5/5
TrustpilotHelpful & professional…
Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.
Trusted Agent profile · Ascot
Strutt and Parker Lettings reviews in Ascot
★★★★★
582 reviews across 2 platforms
37 High Street, Ascot, SL5 7HG
Part of Strutt, see every office.
Strutt's office in Ascot, at 37 High Street, is rated 4.5 out of 5 across 582 reviews on two platforms, including 138 Google reviews rated 4.8.
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Reviews
Every review we hold for the Ascot office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThe team have been fanatic to deal with - specially calling out Diana and George - they made the entire process so easy! Thank you
Agent replied · 15 June 2024
Hi Paul, thank you for your feedback. We are very proud of our Ascot team and will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
GoogleWe are writing to thank all the staff at Strutt & Parker Ascot branch who have recently managed the sale of our house in a very professional, efficient and friendly manner and in what can only be described as a challenging market. Emma Smith who was our main contact from valuation (with Guy Robinson) to final sale was lovely to deal with, extremely hard working, always went the extra mile and very helpful throughout. She has made the whole process so much more pleasurable with her honest, reassuring and charming professional manner. This made what could have been a stressful time a really positive experience & subsequent to our house sale she has been extremely patient and long suffering in our quest to find a new family home. We would have no hesitatation in reccomending Strutt & Parker and have done many times and will do in the future. THANK YOU again! Kind regards Louise and Richard
5/5
TrustpilotI have been a landlord client of the…
I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!
5/5
TrustpilotTop rate professional service
Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough
4/5
TrustpilotGreat people to work with!
We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.
1/5
TrustpilotTerrible service from Strutt & Parker Sloane Street
Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.
1/5
TrustpilotUnprofessional bunch
I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.
5/5
TrustpilotOur sale was full of excitement
Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.
1/5
TrustpilotUnprofessional unethical and rude
Awful experience with Strutt and Parker Ascot. Unprofessional, unethical and rude. The manager who was written to was so quick to defend her staff that she forgot to get her story straight with the lies told by her team the day before! Extremely disappointed and I feel the team are so young and inexperienced that they don't seem to understand the concept of working in the best interest of the client as opposed to the staff members pay packet!
5/5
TrustpilotStrutt & Parker Perth Office
We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.
5/5
TrustpilotDealing with Strutts has been very…
Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.
1/5
GoogleAwful experience with Strutt and Parker Ascot. Unprofessional, unethical and rude. The manager who was written to was so quick to defend her staff that she forgot to get her story straight with the lies told by her team the day before! Extremely disappointed and feel the team are young and inexperienced that they don't seem to understand the concept of working in the best interest of the client as opposed to the staff members pay packet!
5/5
TrustpilotThank you Strutt & Parker
Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.
5/5
TrustpilotS&P were instrumental in the purchase…
S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.
1/5
TrustpilotS & P aren't listening !
I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !
5/5
GoogleI am delighted to now me living in a beautifully presented rental home in Ascot all made possible by the excellent support I received from the Strutt & Parker Lettings team. From start to finish, the service has been outstanding. From initial viewing to move in day, I was kept updated and informed with all questions or concerns being answered quickly and professionally. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotWe were really impressed with the team…
We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.
5/5
TrustpilotEd Church was great
Ed Church was great! Sold property quickly and without any drama. Very professional.
5/5
TrustpilotGina kept things moving
Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.
1/5
TrustpilotWouldnt do any work with this firm in…
Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.
5/5
TrustpilotGreat experience all round
Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.
5/5
GoogleWe have just completed buying our dream house, Kirstie from the Ascot branch has been an absolute pleasure to deal with from the beginning to the end. She was professional, relaxed and easy to deal with. She got things done when she said she would and went above and beyond to make sure we were looked after. I would highly recommend these guys.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotA purchase from Strutt and Parker
We purchased from Strutt and Parker, Victoria was incredibly helpful throughout and made a complicated process far easier.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Strutt and Parker Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ascot.
