John German reviews

★★★★★ 5/5

Google

We registered with John German Estate Agents when looking to buy a home in the area of Ashby. We dealt with Henry who was very informative about the area and surrounding villages which were unknown to us. Thank you Henry for you professionalism and insight. It was a pleasure to deal with you.

Sue · 16 April 2022

★★★★★ 1/5

Google

Shameful business trying to cause conflict between tenants and not understanding that gardens may grow in the spring time which lead to our deposit being held/not being returned in full (Common sense and science lessons are amiss with John German). They also made up noise complaints about us playing music on dates when we were not at the property. Overall, a very cunning and dishonest company that makes me glad that I now own a house!

Adam · 16 April 2024

★★★★★ 5/5

Google

Henry has been an absolute star with our process - many ups and downs through what could have been a very stressful time but Henry was always available when I called (or got back to me quickly) and fast to reply. Can't recommend enough, it has been a smooth and enjoyable process.

MJ · 16 April 2022

★★★★★ 1/5

Trustpilot

Terrible service

I would not recommend taking up a rental if it is managed by John German. Having once been a landlord I understand how difficult it is, and therefore, I ensured I was the perfect tenant. I kept the property spotless, the garden tidy and clean and ensured the property was returned in a fabulous condition. John German tried to blame carpet stains (left by the previous tenant which were actually on the inventory when I took tenancy) on me, they accused me of using different paint (when I actually used the builder's paint supplied) and would not allow me access to the house to fill in a tiny dent in the wall caused by ill-fitting curtain poles (put up by the landlord) and instead I had to pay £100 for this to be fixed.

Heather · 15 May 2025

★★★★★ 5/5

Trustpilot

The staff at the Ashby branch are…

The staff at the Ashby branch are absolutely amazing, going above & beyond for us when buying our house. Nothing is too much trouble for them!!! If you are thinking of selling or buying would definitely highly recommend them. Mr & Mrs H 😊😊

Caroline · 18 April 2026

★★★★★ 5/5

Google

We just wanted to say a huge thank you to Henry for his patience and hard work in getting us to the first hurdle of finally making our sale official yesterday! Always calm and conscientious on the telephone and very reassuring. We have every confidence John German Ashby will get our sale across the finishing line!

Lisa · 16 April 2021

★★★★★ 5/5

Google

Having dealt with Lizzie and her staff at JG I can say without any doubt she has been a godsend in our latest land purchase. We can honestly say that this deal might not of happened without the professional and persistence of Liz and all her team at ashby!!! Well done all of you! You are a credit to J G!

Julian · 16 April 2018

★★★★★ 5/5

Trustpilot

Really good customer service

Really good customer service, very helpful, supportive and professional. The communication was first class and nothing too much trouble, Highly recommend. Special thank you to Sarah and Iain. Much appreciated and well done John German Team Ashby 💪

Deborah · 21 December 2024

★★★★★ 5/5

Trustpilot

Becci was really good

Beck Dixon was extremely good and helped with the communication with us and the buyers

Consumer · 14 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!

MRS · 26 February 2025

★★★★★ 5/5

Google

John German were faultless with the sale of our home and purchase of our new home. The whole team are so lovely and helpful. Jo was amazing and always at the other end of the phone if we needed her. Thank you again 😀.

Zoe · 16 April 2025

★★★★★ 5/5

Google

Absolutely fantastic service. What a fabulous team Thank you all

Lynda · 16 March 2026

★★★★★ 5/5

Google

Excellent service. Due to bereavement and house being unoccupied JG did all viewings, I was kept up to date every step of the way. Would definitely recommend.

Sue · 16 October 2025

★★★★★ 1/5

Trustpilot

Poor, poor service!!

We have used John German twice and this is definitely the last time. We gave them the benefit of the doubt the first time, but not again. We sold the house within a few weeks and we thought great! JG booked viewings, we had 3 no shows, at weekends too, a woman that didn’t want to live in this area and other carpet treaders! When the house sold, it took 6 months to complete! JG kept telling us they couldn’t contact the other estate agents in the chain, which I find a little hard to believe! We had very little correspondence from JG (uttoxeter branch) and we were doing all the chasing! We feel JG work mostly for the purchaser, but it’s the seller paying them!!! The so called sales negotiator wouldn’t return my calls, in fact, once she was at her desk, then miraculously disappeared! I’m still waiting for that return call! Then any correspondence from her was always sent to our solicitor and she would cc me in the email! I would’ve liked to have been contacted, not find out what was happening with OUR house, through an email to our solicitor! Poor, poor service!!! When we finally completed, after threatening to withdraw, the sales negotiators were only interested in handing the keys to the purchaser! Everyone around us commented on how long this house took, to go through and this reflected on JG! No recommendations from us!

Mandy · 15 February 2025

★★★★★ 5/5

Google

Really positive to deal with, Ian was dead straight with no b.s. I'd definitely use them again!!

Keith · 16 April 2024

★★★★★ 5/5

Google

Laura Francis went out of her way to get us into a property in difficult circumstances. We are so grateful for her going above and beyond to help. She was very friendly and professional and we would definitely recommend John German.

David · 16 April 2022

★★★★★ 5/5

Google

We cannot thank the team at John German Ashby-de-la-Zouch, enough, for their support and reassurance. Professional photography and friendly helpful advice and service. Special thank you to Henry for understanding our needs and giving unbiased advice. Will definitely use again.

Karen · 16 April 2022

★★★★★ 5/5

Google

Excellent service from John German We have used them a few times now Always very friendly helpful & professional Especially Lizzie who has been brilliant through the whole process. Also Linda who showed us around the property.

Noel · 16 April 2022

★★★★★ 5/5

Google

Please accept our thanks for the excellent work you and your team have done to achieve our sale STC within twelve days of the house going live. The excellent photographs and descriptions within the sales literature have certainly produced the results we hoped for. We will, of course, recommend the services of John German in the future.

Tim · 16 April 2024

★★★★★ 5/5

Google

The team at John German were amazing. The property I sold was not with them, only the one I was purchasing. I had issues with my first time buyers and their solicitors and Lizzie at John German was on the case even though she was at the top of the chain. I can't fault the assistance given by Lizzie and her team. It was even better than the estate agents I used to sell my property. Lizzie was on the ball, helpful and did all she could to ensure that the purchase went through. She kept all parties informed throughout the long drawn out process and kept us on the straight and narrow when things were getting testy! Thanks Lizzie and to the rest of the team. I would recommend using them in a heartbeat!

Claire · 16 April 2017

★★★★★ 5/5

Google

We were very impressed in the way David, Ian and the Ashby team dealt with our house sale. Called the office Tuesday, valuation by the Wednesday, photos/write up and rightmove completed by Friday. Viewings by Saturday and SOLD 3 times by the end of the weekend. Couldn’t be happier with the service we received. Would recommend this estate agents over any of the others in the area. Mr and Mrs Leafe

Clare · 16 April 2023

★★★★★ 1/5

Google

Be very, VERY careful when this agent is the letting agent of your property or you will lose your deposit. They will absolutely rob you blind if they can get away with it when you move out. Make sure you log every minute detail of damage, unclean areas and every single weed in the garden BEFORE you move in. Take close-up video evidence and do NOT give them the benefit of the doubt just because they seemed friendly before you signed your contract. This agent is unprofessional, they do not care about their customers (and that includes tenants despite what they seem to think) and they will absolutely lie, cheat and steal to retain as much of your deposit as they can. Don't rely on deposit dispute services to step in and fight for justice either as they will generally rule 50/50 to try to remain impartial, even if evidence against the agent is overwhelming. If you've unfortunately already signed up with this agent... good luck! Edit: John German's should definitely be disappointed with my feedback AND that was the point of the feedback! But instead of spreading further lies they should try looking inwards. FYI: My dispute was raised with TDS because this agent withheld the full deposit for an unreasonable length of time. The TDS did NOT remain unbiased and they did NOT review all the evidence fully in my case. However, that said, the majority of the unsubstantiated claim against me was thrown out because it was unfair and nothing but a blatant attempt to extort funds from me. The only reason the matter is not going to court (despite the principle) is that it is not worth the time or money for the small amount that was eventually taken. Again, I urge anyone dealing with this organisation to heed this warning and be extremely weary.

A · 16 April 2022

★★★★★ 5/5

Google

We went on sale last week and we are being advised that John German have found us a potential purchaser, given the service that has been given to us from the office team of Marie Hayley and Henry coupled by the realistic valuation and fantastic video presentation that was done by David Woodcock the sales director this can only have been achieved by their combined efforts. Well done to all concerned, a fantastic team performance and one I would recommend to anybody

Kevin · 16 April 2022

★★★★★ 5/5

Google

Right from the start when David came to value the property, through a long and difficult process between finding a purchaser and chasing through the legal system, Lizzie and the office team were fantastic. Lizzie kept me informed from beginning to end and ensured that we were able to be in our house at the seaside by Bank Holiday. Can't praise them enough.

Sharon · 16 April 2022