Royston and Lund Estate Agents reviews

★★★★★ 5/5

Google

A fantastic service from a professional outfit, from beginning to end of process. We instructed Royston & Lund to sell our property as we were very impressed by their initial visit and valuation. The feedback we received from viewings was very positive. Communication was easy and transparent throughout. Liz was our main contact, explaining the process very clearly through every step of the process. Once we had agreed a sale, communication was always simple and straightforward. The after sales team led by Sam and assisted by Liz worked tirelessly to expedite the process through to completion. I believe this was a tricky process for them as our buyer had used an online agent who did not supply a dedicated person to deal with the process after a price had been agreed. Our experience nevertheless remained a positive one and Liz was in constant contact with us, diligently explaining how far we were through the process, any issues holding the process up, and actions taken to expedite the process. People say moving house is a very stressful process, however our experience of selling our house was made so much easier by the hard work and positivity of Lindsey and her team in Ashby. Many thanks. Colin

Colin · 23 September 2023

★★★★★ 5/5

Google

I’ve currently been house hunting. Although I didn’t buy a home off these guys they were the best estate agents in the area for booking me in, contacting me, meeting me and building rapport. Anyone selling a property these are the best.

Lucy · 16 November 2025

★★★★★ 1/5

Trustpilot

Avoid if at all possible.

I cannot stress strongly enough that you should avoid using Royston and Lund. Whilst my sale went through, it was not because of Royston and Lund, but rather the efforts of other estate agents in the chain. If the other parties in our chain had estate agents of the same calibre as Royston and Lund, I have no doubt that our sale and purchase would have completely fallen through.

Chris · 17 December 2025

★★★★★ 5/5

Google

A pleasure to work with! From the outset Lindsey was very knowledgeable about the market and current prices and was very professional. The photographs were of a very high standard and the whole marketing process was excellent. Liz took over with a lot of the viewings and familiarised herself well with the property prior to these commencing. Kieran mainly dealt with me via the telephone, he was always polite and efficient. Royston & Lund sold my property within 7 days!! I went on to purchase another property and having dealt with many agents until I found my ideal purchase I can honestly say many vendors must be horrified or unaware of how lazy and incompent many agents are. If the opportunity arose I would certainly use Lindsey and her team to sell in the future and for anyone looking to find a decent, proactive agent I would highly recommend them!!

Vicki · 20 June 2023

★★★★★ 5/5

Facebook

From start to finish we have had the upmost professionalism from this estate agency. Their team are truly contentious and helpful who deserve to succeed in this highly competitive business. We dealt with Samantha Simkins who always kept us up to date with things and went over and above her duties to ensure our sale completed in time. Many thanks. Richard Godfrey and Jacqui Anderson.

Richard · 17 November 2019

★★★★★ 5/5

Google

Royston & Lund have been incredible throughout our house purchase journey. We mostly dealt with Liz & Sam who couldn't have been more helpful. No issue/question ever felt like too much bother & they were fab right up to & beyond completion. Such a smooth process & wouldn't hesitate to use them in the future or recommend to others!

Hayley · 16 April 2024

★★★★★ 5/5

Facebook

Excellent and professional service throughout the entire process of selling three properties with them this year. All the team members were helpful but I would like to say a special thank you to Natasha at the West Bridgford office and Alex at the Keyworth office for all your help. Without hesitation I would highly recommend using Royston & Lund.

Jennie · 30 November 2019

★★★★★ 5/5

Facebook

Great fast results. Initially went to another leading West Bridgford based Agent who failed miserably over a near 6 month period Switched to Royston's and buyer found within 2 weeks. In particular, Eileen was professional and made us feel confident matters were in safe hands With regular communication Royston's come highly recommended. Thank you for your services throughout!

Martyn · 14 July 2019

★★★★★ 5/5

Facebook

Ithoroughly recommend Royston & Lund. They are friendly, professional and got the job done with a sale agreed within 10 days of going on the market. Sam, Alex, Mark and Lee were all most helpful, and covered well for each other. Thanks guys. They are well worth considering for selling your property. Wally French

Wally · 17 July 2020

★★★★★ 4/5

Trustpilot

Found them to be helpful

Found them to be helpful , always easy to contact , rhia the receptionist very polite and goes over board and the same for Gog I believe his the manger

Damian · 2 June 2026

★★★★★ 5/5

Google

Excellent Estate Agent, R&L truly earnt their commission and sold our property despite several sellers dropping out along the way. Highly recommended to anyone who wants a proactive Estate Agent who puts hard work and effort into actually selling your property. Well done R&L - great work! Thank you.

J · 13 January 2025

★★★★★ 5/5

Facebook

Thank you Natasha for your care and expertise in making this house purchase as painless as possible. It's no mean feat to keep all parties informed, happy and focused on the goal and yet you managed to make it look easy. You are great at your job! Customer satisfaction +++ 😊

Katharine · 6 December 2019

★★★★★ 5/5

Facebook

Every house move is stressful but ours was a real rollercoaster. Can’t thank Sam Simkins enough. She went over and above to chase / cajol to get our house move over the line. Well done Sam, a credit to your company. Mark and Sarah

Mark · 18 April 2021

★★★★★ 5/5

Facebook

I have had a great experience purchasing through Royston and Lund. They are a great team who kept me informed throughout the whole process and are very efficient! I dealt with Samantha who was a very big help through the stressful process. I would always recommend this local agent!

Dale · 31 May 2019

★★★★★ 5/5

Google

A very big thank you to Kieran today for showing my partner and I around a few properties. Kieran’s friendly manner and expertise made our first time experience of house hunting a brilliant one. We were very grateful for your open mind and …

Ebony · 16 April 2024

★★★★★ 5/5

Google

Liz worked so hard over the time of selling my house. I’d recommend Royston &Lund to anyone wishing to sell their home, especially if they want a personal experience. All the staff in the Ashby office were very friendly 😊 …

Lynne · 24 January 2025

★★★★★ 5/5

Facebook

Great estate agents highly recommend . Especially Sam she knows her stuff . Thanks for getting another transaction of ours to exchange . It wasn’t easy with a complicated chain but they did it . Thanks so much R & L .

Charlotte · 16 September 2020

★★★★★ 5/5

Facebook

Our experience with Roystons was exceptional from start to finish. Graham gave us some insightful, practical advice on cost-effective steps to increase our chance of sales having struggled to sell with another agent. At fairly little cost the feedback we got improved beyond recognition. After that the service we received remained at a very high standard. Matt handled negotiations expertly and communicated well with us throughout. Special mention must go to Sam though who was involved with a number of parts of the chain. Without her calm persistence and excellent communications we would never have got a difficult chain across the line in the time we did - or maybe not at all. I would thoroughly recommend Roystons to anyone.

Carl · 14 July 2017

★★★★★ 5/5

Facebook

Well done Royston and Lund. Professional all the way through the process. Would highly recommend the team and a special thank you to Sam - we can not thank you enough for steering our sale through these choppy waters. Many thanks.

Anna · 2 October 2020

★★★★★ 5/5

Google

We decided to use Royston and Lund after being up with another "reputable" estate agent that requested a fee before even going up for sale as well as add ons. Lindsey came out to us initially and we felt at ease with Lindsey and went ahead and chose R&L. The pictures that were taken made our house look phenomenal and definitely helped towards getting people through the door. We had Poppy from the Ashby branch deal with our initial sale and she was brilliant throughout the whole process dispite some disgruntled questions from myself but they were dealt with professionally, accurately and efficiently. Sam dealt with us once we had secured a buyer and it was a very smooth transition and communication was brillint from herself and any question that was asked was asked with accuracy every time. We were updated regularly every time there had been a change or an update on the sale of our property, even the minor stuff that I didn't expect an update on, which was very reassuring. From start to finish our whole sale and onwards purchase (not with R&L) has been so straight forward and I can't help but think that R&L had a huge part to play in this. A massive thank you to all involved in our sale, I would highly recommend using this company!!

Robert · 17 August 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent, professional and supportive team at the West Bridgford office, we can not fault them in anyway.

Jane · 29 May 2026

★★★★★ 1/5

Google

Very unprofessional .. I offered full guild price on a property... I never heard anything back.... I would avoid this lot... there not professional in there work.... avoid...

Johnny · 23 February 2025

★★★★★ 5/5

Trustpilot

Matthew Powell at the Keyworth office …

Matthew Powell at the Keyworth office was professional, knowledgeable and efficient throughout. He kept in touch throughout with regular updates and always returned telephone calls and made any visits to the property that were needed, as this was a sale of an empty property.

Rob · 26 August 2025

★★★★★ 5/5

Facebook

Dealing with Roystun & Lund for the purchase of my first property & cannot recommend enough, Samantha Simkins in particular ensured I understood each of my options and was extremely accommodating to the circumstances I presented to the estate agents & made a process in which I was told can be quite a lot of hassle go as smoothly as possible. Very quick responses to even the smallest of queries and also small touches to show they care about their customers as well. Not only did they do all this but also in the current global conditions, absolutely faultless!

Bradley · 5 June 2020