Frank Innes Ashby-De-La-Zouch reviews

★★★★★ 5/5

Google

Ella and Izzy made the process of moving rental houses very straightforward. We've had a few issues along the way and they're very responsive and helped to find resolutions. After a frustrating process of even trying to get viewings for properties with other estate agents, it was nice to finally get something sorted after a few months of searching.

Gwen · 1 April 2026

★★★★★ 5/5

Google

Demi and the team in Ashby have been fantastic, keeping me updated every step of the way with viewings booked, feedback and what the next steps are. I can’t thank them enough! They were able to achieve a quick sale for us at a great price. Thanks for all your help!

Sam · 1 April 2026

★★★★★ 5/5

Google

I am renting a house in nearby Blackfordby and Ella went out of her way to facilitate the contract and ensure that I was entirely happy with the outcome. I found, and continue to find, her professionalism and efforts to be above and beyond. I highly recommend her and the Frank Innes team.

Mick · 26 February 2026

★★★★★ 5/5

Google

We went the full length of Ashby town, talking to every estate agent along the way. Ella at Frank Innes was literally the only agent who proactively went out of her way to let us know of a rental which she thought would be suitable for us. It was perfect and we moved in last weekend. Thank you Ella.

Doug · 29 November 2025

★★★★★ 5/5

Google

Thank you for all the advise and kind friendly help from all the staff especially Demi , Alex and Danni . Demi has helped me with everything all the way through, I am so grateful , I couldn’t of got my lovely house without you.Thank you.

Adele · 5 March 2026

★★★★★ 5/5

Google

Levi was fantastic, very thorough and really helped us to understand the process. We are first time buyers and she was very patient with our questions and went above and beyond to help us. Cannot recommend highly enough

Lauren · 15 April 2026

★★★★★ 5/5

Google

Ella from the Lettings team in Ashby was the only agent to proactively approach us with a property to rent. In what is a really tough market for tenants all other agents just fobbed us off and told us to look on rightmove. Ella listened to …

Michelle · 26 December 2025

★★★★★ 5/5

Google

I had an excellent experience with Levi Bradnock from Frank Innes, thanks to the outstanding support I received. From the very beginning, she took the time to understand my situation and clearly explained all of my options in a way that was easy to follow and genuinely reassuring. What stood out most was her guidance, she didn’t just process information, but actively helped steer me in the right direction. Her advice was thoughtful, practical, and tailored to my needs, which made a potentially stressful process feel much more manageable. She was always patient, responsive, and willing to go the extra mile to answer my questions, no matter how small. It was clear she genuinely cared about helping me make the best decision, rather than just completing a transaction. Thanks to her expertise and support, I now feel confident about my mortgage choices. I would highly recommend her services to anyone looking for clear, honest, and knowledgeable guidance.

Sneha · 8 April 2026

★★★★★ 5/5

Google

After 23 years of renting the same property we found ourselves looking for our new home when our landlady retired. After quite a few viewings and phonecalls from various estate agents I received a call from Aston Bould at Frank Innes, from the second I answered the phone Aston was so polite, kind and informative. We arranged a viewing, Aston kept in touch and checked all was ok. When we met Aston at the property he was great, made us feel at ease, was very easy to get on with and told us everything we needed to know. We loved the house but Aston wasn't pushy and gave us time to think things through, he called the following day,said he had spoken to the landlord, we have pets so he had double checked all was ok and then offered us the house and I can honestly say we couldn't have wished for a better person to help us with our move. We are collecting our keys in 11 days and we can't wait. Aston is wonderful, polite, kind, efficient, and a true asset to Frank Innes Estate Agent. I would recommend him to anyone who needed a fantastic estate agent. Thankyou Aston..... Best wishes Jayne and Charlie.

Jayne · 10 October 2024

★★★★★ 5/5

Google

Izzy and Ella were excellent, they kept me updated and after multiple let downs they still managed to arrange a new tenant for our original agreed date, would definitely recommend

Richard · 12 March 2026

★★★★★ 5/5

Google

Frank Innes have been absolutely fantastic, from showing us round to valuing our house. They really have excelled. I cannot speak highly enough of Hannah, she really is amazing. Keeping us in the loop and answering any questions we had. Absolutely amazing. She even entertained our little one when she came to value our house, allowing her to show her round and introduce her to all the toys in her bedroom. Hannah was extremely thorough in all information she provided. Definitely worth 5 stars and more xx

Courtney · 19 August 2024

★★★★★ 5/5

Google

I recently rented out my property via Frank Innes, Ashby and the service I received from them, in particular Niamh and Izzy. They were efficient and proactive from start through to completion, including quickly marketing the property and finding suitable, adequately referenced tenants, valuing the rental income, completing inventory’s and organising all necessary statutory requirements. Both were friendly and easy to deal with and as a result of their efficiency, there were no mix ups, misunderstandings or complications. I would wholeheartedly recommend Frank Innes Ashby and wouldn’t hesistate to use them in the future.

Warren · 27 June 2024

★★★★★ 5/5

Google

Good experience. Ella and Izzy were both friendly, helpful and easy to deal with throughout the process. Communication was clear and everything went smoothly. Thanks again.

Mike · 12 March 2026

★★★★★ 5/5

Google

Ella and Izzy have been a fantastic help in the process of letting a new property. Fantastic customer service, friendly and all round made our move as stress free as possible! The move has been quick and efficient with no problems and we’ve received regular communication regarding updates/next steps. Thank you both for putting us at ease and for being so responsive. Highly recommend!

Reanne · 1 April 2026

★★★★★ 5/5

Google

Ella was lovely throughout the whole process, really helpful, friendly, and made everything smooth and stress-free. Highly recommend!

Mollie · 26 February 2026

★★★★★ 5/5

Google

Izzy was fantastic when managing a tricky end of one tenancy to the next. She communicated every step of the way and went above and beyond to make sure that everything was perfect even when we had a few bumps in the road. I couldn’t recommend her more highly.

Nicola · 9 April 2025

★★★★★ 5/5

Google

I’ve dealt with Ella for the past month or so when it came to me finding my new home. …

Gabriele · 26 January 2026

★★★★★ 5/5

Google

I have just sold my house with Frank Innes and I couldn’t be happier with the service. Dani, Demi and the whole team were so efficient and friendly throughout. Their communication was always quick and clear and I felt really positive and well informed throughout the whole process. Would absolutely recommend them to anyone! Thank you so much.

Hannah · 15 April 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Frank Anne's branch at Ashby. Izzy and Niamh were incredibly helpful throughout the process of securing tenants for my property. Their professionalism and friendliness made the whole experience seamless. They were attentive to my needs and went above and beyond to ensure everything was taken care of efficiently. I highly recommend their services to anyone in need of property management assistance.

Jim · 29 March 2024

★★★★★ 5/5

Google

I had a property that became available to let and Aston was in charge of the viewings. He gave me advice on the lettings market in the area, organised and conducted all the viewings without any stress for me, and provided all the feedback I required in a detailed and friendly manner.

Sharon · 17 October 2024

★★★★★ 5/5

Google

Ella has been great helping us with the quickest rental decision! Thank you so much,

Nicola · 15 December 2025

★★★★★ 5/5

Google

Really great company and service. Demi was very supportive and helpful throughout the buying process

Amelia · 29 November 2025

★★★★★ 5/5

Google

From start to finish, Izzy and the team at Frank Innes, Ashby de la Zouch have provided excellent service with my house tenancy agreement. Izzy has communicated promptly and professionally throughout the process. Would thoroughly recommend.

Linda · 2 April 2025

★★★★★ 5/5

Google

A month after the tenant vacated my rental property in Measham it was clear I didn’t just need a new tenant. I needed a new agent as well. I got in touch with Harriet Symonds and she has been nothing short of exceptional. Harriet understood exactly what needed to be done, got it done and there’s now a new tenant in the house. Having other rental properties in other regions I have dealt with several other agents but Harriet is by far the best.

Duncan · 3 September 2022