Sutton-in-Ashfield letting team spot on to there commitment from start to finish. Special thanks to Sian & Amelia. Brilliant team work. Keep it up. Thanks.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy agent Alix Millington is very friendly and helpful. She has shown me around the property, helped me with my application and stayed in contact with me throughout the process. I can highly recommend that of you are looking to rent a property that you use Bairstow Eves in Sutton-in-Ashfield. I couldn’t have asked for a better agent than Alix. Thank you for all your help Alix
1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
5/5
GoogleProfessional and friendly team with excellent management of the house buying process. Laura kept me updated throughout about the status of my purchase until collecting the keys. Louise supported me in obtaining a mortgage and explained the intricacies in an understandable and professional manner. I would highly recommend and definitely would use Bairstow Eves again.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've just sold and bought a new property through Bairstow Eves in Sutton in Ashfield. Our whole experience with them has been very pleasant. They're all friendly and go out of their way to help when they can. Laura was particularly helpful and went beyond what we expected. Can't thank them all enough for everything they have done and helping us find our forever home. Would definitely recommend their services.
Thanks for leaving a amazing 5* review of your experience with our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
GoogleGreat service from the Bairstow Eves team. Particularly Sian & Amelia! I was letting my property and they explained everything to me and kept me updated via emails and phone calls. I know who to call when I purchase my next BTL!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations
5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
5/5
GoogleWonderful service from the Letting agents - both Alix and Sian were very helpful and kind. We found a home and they made the rental transaction seamless. I would certainly recommend this agency.
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
GoogleDealt with Clare right the way through the buying process. She is a delight to deal with. Always a pleasure to speak to on the phone and if not available due to being on meetings or annual leave other colleagues very accommodating to my queries or questions in a very professional manner Going to miss my weekly catch ups with Clare
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
5/5
GoogleAbbi Hague, Bairstow Eves is a great estate agent, very responsive, friendly and updates you regularly. A pleasure to deal with.
Thank you for your kind words! We're thrilled to hear that our team at Bairstow Eves has been able to provide you with such a positive experience. We pride ourselves on being responsive, friendly, and keeping our clients informed every step of the way. It was a pleasure working with you! Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
5/5
GoogleFrom the very moment I contacted Bairstowe Eves about letting out my property I have received the most excellent and professional care . A particular mention to Sian who got the process started for me and explained everything so clearly and from then on Alix who has been totally amazing . Nothing is too much trouble and she has been so willing to answer any queries and to assist through this process which is a first time for me . Highly recommend . All the staff are so helpful and friendly.
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleExcellent service having just completed my house move with a property I've purchased through the branch! Big shout out to Lisa McNeil who dealt with it throughout!
Many thanks for your marvellous 5* review Richard. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad fantastic service from Bairstow Eves, very efficient and enthusiastic team. Amelia was extremely helpful and the communication from all the staff was excellent. Would highly recommend
Thank you Liz for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleA big thank you to Laura and Michelle for helping to sell our parents house. They were always available to answer questions and chase things up. Laura rung weekly with an update and always kept us informed of the progress. Not the best time to sell a house during a pandemic but Bairstow Eves did help. Thanks again.PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleMe and my partner have had a great experience with Bairstow Eves. Amelia has been a great help with our application, responding to our queries quickly and being a great help to all our questions.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI asked for a viewing for a house which was through the Sutton in Ashfield office, straight away they sorted this for me and I got a viewing really quickly. Amelia who showed me around was early, polite, friendly and really professional. She was able to answer any questions I had and was really helpful in helping me get everything sorted. I’ve had lots of quick replies to any emails where I’ve needed questions answering and the whole process has been really smooth and easy. I’d highly recommend Bairstow Eves and Amelia!
Many thanks Lauryn Roberts for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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