Strutt and Parker Lettings reviews in Ascot

★★★★★ 1/5

Trustpilot

Very Unprofessional

Strutt and Parker AscotHaving found a property through Strutt and Parker Ascot branch we were told our offer had been accepted and all checks, references and deposit were successful. The landlord wanted us to move in June but we had a holiday booked so agreed to move on the 1st July, we had two properties to move from one of which didn’t have much furniture, we asked if we could pay to move some furniture in one of the garages before the official moving date which the landlord agreed and we paid £1000 straight into his bank account. All the arrangements were made through the negotiator Caroline at Strutt and Parker Ascot office, after everything had been agreed documents signed and finance completed we continued to pack one of our properties on the day agreed for us to store the furniture in the garage, we had arranged for Caroline to meet us at the property at 1 o’clock to unload, at 12.45 Caroline called us to announce that the landlord had pulled out of the agreement and had decided not to rent his property to us, we were devastated and had to find storage for our furniture at very short notice and all our plans and arrangements had been ruined. What l thought was strange was Caroline had no empathy she was very matter of fact about it all and didn’t really care we found her very rude and unsympathetic. We have also noticed after a few weeks she has put the property back on the market, I can’t believe after the way we have been treated Strutt and Parker would even consider to do business with this landlord again. Unbelievable!!!!!!

Frances · 24 July 2021

★★★★★ 5/5

Trustpilot

Great service from start to…

Great service from start to finish....Adrian and the team really take as much of the stress away as they can.. the most relaxing sale I have done so far..thoroughly recommend Adrian and the lewes team

Lynne · 11 November 2020

★★★★★ 5/5

Google

I can highly recommend the Lettings team at Strutt & Parker, Ascot. Caroline, Christine, Laura and Philippa were very efficient, professional and helpful throughout the process of finding a tenant for me.

Hilary · 16 June 2021

★★★★★ 5/5

Google

Great agency to work with and very helpful and cooperative people. Made the whole process very smooth for us. Looking forward to working again with you all for our future needs.

Shahzad · 16 June 2023

★★★★★ 5/5

Trustpilot

Very good experience; recommended.

We had a very good experience buying through Strutt and Parker. The team was very experienced and knew their market and client well. They were on hand with all the right inputs at the key points needed and I would highly recommend using Janet again - indeed I have already asked Janet whether she would be interested in marketing a different property for us. Thank you from us to the whole team for their support through our recent purchasing process.

Chris · 10 February 2021

★★★★★ 5/5

Trustpilot

Outstanding service both buying and selling

Brilliant service both buying and selling our properties. Very fast at getting the property on the market and sold within a week! Nothing was ever too much trouble, from the numerous questions raised and answers found in a timely manner. I am sure these were often dealt with in the staff free time as well. We dealt mainly with one member of staff which made it more personal and effective She was professional, knowledgeable and empathetic throughout and you really felt she had your back and nothing was too much trouble. Would definitely recommend!

Debbie · 10 February 2021

★★★★★ 5/5

Trustpilot

Great support from The Suffolk Office

We used Sharnie & Sophia from the Suffolk Office to successfully sell our house last year. From the initial visit for the valuation to the completion of the sale they held our hand the whole way through. They were very proactive in selling our house & didn't just wait for the internet & Rightmove to do their job for them.They were most supportive through the whole process & especially the problems caused by Covid-19We are not planning on moving house for many years to come but would use them again in a heartbeat

P1babe · 4 January 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker, Gerrards Cross

Selling your house can be an emotional experience. You need an estate agent that not only knows the local (and national) market trends but can give you great advice. From valuation to the best marketing strategy; from understanding changing market circumstances to interpreting feedback from viewings; and remaining by your side - through the marketing phase to the all important offer; and thereafter during the legalities culminating in exchange and completion.Strutt and Parker, Gerrards Cross achieved all of these for me and I would not hesitate in recommending them if you are thinking of selling your property. J Thomson, Gerrards CrossDecember 2020

J · 4 January 2021

★★★★★ 4/5

Trustpilot

A sterling effort in difficult conditions

We put our wonderful old house on the market in September 2018, just in time for the worst of the Brexit impasse, followed in early 2020 by Covid-19. In these inauspicious market conditions Strutt and Parker worked extra-hard to publicise the house, with features in the Telegraph, The Sunday Times and elsewhere, as well as getting us a free repeat advert in Country Life. The brochure was excellent as was the Matterport 3-D digital survey. Throughout the 2 years it took to sell, they kept us well informed of the market, and the views of potential buyers. We were pleased by the service they provided.

PATRICK · 30 November 2020

★★★★★ 5/5

Trustpilot

Sale of Grade II listed property

From initial enquiry (agents for selling my property) to completion I found Strutt and Parker extremely professional and attentive. Due to the unique nature of the property which included a mix of residential and business elements, the sale process was more involved than anticipated, however at every step, Strutt and Parker facilitated negotiations between relevant parties, ultimately arriving at a sale. Their experience in complex and unusual situations was very evident and key in securing completion. Highly recommended - Kent Agency

D · 10 November 2020

★★★★★ 5/5

Trustpilot

Service above and beyond

Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.

Chris · 3 November 2020

★★★★★ 5/5

Trustpilot

Excellemt sale of small barn and orchard

Strutt and Parker provided a first class service despite the value of the sale being relatively small. Ian Daniels was always attentive and patient. He negotiated an excellent deal from our perspective

Simon · 28 October 2020

★★★★★ 5/5

Trustpilot

Years of experience. In 1992 Strutt and Parker sold me a…

In 1992 Strutt and Parker sold me a lovely house in Kent with a small estate, presented with complete honesty as to its drawbacks but clearly showing its immediate attractions, and its serious potential. For the next thirty years, they offered guidance and support as I kept track of the market in deciding when to sell. That led to a very satisfactory sale of the property in 2014 and successful outlying sales in 2020. What I valued above all was the knowledge of the market as it applied to our part of Kent, the clear communication of the situation and the consideration and discretion that accompanied it.

Rosalind · 27 October 2020

★★★★★ 5/5

Trustpilot

I highly recommend Strutt and Parker…

I highly recommend Strutt and Parker Lettings. I have been using them (Formerly Roberts Newby) in Gerrards Cross for seven years to rent property to me and my family. We are tenants in our third property from them at the moment! They have been an outstanding letting agent and managing agent throughout. The agents seem to always be available to help with any issues, they get repairs done quickly and without drama, and they seem to liaise extremely well with the landlord/owners. I am a demanding customer so it says a lot for me to give such high ratings. They truly get things done, and have kept us very happy!

NTLTP · 19 October 2020

★★★★★ 5/5

Trustpilot

Excellent letting service

I just rented a new apartment through Strutt & Parker in Gerrards Cross. From the moment I contacted Katie and Charlotte in lettings, I’ve had nothing but a professional and efficient service. I had an issue with referencing as I’ve not been in the UK for a long period and hence, my credit history was limited. Charlotte and Katie did everything possible to convince the Landlord that I was a reliable and trustworthy tenant. Thanks to their hard work, the Landlord accepted my application. I also had a few issues within the apartment and these were dealt with immediately and resolved. I have no reservation recommending Strutt & Parker, Gerrards Cross if you’re looking for a rental property or if you’re considering selling/purchasing a home

TP · 19 October 2020

★★★★★ 5/5

Trustpilot

my experiences with Ascot Branch are…

my experiences with Ascot Branch are very good because of unlimited help we received from the staff especially in emergency situation and particularly Mrs Philippa Ives Landlord of 34 High Street -ASCOT

Gamal · 6 October 2020

★★★★★ 5/5

Trustpilot

Letting through Strutt & Parker

We have rented out properties with the Ascot Branch of Strutt & Parker for some years, with Phillipa Ives managing the process. We are very satisfied with the professional service we have received coupled with a personal approach, plus extensive knowledge of the area and the potential contractors in it. The last few ‘Covid’ months have been very difficult for some tenants, and Philippa has dealt with the issues with tact and understanding, whilst striving for the best outcome for everyone, fully supported by her Strutt & Parker colleagues. We would definitely recommend the Ascot Lettings Office of Strutt &Parker.

Marion · 6 October 2020

★★★★★ 3/5

Trustpilot

Strutt and Parker recently sold our…

Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.

J · 22 September 2020

★★★★★ 2/5

Trustpilot

For premium property avoid Strutt & Parker

If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.

Lasse · 11 March 2025

★★★★★ 5/5

Google

We have just rented a property through S&P. Despite a few hiccups on the way (all down to us), Christine and Caroline were helpful, professional and patient. Recommended.

Martin · 16 June 2021

★★★★★ 5/5

Google

A professional, efficient and friendly service. Caroline and her team have been preferred letting agents for my rental portfolio for many years - highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 16 June 2021

★★★★★ 1/5

Trustpilot

Worst company to rent an apartment from. Pure theft.

This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...

Nabil · 23 March 2020

★★★★★ 5/5

Trustpilot

Selling our house with Strutt & Parker…

Selling our house with Strutt & Parker was a very smooth process, with good communication throughout and a straightforward proactive approach, in contrast to previous agents used. Highly recommended.

Quantum · 11 November 2020

★★★★★ 5/5

Trustpilot

An absolute pleasure

After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!

Rachel · 19 January 2021