Trusted Agent profile

Osborne Heath reviews

4.9

★★★★★ Excellent

122 reviews across 3 platforms

11, High Street, Sunninghill, Ascot SL5 9NQ

Osborne Heath's Ascot office at 11 is rated 4.9 out of 5 across 122 reviews on three platforms, including 96 Google reviews rated 4.9. The 24 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.9 / 5

96

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

This office

Trustpilot logo

24

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ascot office, from every platform, shown as written. First names only.

5/5

Google

We have just purchased our family home with Osbourne Heath. It was a long process due to tenants being reluctant to leave the house we were buying. Consequently, over the past 6 months, we've been in weekly (sometimes daily) contact with Roxanne - who has been absolutely fantastic. The sale would not have gone through without her hard work and diplomacy. We viewed LOTS of properties. Roxanne was patient, never pushy and went out of her way to find us a perfect home. We had a bad experience with another local estate agent, which meant we didn't want to view their properties. But we really liked everyone we dealt with at Osbourne Heath.PositiveResponsiveness, Professionalism

Liz · 18 June 2021

Agent replied · 17 June 2024

Thank you Liz! Congratulations on finally moving, and we hope you are settling in to the area nicely.

5/5

Google

A massive thank you to the Osborne Heath team for taking me and my partner through purchasing our forever home. Kyle was great in showing us the property and working around our needs, and Virginia has been an absolute star and rock in pushing the transaction forward and helping us navigate some difficult obstacles. She kept us updated, provided great guidance every step of the way with clear and frequent contact, and has always been available for us when we needed some help - I don't think we would even be close to completing at this point without her. I only have great things to say!PositiveResponsiveness, Quality, Professionalism, Value

Guy · 18 June 2021

Agent replied · 17 June 2024

Thank you Guy. We hope you are enjoying your new home!

5/5

Google

Let me take this opportunity to thank the team at Osborne Heath Ascot for helping us to buy our (first) property of our dreams. The team including Pam, Elle, Kyle and Tina at Osborne Heath were excellent in their advice, support and guidance along the process with regards to our purchase and help us keep track of the whole lifecycle of our property purchase journey. Would recommend Osborne Heath and team for anyone looking out to buy their dream home in Ascot and nearby areas. Once again, thank you team and it has been a pleasure.

Deepak · 17 January 2025

Agent replied · 23 January 2025

Thank you, we really home you've enjoyed the first month in your new 'dream home'! Congratulations

5/5

Google

This is to say a huge thank you, to the professional team at Osborne Heath, for all their hard work in bringing my house to market and getting it sold. All an agent can be asked to do is to get prospective buyers to view the property and they did that big time. I am grateful to Kyle, Tina, Elle and Pam for their different contributions including conducting viewings, progress chasing, liaising with all the parties involved and keeping everyone informed. The letting side of their business made a big difference in both selling my property and enabling me to purchase my apartment as a let ended. I would certainly recommend Osborne Heath to anyone looking for an Estate Agent to sell their property.

Ken · 16 January 2025

Agent replied · 23 January 2025

Thank you! We're glad we managed to get the right buyer for your property, and find the perfect home for you to buy. We're missing your weekly visits to the office so do pop in when you're passing!

5/5

Google

I had the pleasure of partnering with Osbourne Heath when buying our new house. After many unsuccessful offers on other properties and dealing with some horrendous estate agents, working with Natalie and Virginia was a breath of fresh air. They were both amazing throughout the process and contactable at the drop of a hat. Would highly recommend Osborne Heath to anyone in the market looking to buy a new house :)

Ben · 18 June 2022

Agent replied · 17 June 2024

Thank you for the review, Ben. We hope your are looking forward to moving into your new home!

5/5

Google

We purchased our property in Ascot right at the end of the stamp duty holiday. Once our offer was accepted we were looked after by Virginia Ayers who was brilliant and very friendly. She was keen to ensure we had all the information we needed and checked in with us regularly as she knew we were in a rush to complete. Overall a very positive experience with OH. Thanks Virginia!

Marko · 18 June 2022

Agent replied · 17 June 2024

Thank you Marko! We hope you have settled into your new home.

5/5

Google

I would like to highly recommend this company in particular Lee, Sam and the lettings team. We have recently purchased a property through the company which is now let. I do not want to single anyone out. All of the team were great and always available when needed. They were professional and knowledgeable. Our experience of both buying and letting was seamless and I would have no hesitation in using these agents for any future property sales. Thank you, Sue

Sue · 18 June 2020

Agent replied · 17 June 2024

Thank you Sue

5/5

Google

Professional & Exception Service all the way! From start to finish it's been nothing but an excellent first class service! Sam Smith was excellent. She found the property that i wanted to rent and got the keys only in 2 weeks! She was always responsive to questions, very flexible and ready to find a solution for everything. They are miles away from the big names in the market. I will highly recommend them to my family and friends.PositiveResponsiveness, Professionalism

Albana · 25 August 2020

Agent replied · 17 June 2024

Thank you Albana, we hope your move goes well today!! Enjoy your new home.

5/5

Google

A slightly different review as Osbourne Heath weren’t our estate agents - they were our vendors. We had a slightly complex journey to buying our new home - and I couldn’t be more relieved looking back that Osbourne Heath were the agents of it. Lee Cameron was outstanding - and couldn’t have been more proactive or on top of the sale. I can’t recommend him and them highly enough. Thank you for everything

Susie · 18 June 2021

Agent replied · 17 June 2024

Thank you Susie. We hope you are looking forward to moving into your wonderful new home.

5/5

Google

Just want to say a massive thanks to George, Matilda and Sam for all your efforts, time, patience and dedication in making our journey successful. You guys have been truly amazing and you are highly recommended. I look forward in working with you in the future.

Shaunette · 18 February 2024

Agent replied · 17 June 2024

Thank you Shaunette, we will pass your comments on, and enjoy your new home!

5/5

Google

We have just been through a very lengthy long chain sale and purchase with all the trial and tribulations that come with it. Virginia Ayres who was assigned to support us through the process was amazing and smoothed over issues when they arose and kept us informed at every step of the way. She was always very accommodating, friendly and easy to get hold of. Thank you Virginia!!PositiveProfessionalism

Sammy · 25 August 2021

Agent replied · 17 June 2024

Thank you Susan and Robert, we hope you are looking forward to moving into your new home next week. Congratulations!

5/5

Google

Osborne Heath has been exceptional in their dealings with us. In particular Donna and Sam have been fantastic - customer service at its very best. If you are looking for friendly, supportive and efficient Estate Agents to look after your moving needs, Osborne Heath should be the first call you make.

Pete · 18 June 2023

Agent replied · 17 June 2024

Thank you Pete, we will pass your comments onto Donna and Sam and look forward to assisting again in the future

5/5

Google

As a tenant, I found Osbourne Heath a brilliant agent. Matilda in particular provided an excellent service and really helped the property feel like home. I’d really recommend Osbourne Heath and will likely use them again in the future for any further lets.

Sian · 23 May 2025

5/5

Google

What a great local company, Roxanne & Virginia were fantastic throughout my whole purchase cycle always keeping me well informed and helping to move things along the chain. They were also great at getting small questions answered quickly without having to wait around for solicitors. Would definitely recommend to anyone looking for a friendly, professional experience. Thank you both!PositiveResponsiveness, Quality, Professionalism

Oliver · 18 June 2022

Agent replied · 17 June 2024

Thank you for your kind comments. We hope you are enjoying your lovely new home!

5/5

Google

It took us 4 years to find our dream house . We had seen over 60 properties and were losing faith when we met Elle from Osborne Heath . We instantly found her to be friendly , smart, helpful and most importantly, on our side . She showed us multiple potentials and through getting to know us, knew exactly what we were after . She found our perfect home and I’m currently in it writing this review . She is a FANTASTIC estate agent and deserves an immediate raise or promotion . She made us feel so comfortable throughout the whole process and alongside Pam in the office , guided us through the rough waters of buying a house . We are very happy and very grateful .

Steve · 18 May 2024

Agent replied · 17 June 2024

Thank you Steve, Elle and Pam will love reading this review, they both work extremely hard on these sales. We hope you are enjoying your wonderful new home!

5/5

Google

My fiancée and I recently purchased our first home through Osborne Heath, and we cannot speak more highly of Roxanne. From day 1 she listened to our requirements/preferences and found the perfect home for us. Throughout the process Roxanne was helpful, attentive and responsive, and we would not hesitate to recommend her and the team to anyone looking to buy/sell.PositiveResponsiveness, Quality, Professionalism

Sai · 25 August 2021

Agent replied · 17 June 2024

Thank you Sai. Congratulations and we hope you are enjoying your new home!

5/5

Trustpilot

Great experience with Osborne Heath

Great experience with Osborne Heath. We had a complicated sale but Pam and Greg were really organised and professional. Would use them again over any other agent, 100% recommended. Very happy customer.

Jane · 11 March 2024

Agent replied · 28 July 2025

Thank you!

5/5

Google

We had a really positive experience with Osborne Heath. They showed us a beautiful house which we love. A particular thank you to Virginia, who was kind, calm & clearly very knowledgeable. I trusted her and she made what could have been a stressful process a lot easier. We cannot wait to move!!

Boo · 18 June 2022

Agent replied · 17 June 2024

Thank you, we hope everything goes smoothly later this week!

5/5

Trustpilot

We can't praise the Lettings and Management team enough

We couldn't praise Osborne Heath Lettings and Management enough. From negotiating at the commencement of our tenancy, to the management and dealing with maintenance issues, Julia, Matilda and the team have been fantastic.

Kirsten · 8 January 2024

Agent replied · 28 July 2025

Thank you Kirsten, and we hope you enjoyed the house

5/5

Google

I had a very positive experience with Elle Harcup who assisted me with 2 viewings recently in Ascot. She was so helpful and friendly. Her manner, her attitude and just general desire to help was welcomed and refreshing. She took the time to really understand what i was looking for in a property and was a fountain if knowledge for the local schools and area. This was my first time dealing with OH and it was Elle who gave me a fantastic first impression.

Amanjeet · 19 January 2024

Agent replied · 17 June 2024

Thank you for the lovely review

5/5

Trustpilot

My experience dealing with Sophia…

My experience dealing with Sophia Picton was very pleasant. She’s responsive, has the personal touch and took time to call me to explain/understand my needs. She’s one of the best and sincere agents I’ve dealt with!

Cheryl · 26 April 2023

Agent replied · 14 June 2024

It's wonderful to know that Sophia was responsive and took the time to understand your needs, going above and beyond to provide personalised assistance. We appreciate your recognition of her and Osborne Heath.

5/5

Trustpilot

Fantastic 5*****

Fantastic service from start to finish with Natalie and the team at weybridge. They went above and beyond to get us over the line and nothing was too much trouble. I had daily updates, being well informed throughout.

Bianca · 4 February 2023

Agent replied · 14 June 2024

We're delighted to know that Natalie and the team went above and beyond and thank you for your recommendation.

5/5

Google

Pam was absolutely instrumental in selling our property. Seamless throughout the process. Very pleased with the service.

James · 12 June 2024

Agent replied · 17 June 2024

Thanks James, we hope you and Alex are settling in your new area

5/5

Google

Great people to buy a house from! Elle, Kyle and the team were friendly, professional and responsive. Well recommended if you're buying, selling or renting in the area.

Chris · 21 October 2023

Agent replied · 17 June 2024

Thank you Chris, and we hope you are settling into your new home nicely!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Osborne Heath's Google reviews

Questions about Osborne Heath

How many reviews does Osborne Heath have?

Osborne Heath's Ascot office has 122 reviews across three platforms: 96 on Google, 2 on Facebook, 24 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Osborne Heath's rating?

Osborne Heath is rated 4.9 out of 5 across all 122 reviews, and 4.9 out of 5 on Google from 96 reviews, checked 9 October 2026.

Where is Osborne Heath's Ascot office?

Osborne Heath, 11, High Street, Sunninghill, Ascot SL5 9NQ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.