Bairstow Eves Kirkby-In-Ashfield reviews

★★★★★ 5/5

Trustpilot

Hi if i could give 10 stars I would.

Hi if i could give 10 stars I would.I actually deal with the Purley branch and have found the staff to be very helpful and professional.Luke the Manager is there at the other end of the phone to help with any problems that arise.Then there is Sophie who goes beyond the limitations I would expect. She is always very positive and vibrant and really does keep our spirits up. She does most of our viewings and even helps with the dogs if we are not able to be there.She was involved as Luke was with a past sale and we have total confidence in her.The new lady Camilla is a pleasure to deal with. She is quietly confident with a can do attitude.All in all a great team to do business with.

Ms · 14 September 2019

★★★★★ 5/5

Trustpilot

Amazing customer service at the Kirkby branch!

My experience with Georgia (mortgage advisor) at the Kirkby-in-Ashfield branch was amazing! Georgia was extremely attentive, warm and friendly, and nothing was ever too much to ask for. I would recommend Bairstoweves and Georgia for a smooth house buying process through and through! Will definitely be returning. Thank you so much Georgia!

Phoebe · 2 November 2023

★★★★★ 4/5

Trustpilot

I would recommend them but would advice to select your own conveyancer privately.

I have just used this agent for my first property purchased in Folkestone. The transaction took 6 months to finish. Claire the branch manager is very helpful and cooperative and she was very proactive and motivate to finish this purchase. I am happy with their branch service but conveyancers experience was nightmare. But unfortunately the conveyancyer they have on their panel please stay away from them specially conveyancing expert awful service and poor communication and response. They dragged and kept the transaction pending until two days before my mortgage offer expires. My overall experience with bairstoweves was good. But I would strongly advice not to go with countrywide recommendation conveyancers. I would recommend to do your own research before appointing a conveyancer for your purchase otherwise it will turn into nightmare. Its better to have your own private conveyancer outside and not recommended by an agent as they do get commision from them but then buyer and sellers suffers due to poor service. And be watchfull about what has been agreed fee for the whole transaction by the conveyancer at the start. My conveyancing bill was exceeded and I was charged almost doube then what I was quoted at start and it was big blow and shock. You had to pay and can not afford to pull out at this time after 6months waiting when you have nowhere to go.

Sanket · 13 November 2024

★★★★★ 5/5

Trustpilot

Completed sale, thank you.

I have just completed the sale of my bungalow through the Hucknall branch. I found all the staff that I dealt with to be very friendly and happy to help with all my queries.

Aitch · 23 March 2026

★★★★★ 5/5

Google

Lesley, Jo and Chloe make an incredible team, they did an amazing job selling for us. Everything was kept updated and responded to very quickly. Cannot thank them enough, Alison and Mark

Molly · 24 October 2022

★★★★★ 1/5

Google

I had a very unpleasant experience with an agent called Lesley at the Kirkby in Ashfield office after making a very respectable initial offer on a property that had just come on the market at 210k, offering just 10k below the asking price. I was basically ridiculed and told ‘that would never be accepted’ in a very patronising and abrasive manner. I was very interested in the property and would definitely have increased my offer, however the whole experience was enough to put me off contacting the estate agent again, which is very unfair to the buyer and seller. I have dealt with quite a few estate agents over the last few weeks who have been a pleasure to deal with, this has been the only exception.

Adrian · 24 October 2022

★★★★★ 5/5

Google

Lesley, Jo & Chloe have been first class with the instruction for the sale for my property. The property is a family home & selling this has been quite an emotional time, the ladies have been so supportive & understanding & this has helped me enormously with any concerns I may have had, I cannot thank them enough We did receive an early offer for the property but this was rejected as per my instruction on the asking price. I have noted a review relating to this which I find disappointing as I cannot understand that a ten thousand pound reduction at such an early stage would have been accepted & the comments were harsh & unjustified. Once again my sincere thanks to all conerned for their continued support

Elaine · 24 October 2022

★★★★★ 5/5

Google

Kirkby in Ashfield team We recently purchased a property through the Kirkby in Ashfield branch. I can't thank the team enough for the support they gave us, during a stressful situation with our solicitors not performing as they should. They advised us of the current situation, enabling us to chase our solicitor and get the process moving more expediently. They listened when I need to moan, they chased up for us as well as a direct approach from ourselves. They were fantastic. I cannot recommend the team enough. Such a supportive team. Thank you all again from the bottom of our hearts.

Sue · 24 October 2022

★★★★★ 5/5

Google

Just want to say a big thank you to the Kirkby-in-Ashfield team. Lesley, Jo and Chloe have been amazing throughout my house sale. As it was my first time selling a house, i had no idea what to do when it came to the paperwork, but the team supported me every step of the way, which i can't thank them enough for. They really have been a huge help during this process and i would highly recommend to friends & family. :)

Charlotte · 24 October 2022

★★★★★ 1/5

Trustpilot

AVOID BAIRSTOW EVES AT ALL COSTS!!!

AVOID BAIRSTOW EVES AT ALL COSTS!!!We have had the most terrible experience with Bairstow Eves, both buying & selling. They have needed chasing for even the most basic of tasks to be done. From the for sale board to the EPC, nothing has been straight forward. We were called weeks after our offer had been accepted,to find out how our property search was going. 🤷‍♂️ We were just stuck for words at their incompetence. Now, to cap it all the house we had an offer accepted on has been sold without them contacting us to raise our offer or check on our position. Amateurish is an understatement for these clowns. Treat them like the plague & stay away.

Liw · 18 June 2019

★★★★★ 5/5

Trustpilot

We have recently completed on a house…

We have recently completed on a house through Bairstow Eves, and have found them to be extremely helpful. We listed our property with Purple Bricks, and I must say, in the future we will always be using Bairstow. Claire and the team have been more than helpful, they have consistently helped us, advised us and supported us on our journey, even when we were hearing nothing from our own estate agents. Thank you to all!

John · 12 January 2021

★★★★★ 5/5

Trustpilot

5* service all the way

I can not thank the staff at Bairstow Eve's in Biggin Hill, in particular Caroline Price. Very professional and diligent, Caroline went the extra mile occasion after occasion. Always there to explain and keep me informed which was just what I needed when everything got a bit complicated and stressful. I have her to thank as she held my hand throughout the whole process and I would have faired far worse if it wasn't for her knowing her job and simply caring. She was instrumental in keeping the whole chain together as she ended up communicating with everyone throughout the whole chain (from top to bottom) from estate agents, conveyancing solicitors and individuals in the buying/selling chain, due to part of the chain being a private sale. If I ever look to move again, I know exactly who to turn to. Thank you, I can not recommend or sing your praises highly enough for all you have done.

Mikoi · 5 April 2019

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 5/5

Google

Excellent service from the Kirkby in Ashfield office by Jo and the team from start to finish. All in all we found their help in buying our new home was stress and hassell free.

Adrian · 2 May 2025

★★★★★ 1/5

Trustpilot

complete incomepetence

Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.

Aga · 16 October 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Google

Leslie has been amazing from initial contact, right through. We saw Jo on viewing our property too, who was also excellent. Would highly recommend both ladies and this Estate Agency. Thank you so much for everything.PositiveResponsiveness, Quality, Professionalism

Maria · 24 October 2021

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Google

I would like to say a massive thank you to Lesley and Jenny for all their support and help in the sale of my bungalow. I would highly recommend them to anyone looking to buy or sell their property five star service.

Elaine · 24 October 2020

★★★★★ 5/5

Trustpilot

Very happy with Purley Branch

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Customer · 8 June 2017

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 5/5

Google

Leslie at the Kirby branch is a real gem! Out of all the estate agents we have dealt with over the last 18 months she has actually listened to our requirements and took a genuine interest in finding the property we want by keeping in regular contact and forwarding properties to us that meet our needs. Her down to earth approach has meant that communicating is easy. I would recommend Barstow eaves as an estate agents, in particular Leslie at the k irkby branch, for giving excellent customer service.

Rosie · 25 October 2016

★★★★★ 5/5

Google

Great communication with these guys - always kept me in the loop with what was happening regarding the house sale - which went through relatively smoothly - great service - many thanks👍🏻 …

Joanne · 17 April 2025

★★★★★ 5/5

Google

We cannot speak highly of the service we have received in selling our sisters property. They have gone the extra mile in every way and keep us updated. Thank you to Lesley and Jo. We have no hesitation in recommending them.

Keith · 24 October 2020