Every review we hold for the Ashby-De-La-Zouch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEfficient very customer orientated and rapid in finding a suitable tenant Rebekah kept me up to date at all times regarding where we were in getting a tenant into the property ASAP I never had to chase her for any information Initial in going inventory very comprehensive document No hesitation in recommending Frank Innes as a letting agency
David · 31 May 2020
Agent replied · 31 May 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy
★★★★★ 5/5
GoogleWe recently sold our late father's property through Frank Innes Ashby branch and from start to finish we found them very professional and efficient with great communication from Hannah throughout the whole process and nothing was too much trouble. We also used their home conveyancing service who were also very efficient and the whole process took less than 2 months. I would highly recommend their services to anyone.
Colette · 28 May 2024
Agent replied · 26 August 2024
Colette McNulty many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t recommend Izzy enough, made the entire process stress free and easy for me!! Fantastic service all the way through and incredibly professional.
Olivia · 29 March 2024
Agent replied · 26 August 2024
Many thanks olivia Parker for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrank innes letting department Ashby were a great help in find us a perfect property and very helpful
Christian · 27 June 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave us your 5* review Christian! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood and efficient service, in particular Rebecca Page in this angeny had a detailed and regular inventory checking during my stay in the rented property, and I moved in and out, to make sure the property in a good condition.
I would recommend to use this property agency if you want to rend an accomodation.
Cai · 31 May 2020
Agent replied · 31 May 2023
Thank you for your kind 5* review! I will make sure your wonderful words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleThe lettings team at Frank Innes Ashby were absolutely wonderful. Especially Niamh and Izzy, they were so professional and friendly! Thank you.
Becky · 29 March 2024
Agent replied · 26 August 2024
Thank you Becky Wood for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIzzy and Josh were great from start to finish when I moved into a rental property. Nothing was ever too much work and they worked quickly and were responsive to any questions I had.
Sam · 15 June 2023
Agent replied · 6 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Niamh & Izzy for making the process as smooth as possible from start to finish. Couldn’t recommend enough! :)
Chloe · 29 March 2024
Agent replied · 26 August 2024
Thanks Chloe Marcou for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of using Frank innes for my move, and I was dealing with Izzy (Isabel). I was relocating to a different part of the country, and she was amazing. Despite the distance, she managed everything seamlessly, accommodating my situation and ensuring a completely stress-free experience. I would highly recommend using this company.
Thank you.
Lawrence · 24 September 2024
Agent replied · 24 October 2024
Thank you Lawrence for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLovely lady, and happy with the way they handled the inspection and gave lovely feedback
Charlotte · 27 January 2026
Agent replied · 26 March 2026
Thank you for your kind words! We take pride in providing exceptional service and feedback to our clients. It was a pleasure working with you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently moved into a property, Izzy was really helpful and got us moved in quickly.
George · 27 June 2024
Agent replied · 26 August 2024
George many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently taken on a rental, Ella & Izzy @ Frank Innes have been very good communicators, prompt, & obliging.
M · 29 November 2025
Agent replied · 29 December 2025
Thank you for the positive feedback! We are thrilled to hear that Ella and Izzy have provided exceptional communication and service during your rental process. We appreciate your business and look forward to continuing to exceed your expectations. Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleNiamh was absolutely shamazing from start to finish! Great addition to the branch at Ashby!! Will be using again!
Jordan · 29 March 2024
Agent replied · 26 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Jordan Bowler! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have nothing but good things to say about my experiences with Frank Innes. They are always friendly and proactively willing to help. Niamh has helped out with any queries and issues that we have had during our tenancy. Herself and Amelia have been incredible from day 1. From my experience with other estate agents, I cannot recommend them enough!
Bradley · 27 July 2024
Agent replied · 26 August 2024
Hello Bradley, thank you so much for your kind words! We're thrilled to hear that Niamh and Amelia have made your tenancy experience a positive one. Your recommendation means a lot to us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCannot rate these agents highly enough and Demi has delivered above and beyond during our recent purchase. Can highly recommend them
Sara · 30 October 2025
Agent replied · 29 December 2025
"Thank you for your kind words! We are thrilled to have exceeded your expectations and appreciate your recommendation. It was our pleasure to assist you with your purchase. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleThe service and support at Frank Innes in Ashby has been excellent. they have always been able to tailor the service to our needs. They have found tenants for us every time our rental property is empty.
Dave · 31 May 2022
Agent replied · 31 May 2023
Thanks Dave for the lovely review. Best wishes. Graham, Customer Relations
★★★★★ 5/5
GoogleRebecca at Frank Innes Ashby was absolutely fantastic at helping me sort out my new place, nothing was too much trouble, everything was done when she said it would be done, I would not hesitate to recommend the Ashby branch highly enough, thank you so much
Paul · 31 May 2020
Agent replied · 31 May 2023
Thank you for taking the time to leave us this excellent review, it's great to see that the Frank Innes team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleNiamh and Izzy were super helpful and friendly! Great experience, thank you!
Millie · 29 March 2024
Agent replied · 26 August 2024
millie o'hare many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from all, especially Rebecca, very helpful during 5years of renting from them and very professional when I moved out of the property too. Always only a phone call away and quick to deal with any queries.
Would highly recommend. Many thanks :-)
Louise · 31 May 2020
Agent replied · 31 May 2023
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleSharon has been absolutely fantastic, from being so lovely to meet and view the property (whilst following guidelines of course!) to helping me with application forms, (and hopefully helped me rent the perfect property!) a huge thankyou would definitely recommend!
Alex · 31 May 2021
Agent replied · 31 May 2023
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
Googlevery happy with the service, Aston and Izzy were very helpful with any queries I had and were very efficient:)
Niamh · 21 March 2025
★★★★★ 5/5
GoogleJessica was really helpful and readily available for help and advice. Took the stress out of moving.PositiveResponsiveness, Quality
James · 27 August 2022
Agent replied · 31 May 2023
Hi James! Thanks so much for this lovely 5* review. Jessica and the team appreciate your feedback and kind words. Graham - Customer Relations
★★★★★ 5/5
GoogleExcellent team , outstanding service ! Rebecca went the extra mile to quickly find a suitable home for me to rent . Very grateful and i will highly recommend Frank Innes .
Antony · 1 June 2019
Agent replied · 31 May 2023
Hi Antony
Thankyou very much for the 5* review and recommendation! Great to hear the team provided such a good service and that Rebecca went the extra mile to find a suitable property for you to rent!
Kind regards, Jake
★★★★★ 5/5
GoogleRebecca is a great asset to Frank Innes, she is so friendly and helpful towards tennents and Landload's, I recommend her for anyone wants to let or become Landload.
Charlie · 31 May 2020
Agent replied · 31 May 2023
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
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