Trusted Agent profile · Ashfield
★★★★★
832 reviews across 2 platforms
32 Station Street, Kirkby-In-Ashfield, NG17 7AS, NG17 7AS
Bairstow Eves's office in Ashfield, at 32 Station Street, is rated 3.3 out of 5 across 832 reviews on two platforms, including 204 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleBrill service from start to finish. Lesley and Simon who we dealt with were professional and friendly and also supported us on those moments we needed them to and were extremely patient when we were panicking. Valuation was realistic and they marketed the house well with a quick sale. Would definatly recommend as they really do the market in kirkby and offer a good service to clients
Thank you Helen for your kind, detailed review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
GoogleThank you Chloe and the rest of the team for all your help and support with our property sale. Your weekly updates were really useful and the additional help you provided was great! Friendly and professional at all times!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been very impressed with the service at Bairstow Eves. We had rather a difficult house sale which did not run smoothly at all, but Georgia managed our case very efficiently and with great tenacity. Vicky and Neil
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
5/5
GoogleI cannot thank Lesley and the team enough for their help buying my first home. Nothing is too much trouble, they are friendly and approachable, very knowledgeable and professional and helped make the transition as smooth as possible! I would recommend Bairstow eves to anybody looking to sell or buy. 5* service!!!! Thank you so much team!😊
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at the Kirkby branch were so professional and straightforward wjth how they delivered their services. As first time buyers, we really appreciated this and can thoroughly recommend this team to anyone wanting to 'get on with it'.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA great experience made possible by Shanna Seaton.
Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh
5/5
TrustpilotI want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year
5/5
GoogleI cannot thank Lesley and the team enough for their help buying my first home. Nothing is too much trouble, they are friendly and approachable, very knowledgeable and professional and helped make the transition as smooth as possible! I would recommend Bairstow eves to anybody looking to sell or buy. 5* service!!!! Thank you so much team!😊
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe has been absolutely amazing with me!! Couldn’t have asked for a better estate agent, her and the whole team have been so helpful and made the whole process as stress free as possible, would definitely recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe was AMAZING kept me well informed on how my purchase was going and pushed for an early completion and I'm glad I dealt with such an amazing bunch of people met the whole team Lesley, Joe and Georgia all worked together with Chloe to make my purchase smooth and easy ..thank you Bairstow Eves
5/5
GoogleAbsolutely wonderful staff, so helpful and ready to answer any questions needed. Helped us through our first ever purchase and gave us a lot of confidence. Replies are super quick and helpful and always someone there to support you with any queries. Couldn't recommend anyone better
Thank you so much for your glowing review! We are thrilled to hear that our staff provided you with excellent service and made your first purchase a smooth experience. We pride ourselves on quick and helpful responses, and we are always here to support our clients. Your recommendation means everything to us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleExcellent, amazing, brilliant I think are the only words to describe this branch, the whole team have been fabulous in helping to keep the process on track, in particular Leslie is 1 in a million and certainly made the difference with the sale and purchase support. Would without question recommend using Blairstow Eves and especially Leslie, thank you so much.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would highly recommend the team. Kind regards, Donna.
5/5
GoogleI would like to thank Lesley, Simon and Jo on their 5 star service of selling my mums house. Lesley you have always gone above and beyond with advice , updates of viewings and helping with any queries I have encountered. I would recommend Kirkby in Ashfield Bairstow eves to any sellers or buyers. Thanks again Lynda,PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleLesley and her colleagues are very experienced Estate Agents and provide an excellent service to buyers and sellers alike. Lesley is on the ball chasing up the status of sales every week until successful completion. Her diplomacy and tact make her a pleasure to deal with through what is a stressful time for most people
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
4/5
TrustpilotProfessional
The team at Bairstoweves, especially Bethaney and Lucy were very professional and helpful during the search for my new home.
5/5
TrustpilotExcellent experience with the South…
Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.
1/5
TrustpilotHad the following experience with…
Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.
5/5
GoogleAs a first time buyer and in a new area I was very much in the dark to the buying process,Leslie was amazing throughout this whole process and with regular communication put all my concerns to ease and guided me whole way.An absolute professional and definitely a pleasure to work with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSouth woodford letting team
Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.
5/5
GoogleLeslie and Joe were the driving force in our process, whilst Bairstow is not the cheapest option, they are definitely worth every penny, with the team at Kirkby working away I knew I could rely on them to ensure that all parties involved were working as they should. It was the most stress free sale of a property I could have hoped for.
Thank you Sam for taking the time to leave this fantastic 5 star feedback! It is excellent to hear that you have benefitted from the straightforward sales process from Leslie, Joe and the team from Bairstow Eves in Kirkby-in-Ashfield. I am so happy to read that you felt that you could rely on them through the process as you was working away, we like to ensure all customers have a personal and stress free experience. Many thanks, Maryjane.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Ashfield won Gold; Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Dagenham won Trusted Agent.
