Every review we hold for the Ashby-De-La-Zouch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleElla and Izzy expertly helped with transitioning my property to be ready for a new tenant and kept me well informed of the process and all steps involved. They both worked tirelessly to progress paperwork and activities and ensure the process was a smooth as possible.
Samuel · 26 February 2026
Agent replied · 26 March 2026
"Thank you so much for your kind words! We are so happy to hear that Ella and Izzy were able to make your property transition a smooth and efficient process. Our team takes great pride in providing excellent service and we are thrilled to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIzzy was fantastic from start to finish, allowed us to have a good look around the property with no pressure, we settled on the house very quickly and paper work soon followed. Izzy made the whole thing simple and an easy experience, couldn’t be happier with the service she and Frank Innes gave
Dale · 22 May 2025
★★★★★ 5/5
GoogleI recently had the pleasure of dealing with Izzy working on the Lettings side of the Ashby Frank Innes branch.
We needed to rehome a tenant into an empty property at very short notice and …
Rachel · 22 March 2026
Agent replied · 26 March 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe best thing about our experience with Frank Innes, Ashby branch was Samual Newman-Earp. He gave us excellent advice, talked us through all the options available to us and made recommendations based on our personal requirements.
From the initial consultation with Sam to overseeing the process, friendly and enthusiastic at all times even when we were stressed with a tricky lease issues.
He was thorough and clear, but above all was really personable. Sam provided us with regular updates and in fact went as far as to help assist us in the conveyancing process, chasing matters to ensure we exchanged and completed on time.
We would highly recommend Sam to anyone looking for mortgage advice.
Absolutely excellent service from start to finish.
Lisa · 31 May 2020
Agent replied · 31 May 2023
Thank you for your brilliant 5* review regarding our Frank Innes team. We are so pleased you found our staff knowledgeable and professional. Thank you for your recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleSharon has been instrumental in our success in Ashby de la Zouch. We purchased 9 new build properties on the outskirts of the town at the end of last year and with the help of Sharon and the team at Frank Innes have been able to let them to good quality tenants. It is important to us that our letting agents listen to our requirements and become part of our team, this has certainly been the case with Frank Innes.
We have now acquired additional new properties and have had no hesitation in asking Frank Innes to act as our letting agents on these.
Highly professional and highly recommended.
Brian · 31 May 2020
Agent replied · 31 May 2023
Thank you Brian for your great and detailed 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
★★★★★ 5/5
GoogleSold our house with Frank Innes in Ashby, Lindsay and Elliot were great, always easy to contact, updated us regularly and even helped give us more options when our sale was rocky. We cannot thank them enough for all their hard work and professionalism. Lauren was also very polite and passed on message after message for us. Great team 👍 I wish them all the best for the future and would highly recommend their services.
Jon · 31 May 2021
Agent replied · 31 May 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely excellent service
Always keep you up dated on matters
Communication is great
Staff are lovely nothing to much trouble for them
would highly recommend if you want to sell or buy
Ennis · 1 April 2026
Agent replied · 22 April 2026
Thank you so much for your kind words! We take pride in providing excellent service and keeping our clients informed every step of the way. Our amazing staff goes above and beyond to make the buying or selling process hassle-free. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMany thanks to Niamh and Izzy who helped make our move to a new rental property very easy. They were very helpful and would highly recommend them to anyone looking for a new property in the area. Thanks again!
Matt · 27 June 2024
Agent replied · 26 August 2024
Many thanks Matt for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNiamh is the best! She has been amazing throughout, making the whole process a breeze. She is super knowledgeable about the local market and always quick to respond. I would highly recommend her to anyone looking for a rental in the area.
Hayley · 29 March 2024
Agent replied · 26 August 2024
Thank you hayley Knowles for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy girlfriend and I rented a property through Frank Innes in Ashby. Izzy and Niamh made the whole process easy and stress free. Would definitely recommend to anyone wanting to rent a property. Thank you
Rob · 27 July 2024
Agent replied · 26 August 2024
Thanks for the wonderful 5* review and recommendation Rob! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave used Frank Innes several times to find new tenants for our properties. Just had the quickest and smoothest transfer helped by Aston who was very helpful and efficient.
Brenda · 10 October 2024
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Brenda. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad an amazing experience with these lovely ladies at Frank Innes - huge thank you to Izzy and Niamh for all their hard work and making moving into our new home a delight.
Kate · 27 July 2024
Agent replied · 26 August 2024
Many thanks for your fantastic 5* review Kate. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis was my first purchase of property in the UK. Am I glad that I made the purchase through Frank Innes. Elliott went the extra mile to arrange comprehensive and safe the viewing in covid19 times. The special treat was to have dealt with Lindsey Hawley. She was always friendly, efficient, timeous and supported me in this first purchase. THANK YOU Frank Innes Ashby & staffPositiveResponsiveness, Professionalism
RobertZone · 27 August 2021
Agent replied · 31 May 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDemi in Ashby brunch is brilliant. She has gone above and beyond duty for the sale of my house. I am so grateful for our help.
Sophie · 1 April 2026
Agent replied · 22 April 2026
Thank you so much for your kind words! We are thrilled to hear that Demi provided exemplary service during the sale of your house. Our team is dedicated to going above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service given by Olivia and her team when I asked them to rent out my property. She kept me very well informed and even rang me outside work hours. She arranged viewings outside normal work hours too. My property was let very quickly and I was obviously very pleased with that. Totally professional. I wouldn’t hesitate to use them again
Leela · 31 May 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to the great service and support from both Ella and Izzy , we managed to find tenants quickly for our house.
They were both extremely helpful and knowledgeable and always happy to help.
Thank you so much!
Melissa · 15 December 2025
Agent replied · 29 December 2025
"Thank you for your review! We are thrilled to hear that Ella and Izzy provided exceptional service and support, resulting in a quick tenant placement for your house. It was our pleasure to assist and we appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe applied for a rental in December 2023 and dealt with Izzy. She was amazing from start to finish, in fact she ensured we were accepted with 24 hours of applying. Great communication throughout, highly professional, thank you Izzy.
Carol · 28 February 2024
Agent replied · 26 August 2024
Carol, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElla & Izzy have been delightful throughout our house move. They have been polite and informative and answered all our questions bringing ease to our journey. Thank you both!
Alexandra · 26 February 2026
Agent replied · 26 March 2026
Thank you for the kind words! We are thrilled to hear that your house move has been a smooth and delightful experience with us. Our team always strives to provide excellent and informative service to our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe were so happy with frank Innes Ashby.
Izzy and Hannah were both fantastic from buying the property from them to getting it rented . They were both so fast and on the ball .
Would love to do business with two
Again .
Thanks both
Simon · 10 September 2023
Agent replied · 1 October 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElla has helped us with a new property recently, she was friendly and helpful throughout. The process was quick, simple and efficient, thank you
Claire · 21 March 2026
Agent replied · 26 March 2026
"Thank you for choosing our services, we are thrilled to hear that Ella provided you with a friendly and efficient experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a great experience with Ella and Izzy helping me through the process of letting a property.
Lovely girls, would highly recommend!
Paisleyann · 1 April 2026
Agent replied · 22 April 2026
Thank you for the kind words! We're so glad Ella and Izzy were able to make your property letting experience a positive one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have recently had the pleasure of dealing with Aston working on the Lettings side of the Ashby Frank Innes branch.
I can honestly say from start to finish the service has been impeccable, prompt, helpful, professional and the speed that you have turned my new home around is excellent.
I cant thank you enough and would highly recommend Frank Innes to anyone else.
Estelle · 3 November 2024
Agent replied · 10 November 2024
It’s really lovely to read another 5* review and recommendation Estelle. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElla and Izzy are a credit to the business. They listened to our needs and swiftly and effectively identified the perfect property for my elderly parents. Thank you so much -The Wallaces
Duncan · 30 October 2025
Agent replied · 29 December 2025
Thank you for your kind words! We are so glad to hear that Ella and Izzy were able to provide exceptional service in finding the perfect property for your parents. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleElla & Izzy have been so helpful and I've not had to worry about anything. Definitely happy with my choice of letting agents. Thank you girls x
Zoe · 15 December 2025
Agent replied · 29 December 2025
Thank you for the kind words! We're thrilled to hear that we've provided the worry-free experience you deserve. We appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
