Bairstow Eves Kirkby-In-Ashfield reviews

★★★★★ 5/5

Google

Highly recommend this agency, especially Kirkby branch I worked with. Chloe was my main contact and she is absolutely brilliant, kept me up to date every week, called with any news and was digging out as deep as possible to find out the earliest and best competition date for moving house. She was always well informed on what is gong on with my case and had answers to every query. I appreciate positive attitude and hard work of all team, Chloe, Jo and Lindsey! Thank you for your help with long and stressful process!

Edyta · 27 March 2024

★★★★★ 5/5

Google

We started dealing with Bairstow Eves when my late Uncle passed away. From the moment we instructed them we have found them to be professional, friendly and nothing has been too much. As we lived along away from the property , they have had to attend all of the viewings and visits to the property for us which was great. In particular we dealt with Lesley, Jo and Chloe as said before we found them all to be very personable and professional. They were very prompt on updating us on viewings and how the sale was progressing so we were kept in formed every step of the way. Thank you very much ladies , you have been an absolute pleasure to deal with it.

Rachael · 27 March 2024

★★★★★ 5/5

Google

I would like to say Lesley and her team are brilliant they go the extra miles for me and they are always there for me if I need anything or any paperwork sorting they are amazing team txx

Michelle · 1 October 2025

★★★★★ 2/5

Trustpilot

House sale fail due to Agent mismanagement.

Unfortunately not a great experience with Bairstow In Kirbky-In-Ashfield. Of course they are very polite and all that, but I have to report that I believe they are responsible for a house sale falling through. What should of been a minor/nothing complaint from a neighbour was ignored for around a month despite them receiving daily phone calls and e-mails. Eventually when the pressure was too much for them to ignore they decided to contact the buyer in the closing stages rather than myself, which scared him off. I then had to chase up what was happening as they firstly ignored me and then denied knowledge of any complaint at all - acting as if i was bringing the news to them after I found out through the buyer coming to my home telling me it's off. The 'problem' could of easily be averted between me and the neighbour had I been told.

Simon · 27 July 2026

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 5/5

Google

I just want to say how professional everyone at the Kirkby in Ashfield branch of Bairstow Eves have proven to be. I have been house-hunting for a few months now but Chloe at the branch never gave up on me. She has listened to my “wish list” and persisted in helping me find a new home. Her patience and thoughtfulness has been an amazing help during a stressful process. And thank you to Oliver, for his sound professional financial advice tailored for my best interests. A huge thanks to the whole team.

MIKAELA · 24 October 2023

★★★★★ 5/5

Google

Not our first house but our first house using an estate agent. Oliver Bullard what an absolute gem!! We had a few problems with securing our mortgage. Oliver went above & beyond to make sure that not only did we get a mortgage secured, but it was the best deal & he constantly updated us. I could not sing his praises enough & he is the reason we now have our forever home. So thank you Oliver for helping us, for not giving up & never saying no before exploring options. Now on to Chloe who was fabulous. Chloe constantly gave us updates, even if it was to say there was no news but they were chasing. Even from the initial house viewing, Chloe was always professional but so friendly & lovely. What wonderful team of people you have. Thank you both for everything! If we ever decide to sell (the thought of moving ever again gives me a headache) But we’ll be sure to use yourselves. And we’ll most definitely be back & deal with Oliver when our fixed term is over. To them it’s doing a their job, to us it’s so much more than that. We now have our perfect family home.

Amy · 24 October 2023

★★★★★ 5/5

Google

I cannot thank Jo, Lesley and Chloe enough during the process of selling my late sister's house. This was a difficult time for me and they were extremely professional, courteous and more importantly friendly which helped me get through the process. They did everything they could to keep me updated either by email or phone. Would definitely recommend their services. Again many thanks Jane Bolus

Jane · 25 July 2024

★★★★★ 5/5

Google

Great service from start to finish. Lesley came out to view and value the property, we were so impressed that we signed up straight away. We were amazed that the next day Lesley sent out her team to view and familiarise themselves with the property so they could conduct any viewings with confidence. Jo was great and she kept us informed throughout the whole process. We’re so impressed and pleased that we chose Bairstow Eves.

Roger · 17 October 2025

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

I have just purchased a property from bairstow eve’s, Chloe was so helpful! She contacted me weekly with updates and helped to move things along. She was extremely accommodating when it came to arranging viewings. Overall my experience with the sales team was great. I’d want to use these if I need to sell my house.

Natalie · 9 October 2024

★★★★★ 5/5

Google

Chloe is simply amazing, nothing is too much trouble. She arranged a viewing, assisted with my offer, even got me an appointment in branch on the same day for ID and security checks. I am blown away with the service I received, especially the communication. Extremely knowledgeable, and also patient. Chloe would be my first point of call every time! Thank you so much.

Shelley · 26 May 2024

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

Thank you so much to all at the Kirkby in Ashfield branch you have all been so helpful with this moving process right from the start, But a extra special thank you to Chloe there for all she has done to help with the process and keeping it all on track, If it wasn’t for Chloe I don’t think we would actually be moving, you have been amazing thank you so much for everything

Katie · 24 October 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

Me and my partner had an amazing service from Bairstow eves estate agents Kirkby-in-Ashfield especially from Jo and Craig. They both made buying our first dream house so easy and as least stress free as buying a house can be and would highly recommend everyone to use there services.

Kaitlyn · 27 March 2026

★★★★★ 5/5

Google

We viewed 3 properties for sale on Saturday with your Agent. She was extremely professional and very helpful indeed. She went above and beyond the call of duty to enable us to view these properties. Lesley is clearly someone who is naturally customer focused and takes pride in her work. Thank you so much for your help Lesley.

Yvonne · 26 May 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

Firstly thank you so much to Lesley for helping us find our perfect first home! As first time buyers the process was daunting but Lesley helped us as much as she possibly could the whole way through. She put us in touch with Dean the mortgage advisor who I can also highly recommend he was so helpful and got our mortgage sorted really quickly. Lesley is a credit to the business and went the extra mile to ensure we got our dream home in the budget and area we wanted can’t thank her enough Great servicePositiveProfessionalism

Brit · 24 October 2022

★★★★★ 5/5

Google

As a first time buyers, we were unsure of the house purchase process. Lesley and Jo were the dream team in helping us along with our purchase. They both were so responsive and always on hand to help, the purchase would not have gone through as quick as did it without Lesley chasing both sides of the purchase. Even prior to putting in in offer Lesley kept us up to date with new listings and helped us find our dream home. We cannot thank you both enough for everything you made our stressful house purchase that little bit easier knowing you guys were in our cornerPositiveResponsiveness, Quality, Professionalism

Kelly · 24 October 2022

★★★★★ 5/5

Trustpilot

People like Mohamed make the world a better place.

We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house, he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.

KaJon · 8 October 2025

★★★★★ 5/5

Google

I cannot recommend Bairstow Eves Kirby in Ashfield highly enough. I really appreciated the hard work and professionalism of everyone I dealt with; I always felt valued and the communication I received each step of the way was second to none. I genuinely hope Bairstow know what an asset thay have in this wonderful team. To Lesley, Jo and Chloe - my heartfelt thanks go to each of you - from day 1 you blew my expectations out the water - the service I got from you was gold standard and I'm so happy I made the decision to sell my house with you.

Paul · 17 May 2025